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Comfort Suites

Certificate of Excellence
2.5 of 5
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1400 S. Fifth Street, Saint Charles, MO 63301
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Choice Privileges Points
Comfort Suites
Best prices for: 1 room 1 guest
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Ranked #7 of 19 Hotels in Saint Charles
Certificate of Excellence
A recent review
5 of 5 stars Reviewed October 9, 2014
Mel H Hiawatha, ks
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101 reviews from our community

Traveler rating
    43
    41
    8
    4
    5
See reviews for
35
31
2
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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There are newer reviews for Comfort Suites
See the most recent reviews
Chicago, Illinois
Contributor
15 reviews 15 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed December 23, 2014

I stayed here and after one night moved on to another hotel, from a 6 day stay I expected. Upon Check In, went to room, to smell smoking on third floor and in my room (I have resp allergies to smoke). After trying to get upgrade into better room, or even change rooms, was told I would have to wait... More 

Was this review helpful? Yes
NataleeK, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to provide feedback from your stay. On behalf of myself and my team, I want to sincerely apologize for the issues you encountered. I can assure you that we are indeed a 100% smoke free hotel and we strive to uphold and enforce this policy for the safety and health of both our guests... More 

Hiawatha, ks
Contributor
20 reviews 20 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 9, 2014

I was impressed with the front help getting us a change in the room on short notice. When we got Into the room it was very clean. Hotels usually have some type of odor to them and you can still smell it after you bring everything back home, but not this hotel. The room was very clean, clean smelling and... More 

Was this review helpful? Yes
NataleeK, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay and we look forward to serving you in the future. We appreciate you sharing your experience and will continually strive to provide our guests with the highest level of customer service. More 

Pearland, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 6, 2014

I took a group to this hotel in Sept. 2014. I must say that Natalee and the entire staff are just wonderful. They had everything ready for my group when we arrived and the rooms are all great. The breakfast was wonderful and plentiful. My clients are always pleased when we go to this hotel. If you ever have to... More 

Was this review helpful? Yes 2
NataleeK, General Manager at Comfort Suites, responded to this review

SH, Thank you so much for taking the time to review our hotel and share your experience! Our staff takes pleasure in ensuring that your guests are comfortable and satisfied. We love accomodating your tour group year after year and look forward to many future visits! More 

Madison, Wisconsin
1 review
2 of 5 stars Reviewed September 8, 2014

We just arrived back from a stay over the weekend at this hotel. The people at the front desk was wonderful and helpful. The beds were comfortable. The food was great! Other employees were also very helpful. The problem is that the place needs to be seriously updated. Even though the hotel allowed us to keep our dog in our... More 

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Down South in Dixie
Top Contributor
71 reviews 71 reviews
60 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed September 8, 2014

As stated the motel is a bit tricky to find as you have to drive through another business's parking lot to get to the access road into the motel. That being said it is worth the small bit of navigation. The staff is very friendly, and helpful with the check in a breeze. The rooms are clean, quiet, and comfortable.... More 

Was this review helpful? Yes 2
NataleeK, General Manager at Comfort Suites, responded to this review

Thank you for your feedback. I can assure you that what you experienced was an isolated incident, however, we are set to undergo a full renovation of the property very soon. We are happy that you enjoyed the comfort of your suite, our staff and our breakfast. Please consider staying with us again! We sould love another chance to serve... More 

Mountain Home, Arkansas
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 17, 2014

is hard to find but the place is great. We stayed 8-13-14 and the front desk gal was great. Asked what floor we wanted and even told us how to get to the Historic Area. The room was very clean, fridge worked & show was great. Breakfast was a little disappointing but then it's free.

Was this review helpful? Yes 1
NataleeK, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to review our property. We are happy you enjoyed your stay and accomodations. Please consider us for your future visits to St. Charles. We would love to have the opportunity to serve you again! More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 10, 2014

This was an overnight stop on our way home to Iowa from Alabama. Very clean rooms and nice amenities like a pool and free breakfast. They also allow pets, which is why we chose the hotel because we were traveling with our dog. The beds were very comfortable. The hotel rooms could probably use some updating, but I will take... More 

Was this review helpful? Yes
NataleeK, General Manager at Comfort Suites, responded to this review

Thank you very much for taking the time to review our hotel. We are pleased that you had a great experience and we look forward to serving you during your future visits to the St. Charles area. More 

Atlanta
Top Contributor
58 reviews 58 reviews
47 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 7, 2014

I was here for 12 nights on business; I never felt weary or tired of this hotel. There's a lot here to like. First, the rate was very budget friendly. The hotel is convenient to everything in St. Charles, including the historic downtown section (I walked to it in less than 10 minutes). And even though the front faces I-70,... More 

Was this review helpful? Yes
NataleeK, General Manager at Comfort Suites, responded to this review

Thank you very much for sharing your experience at our hotel! We very much appreciate and value your business. Please consider us for your next stay, we would be honored to serve you during your future visits to St. Charles! More 

Highland, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 8, 2014

We had originally booked a 1-night stay for July 4th using Choice Hotel points, but then decided to add a second night, again using points. Since it was a last minute booking, we could not get the same room for both nights. Upon arrival, I asked the Desk Clerk if there had been any last minute cancellations so we wouldn't... More 

Was this review helpful? Yes 1
NataleeK, General Manager at Comfort Suites, responded to this review

Thank you very much for your kind comments regarding your stay. We are delighted to have exceeded your expectations! Please keep us in mind next time you travel to St. Charles. We would love to have the opportunity to serve you again in the future! More 

Omaha, Nebraska
2 reviews
4 of 5 stars Reviewed July 6, 2014

Room was clean and everything worked like it was supposed too. Air conditioning was excellent. Breakfast staff was good and ample food choices available, and room was well maintained by cleaning staff. Front desk staff professional.

Was this review helpful? Yes
NataleeK, General Manager at Comfort Suites, responded to this review

Thank you very much for your positive review! We are delighted that you enjoyed the hotel and look forward to the next opportunity to serve you! More 

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