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Red Roof Inn St. Louis St. Charles

2010 Zumbehl Road, Saint Charles, MO 63303-2722
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Red Roof Inn St. Louis St. Charles
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91 Reviews from our TripAdvisor Community

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Elkhart, Indiana
Level Contributor
64 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

Red Roof should take down their sign. This place is an embarrassment to the brand. Our room was a typical one for Red Roof. Everything worked just fine. However...the carpet was filthy and stained, the comforter had several unidentifiable stains and cigarette burnholes. I suspect more than a few Section 8 people live here judging by the non running junk... More 

Helpful?
Thank Cmackay03
Sedona, Arizona
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I drove x-country from AZ to NY and stopped at the Red Roof Inn in St. Charles en route. It was so nice that I put it on my itinerary for my return trip. It was so pleasant on the way back to AZ that I stayed an extra night! Pleasant staff. Comfy beds and clean sheets. A grassy yard... More 

Helpful?
Thank KateNJack
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stays with us. We love hosting travelers with pets. As you said the property is set up so there is ample room to take a walk around the exterior and get some exercise. Bob Evans is conveniently located across the property and we also have around 20 restaurants within five... More 

Bloomington, Illinois
Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago

We frequently stay at a Red Roof Inn because we feel we know what quality to expect. This property was a disappointment - certainly not up to the typical standards of Red Roof. The room was not clean - loose dirt/dust along baseboard in bathroom & floor not clean. Inside tub and sink were clean. Dust/debris on the carpet and... More 

Helpful?
Thank psd2016
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay with us. I apologize for not having your room up to standards. We will make every effort to make sure this does not occur again. More 

South Hadley, Massachusetts
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 4 weeks ago

when i got to this location i was greeted by candace. she seemed nice but did not smile and really welcomed me. as for the rest folks who worked there were not very happy to be working there! my 1st room was so run down i had to change right away. chips on the walls (paint), bathroom chips on the... More 

Helpful?
1 Thank Stuart L
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay with us. Please accept my apologies. At Red Roof we strive to provide every customer with superior service, therefore your feedback is important to us. More 

Saint Louis, Missouri
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed January 1, 2016

You got to be kidding, this place by far the worst hotel. All night noise, too many people live here. Felt unsafe, this red roof inn is a halfway/boarding house. I don't care how close it is to restaurants this place by far the worst ever.

Helpful?
1 Thank TravelingTaco
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay with us. I am sorry that your experience did not meet your expectations, please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service, therefore your feedback is important to us. More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 27, 2015 via mobile

People mill outside your room. Safety latch on door is broken off. People in next room fighting, it is not worth the discounted price to feel unsafe. I should have read the reviews as I see this is not uncommon for this property. Will never stay here again. You read where manager has said they will fix problems. I don't... More 

Helpful?
1 Thank josh w
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay with us. I am sorry that your experience did not meet your expectations, please accept my apology. At Red Roof, we strive to provide every customer with superior service and a comfortable, safe room, therefore your feedback is important to us. We appreciate you sharing your concerns, and it... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 15, 2015 via mobile

Recommend asking for a room away from highway on the backside. First floor is easy parking/no walking but felt uneasy with all the coming - going of neighbors and car doors were annoying. Saw alot of smokers standing in front of their rooms with door open so check for odors before unpacking. Room has been remodeled with nice large tv.... More 

Helpful?
1 Thank Jennifer M
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay with us. Besides Bob Evans being across our parking lot, there are at least 25 restaurants to choose from within five miles of the property. We look forward to your next stay with us. More 

2 reviews
5 of 5 stars Reviewed November 30, 2015

I was very please with my stay at this hotel. There are no frills but it is clean, accessible and next to a Bob Evans. The bed was comfortable, the bathroom was clean and the basics were provided. Coffee maker and coffee were in the room. The TV offered the basics and some premium channels, too.

Helpful?
Thank 575lawrenceu
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay with us. We do have a Bob Evans across our parking lot and at least 20 restaurants within 5 miles of the property. We are always pleased to hear our guests had a clean, comfortable stay, and found us to be a great value. We look forward to your... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 29, 2015 via mobile

I had to switch rooms due to a bed being broken and I hit my leg on it twice. Now I'm in the second room n I've had to clean with pine-sol n killed 2 bugs. Very nasty rooms. Never again. This picture is of the lamp over my head n it is totally disgusting.

Helpful?
3 Thank Saddy W
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for reviewing your recent stay with us. I apologize for the broken bed frame and the cleanliness of the second room not being up to par. We pride ourselves on giving our guests a clean, comfortable room at a great value and unfortunately we didn't provide these to you during this stay. We will work harder to consistently... More 

Los Angeles, California
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 26, 2015

This hotel provided all of the basic amenities plus a good night's sleep, and the room was clean. Front desk staff was friendly and helpful. I stayed several other places during this trip, many of which cost more money and were not nearly as comfortable. Overall, I think it is a great value for what you pay.

Helpful?
Thank 830tylerm
i0143, General Manager at Red Roof Inn St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay with us. We love hearing you had a clean, comfortable stay. We are aiming to be the best value in the area. More 

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