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All 20 Saint Charles hotels

Ameristar Casino Resort Spa St. Charles

4.5 of 5 Resort   |   1 Ameristar Boulevard, Saint Charles, MO 63301
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Ameristar Casino Resort Spa St. Charles
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Ranked #3 of 20 Hotels in Saint Charles
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed July 26, 2010
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356 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Ameristar Casino Resort Spa St. Charles
See the most recent reviews
eau claire wi
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 26, 2010

This is a very nice hotel, but know that when you choose a room to reserve on their website this is not necessarily the room you will get. We had reserved a King non-smoking with riverview. but when we came to check in at 6:30 the only non-smoking room was two queens but it wasn't ready yet. She did have... More

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Ameristar-Hotel-Mgmt, Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

We appreicate your feedback and I'm sorry I was unable to reach you to speak with you directly regarding the issues you had. I have used your feedback as an opportunity to coach and train our team members so we improve our processes and consistently provide the best guest service levels. We hope you will allow us to host you... More

Orland Park, Illinois
Contributor
18 reviews 18 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 17, 2010

Stayed overnight for a conference my husband attended. Our room was beautiful with a nice view of the river. We had dinner at the steak house which was yummy and a descent breakfast at the diner. I was lucky at the casino which made the trip even better! I'd visit again with friends or family if the hotel was closer... More

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Asheville
Top Contributor
90 reviews 90 reviews
31 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed June 16, 2010

All rooms in Ameristar are large suites which include a comfortable bedroom, spacious living room and large bathroom. The bathroom has a walk in shower and separate tub. All three rooms have a flat screen TV. Our room was very clean and quiet. The facility has several restaurants and a bar area with entertainment. A large swimming pool and exercise... More

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springfield
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 28, 2010

Ameristar have very nice rooms but you cant ever get one .so i asked a couple who were there with their children and they said it is mostly locals with free rooms . i think they should not give free rooms to the locals make sure people are driving at leat 75 to 100 miles away . i myself go... More

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Ameristar-Hotel-Mgmt, Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Thank you for your feedback. I’m sorry I was unable to reach you to speak with you directly regarding your issues however I can assure you that your feedback is invaluable to us and it is used for coaching and to improve our 4 Diamond Guest Service levels. We hope you give us the opportunity to host you again in... More

Saint Louis, MO
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 12, 2010

We are offered free hotel rooms, so we can't go wrong. The rooms are so beautiful and modern. I love the bathrooms with seperate shower and soaking tub. We stay with our children (ages 11 and 7) and they LOVE the pool. There is piped music underneath the water. The downside of the pool area is the lack of towel... More

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Midwest
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 30, 2010

We were very disappointed in this hotel!! The only good thing about it was its location to the highway and historical St. Charles. Our room wasn’t clean, and even after multiple requests to housekeeping to correct their poor job, they were unpleasant and never corrected these simple things. Most Staff members we encountered were unfriendly and not helpful. The whole... More

Was this review helpful? Yes 4
Ameristar-Hotel-Mgmt, Management Team at Ameristar Casino Resort Spa St. Charles, responded to this review

We appreciate your comments and concerns and we apologize that we did not meet your expectations. Because of your valuable feedback we have implemented new guest request procedures that will insure prompt response times to each and every one of our guest’s requests. We are committed to making sure our team members are friendly and strive to make each guest... More

Missouri
2 reviews
4 of 5 stars Reviewed March 10, 2010

This is a beautiful hotel and was more than we expected. The rooms are BEAUTIFUL with a huge bathroom with double sinks, sunken tub that is huge and see through stand alone shower, toilet is in seperate area and there is a flat screen in the bathroom. Beds were beautiful and comfortable with huge flat screen, and sunken living room... More

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st. louis
1 review
5 of 5 stars Reviewed March 6, 2010

I would like to take the opportunity to thank the Ameristar hotel employees for a great stay last weekend. This was my first stay at Ameristar and definitely not my last! The rooms were so beautiful! It was a great weekend away for the girls while we visited the spa and pool to relax. We loved this hotel and already... More

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La Grange, Illinois
Top Contributor
135 reviews 135 reviews
81 hotel reviews
161 helpful votes 161 helpful votes
5 of 5 stars Reviewed February 26, 2010

We usually stay at Harrah's when gaming in St. Louis, but we took advantage of a free night offer from Ameristar in St. Charles. The hotel was beautiful. It is all suites, which means a full bathtub and a shower, double sink and the toilet in its own space with a second door. The bedroom was next, with its own... More

Was this review helpful? Yes 1
Trophy Club, Texas
Contributor
14 reviews 14 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 17, 2010

I had a business meeting in St. Louis and called my companys travel agency to book a room. The email confirmation I received stated $129 a night. Upon check the front desk stated with taxes it came to $173.41. She stated that this was a deposit and that when I checked out it would come in at $129 plus tax.... More

Was this review helpful? Yes 5
Ameristar-Hotel-Mgmt, Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

We appreciate your comments and concerns. Ameristar is continuously improving our services with the help of our valued guests. Because of your valuable feedback we have made changes that impact every level of our hotel and guest services. Most recently in 2009, we earned our AAA Four Diamond Award Status and we are committed to providing the best hotel and... More

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Additional Information about Ameristar Casino Resort Spa St. Charles

Address: 1 Ameristar Boulevard, Saint Charles, MO 63301
Location: United States > Missouri > Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ameristar Casino Resort Spa St. Charles 4.5*
Number of rooms: 397
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Also Known As:
Ameristar Casino Resort Spa St. Charles Hotel Saint Charles
Ameristar Hotel Saint Charles

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