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Comfort Suites

Certificate of Excellence
2.5 of 5
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1400 S. Fifth Street, Saint Charles, MO 63301
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Comfort Suites
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Ranked #7 of 19 Hotels in Saint Charles
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
genenurse Oak Island, North Carolina, United States
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101 reviews from our community

Traveler rating
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    8
    4
    5
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35
31
2
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Oak Island, North Carolina, United States
Contributor
18 reviews 18 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel while in town for a conference. The front desk staff were efficient and organized. The room was a junior suite which was a perfect choice for our 5 day stay. The bed was wonderful, a choice of pillow firmness. The bathroom had a jetted tub with a shower, which was wonderful, but for a short... More 

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Vickie B, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to fill out a review for us. We appreciate the great feedback to pass along to our staff. Glad you enjoyed our spacious suite and the pillow choices, also the wide array of breakfast choices on our breakfast bar. We are excited your convention experience was more enjoyable with our relaxing comforts. More 

Clarksville, Tennessee
Contributor
16 reviews 16 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel many times over the last few years and have always been satisfied with both the cleanliness and staff, but the last two stays have been disappointing. On my last stay the staff was less than friendly and the room literally smelled like a sewer. Not sure if it was an unclean a/c unit or... More 

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Vickie B, General Manager at Comfort Suites, responded to this review

We do appreciate the feedback on our hotel and apologize for the inconveniences with your recent stay. I assure you we have addressed the issues with every department staff. We want to make every stay more enjoyable and relaxing for every guest, so we do apologize for the inconveniences you experienced during your stay. We hope you will visit us... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

This room was generous & had plenty of space to turn the wheelchair around in. Bathroom was roll-in & easy to use. Very clean & staff was helpful. The entrance is very difficult to find, something should be said to every new guest during booking or a very detailed map put up on the website. Drove around for 45 minutes... More 

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Vickie B, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to fill out a review for us. So glad you enjoyed our spacious accessible suite. We do apologize for our signage and we are trying to make every reservation aware of our surroundings with better directions. We do look forward to future stays with us at the Comfort Suites. More 

Jefferson City, Missouri
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This place was awful. My recommendation, don't stop or waste your money here!! Was placed in a handicapped room (did not request) which was dirty, lights between beds did not function at all, beds were small and uncomfortable, room was noisy, was charged higher rate than online pricing, bathroom smelled like sewer gas (big drain in floor) and breakfast was... More 

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Castle Rock, Colorado
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2015

I stayed 2 nights and was very pleased. The room was clean, the staff was professional and truly cared about providing excellent customer service. The location to activities in the Old St. Charles area was perfect.

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Vickie B, General Manager at Comfort Suites, responded to this review

Thank you for the wonderful compliments about our professional staff. They strive to help make every guest stay enjoyable and relaxing. We look forward to your next stay with us at the Comfort Suites - St.Charles. More 

Atlanta, Georgia
Top Contributor
63 reviews 63 reviews
59 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 17, 2015

We found this hotel to be very competitively priced in comparison to other hotels west of the Mississippi River in the St. Louis area. The room was very nice, well furnished and very clean. The staff was professional and friendly.

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NataleeK, General Manager at Comfort Suites, responded to this review

We appreciate you sharing your experience with us! Thank you for the kind feedback regarding our rates, suite accommodations and our excellent staff service. Our goal is to exceed our guest's expectations and provide a superb experience. We look forward to serving you again during future visits to Comfort Suites-St. Charles! More 

Decatur, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 17, 2015

what an awesome hotel, if you are ever in st Charles Missouri and looking for a great night stay, book this hotel. the front desk staff was absolutely great. it was February 28 when we stayed here and snowing like crazy. that town was suppose to get about 6-8 inches of snow. we wanted to go to the casino but... More 

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NataleeK, General Manager at Comfort Suites, responded to this review

Thank you very much for sharing your positive experience and recognizing our excellent staff service! We strive to exceed our guest’s expectations and ensure that our guests have an amazing stay here at Comfort Suites-St. Charles. We look forward to serving you again and again during your future visits to St. Charles and the nearby casino! More 

Missouri
Top Contributor
101 reviews 101 reviews
45 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed March 4, 2015

This is a typical Comfort Suites. Nice large clean room with a comfortable bed. Everything was in good repair. The breakfast was a bit inferior to what I customarily find in a comfort suites. This is a good location if you want to be close to the historic district. No quite in easy walking distance unless you are a walker... More 

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NataleeK, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to post your review. We greatly appreciate your feedback and will use the information you provided to improve the guest experience. We strive for excellence to ensure our guests have a superb stay here at Comfort Suites-St. Charles. See you next time! More 

Winnipeg, Canada
Senior Contributor
49 reviews 49 reviews
40 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed February 25, 2015

Usually like Comfort Suites because of large room with couch, great beds and comfy pillows. Unfortunately, had cigarette smell for at least 2 hours in the evening from someone smoking. Came from ventilation system somewhere. Very annoying. Phoned but told not much can be done without knocking on doors. There is a nice shopping historic district a few blocks away... More 

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NataleeK, General Manager at Comfort Suites, responded to this review

First, I'd like to thank you for taking the time to provide feedback from your stay. Second, on behalf of my entire team, I would like to offer a sincere apology for the issues you experienced during your stay. We are a 100% smoke free hotel and strive to enforce this policy for the safety and health of both our... More 

Decatur IL
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 15, 2015

Staff was very professional and courteous. Hotel was clean and very modern. Room was spacious, and very clean. Had a great stay and within walking distance of the casino. Very nice Bass Pro Store just across the street.

Was this review helpful? Yes
NataleeK, General Manager at Comfort Suites, responded to this review

Thank you for your feedback! We are delighted that you enjoyed your stay with us. We strive for excellence to ensure that our guests have a superb experience here at Comfort Suites-St. Charles! We look forward to having you as our guest during you next visit to the area. More 

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