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Comfort Suites

Certificate of Excellence
2.5 of 5
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1400 S. Fifth Street, Saint Charles, MO 63301
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Comfort Suites
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Ranked #6 of 20 Hotels in Saint Charles
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
T S Castle Rock, Colorado
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97 reviews from our community

Traveler rating
    41
    41
    7
    4
    4
See reviews for
32
31
2
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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  • All months
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Castle Rock, Colorado
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed 2 nights and was very pleased. The room was clean, the staff was professional and truly cared about providing excellent customer service. The location to activities in the Old St. Charles area was perfect.

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Vickie B, General Manager at Comfort Suites, responded to this review

Thank you for the wonderful compliments about our professional staff. They strive to help make every guest stay enjoyable and relaxing. We look forward to your next stay with us at the Comfort Suites - St.Charles. More 

Atlanta, Georgia
Senior Contributor
49 reviews 49 reviews
45 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We found this hotel to be very competitively priced in comparison to other hotels west of the Mississippi River in the St. Louis area. The room was very nice, well furnished and very clean. The staff was professional and friendly.

Was this review helpful? Yes
NataleeK, General Manager at Comfort Suites, responded to this review

We appreciate you sharing your experience with us! Thank you for the kind feedback regarding our rates, suite accommodations and our excellent staff service. Our goal is to exceed our guest's expectations and provide a superb experience. We look forward to serving you again during future visits to Comfort Suites-St. Charles! More 

Decatur, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

what an awesome hotel, if you are ever in st Charles Missouri and looking for a great night stay, book this hotel. the front desk staff was absolutely great. it was February 28 when we stayed here and snowing like crazy. that town was suppose to get about 6-8 inches of snow. we wanted to go to the casino but... More 

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NataleeK, General Manager at Comfort Suites, responded to this review

Thank you very much for sharing your positive experience and recognizing our excellent staff service! We strive to exceed our guest’s expectations and ensure that our guests have an amazing stay here at Comfort Suites-St. Charles. We look forward to serving you again and again during your future visits to St. Charles and the nearby casino! More 

Missouri
Top Contributor
101 reviews 101 reviews
45 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed March 4, 2015

This is a typical Comfort Suites. Nice large clean room with a comfortable bed. Everything was in good repair. The breakfast was a bit inferior to what I customarily find in a comfort suites. This is a good location if you want to be close to the historic district. No quite in easy walking distance unless you are a walker... More 

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NataleeK, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to post your review. We greatly appreciate your feedback and will use the information you provided to improve the guest experience. We strive for excellence to ensure our guests have a superb stay here at Comfort Suites-St. Charles. See you next time! More 

Winnipeg, Canada
Senior Contributor
49 reviews 49 reviews
40 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed February 25, 2015

Usually like Comfort Suites because of large room with couch, great beds and comfy pillows. Unfortunately, had cigarette smell for at least 2 hours in the evening from someone smoking. Came from ventilation system somewhere. Very annoying. Phoned but told not much can be done without knocking on doors. There is a nice shopping historic district a few blocks away... More 

Was this review helpful? Yes
NataleeK, General Manager at Comfort Suites, responded to this review

First, I'd like to thank you for taking the time to provide feedback from your stay. Second, on behalf of my entire team, I would like to offer a sincere apology for the issues you experienced during your stay. We are a 100% smoke free hotel and strive to enforce this policy for the safety and health of both our... More 

Decatur IL
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 15, 2015

Staff was very professional and courteous. Hotel was clean and very modern. Room was spacious, and very clean. Had a great stay and within walking distance of the casino. Very nice Bass Pro Store just across the street.

Was this review helpful? Yes
NataleeK, General Manager at Comfort Suites, responded to this review

Thank you for your feedback! We are delighted that you enjoyed your stay with us. We strive for excellence to ensure that our guests have a superb experience here at Comfort Suites-St. Charles! We look forward to having you as our guest during you next visit to the area. More 

Chicago, Illinois
Contributor
15 reviews 15 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed December 23, 2014

I stayed here and after one night moved on to another hotel, from a 6 day stay I expected. Upon Check In, went to room, to smell smoking on third floor and in my room (I have resp allergies to smoke). After trying to get upgrade into better room, or even change rooms, was told I would have to wait... More 

Was this review helpful? Yes
NataleeK, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to provide feedback from your stay. On behalf of myself and my team, I want to sincerely apologize for the issues you encountered. I can assure you that we are indeed a 100% smoke free hotel and we strive to uphold and enforce this policy for the safety and health of both our guests... More 

Hiawatha, ks
Contributor
20 reviews 20 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 9, 2014

I was impressed with the front help getting us a change in the room on short notice. When we got Into the room it was very clean. Hotels usually have some type of odor to them and you can still smell it after you bring everything back home, but not this hotel. The room was very clean, clean smelling and... More 

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NataleeK, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay and we look forward to serving you in the future. We appreciate you sharing your experience and will continually strive to provide our guests with the highest level of customer service. More 

Pearland, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 6, 2014

I took a group to this hotel in Sept. 2014. I must say that Natalee and the entire staff are just wonderful. They had everything ready for my group when we arrived and the rooms are all great. The breakfast was wonderful and plentiful. My clients are always pleased when we go to this hotel. If you ever have to... More 

Was this review helpful? Yes 2
NataleeK, General Manager at Comfort Suites, responded to this review

SH, Thank you so much for taking the time to review our hotel and share your experience! Our staff takes pleasure in ensuring that your guests are comfortable and satisfied. We love accomodating your tour group year after year and look forward to many future visits! More 

Madison, Wisconsin
1 review
2 of 5 stars Reviewed September 8, 2014

We just arrived back from a stay over the weekend at this hotel. The people at the front desk was wonderful and helpful. The beds were comfortable. The food was great! Other employees were also very helpful. The problem is that the place needs to be seriously updated. Even though the hotel allowed us to keep our dog in our... More 

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