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All 2 Richmond Heights hotels

Residence Inn St. Louis Galleria

3.0 of 5 Hotel   |   8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
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A recent review
5 of 5 stars Reviewed October 14, 2013
svfv70 Freeport, Illinois
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128 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Residence Inn St. Louis Galleria
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Orlando
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 14, 2013

Nice location, safe but slightly dated property. Went to several rooms each of which had the distinct odor of tobacco smoke. Staff assured us the rooms " had been cleaned" . Stayed only out of necessity and other local properties already full. Will not stay there again.

Was this review helpful? Yes
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for staying with us and for taking the time to review our hotel. I am truly sorry that you had an issue with a smoke smell in your room. The hotel is most definitely 100% non smoking since 2008, unfortunately some guests still decide to smoke in their suites. I am very sorry that we did not get... More

Freeport, Illinois
Senior Contributor
34 reviews 34 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 14, 2013

fantastic service - we had studio rooms - it was neat and clean - refrigerator and dishwasher as well as sink and table, fireplace and dual closets - price was good and staff very friendly and helpful fairly close to malls and restaurants - has fitness room as well as a nice outside pool

Was this review helpful? Yes
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for taking the time to review our hotel. We are thrilled that you enjoyed your stay so much including the spacious room and our friendly staff. We hope to see you again sometime! Adam Plous General Manager More

Bethesda, Maryland
Top Contributor
111 reviews 111 reviews
52 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed October 10, 2013

First the good: this hotel is well located, right across from the St. Louis Galleria, off a major highway. relatively close to the airport. The rooms have apparently been redone recently, are attractively furnished, and the kitchen area is very well equipped. Free wifi. Pleasant staff. Now the bad: this is an old facility, two stories, and all rooms open... More

Was this review helpful? Yes
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for taking the time to review our hotel. We are glad that you enjoyed the spacious rooms, pleasant staff, and great location. We are sorry however that had issues with some noise and also with your sheets. In the future please notify the Front Desk about these things are our excellent staff will make sure that you have... More

Arlington
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 9, 2013

Stayed in an accessible room and was glad the room entrance was a few steps from the parking place, although others might prefer a lobby entrance rather than a "down and out" motel-like arrangement. The room was spacious with a full kitchen that included an oven and a full-sized refrigerator. The accessible bathroom was excellent with a large roll-in shower... More

Was this review helpful? Yes
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for taking the time to review our hotel. We are glad that you enjoyed your stay especially the full kitchen. We are truly sorry about the loud A/C unit. In the future, please contact the Front Desk so one of our associates can get that taken care of for you. Thanks again for staying with Marriott... More

Chicago
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 6, 2013

Thought I reviewed this hotel after our stay and realized I didn't. Great hotel! We needed a two bedroom unit and was cheerily accommodated. The rooms are clean and spacious. Do ask to be away from the highway and you will not hear any traffic noise. Breakfast is good - there are many options. It can be a bit tight... More

Was this review helpful? Yes
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review

Hello and thank you so much for taking the time to review our hotel. We are glad that you enjoyed breakfast and that everyone you came acrsoss was warm and friendly. We hope to see you again sometime! Thanks, Adam More

Memphis, Tennessee
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 8, 2013

This place is Awesome! It's tucked away in a quaint area very close to the train stop, very close to the Galleria and other shopping. My family and I stayed (my parents, myself and my daughter) in a 2 bedroom/2 bath suite and couldn't have been more pleased with our stay. It was spacious, we weren't all over each other... More

Was this review helpful? Yes
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for taking the time to review our hotel and for giving us such an excellent review! We atre thrilled that you loved your spacious 2 bedroom suite and also that you enjoyed our staff, especially Kesha. We appreciate your business and hope to see you again in the future! More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 26, 2013

I stayed here on the weekend when my family and I were going for a house hunting trip with a job relocation. I'm a platinum member and have taken my family on a number of business trips and stayed at a number of Residence Inns. The rooms were nicely renovated and were very good size. I just had a one... More

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RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review

Hello Sir, I truly apologize for your unpleasant experience at our Residence Inn back in July. I can promise that incidents like that are not a common occurence at our hotel. Unfortunately every once in a while someone causes a disturbance at a hotel that is not forseen. As you stated we do have a security guard on property every... More

Top Contributor
61 reviews 61 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 7, 2013 via mobile

This is an older Residence Inn, the kind with outside doors (more motel than hotel). That being said the room was well taken care of although the outside and building maintenance were a bit run down. The front desk staff was friendly and the free breakfast was good. It's about two blocks from the Galleria and half a block from... More

Was this review helpful? Yes
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for staying with us and taking the time to write a review about your stay. We are glad that you found the rooms to be well taken care of. Also, we are constantly working to make sure that our exterior looks as nice as our interior, and we just finished a big landscaping project to improve... More

Mississippi
Contributor
18 reviews 18 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 2, 2013

Stayed at Residence Inn Galleria last weekend with youth group. The suites are SUPER, there is a lot of green space and the location is AWESOME. Walking distance to the Metro and Galleria. The staff could not have been more helpful and courteous. Breakfast was very good and well managed. We all wanted to come back to the Residence Inn... More

Was this review helpful? Yes
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for taking the time to review our hotel. We are thrilled that you loved your stay and we hope to see you again sometime! More

Tennessee
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 2, 2013

The location is excellent. You can to the train to go downtown and very close to the mall and other shopping. The room we stayed in was a bilevel with a bedroom and bathroom upstairs. It gave us nice separation from the kids. The room was very clean and had everything you would need if you wanted to use the... More

Was this review helpful? Yes
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you very much for taking the time to review our hotel. We are so glad that you enjoyed the stay and found the location and room to be excellent. I am truly sorry about the breakfast experience. If you have a moment, please contact me at Adam.Plous@marriott.com so I can get a few details about that. Once again thank... More

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Additional Information about Residence Inn St. Louis Galleria

Also Known As:
Residence Inn St. Louis Galleria Hotel
Residence Inn St. Louis Galleria Hotel Richmond Heights
Residence Inn Saint Louis
Saint Louis Residence Inn
Residence Inn St. Louis Galleria Saint Louis, MO - Richmond Heights
Address: 8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
Phone Number:
Location: United States > Missouri > Saint Louis > Richmond Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Richmond Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn St. Louis Galleria 3*
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