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All 16 Maryland Heights hotels

Quality Inn Maryland Heights

2.0 of 5 Hotel   |   2434 Old Dorsett Road, Maryland Heights, Saint Louis, MO 63043
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  • Overview
  • Reviews (134)
  • Photos (72)
  • Amenities
  • Q&A
  • Room tips (32)
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134 people have reviewed this hotel

Traveler rating
    11
    20
    15
    19
    69
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48
15
10
14
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
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English first
1 review
1 of 5 stars Reviewed yesterday NEW via mobile

We stayed at the Quality Inn last night, & I wrote a terrible review on their website. Either it was deleted or the neglect is rampant all the way up to their IT department. The OWNER or owner's group needs to do a walk-through of this hotel. No one was at the front desk when we first arrived, and we... More

Was this review helpful? Yes
Wichita, Kansas
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

If you are worn out and tired, then you might not notice that this place is too. The pool is nice and the new Q showers are great. Beyond that, its just old and dingy. It needs new carpet, some interior work, but its clean. There are very few working lights in the room and very few turned on in... More

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Keller, Texas
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked my first night through AARP and decided to stay a second night and booked at the hotel. All went well. Second night was even a few $ cheaper. I was poolside by the atrium, which was beautiful. Yes, kids might be playing until 10PM or so on a weekend night, but it was quiet after that. Room decor... More

Was this review helpful? Yes
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Dear LuckyLady82 Thank you for your review about our hotel. We are glad to know that you enjoyed your stay and will come back again. We also appreciate your feedback about our breakfast and hotel's atrium and pool area. This is a great hotel for anyone who just wants to visit for pleasure and or business. I have had the... More

Raleigh, NC
Top Contributor
84 reviews 84 reviews
66 hotel reviews
78 helpful votes 78 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed here with a group over Memorial Day. We had our rooms reserved online for 3 days, and all went very smoothly. We got into the St. Charles area early after a long drive, and stopped by to see if we could extend our stay to include that day, for a total of 4 days- we assumed that wouldn't... More

Was this review helpful? Yes 2
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Hello and thank you for taking a moment to share your comments regarding your experience with us. We take every guest survey into consideration for continuous improvement of the hotel. This helps us identify our strengths and opportunities so we can consistently provide superior service to all our guests. With that said, I would like to further discuss your comments.... More

PR
Contributor
14 reviews 14 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 3, 2014

Hotel is very run down but for the rate we tried it. It had good and bad things. We arrived at 2am on Friday and the first thing I notice was the smell of the pool's bleach all around the reception area which wasn't that bad because we were planning on using the pool so for sure they were using... More

Was this review helpful? Yes 1
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our guests, like you, enables us to target problem areas. We welcome any opportunity to improve. More

Charlotte, North Carolina
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 28, 2014

I Stayed here twice. Regretfully. But for me it was all about rate. If you don't mind kids running around screaming you might not have a problem. They have an enormous atrium with pool and game room. And lots of screaming kids there and running to and from. If you don't mind key lock roulette you'll be fine. About half... More

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JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Thank you for taking the time to write your review and your nice comments about our large indoor pool and atrium. I will share your comments about the locks to our maintenance team so we can be sure to provide comfortable and friendly accommodations. Please accept our apologies for falling short of your expectations. Thank you again for sharing your... More

Leavenworth, Kansas
1 review
1 of 5 stars Reviewed May 28, 2014

We stayed here for one night over the Memorial Day weekend. The room was barely cleaned and falling apart. Every time i went to the front desk the lady was on her cell phone. The bathroom light took forever to turn on, the carpet was pulling up, paint peeling off the ceiling, there was a huge hole behind the door,... More

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JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Thank you for taking the time to write your review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Please accept our apologies for falling short of your expectations. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts. More

Portland, Maine
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 19, 2014

when I made the reservation it said we would have a fridge. We have a baby so fridges are almost a must. when we got to our room we found no fridge. we called the front desk 4x in 5 minutes and got NO answer so I loaded our son up and walked way back down the hall to go... More

Was this review helpful? Yes 2
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Dear imijjava We appreciate you taking the time to post this review regarding your recent stay with us. The Quality Inn Westport continually strives toward providing all of our guests with a clean, comfortable and family friendly environment. We have a zero tolerance policy for behavior that is detrimental to our property and our guest's experience. I do apologize for... More

Sikeston, Missouri
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 11, 2014 via mobile

If possible to rate below a 1 , I certainly would! We reserved a room days in advance and was told we would get a rollaway. Upon arrival, we were told that they were all out. So we commence to pull out the hide away bed. The mattress is disgusting so we go to the front desk and ask for... More

Was this review helpful? Yes 1
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Thank you for taking the time to provide feedback on your stay. I'm sorry to hear that the service and quality you received prevented you from fully enjoying your time at the Quality Inn Westport. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have... More

Oslo, Norway
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 4, 2014

We stayed in this hotel for 2 nights whilst touring St Louis on our way down Route 66. From the outside the hotel looks tired and inside it's not much better. The best thing I can say about this hotel is that it's functional, and that's being polite. We booked 2 rooms one adult in each, upon arrival we were... More

Was this review helpful? Yes
JC_LHM, General Manager at Quality Inn Maryland Heights, responded to this review

Jpc75 We appreciate you taking the time out of your schedule to answer the survey. I do apologize that we have failed your standards. We are currently doing some updating with our hotel and have 45 rooms completely renovated; unfortunately the construction crews do not work on the weekends so of course you did not see them walking from room... More

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Additional Information about Quality Inn Maryland Heights

Address: 2434 Old Dorsett Road, Maryland Heights, Saint Louis, MO 63043
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Maryland Heights 2*
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Also Known As:
Maryland Heights Quality Inn
Quality Inn Maryland Heights Saint Louis, MO

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
150

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