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Holiday Inn Express Hotel & Suites St Charles

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3098 Elm Point Industrial Drive, Saint Charles, MO 63301
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Holiday Inn Express Hotel & Suites St Charles
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78 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (12)
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Springfield, Illinois
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

VERY CLEAN ! ! Spent one night with granddaughters. We had a double queen room. Very nice and wife complimented that out clean very thing was. Staff was very pleasant. Breakfast was great - plenty of variety. Pool was very nice especially for the girls. Only recommendation - more lighting in bathroom - a bit dim - great 'mood' lighting,... More 

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Louisville, Kentucky
Level Contributor
90 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed June 27, 2015

This hotel seems small and cramped compared to others. Breakfast at HIE is mediocre in general and this one is consistent with that. Our room was very humid and had a dank feel to it. We had to set the thermostat at 69 to get rid of that. The beds are comfortable and the staff friendly. Not a bad place... More 

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear Tony S, Thank you for taking time to post an online review of your guest experience. We are glad to learn that the air conditioner in your room was able to overcome the humidity brought on by the relentless rain and heat our area experienced in the days leading up to your stay. We must agree... the beds are... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 13, 2015

Stayed here with multiple families for soccer tournament and want to encourage customers to read same complaint from 2 YEARS AGO from another reviewer on TA. Manager (Margaret) was unbelievably rude and mean to entire party from the first day we were there. Hard to stress how horrible she was to guests. It was almost tyrannical- as if she had... More 

Was this review helpful? Yes 4
HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

The Holiday Inn Express St. Charles always welcomes Youth Sports Teams who conduct themselves appropriately We expect guests to supervise their minor children, be respectful to other guests and insure damage to the property does not occur. Any individual or group of individuals who do not wish to comply are encouraged to stay elsewhere. More 

Johnson City, Tennessee
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 5, 2015

My husband and I stayed here for 3 nights while in St. Louis for a family reunion. The hotel sits just beyond the traffic on what might be considered a frontage road. Lots of restaurants, a liquor store, Walgreens, gas station, and fast food are just 1.5 blocks away, so it's very convenient. The front desk welcomed us only to... More 

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear Groovychick, We were delighted to learn that you were happy with accommodations and service the hotel provided during your recent visit. It is always awesome to see IHG employees taking advantage of the employee rate benefit. When you are operating a hotel it is sometimes difficult to steal away time for a little R&R. As you are aware when... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 21, 2015 via mobile

I really enjoyed my stay at this hotel. I could not believe how clean and fresh everything was – the bedding, pillows, the room in general, and even the common spaces. All of the employees were very friendly as well, helping us, talking, laughing,and making us feel welcome. The amenities were very nice as well. We had a flat screen... More 

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Holiday Inn Express St. Charles MO LOVES mARY142011 and her awesome family!!! We are so proud to learn you were so pleased with the service and accommodations we provided. Thanks for telling the world about your stay. Please visit again real soon. More 

Melbourne, Florida
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 4, 2015

Wonderful stay (again). Upbeat, friendly and always smiling staff. Spotless room. Excellent maintenance and grounds. Close enough to walk to resturants and mini-marts. Large vehicle parking. Breakfast with trays, to-go bags and boxes and the pancake machine. Thanks for making my visit a great one! One request, please bring back the 24 hour coffee in the lobby.

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear Donald O, Thank you for taking time to review your recent hotel experience with other potential guests. We are so happy you felt the stay was WONDERFUL. We always want you to feel this way. Although coffee makers, coffee and tea are available in the guest rooms, we are hearing from some guests that they prefer to grab a... More 

Quincy, Illinois
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed January 6, 2015

Our family of four was visiting relatives in the area over Christmas and this hotel was conveniently located. The room was neat and clean as i have come to expect with Holiday Inn Express; and the staff was friendly as well. The breakfast was fresh and tasted good. No complaints and we will probably stay here again.

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Thank you for taking time to share your review with other potential guests. We were pleased your family was so satisfied with all aspects of your stay. We hope you will definitely stay with us again should your travels bring you back to St. Charles. HAPPY NEW YEAR! More 

Fort Worth, Texas
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed December 9, 2014

This hotel is in a great location for my business travel. It's clean and the staff kept my room made up nicely. They offer a breakfast that is nice for a pre-made breakfast. They offer a gym, however, it's really like a closet with a treadmill and bike.

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear Katy A From Fort Worth, Thank you for taking time to review your stay with us. We are pleased to learn you thought the location was great and found your accommodations to be clean and nice. Our hotel fitness room features a recumbant bike, treadmill, stair climber and weight machine. We find it suits the needs of most of... More 

Hartford City, Indiana
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed November 22, 2014

This is a nice little hotel. Seemed very clean and comfortable. I would have usually given this hotel a 5 star review. I drive motorcoach and last night when we checked in I asked the front desk staff if I could get a late check out to be able to get extra sleep for a long overnight drive. He checked... More 

Was this review helpful? Yes
HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear CBJ91, We were so glad you found the hotel to be NICE, CLEAN and COMFORTABLE during your recent stay. The information about your late check out was not recorded by the desk agent you spoke to. The lapse in communication most certainly attributed to the next days staff becoming alarmed when they could not make contact with you, before... More 

Shawnee, Kansas
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed November 16, 2014

I feel kind of bad about a 3 rating when maybe it deserves a little better. We had a queen suite that had an open door adjoining room with bunk beds. They advertised an activity table with two chairs in the room but in actuality it was a regular sized table with two chairs, a little big for our 6... More 

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear Jane_A60 Thank you for the nice review. We were pleased to hear that your granddaughters loved the bunkbeds in the kids suite and had fun in the pool. The water in the pool is saltwater and less harsh on your skin than the traditional chlorine based applications. I understand it is more eco friendly too. Housekeeping reported the low... More 

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