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All 16 Maryland Heights hotels

Quality Inn Maryland Heights

2.0 of 5 Hotel   |   2434 Old Dorsett Road, Maryland Heights, Saint Louis, MO 63043
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Quality Inn Maryland Heights
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123 people have reviewed this hotel

Traveler rating
    11
    19
    14
    16
    63
See reviews for
43
14
9
13
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed March 16, 2014 via mobile

One of the worst places I've ever stayed. Everything falling apart. Hotel staff was unfriendly and extremely slow. Never again. Awfullllllllllll. Breakfast bar was the only redeeming quality and it was fairly cheap.

Was this review helpful? Yes
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Dear PaulS; Thank you for taking the time to review our hotel and for staying with us. I am sorry that we let you down during your stay, and we take each guest comments very serious so we can make sure that no one else has an experience like you did. We are very happy with the remodeling that we... More

Springfield, Illinois
1 review
3 of 5 stars Reviewed March 3, 2014 via mobile

Our daughter was supposed to start school on Monday. The school was closed due to weather. We were from out of town and stuck. Pam called our room to see if everything was ok. We told her we had to stay another night. She told us it was no problem and took care of us. The staff at Quality Inn... More

Was this review helpful? Yes
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Dear Slynne123; Thank you for taking the time out of your day to review our hotel and our staff! Receiving such positive feedback is what each staff member works very hard on, we do have an older property but we have all learned that staff service should be #1 for all guests. I will defiantly praise Pam on her outstanding... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 16, 2014

Let me set the scene: There was about 15 adults and 30 million kids (lol) hungry and ready for morning breakfast. Oh, and one diligent Quality Inn Breakfast Lady. A setting for disaster! But Breakfast Lady didn't waver, she jumped into action. She constantly refilled and straighten up residue that can only be created by normal american kids. (30 million... More

Was this review helpful? Yes
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Dear mterrell5003; Thank you again for taking the time out of your busy schedule to express how wonderful our staff was when you were visiting. I know my staff works real hard to make sure all guest have a wonderful experience and it touches me the most when our guest express this! Gwen is our Sunday breakfast attendant and I... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 15, 2014

We had a celebration at this location for my son's 10th Birthday. We experienced the best service ever! April Harris was the best. She should be Ms. Quality Inn..... Thank you Quality inn for providing a friendly enviroment and quality employees. We will return. Thank you, Mr & Mrs Michael Terrell

Was this review helpful? Yes
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Dear mterrell5003; Thank you so much for staying at the Quality Inn and for taking the time out of your day to review our hotel! I am so happy to hear that your son had a wonderful birthday and that you all had excellent customer service from April Harris, she is one of our star employees and it means a... More

Moncks Corner, South Carolina
1 review
5 of 5 stars Reviewed February 11, 2014

I have had a long night finding a room. When I found the Quality Inn, I decided to check it out. April Harris greeted me with the most politeness that it really made my evening. She has a smile that will light up a room. She promptly checked me in. The room was much more than I expected. I am... More

Was this review helpful? Yes
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Dear HarryJ Thank you so much for staying at the Quality Inn Westport, we are so happy that we will be your new home away from home! Thank you so much for your kind words about April Harris, she is one of our strongest employees and for you seeing this means everything! I will be sure to pass your comments... More

Wentzville, Missouri
1 review
4 of 5 stars Reviewed February 8, 2014 via mobile

When we arrived we were greeted by April Harris. She was so wonderful!! Our first room was filthy! She changed our room for us and was very accommodating. The second room was much better and we felt very comfortable spending our birthday celebration in this hotel. April was very sweet and so easy to deal with. The best Quality about... More

Was this review helpful? Yes
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Dear rhondagriffin14; Thank you for taking the time out of your day to review the Quality Inn Westport, I am so delighted to hear how April Harris took care of the issues you had encountered while staying with us. Staff service is one of the main goals we try to achieve each day, and to know we are doing this... More

pomona mo
1 review
5 of 5 stars Reviewed January 16, 2014

I stay here at least three or four nights a month,always look forward to coming back. The staff is great they go out there for customer service.I usually arrive in the evening April Harris is the one who always take care of me. She's great an asset to the company.

Was this review helpful? Yes
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Dear Chollis12; Thank you for such kind words about our team, especially April Harris! We value your business and really enjoy having a long term guests such as yourself so that we can get a chance to know you better! I will share your comments with the whole Quality Inn Team! More

Springfield, Illinois
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 11, 2014

Firstly, we had a good nights sleep and the front desk staff we interacted with were nice and polite. That's it though. Housekeeping should be sacked and new staff brought in. We had a dirty towel left in our bath tub and the tub hadn't been cleaned, urine spots on the floor around the toilet, pubic hair and dust on... More

Was this review helpful? Yes 1
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Dear 87033 Thank you for taking the time to complete the survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional... More

Plano
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 27, 2013

I have never been in a cruddier hotel than this. Walls with drywall broken in, filthy bathroom, cracks everywhere. Sheets were made for queen size bed on our king size bed. Stuff stuck to the carpet, lock on door almost broken. No maid service after about 9;00 am. Missing light fixtures, no place to put your soap or shampoo in... More

Was this review helpful? Yes
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Dear Shay U; Thank you for taking the time out of your day to review your recent stay at the Quality Inn Westport. Thank you for complimenting our staff at the front desk, which all the staff take great pride in our hotel, we do understand that our establishment is a much older hotel, but we are very happy with... More

Contributor
15 reviews 15 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 22, 2013 via mobile

I was here for one overnight stay while traveling. I did not visit anything other than the room I was in. The rooms are spacious, but everything needs a deep cleaning. The bedding was clean & ok - but dated. The breakfast was a standard quality inn breakfast - but you did eat in the atrium which was kind of... More

Was this review helpful? Yes
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Dear Michael W; Thank you for staying with us at the Quality Inn Westport and for taking the time to let us hear about your stay! We are glad to hear that you enjoyed the atrium area this part of the hotel is a big hit with all ages like you said! The games and pool can help make a... More

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Additional Information about Quality Inn Maryland Heights

Also Known As:
Maryland Heights Quality Inn
Quality Inn Maryland Heights Saint Louis, MO
Address: 2434 Old Dorsett Road, Maryland Heights, Saint Louis, MO 63043
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 16 hotels in Maryland Heights
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Maryland Heights 2*
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