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BEST WESTERN Coachlight

#5 of 13 Hotels in Rolla
Certificate of Excellence
2.5 of 5
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1403 Martin Springs Drive, Rolla, MO 65401
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BEST WESTERN Coachlight
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Ranked #5 of 13 Hotels in Rolla
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 days ago
Urban_Hillbillly Chicago, IL
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178 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, IL
Level Contributor
86 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The room was clean and comfortable. As always, that's the most important thing to me. This place is in the style with room doors on the outside. Usually, that is fine, but they put us way in the back, all the way around the other side of the hotel. It was raining, so getting to the breakfast area required walking... More 

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Sterling, IL, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

UNDERSTAFFED, but amazingly staff was pleasant. Pictures do not display how tight parking is so it was not suprising when several moving vans and uhauls were in a pickle as to where to park. It was also concerning how little privacy there was in this hotel with people walking by your window it made it impossible to open curtains. YOU... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Average at best. This facility is in desperate need of a major update. It was like stepping back 20-30 years. Our room was supposed to be a non-smoking room. However, the smokey stale smell hit us as we opened the door and stayed in our clothes. Also, there were long dark hairs in the bed when we pulled the covers... More 

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Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

As I move about the country, I find every place I stay could be better with a little attention to detail. Here in Rolla, MO the staff should be paying attention to their towels. Two out of three bath towels were stained. I don't expect perfection, but PLEASE replace towels that are stained. Other than that, the value was very... More 

Review collected in partnership with Best Western

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San Diego, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

While my stay at this hotel was not "excellent," it did give good quality for the price. It is conveniently located off I44 at the edge of Rolla. The room was very quiet and clean which I appreciated but other than that there was really nothing outstanding about my room or my stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 1 week ago

Our room was comfy and quiet, and the staff was friendly. They helped us get to where we were going, greeted us with cheer, made sure we obtained the best room for our needs, and literally ran over to our room when our toilet flooded. Even the cleaning staff was outgoing with us. Great service! Problems involved the humidity of... More 

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Mesa
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

A quiet hotel and being such a light sleeper that is the most important thing to me when selecting a room. Hotel is in need of an update but it was comfortable except for the breakfast room which was sweltering. I don't think this room is air conditioned. The lady who worked in the breakfast room was very conscientious and... More 

Was this review helpful? Yes 1
Jenks, Oklahoma
2 reviews
2 of 5 stars Reviewed 2 weeks ago

We have traveled interstate 44 a number of times but have never stayed in the Best Western Motel in Rolla. We were disappointed. The staff at this motel tried very hard to make it a pleasant experience but the facility is old and tired. Needs an extreme makeover

Review collected in partnership with Best Western

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Audrey F, Manager at BEST WESTERN Coachlight, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This is an older property but is very well maintained. Newer renovation and very well done. Quit area. Great staff. I've stayed at tons of hotels and for the price this is one of the best, would stay there again. Before I retired I traveled extensively and stayed in various hotels of all costs, this is a good one.

Was this review helpful? Yes
Audrey F, Manager at BEST WESTERN Coachlight, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I recently stayed in the Best Western Coachlight. I was drawn here by positive reviews and belief that Best Western, as a brand, offers a pleasant experience and good value. Unfortunately, our experience didn't quite seem up to par. While the hotel was clean and staff were friendly, there were a few drawbacks. The rooms themselves were a bit dated... More 

Was this review helpful? Yes 1
Audrey F, Manager at BEST WESTERN Coachlight, responded to this review

I'm so sorry that you didn't enjoy your stay with us. We are working diligently on updating the hotel and better ourselves. We appreciate your feedback and will address these issues. I hope you give us a chance in the future to prove ourselves, we hope to see you again. Thank you More 

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