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All 19 Saint Charles hotels

Holiday Inn Express Hotel & Suites St Charles

2.5 of 5 Hotel   |   3098 Elm Point Industrial Drive, Saint Charles, MO 63301
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83%
Ranked #7 of 19 hotels in Saint Charles
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed March 2, 2014
Nathan J Roanoke, Virginia
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48 people have reviewed this hotel

Traveler rating
    27
    13
    5
    2
    1
See reviews for
18
12
5
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Roanoke, Virginia
Contributor
16 reviews 16 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 2, 2014 via mobile

This hotel is conveniently located for travel through the St. Louis area, but not a good location if you are in town to see the sights. Check in and out were both fast and friendly. The room was clean and spacious, with ample outlets for charging all the devices a family travels with (iPods, tablets, phones, etc.) Breakfast was the... More

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Thank you for taking time to post your review. We appreciate your kind comments about your positive experience at the hotel. We will look forward to having you stay with us again, should your travels bring you thru the St. Charles MO area. More

Farmer City, Illinois
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 23, 2013

Cashed in some points for a quick trip to St. Charles,MO. Decided on this hotel. Checkin was painless and front desk girl was very friendly. Granted..it was NOT busy at all when we checked in, but she was still very nice to talk with. Room was a typical hotel room. You can tell, it is probably catered to the business... More

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Thank you for using your IHG Reward Points with us. We were happy to learn you enjoyed your interaction with Front Desk Agent. You are right, we were not too busy on Christmas Eve, you probably had the run of the place. Since we are located near several major businesses in the St. Charles area we do have alot of... More

Topeka, Illinois
Contributor
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 22, 2013

We were supposed to stay at the nearby Homewood Suites by Hilton, but despite a confirmed non-smoking room, when we showed up our room had been given away and the hotel was overbooked. They sent us to the Holiday Inn Express as compensation. We were traveling with our 2 year old son and by the time we got all our... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear mangobtl487, Thank you for taking the time to write us a review regarding your recent stay. I am pleased to know that you found our staff to be helpful and efficient. However, please accept my apologies if the room you were allocated did not completely meet your expectations. I have taken note and wish to thank you for all... More

Sublette, Kansas
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 5, 2013

We stayed there this summer and it was a good choice for our family while visiting St. Louis. The staff was helpful and gave us the best pizza advice ever. It was Imo's pizza down the street. We enjoyed our stay.

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

May is almost upon us again...It seems like it was just May. Where does the time go? March definitely came in like a lion but looks like it will leave us like a lamb. Spring is just around the corner and we are looking forward to being of service to you, again. Please let us know if we can help... More

Havana, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 1, 2013

Checked in on Friday 8/30/2013. Had to wait for half hour, clerk did not know how to check people in. Got to the room and my husband had to fix the toilet, it was not hooked up correctly. My sister had to have 4 different keys in an hour and one still never worked. The air conditioning was not working... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear Glenna m, Thank you for your review regarding your recent stay at the Holiday Inn Express & Suites St Charles, MO. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Sincerely, Dhan M... More

GALENA,OHIO
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 10, 2013

We stayed as a stop over on way to Branson. Quick drive to historic St Charles and Ameristar casino. Check in was fine, although we had to wait a bit as the front desk person was on phone to a customer for a while. He did apologize. Not really complaining as he was taking care of that customer. Had to... More

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Thank you for taking time to post your comments regarding your stay. We are getting geared up for a busy summer and are so happy the harsh days of winter are behind us. We hope you might be traveling back to our area this year and we can be of service to you once again. We appreciate your business! More

Montello, Wisconsin
2 reviews
5 of 5 stars Reviewed July 5, 2013

I had a great stay at the HI Express. The staff was very friendly and helpful; Isaac at the front desk was a great host, and the manager and breakfast concierge were fantastic. I was there several weeks and the rooms were all very clean. I loved the little touches that showed they care, fresh flowers upon entry and helping... More

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

We haven't seen you in a while. We are hoping for another visit from you. Isaac is keeping your room ready...Hope all is well and we see you soon. More

Keller, Texas
Top Contributor
81 reviews 81 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 28, 2013

I always have a good experience at Holiday Inn Express locations. I love the triple sheeted beds! The breakfast could have been a little better, but still a great stay! This location is close to 370, which is great for getting to the airport or around town, but not a good location for walking around old downtown St. Charles. You'd... More

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HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Thank you for your kind comments about your stay with us. Are you planning another trip to St. Charles this summer? They have started the new enhancements to the St. Louis Arch grounds and we are really looking forward to the improved visitor experience it promises to bring. We look forward to helping you make your reservations soon More

Kansas City, Missouri, United States
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 4, 2013

The room was clean. The desk Clerk was very pleasent to deal with. He upgraded me to a nicer room cause I am a Platium member. The walls down the hall are all marked up from I assume the cleaning maid carts. Looks bad. The issue that really ticked me off was the breakfast is served from 6:30 to 9:am.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

Dear Ken M, Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We're sorry you were not satisfied with the service you received from... More

Terre Haute, IN
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 22, 2013

This is a beautiful and spotless clean quiet hotel tucked away in an industrial park about 10 minutes from Mid Rivers Mall and St. Louis Mills Mall surrounded by a multitude of quick food choices. The management and staff at this site go out of their way to provide the ultimate in concierge type service with a dedication to details.... More

Was this review helpful? Yes
HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review

I love the detail you shared about our hotel. We are so happy to learn you had such a positve experience during your stay. We work hard to keep the hotel clean and the staff trained to accommodate our guests to the best of our ability. Hopefully you'll have another trip to our area and we can be of service... More

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Additional Information about Holiday Inn Express Hotel & Suites St Charles

Also Known As:
Holiday Inn Express Hotel And Suites St Charles
Address: 3098 Elm Point Industrial Drive, Saint Charles, MO 63301
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites St Charles 2.5*
Official Description (provided by the hotel):
Come and see the newest Holiday Inn Express Hotel & Suites located in St. Charles, MO. Great central location for all of your traveling needs. Everyone will enjoy local attractions like the historic downtown St. Charles, The UMB Bank Pavilion Concert Series, and the St. Charles Convention Center. Just a few miles down I-370 are St. Louis Mills Mall, filled with shopping, restaurants, indoor ice skating, glow in the dark golf, bowling, theatre & mini grand prix. While you're here go visit great places like the famous St. Louis Arch, City Museum, Busch Stadium, and the St. Louis Zoo. Nearby the hotel there is the Ameristar and Hollywood Casino, Bass Pro Shop, Cabella's, and Mid Rivers Mall. We pulled out all the stops when it came to comfort and design for our guests. When you enter our glorious; two stories lobby you will see directly in front is a wonderful built in aquarium full of beautiful fish. While enjoying our Hotel in St. Charles Missouri, take advantage of all the great amenities like indoor heated pool, fitness center, and our fabulous Express Start hot breakfast. ... more   less 
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