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Holiday Inn Express Hotel & Suites St Charles

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3098 Elm Point Industrial Drive, Saint Charles, MO 63301
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Holiday Inn Express Hotel & Suites St Charles
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Holiday Inn Express Hotel & Suites St Charles
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74 reviews from our community

Traveler rating
    40
    19
    12
    2
    1
See reviews for
28
13
6
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (12)
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Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I really enjoyed my stay at this hotel. I could not believe how clean and fresh everything was – the bedding, pillows, the room in general, and even the common spaces. All of the employees were very friendly as well, helping us, talking, laughing,and making us feel welcome. The amenities were very nice as well. We had a flat screen... More 

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Melbourne, Florida
Contributor
18 reviews 18 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 4, 2015

Wonderful stay (again). Upbeat, friendly and always smiling staff. Spotless room. Excellent maintenance and grounds. Close enough to walk to resturants and mini-marts. Large vehicle parking. Breakfast with trays, to-go bags and boxes and the pancake machine. Thanks for making my visit a great one! One request, please bring back the 24 hour coffee in the lobby.

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear Donald O, Thank you for taking time to review your recent hotel experience with other potential guests. We are so happy you felt the stay was WONDERFUL. We always want you to feel this way. Although coffee makers, coffee and tea are available in the guest rooms, we are hearing from some guests that they prefer to grab a... More 

Quincy, Illinois
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 6, 2015

Our family of four was visiting relatives in the area over Christmas and this hotel was conveniently located. The room was neat and clean as i have come to expect with Holiday Inn Express; and the staff was friendly as well. The breakfast was fresh and tasted good. No complaints and we will probably stay here again.

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Thank you for taking time to share your review with other potential guests. We were pleased your family was so satisfied with all aspects of your stay. We hope you will definitely stay with us again should your travels bring you back to St. Charles. HAPPY NEW YEAR! More 

Fort Worth, Texas
Top Contributor
60 reviews 60 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 9, 2014

This hotel is in a great location for my business travel. It's clean and the staff kept my room made up nicely. They offer a breakfast that is nice for a pre-made breakfast. They offer a gym, however, it's really like a closet with a treadmill and bike.

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear Katy A From Fort Worth, Thank you for taking time to review your stay with us. We are pleased to learn you thought the location was great and found your accommodations to be clean and nice. Our hotel fitness room features a recumbant bike, treadmill, stair climber and weight machine. We find it suits the needs of most of... More 

Hartford City, Indiana
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 22, 2014

This is a nice little hotel. Seemed very clean and comfortable. I would have usually given this hotel a 5 star review. I drive motorcoach and last night when we checked in I asked the front desk staff if I could get a late check out to be able to get extra sleep for a long overnight drive. He checked... More 

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear CBJ91, We were so glad you found the hotel to be NICE, CLEAN and COMFORTABLE during your recent stay. The information about your late check out was not recorded by the desk agent you spoke to. The lapse in communication most certainly attributed to the next days staff becoming alarmed when they could not make contact with you, before... More 

Shawnee, Kansas
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 16, 2014

I feel kind of bad about a 3 rating when maybe it deserves a little better. We had a queen suite that had an open door adjoining room with bunk beds. They advertised an activity table with two chairs in the room but in actuality it was a regular sized table with two chairs, a little big for our 6... More 

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear Jane_A60 Thank you for the nice review. We were pleased to hear that your granddaughters loved the bunkbeds in the kids suite and had fun in the pool. The water in the pool is saltwater and less harsh on your skin than the traditional chlorine based applications. I understand it is more eco friendly too. Housekeeping reported the low... More 

Louisville, Kentucky
Top Contributor
98 reviews 98 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 27, 2014

If you're visiting the St. Charles area, this is a good location and a good choice for a couple of nights. The rooms are oversized and comfy, including higher-than-usual ceilings and a roomy bathroom. The hotel is only about 5 years old and it still seems like new. I'd say it's well maintained and the staff was very friendly and... More 

Was this review helpful? Yes 2
HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear IGoByHarley, Thank you for taking time to review your hotel experience for other potential guests. We are so glad you felt our hotel was a good choice. We work hard to keep the hotel, which was opened in June 2009, well maintenanced and clean for our guests, so we were delighted to learn you felt we were doing a... More 

San Francisco, California
Top Contributor
79 reviews 79 reviews
30 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed October 22, 2014

My son and I arrived late evening, brand new hotel, in great shape and the staff were excellent. Although my reservation was lost somewhere in the internet, they accommodated us and gave us a ground floor room, that was large and very clean. What was really nice its an easy walk to all sorts of eateries and pubs close by.... More 

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear Malcolm F, We were so happy to learn you enjoyed your visit to St. Charles and appreciated the friendly staff and clean accommodations. We've heard really great things from our customers who have enjoyed the new Sugar Fire BBQ Restaurant and The Tap Restaurant that have recently opened within walking distance. We appreciate your business and hope you'll come... More 

Scottsdale, Arizona
Top Contributor
60 reviews 60 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 22, 2014

We stayed here during a brief business trip near Saint Louis. This hotel is one of the nicest HIE properties that we have inhabited (and that makes for a lot of them). Good bed and bedding, well-managed breakfast bar with the HIE standard (not so exciting) foods and drink, and sparkling clean all the way around.

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear ButchEkstrom, Wow!!! What an awesome review. Coming from a road warrior your comments mean a lot to us. We try very hard every day to keep our hotel clean. fresh and well maintained for our guests. I will be very proud to share your review with the staff to let them know their efforts were appreciated. We hope to... More 

2 reviews
5 of 5 stars Reviewed October 15, 2014

I attended the Write About JESUS Conference this past weekend. I stayed at this Holiday Inn Express for four nights. Coming from being a reservationist and housekeeper at at cabin rental business in the past, I'm very leery about where I stay and scope things out! This was one of the cleanest places I've stayed. The staff was always very... More 

Was this review helpful? Yes
HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Thank you for the kind review. The staff was thrilled to hear your comments about your experience with us. They work very hard, everyday, to insure our guests have a comfortable clean environment to stay. Comments like yours make them feel like their efforts are worthwhile. We love our Write About Jesus guests...hope to see you back for next years... More 

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