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Sleep Inn

2.0 of 5
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150 Fountain Lakes Blvd., Saint Charles, MO 63301
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Ranked #13 of 20 Hotels in Saint Charles
A recent review
3 of 5 stars Reviewed February 15, 2015
Ken_T_allenite Allen, Michigan
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48 reviews from our community

Traveler rating
    8
    16
    6
    4
    14
See reviews for
24
8
2
6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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  • All months
    (48)
  • Mar-May only
    (10)
  • Jun-Aug only
    (13)
  • Sep-Nov only
    (16)
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Hallsville
Contributor
20 reviews 20 reviews
13 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

As you drive up to the hotel, you can tell right off that this property is not well maintained. True, they are supposedly undergoing renovations, but still the road going in is junk, the look of the property is dirty, and there is really nothing inviting. The front desk person was not overly enthusiastic to see us. The lobby was... More 

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manish P, Manager at Sleep Inn, responded to this review

Sorry to hear that your stay was not up to your expectation. We are working on improving our hotel for our guest. Sorry for the problem. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 9, 2015 via mobile

It was almost midnight so we pulled over to see what kind of deal we could get. The staff would not even come down to the front desk! I had to pick up a phone and talk to someone I could not even see, who was somewhat short with me. The lobby was a mess, I walked to look down... More 

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manish P, Manager at Sleep Inn, responded to this review

As you saw we are under renovation, so pardon our mess, but we are working to make our hotel more inviting and more comfortable for our guest.. Hope to see you again once we are done renovating the place. More 

Allen, Michigan
Top Contributor
103 reviews 103 reviews
24 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed February 15, 2015

The hotel looked to be starting a renovation when I stayed there, but wasn't not disruptive for my stay. I enjoyed the cookies that were out when we came in. The rooms were comfortable for what time we were in the room. The breakfast room was fairly crowded both days of our stay and the hotel seemed to be having... More 

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manish P, Manager at Sleep Inn, responded to this review

Thank you for letting us know about your stay with us. As you mentioned we are under renovation and trying to make our hotel better. More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 24, 2015

I stayed 2 nights and after checking out I sat in the lobby to watch the second half of a football game. I was told by the staff that I was loitering and had to leave. They were very rude and used vulgar language. They should study the definition of hospitality.

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manish P, Manager at Sleep Inn, responded to this review

Thank you for taking a time to let us know about your stay. I am sorry to hear that my front desk person told you to leave from lobby. I will make sure and talk to that person and take necessary action to make sure it does not happen again. Once again I want to apologies about your unpleasant stay.... More 

Cape Girardeau, Missouri
1 review
1 of 5 stars Reviewed January 7, 2015

Stayed the night before Christmas 2014 at this hotel. The Hotel is under renovation. There was something on my blanket that looks like semen spots. It was also on my chair! No lights in bathroom as well. Will never stay here again! Steve B, Manhattan KS

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manish P, Manager at Sleep Inn, responded to this review

Thank you for taking time to let us know about your stay. I am sorry to hear that your stay was not what you have expected. I want to make sure we are working to make our hotel better for everyone. We are under renovation to make it new. Please give us another chance once we are done renovating our... More 

Top Contributor
52 reviews 52 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 17, 2014

This hotel needs a cleaning from top to bottom no this hotel needs renovated completely our company wants us to stay at Choice Hotels the brand Choice Hotels this is definitely not a choice hotel at least not a choice of mine

Was this review helpful? Yes
manish P, Manager at Sleep Inn, responded to this review

Thank you for taking a time to let us know about your stay. I am sorry to hear that your stay with us was not pleasant. As you may have seen that we are getting ready to do major renovation of the hotel, We will be changing carpet, new furniture and everything else to go with it. We should be... More 

Mountain Home, Arkansas
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed November 16, 2014

It' s behind a strip mall for one. Hotel was empty. Front desk gal was short with a guest when asking for direction. Room ok. Pillow cases were gray & towels were fray. No coffee at breakfast. Nothing but biscuit & gray. Check out was ok. But they charged me twice for a one night stay. Called the hotel to... More 

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manish P, Manager at Sleep Inn, responded to this review

Thank you for you response, First of all I want to let you know that you are only charged for one night. I have refunded the second night. You had 3 different reservations that were made by you and you cancelled one, so it leaves 2 reservation that you were charged for, its not the same night its for 2... More 

Kahoka, Missouri
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 15, 2014

The location of this hotel is really nice. You can hop on 370, and you aren't far from 70. They are in the process of remodeling, so it should be even better! The breakfast is not bad, we enjoy it. They also do the cookies and milk at night thing. The pool was a little bit cold, but that seems... More 

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manish P, Manager at Sleep Inn, responded to this review

Thank you for letting us know about your stay at our hotel. We would love to hear from our guest so we be better to meet your needs. Thank you again. More 

1 review
2 of 5 stars Reviewed October 19, 2014

My kids and I stayed in town for a sports tournament. When you drive up to the hotel go slow because there are huge potholes that take up the whole entrance. When we got to the hotel we noticed they were renovating. I don't mind that and appreciate them trying to improve their business. The kids swam in the indoor... More 

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pontoonsuper8, Manager at Sleep Inn, responded to this review

First of all thank you for taking a time to let us know about your stay at our hotel. I want ato apologies to you about no hot water. We did called someone to come out and fix the problem as soon as we heard it from you and other guest. what we found out was our circulating pump was... More 

Marshall, Arkansas
Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 12, 2014

So I stayed here July 312 - August 4 and it was okay. There were some things that wasn't really good about it but I would stay here again. I'll start with the good, the breakfast the best I ever had at a hotel. It was the same crap breakfast food you get with free breakfast but it was the... More 

Was this review helpful? Yes 1
manish P, Manager at Sleep Inn, responded to this review

Thank you for taking time to take some photos and let us know about your experience. We are renovating entire hotel and it should be done Spring of 2015, please come back and stay with us again once we are done. Once again thank you More 

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