South Pacific Resort Hotel (Norfolk Island) - Hotel Reviews

Also Known As:: South Pacific Hotel Burnt Pine; South Pacific Resort Hotel Norfolk Island

Address: Taylors Road | Burnt Pine, Burnt Pine, Norfolk Island 2899 , Australia

Region: Australia > Norfolk Island > Burnt Pine

Amenities:

Bar/Lounge Beach Free Breakfast Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #1 of 1 hotels in Burnt Pine

Price Range: $$

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Our comfortable three and a half star* rooms are set in lush sub-tropical gardens with mountain and valley views and offer all the creature comforts that will make your stay one to remember. South Pacific Resort specializes in providing conference facilities for corporate travelers or group bookings. It is an ideal choice for individuals, groups, conference or meetings, weddings and honeymoons. ... more less

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Carol H

Sydney, New South Wales, Australia

1 review

“catching up with a friend from years ago”

Reviewed April 15, 2013

This resort is in a very pretty part of the island, the accommodation has all the things you need for a relaxing and enjoyable holiday, the staff are from Norfolk so they have all the answers to your questions I hope to visit again soon. Thanks to the staff from South Pacific Resort Hotel.

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Dear Carol H, Thank you so much for taking the time to provide a wonderful review of the South Pacific Resort Hotel. We are very fortunate to be located in the very centre of town, with great access to the shopping areas and restaurants! Our Penthouse suites are brand new and very well appointed, but as you say, reasonably priced.... More

vacion

Meeniyan

2 reviews

Reviews in 2 cities

“Excellent”

33 of us stayed at South Pacific Resort last week occupying 4 different room types. All rooms were clean, beds very comfortable & well furnished. The food was great and staff have a great sense of humour and very helpful despite being rushed at times with over 100 guests to cater for. Vuni, we would have loved to stay another... More

Dear Sally, Thank you very much for the extremely positive review of the hotel! We of course aim at all times, regardless of how busy we are, to provide the highest standard of service and it certainly helps to maintain a sense of humour! Our chef has been receiving rave reviews for his beautifully prepared and locally sourced food, so... More

Vonnie M

Brisbane, Australia

“Disgraceful..”

Reviewed April 14, 2013

We unfortunately were not lucky enough to have a renovated room! Garden room 30 was disgraceful. Not sure when the garden was last maintained, bathroom window unable to be opened, no remote control for tv, hot water which was scalding or non existent if your neighbour happened to be showering at the same time, no control knob for the ceiling... More

Dear Vonnie M, I'm very sorry to hear that you felt you had a less than satisfactory stay at the hotel, and found the staff to be unfriendly. We do at all times aim to be courteous and helpful and I can only apologise if you felt this was not the case during your stay, it seems you have had... More

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Caz4102

“Wonderful”

Reviewed April 10, 2013

Wonderful staff. So friendly and helpful. Great location as it was walking distance to the shops. Would certainly stay there again. Food was really good. Was a bit concerned after reading some reviews but need not have been. Recommend it 100%

Dear Caz4102 Thankyou so much for the lovely feedback regarding the hotel and our staff! We have worked extremely hard since those few negative reviews to ensure such experiences do not recur and are therefore very pleased to hear that you enjoyed your stay with us whilst on Norfolk. We look forward to welcoming you back to beautiful Norfolk Island,... More

Alex S

Sydney, Australia

Senior Reviewer

9 reviews

Reviews in 6 cities

3 helpful votes

“Szirts”

Reviewed February 15, 2013

My wife and I recently spent one week at South Pacific Resort. We found the Resort to be exceptionally clean and tidy. Our room was an absolute revelation certainly miles superior to our accommodation on Norfolk at our previous 3 visits. I would rate it as good as our accommodation at the Sheraton Mirage on the Gold Coast. We had... More

Was this review helpful? Yes 3

Thank you for your review. We are honoured to be classed on the same level as some big name hotels. Look forward to welcoming you both back again next year. More

davlen2976

Lugarno

“Lovely hotel”

Reviewed January 22, 2013

I couldn't have been happier with the room or the service of the staff. I had premonitions of a disaster, based on some prior reviews. We had room 47 which was recently renovated (still a faint wiff of paint) and was really large with vaulted ceilings and a lounge and dining table. We had a long weekend deal and everything... More

Thank you for your feedback on the newly renovated Superior rooms. We have also recently renovated our Garden Room 1 -10 and 51-60. Our staff aim to ensure all our guests enjoy their stay at our resort and leave Norfolk Island with many fond memories. Hope to see you again one day. More

imogenw

Wellington, New Zealand

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

2 helpful votes

“Get what you pay for”

Reviewed January 20, 2013

I liked it at this hotel. My room was not one of the refurbished ones but for what I paid it was fine. I was offered an upgrade but at the end of the day you are not on Norfolk Island to sit in a hotel room. The owners have obviously spent a lot of money upgrading the communal areas... More

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Thank you imogenw for your feedback on the resort and staff. Hope one day we will welcome you back again. More

Deborah H

5 reviews

“South Pacific Resort Norfolk Island”

Reviewed January 15, 2013

I flew in from NZ on the plane that broke down on 30 Dec. We stayed for 10 days and had a great time. For a 3 1/2 star hotel the service, food and accomodation was fanastic and better than some of the 4 1/2 star places I have stayed in. The only negative part on this trip was the... More

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See 3 more reviews by Deborah H for Burnt Pine

Dear Deborah H, Thank you for your feedback. It was a pleasure to have you and your family staying with us. It is positive feedback for the staff who ensure your holiday was relaxing and full of fond memories of Norfolk Island. We look forward to maybe one day welcoming you all back again. More

DRWINK1

Vancouver, BC

4 hotel reviews

Reviews in 7 cities

14 helpful votes

“Unfortunate”

Reviewed January 2, 2013

We made the regrettable decision to book Christmas dinner at an unrealistic price for the experience, a shameful effort, not by the Filipino staff, who were obviously trying to make up for the inadequate support they receive, but for the quality and quantity of the ingredients and dishes, the preparation, and the amateurish manner it was all produced. The priority... More

Dear DRWINK1, Thank you for your feedback on your Christmas Night Dinner. We would have liked the opportunity to correct your decision if you had brought this to our attention while you were dining with us. Management has reviewed your comments with the kitchen, as we don't want any further complaints. Management regret that you felt you didn't get value... More

louiselamour

Christchurch, New Zealand

Senior Contributor

25 reviews

5 hotel reviews

Reviews in 11 cities

17 helpful votes

“Not a 3.5 star property”

Reviewed December 31, 2012

We had a delayed flight and thought yes we get to stay in Norfk 1 more night we were very happy until we were taken to this property that was provided by Air NZ. The room we had was not a superior room at all. The sliding door broke and when we called reception they said no one could fix... More

Dear louiselamour, Thank you for your feedback on your delayed Air Nz Flight on the windy, stormy afternoon of Sunday 30th December 2012, The hotel had to accommodate an extra 41 rooms and feed 100 people in under 2 hours notice over the Christmas / New Year period. The hotel was full off guests staying with us for the New... More

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South Pacific Resort Hotel, Norfolk Island

South Pacific Resort Hotel

22 reviews from our community

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