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All 19 Saint Charles hotels

Ameristar Casino Resort Spa St. Charles

4.5 of 5 Resort   |   1 Ameristar Boulevard, Saint Charles, MO 63301
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Ameristar Casino Resort Spa St. Charles
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Ranked #3 of 19 hotels in Saint Charles
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed September 21, 2011
PATOMMY Pennsylvania
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339 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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There are newer reviews for Ameristar Casino Resort Spa St. Charles
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Pennsylvania
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 21, 2011

Stayed at the Ameristar Casino Resort & Spa for one night to attend a business meeting in the conference center. Overall, the hotel was pretty good. The room was very nice and quite spacious. Hotel staff were pleasant and helpful. My only complaint would be on arrival, they had no hotel staff to great guests. It was difficult getting the... More

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Washington DC, District of Columbia
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 10, 2011

This hotel clearly aspires to be 5-star-- the decor, the spacious rooms & amenities-- but it absolutely falls short on service. I was attending a conference at this venue and had multiple issues with service-- when I reported a frustratingly slow internet connection (I could not even load my Gmail account), I was told no one else had made a... More

Was this review helpful? Yes 5
Alisha_Templeton, Social Media Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

I'm sorry to hear that. We certainly do strive to provide the best possible guest services to all of our hotel, casino and conference center guests. In regards to the business center access, we are currently looking into upgrading the business center with keycard access, as this will allow for greater accessibility to our guests. We rarely receive complaints about... More

Bettendorf, Iowa
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 6, 2011

We received a night at this hotel as a wedding gift and went there for our honeymoon night. Upon entering the room we discovered it was a smoking room. We returned to the front desk where, within 10 minutes, our room reservation was corrected to a non-smoking room. The next day, checking out, we need to store our luggage for... More

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La Canada, California
Top Contributor
428 reviews 428 reviews
88 hotel reviews
267 helpful votes 267 helpful votes
5 of 5 stars Reviewed September 6, 2011

This hotel is amazing. The rooms are suites! Each has a sunken sitting area. Each has three TVs...one is even in the bathroom! And the bathrooms are huge...plenty of room in them. The beds are divine. We didn't want to leave our room! The hotel lobby is gorgeous with wonderful friendly people behind the counter. The place is clean, clean,... More

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Wood River, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 29, 2011

One of my favorite places to stay. Hotel is very, very nice. Very nice pool area in a courtyard setting with large firepit surrounded by plenty of outdoor seating. Nice hot tub area seperate from pool. Go from indoor pool to outdoor pool with just a few swim strokes. Nice fountain in outdoor pool. I love the rooms. All are... More

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Alisha_Templeton, Social Media Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Thanks for the review. We love this St Charles property too! Very happy that you enjoyed your stay! More

Delavan, Illinois
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 26, 2011

We spent one night here as we had some business in St. Louis the next day. The hotel is absolutely gorgeous! We were given free valet parking as a hotel guest. The front desk clerk was very friendly and helpful. The room turned out to be a "mini-suite" and it could not have been more comfortable. Clean, comfortable beds and... More

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Winnipeg Manitoba
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 25, 2011

I stayed at the Ameristar for two nights as I was looking for a decent hotel not to far from the St. Louis Airport. The Ameristar fit the bill and the internet search found a nightly rate around $100 per night, so I booked it. The hotel is directly attached to a casino and spa. The indoor and outdoor pools... More

Was this review helpful? Yes 1
Ameristar-Mgmt-Hotel, Front Office Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Thank you for taking the time to provide us with your positive feedback. We are delighted you enjoyed our property and the in room amenities. We look forward to your next visit. More

illinois
2 reviews
5 of 5 stars Reviewed August 3, 2011

Husband & I stayed July 4 and again July 30...both times were absolutely perfect. Room was beautiful and clean with nice toiletries. Check in was a breeze and the front desk people were more than accomodating and super-nice. The pool was wonderful! Lots of towels, lots of lounges and chairs set up and a drink cabana available for drinks. We... More

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bespi7, Front Office Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

We are thrilled that we met your expectations on your recent visits in July! Thank you very much for taking the time to leave your feedback on your experience with check-in, guest service, our guestrooms and the pool. We look forward to seeing you in the future. More

West Central Illinois
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed August 1, 2011

My husband I stayed here in May for one night when we had tickets for the Jimmy Buffet concert. First thing that really put us in a fowl mood was the rude clerk at the front desk. There were 3 lines and sadly we got in hers and she would not allow any early check ins. Amazingly the other 2... More

Was this review helpful? Yes 1
Alisha_Templeton, Social Media Manager at Ameristar Casino Resort Spa St. Charles, responded to this review

Thank you for your feedback on your most recent stay. It is always our intent to provide the very best experience to each and every guest who visits our hotel. We sincerely apologize if our services did not meet your expectations. With our goal of providing the best experience possible, we may sometimes temporarily close our pool for routine maintenance... More

Mattoon, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 19, 2011

We stayed one night at the Ameristar. (we normally stay at Harrah's when we are in the area) Long line at check in but it went really fast. Got up to our room and the door was open and would not shut, deadbolt lock would not go back into the door. So we went back down to get a new... More

Was this review helpful? Yes 1
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Additional Information about Ameristar Casino Resort Spa St. Charles

Address: 1 Ameristar Boulevard, Saint Charles, MO 63301
Location: United States > Missouri > Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ameristar Casino Resort Spa St. Charles 4.5*
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Also Known As:
Ameristar Casino Resort Spa St. Charles Hotel Saint Charles
Ameristar Hotel Saint Charles

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Romantic Hotel in Saint Charles #5 Family Hotel in Saint Charles #7 Business Hotel in Saint Charles
Hotel Class
Official Description (provided by the hotel)
The Ameristar Casino Resort Spa St. Charles is a 397-suite luxury hotel in the St. Louis area with many rooms containing floor-to-ceiling windows overlooking the Missouri River or the city below. This new, all-suite hotel features a 7,000-square-foot full-service spa with an indoor-outdoor pool. Have a great time at the region’s largest casino, an action-packed night club or one of seven restaurants. You’ll really get star treatment during your Ameristar vacation in St. Charles. ... more   less 
Number of rooms
397

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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