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Hilton Garden Inn St. Louis/O'Fallon

Certificate of Excellence
3.0 of 5
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2310 Technology Drive, O'Fallon, MO 63366
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1 room 1 adult
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346 Reviews from our TripAdvisor Community

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truman, mn.
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

This was one of the best motel stays we have experienced. The rooms are clean and well maintained. The beds are very comfortable, firm but with a cushy top. Lobby is modern and inviting, with water, coffee, and USA Today paper.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank kiethTruman_Mn_
TravisYoungManager, General Manager at Hilton Garden Inn St. Louis/O'Fallon, responded to this review

Thank you so much for taking the time to come to TripAdvisor to review our hotel. I appreciate the kind words about the hotel and the staff. I am glad that we met all your expectations of Hilton and that you were able to get a great night sleep. I hope we see you again soon! If there is anything... More 

Minnesota
Level Contributor
108 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great Hotel, quiet- pet friendly and a fantastic 1 night stop in route South. I would highly recommend. It's in a high end neighborhood but the price didn't reflect that. Great food in the area and they really had it well laid out for our pet . We'll return

Helpful?
Thank cndrocks
TravisYoungManager, General Manager at Hilton Garden Inn St. Louis/O'Fallon, responded to this review

Thank you so much for taking the time to come to TripAdvisor to review our hotel. I appreciate the kind words about the hotel and the staff. I am glad that we met all your expectations, especially with your pet needs as well. We are glad to be a pet friendly hotel and glad you had an enjoyable experience. If... More 

Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Pleasant staff and beautiful lobby. However the rest of the hotel leaves a little to be desired. Myself and my family stayed at this hotel for a week. The beds were uncomfortable, phone didn't work except for on speaker phone, the bathroom floors were dirty (tile and grout). Hallway carpets ate showing signs of wear and age. The indoor pool... More 

Helpful?
Thank St_louie_Girl76
TravisYoungManager, Front Office Manager at Hilton Garden Inn St. Louis/O'Fallon, responded to this review

Thank you so much for taking the time to come to TripAdvisor to review our hotel. I appreciate the kind words about the hotel and the staff. I apologize about the issues you mentioned. I will get with our engineer regarding the telephone issue. These are checked regularly and not sure as to what happened. We are going to be... More 

Atlanta, United States
1 review
5 of 5 stars Reviewed 1 week ago

I would highly recommend this hotel. The property and location were perfect. The rooms were modern, fresh and clean. The staff was amazing! If you are ever staying in the area be sure to make this your hotel of choice! We will go back there again for sure! Exceeded all expectations!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John B
TravisYoungManager, General Manager at Hilton Garden Inn St. Louis/O'Fallon, responded to this review

Thank you so much for taking the time to come to TripAdvisor to review our hotel. I appreciate the kind words about the hotel and the staff. I am blown away by your comments and beyond grateful. We do try and go above and beyond here to what the guest expects here. We pride ourselves for being #1 in O'Fallon.... More 

Saint Louis, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed overnight recently at the Hilton Garden Inn because our special needs regional basketball tournament was being played in a town close to the hotel. Eating breakfast is very important before a competition and we were thankful to have the bed and breakfast package that is offered at this hotel before our first game.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Peter M
TravisYoungManager, General Manager at Hilton Garden Inn St. Louis/O'Fallon, responded to this review

Thank you so much for taking the time to come to TripAdvisor to review our hotel. I appreciate the kind words about the hotel and the staff. I am glad that the bed and breakfast rate worked out so well for you. Usually just a few dollars more than the regular rate and everyone in the room gets a complimentary... More 

pontiac, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

my first experience, with checking out with pre-paid number of days. This process appeared to be more difficult than expected. They could not check me out early and give me a receipt for the last day I actually stayed. I could not understand this seeing that I was not trying to get a refund for the days I wasn't staying.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Levan B
TravisYoungManager, General Manager at Hilton Garden Inn St. Louis/O'Fallon, responded to this review

Thank you so much for taking the time to come to TripAdvisor to review our hotel. I appreciate the kind words about the hotel and the staff. II am sorry for the confusion when you tried to leave early last week. Like we discussed on the phone, whenever you book with Expedia, Priceline, etc., they have your final receipts, not... More 

Chicago, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The bed was very comfortable and I had a great night's sleep. The lobby was beautiful and the staff was very friendly. The breakfast buffet was very good. The location was conveniently located to the business district and our horse show that we were attending. Would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Christine P
TravisYoungManager, General Manager at Hilton Garden Inn St. Louis/O'Fallon, responded to this review

Thank you so much for taking the time to come to TripAdvisor to review our hotel. I appreciate the kind words about the hotel and the staff. I am glad that you were able to take advantage of the amenities here while in town with the horseshow. There are many different new things coming into the hotel too in the... More 

Sandy, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel was very comfortable. The lobby was beautiful, and the staff equally as exceptional. I experienced no problems during my stay. My room was very clean and comfortable. Lots of tv stations. Internet worked very well.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank William C
TravisYoungManager, General Manager at Hilton Garden Inn St. Louis/O'Fallon, responded to this review

Thank you so much for taking the time to come to TripAdvisor to review our hotel. I appreciate the kind words about the hotel and the staff. I am glad that you were able to enjoy all the amenities that you did while you were here. We just installed the new televisions last week and they are getting great reviews.... More 

Kansas City MO, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Nice hotel, needs better staff. Morning of Jan 7th. Waited in line at the desk to get a copy of bill, 3 employees, 2 chatted the entire time! Went to breakfast, had to get own coffee, looked around so did everyone else. Service and staff at this location do not care!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ryan B
TravisYoungManager, General Manager at Hilton Garden Inn St. Louis/O'Fallon, responded to this review

Thank you so much for taking the time to come to Trip Advisor to review our hotel. I am so sorry about your experience here. This is not the response we normally get here. I will send this to the staff and discuss with them that this impression is not acceptable. Guests are a priority here. We are proud to... More 

Sikeston, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We stay at this hotel every year. The staff is always super friendly and ready to help. Makes your time away from home much easier, especially with kiddos! The breakfast was amazing. Something for everyone, fruit, cereal, eggs, bacon.. The rooms were so clean, even had a Keurig in them. Little things like that make me more apt to stay... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Matt T
TravisYoungManager, General Manager at Hilton Garden Inn St. Louis/O'Fallon, responded to this review

Thank you so much for taking the time to come to TripAdvisor to review our hotel. I appreciate the kind words about the hotel and the staff. I am glad that you were able to enjoy all the amenities that you did while you were here. It means a lot that everything went so well. I will make sure your... More 

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