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Residence Inn St. Louis Galleria

3.0 of 5
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8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
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Residence Inn St. Louis Galleria
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A recent review
5 of 5 stars reviewed 1 week ago
kelly k Springfield, Missouri
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159 reviews from our community

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    57
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Springfield, Missouri
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My friends and I have stayed at this property for three years straight while competing in a tennis tournament. The location is excellent, just off I-64 and I-170 and only two blocks from the Galleria Mall. Because it sits back off the main thoroughfare it is very quiet. Although it is an older R.I. it always maintained very well and... More 

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Berlin, Germany
Top Contributor
180 reviews 180 reviews
37 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent four nights here. It was a pleasant stay, no issues. There's a pool and laundry room onsite (uses quarters, which you can obtain at the desk.) I had a full kitchen, which was pleasant after being on the road and eating nothing but restaurant food for a week prior to my arrival. The only negative is that the... More 

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Hank H, Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you very much for taking the time to review our hotel. It was our pleasure to assist you while you were here and we look forward to seeing you again. I would like to apologize for the noise that migrated through the walls that disturbed you. Please let me know if I can be of further assistance to you. More 

Grand Rapids, Michigan
Contributor
17 reviews 17 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here 1 night for a wedding. The first room I had wasn't entirely cleaned. I called the front desk and within 5 minutes they had me in a different room. I had a second issue with a free nights stay that I received from a different property. This location was very accommodating in making sure the issue was... More 

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Hank H, Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you very much for taking the time to review our hotel. It was our pleasure to assist you while you were here and we look forward to seeing you again.. Please let me know if I can be of further assistance to you. More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 31, 2015

We stayed there this past Friday and Saturday night. We checked in late on Friday to room 614 and the extra pillows we requested were in the room. We had a king-size bed and a pullout sofa for our daughter. The room was nice but I would call the bed a queen-size. I would also say that the mattress needs... More 

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Hank H, Manager at Residence Inn St. Louis Galleria, responded to this review

Greetings: Thank you for taking the time to review our hotel. I am glad you had a nice time while you were here and that most things were pleasant. I do apologize as the room you had was a queen bed and not a king bed. I have asked our team to check your bed and correct the issues with... More 

Saint Louis, Missouri
Top Contributor
52 reviews 52 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 26, 2015

Rooms are nice and staff works to please. Breakfast is generous. Nice workspace. No separate table in our room. This hotel exterior needs to be redone. I felt like I was in a monthly rental low budget hotel not a Marriott property. Grounds are not great.

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Hank H, Manager at Residence Inn St. Louis Galleria, responded to this review

Greetings: Thank you for taking the time to review our hotel. Feedback from customers such as you is very valuable. The compliments about our breakfast and staff service will be passed on to the appropriate staff members. The exterior of the property is being reviewed by the ownership group for updates and refresh. Thank you again and have a wonderful... More 

Cleveland, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 27, 2015

The staff was wonderful however the room was a good $30 per night more than the other location. All the rooms do not come with a oven and stove top. The staff was very accommodating to make sure that i was able to cook my food in a oven.

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Hank H, Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for taking the time to review our Hotel. These reviews are very important to help your fellow travelers make informed travel decisions. I am glad your overall stay with our hotel was good. I am sorry you ended up in one of our rooms that do not have a full range. I know what an inconvenience that can... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed February 17, 2015

So far, I have had the best experience in this hotel among all the hotels that I have stayed in. Front desk was so pleasant and fun to talk to. Room was nice. Laundry area was convenient. Breakfast and socials nights were great. Location is convenient to public transportation and nearby restaurants. I highly recommend this hotel for people visiting... More 

Was this review helpful? Yes
Hank H, Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for taking the time to review our Hotel. These reviews are very important to help your fellow travelers make informed travel decisions. I am glad your overall stay with our hotel was a great experience. Our associates at breakfast and the front desk always try to do their best for our guests. I passed your shout out on... More 

Xenia, Ohio
Top Contributor
107 reviews 107 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 13, 2015 via mobile

My family and I stayed here while traveling to our new home across country. The front desk staff were extremely friendly and inviting. They even allowed me to check in early, and helped us with our large load to park. The room was nice. It was roomy enough for my toddler to run around in. We went on a night... More 

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Hank H, Manager at Residence Inn St. Louis Galleria, responded to this review

Greetings: Thank you for taking the time to review our hotel. I see you travel a lot and are a top reviewer. I will pass along your kind comments to my staff. Thank you for choosing Residence Inn Saint Louis Galleria. Please let me know if there is anything we can do for you. Very Truly, Hank Hermes Assistant General... More 

Raleigh, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 10, 2015

Location very convenient to Metro train and the adjoining Galleria Mall. 15 minutes drive to the airport. On a quiet side street off I-170. Spacious and clean suite. Comfortable bed. Bathroom is somewhat cramped but has a large seperate vanity area. Plenty of parking. Breakfast is substantial with many fresh choices and the staff is attentive and friendly. Although a... More 

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Hank H, Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you very much for taking the time to review our hotel and thank you for being a loyal Marriott Rewards Gold member. I am glad you found our hotel a pleasant place to stay. I am sorry we were unable to offer you an upgrade with your membership status during your last stay. Please drop me a note or... More 

Bonita Springs, Florida
Top Contributor
66 reviews 66 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 15, 2014

I have stayed here often, no issues ever. Tonight they, without any prompting at all, gave me a complementary bottle of wine at their complementary dinner - a complete surprise - showing they pay attention to their customers and how often they stay with Marriott. Kudos to Whitney for graceful service and making me feel at home.

Was this review helpful? Yes
Hank H, Manager at Residence Inn St. Louis Galleria, responded to this review

Very Truly, Hank Hermes Assistant General Manager More 

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