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Hampton Inn St. Louis/St. Charles

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3720 West Clay Street, Saint Charles, MO 63301
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Hampton Inn St. Louis\/St. Charles
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367 Reviews from our TripAdvisor Community

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Rosemount, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

When traveling its nice not having to worry about anything more then you already need to. This hotel and its staff made my stay painless and was helpful with any change in my plans. I plan to use this hotel every time I'm staying on the west side of St. Louis

Review collected in partnership with Hampton

Helpful?
Thank Jordanmatthew M
Jim W, General Manager at Hampton Inn St. Louis/St. Charles, responded to this review

Great to hear you had such an easy stay with us and found our team so helpful. That is what we are all about. I am so happy we earned your loyalty. Have a great week. More 

St Charles IL, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Tho I didn't plan to be at this hotel, it worked out that way, and I have been completely satisifed with the experience.It worked out just fine. Breakfast, with good food and both WSJ and USA Today were a nice touch.

Review collected in partnership with Hampton

Helpful?
Thank William B
Jim W, General Manager at Hampton Inn St. Louis/St. Charles, responded to this review

We are so happy you discovered our hotel and had such an excellent experience. We hope to see you again when you visit our area. Stay warm and safe this winter during your travels. More 

Maplewood, Minnesota
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Hampton is very clean and the staff is very friendly. Nice reception area where our large group was able to eat pizza and be together. Unfortunately our room faced the highway and we did get a lot of highway noise. I actually thought the window was open when we arrived due to the noise. I would stay here again... More 

Helpful?
Thank Ann S
Jim W, General Manager at Hampton Inn St. Louis/St. Charles, responded to this review

We are so pleased you had an overall great stay and experienced such a clean hotel with our friendly team. The highway noise can be a challenge for our exterior rooms. More 

Sikeston, MO, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

have stayed at this hotel three times, once on business and twice with family. Great place for quiet rooms, clean rooms, great breakfast and friendly staff. Conveniently located between St Louis and St Charles/St Peters, with easy access to the interstate and great restaurants in a 1-2 mile radius.

Review collected in partnership with Hampton

Helpful?
Thank Mary B
Jim W, General Manager at Hampton Inn St. Louis/St. Charles, responded to this review

Thank you for such great feedback with regard to our team and overall quality of service. Hope to see you again soon. More 

Littleton, Colorado
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

I was 11 miles from this hotel when Interstate traffic had to detour due to flooding. After finally reaching the detour exit after crawling in traffic on the Interstate for 2 hours, I called the hotel to find out how to get there in the dark and rain. The girl who answered, Amira, stayed on the phone with me to... More 

Helpful?
Thank MLBMRN
Jim W, General Manager at Hampton Inn St. Louis/St. Charles, responded to this review

Wow! Thanks so much for sharing your story. It was a very difficult night for many traveling through the area that evening. We have shared your feedback with the team member you mentioned and are so pleased you received such caring service. More 

Wichita, United States
1 review
5 of 5 stars Reviewed January 5, 2016

This is a great hotel for travelers visiting St. Louis or making a stop on long road trips (or visiting St. Charles---a good idea!). The rooms are comfortable and clean. My family enjoyed the hot breakfast with many items (not just donuts, cereal, etc. that some hotels have). The fitness center is spacious, clean, and the temp is set lower... More 

Review collected in partnership with Hampton

Helpful?
Thank Daniel M
Jim W, General Manager at Hampton Inn St. Louis/St. Charles, responded to this review

Thanks for the great review and we are so pleased the wedding party had such an excellent experience at our hotel. Happy New Year. More 

Lake Lotawana, United States
1 review
5 of 5 stars Reviewed January 4, 2016

Our wedding party had a block of rooms reserved for friends and family. I expected an average hotel, but this one was beautiful, clean, and provided a great complimentary breakfast. The staff members let us stay up late visiting with friends in the breakfast room, and they loaned us an umbrella for the unexpected rain.

Review collected in partnership with Hampton

Helpful?
Thank Cindy W
Lindstrom, United States
2 reviews
5 of 5 stars Reviewed January 1, 2016

We brought our grandchildren with us to visit with relatives in the area. It was an absolutely WONDERFUL stay. Our relatives who lived in the area came to visit us and we even set up a puzzle in the breakfast room to enjoy during our stay. Thank you Hampton Inn staff.

Review collected in partnership with Hampton

Helpful?
Thank Mary C. M
Jim W, General Manager at Hampton Inn St. Louis/St. Charles, responded to this review

Thanks so much for choosing to stay with us. We are so happy you had such a wonderful visit and hope you have a Happy New Year. More 

St Charles, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 30, 2015

An employee, namely Alexis was unprofessional and rude. There was a mistake with double-booking the conference room and when I asked a simple question she completely ignored me, she wouldn't even look at me. I was hoping to be of some help, as my friend was shouting at the front desk personnel. The young man, Brandon, was very helpful and... More 

Review collected in partnership with Hampton

Helpful?
2 Thank Vanessa K
Jim W, General Manager at Hampton Inn St. Louis/St. Charles, responded to this review

Thank you so much for the candid feedback regarding our team members. I have sent you a separate email as a follow up to this situation and the issues you encountered. We are saddened as well that you were not completely satisfied with our service. This is not typical for our hotel as we remain one of the higher rated... More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 29, 2015 via mobile

Made a reservation on Hilton app for a room at this Clay Street Hampton Inn. At the end of a stressful day of driving through ice storms in South Missouri I found that the hotel was not pet friendly, even though Hilton claimed it was, specifying a 25 dollar pet fee. I like Hampton coffee and I usually try and... More 

Helpful?
Thank Curtis H
Jim W, General Manager at Hampton Inn St. Louis/St. Charles, responded to this review

Thank you for the candid feedback regarding the misinformation you received. We will work with Hilton to ensure that it is clear with regard to our various policies. If in the area, and not traveling with your pet, we would enjoy the opportunity to accommodate you. Have a Happy New Year. More 

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