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Residence Inn St. Louis Galleria

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8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
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1 room 1 adult
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Residence Inn St. Louis Galleria
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184 Reviews from our TripAdvisor Community

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Sedgwick, Kansas
1 review
5 of 5 stars Reviewed 6 days ago NEW

Although I had a hard time locating the Inn, I thoroughly enjoyed my stay once I found it.. The room was very spacious and beautiful. The bed slept great, even the pillows were right for me. Will probably stop there again if I go that way.

Helpful?
Thank bjoberts
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for taking the time to share your experience at our Residence Inn. We are happy you had an outstanding stay with us. We are excited to serve you again in the future. More 

Portland, ME
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

First, the PROS: Great location, and a nice breakfast area, with a decent breakfast. Front desk staff were more than helpful, thus the two stars. CONS: The hotel has some issues with cleanliness. The cutting board had a hair on it. Yuck. The intake to the AC near the bed was crusted with crud. Double yuck. Finally, the smokers are... More 

Helpful?
Thank eigenstein
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn St. Louis Galleria with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom and the property fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an... More 

Jacksonville, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I had a issue with both front desk clerks a male and female. i will not stay at this hotel ever again because of the rude way they talk guest. My rate was correct in the system but they still wanted to give me a hard time with my check in process. i like the location thats why i booked... More 

Helpful?
Thank Msneta W
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn St. Louis Galleria with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am very... More 

Columbus, Ohio
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed December 30, 2015

Stayed at this Inn (St. Louis Galleria) for an early Christmas family visit. The location of this hotel by the Galleria Mall is tops, with many shops within walking distance. Also extremely close to a Metro train stop. Most importantly, the staff here was very good. We spoke with Hank Hermes (Asst General manager) several times during breakfast, as he... More 

Helpful?
Thank clmbs_traveller
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for taking the time to provide feedback on your recent visit to our Residence Inn. I am delighted to hear that my team took such great care of you and we certainly hope to see you again in the future. Thank you again for your feedback and business. More 

Rexburg, Idaho
1 review
4 of 5 stars Reviewed November 24, 2015

Room was clean and large. Kitchen was properly supplied & equipped as a long-term stay property should be. Exercise room was small but equipment was in good working order. Only an outdoor pool so it was closed for the season. Full breakfast was hot and selection was slightly better than average

Helpful?
Thank J A C
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for sharing your experience at the Residence Inn St. Louis Galleria. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you... More 

Kirkwood, Missouri
1 review
5 of 5 stars Reviewed November 24, 2015

I stayed here for a weekend of scrap booking by myself. When I checked in I was a bit concerned that I wouldn't be safe traveling as a single woman but the woman at the front desk assured me that it was a nice area and that security patrols the parking lots overnight. She said that I could call the... More 

Helpful?
Thank Bethany121
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for sharing your experience at the Residence Inn St. Louis Galleria. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.... More 

Chicago, Illinois
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 18, 2015

The first time I booked a room at this hotel I wasn't sure what to expect. Upon arrival I was sure that I would be canceling my reservation and going somewhere else. However, much to my surprise the inside was very nice and the staff was very friendly. The rooms are very clean and modern, they feel more like an... More 

Helpful?
1 Thank Smithova
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you so much for your outstanding comments regarding your visits to the Residence Inn Galleria. Our team takes pride in ensuring that our property is clean and that we give you that service that makes you want to return and I am so pleased that's what you experienced. Thank you again for your time and we're excited to see... More 

Indianapolis, Indiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 11, 2015

Last minute trip and booked a 2br suite, perfect for travelling with a Teen. The location was great within walking distance to the Metro. No worries about parking downtown. Easy train ride to The Arch and Trolley ride to the City Museum. Hotel was within walking distance to the Galleria Mall and plenty of restaurants. We even used Uber to... More 

Helpful?
Thank jmont404
Janessa C, General Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for sharing your experience at the Residence Inn St. Louis Galleria. We are delighted that you enjoyed your visit with us as we pride ourselves on clean rooms and outstanding customer service. I am so glad that we were able to deliver upon your expectations. Thank you again for your time and come visit us again soon! More 

Oakland, California
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 31, 2015

Stayed here due to its proximity to Metrolink and WUSTL. It worked out perfectly for my wife and I. We were able to park our 16 ft rental truck and travel further into St. Louis via the Metrolink. Besides its useful location, the Residence Inn is great because: 1. The rooms are huge. 2. Not only are they huge, but... More 

Helpful?
Thank smbowman
Hank H, Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for taking the time to review our hotel We are glad you had a good time and we will share your wonderful comments with the staff. Thank you again and have a great day. Hank Hermes Assistant General Manager More 

Missouri
Level Contributor
86 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed September 30, 2015

I stayed here for a couple of days and regretted not reserving for longer. An incredibly spacious suite, and looks exactly as in the picture. The decor was vibrant and refreshing. All necessities provided. Fast check-in. They accommodated our request of late check out due to some issues we had. The kitchen is fully prepared with proper cutlery as well.... More 

Helpful?
Thank Mur_Js
Hank H, Manager at Residence Inn St. Louis Galleria, responded to this review

Thank you for taking the time to review our hotel. We are glad ou had a great time and look forward to your return visit. Hopefully you will be able to stay longer the next time you are in Saint Louis. Thank you again and have a wonderful day. Hank Hermes Assistant General Manager More 

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