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Extended Stay America - St. Louis - Westport - East Lackland Rd.

2.0 of 5
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11827 Lackland Road, Maryland Heights, Saint Louis, MO 63146
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Extended Stay America - St. Louis - Westport - East Lackland Rd.
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68 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Saint Louis, Missouri
2 reviews
3 of 5 stars Reviewed yesterday NEW

Location is right behind a quicktrip and next door to a Hooters. Theres a Hardees down the street. The hotel is located in the Westport. Each room has a kitchenette. The room was clean and the staff was friendly. They advertise free breakfast but that equates to coffee, breakfast bars, and muffins. There's plenty of parking.

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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

A couple of months ago I booked a room on Priceline and ended up with this Extended Stay. Before arriving I was dreading it a little because I've stayed at several that weren't very nice. However, when I arrived I saw that this location had been recently renovated. The rooms are clean and updated. The staff is phenomenal! Whenever I'm... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 4, 2015

I had a reservation for 6 nights, and got in very late the first night of my stay. I got in and went to bed. I didn't check out the room or anything and just went to bed. The next morning I discovered the only thing halfway clean was the fact that the bed had been made. Their was loose... More 

Was this review helpful? Yes 3
Saint Louis, Missouri
2 reviews
3 of 5 stars Reviewed April 25, 2015 via mobile

I frequent hotels and have found this location to be ok. Not my favorite, but a good place at which to stay a few nights. Don't bother complaining about other guests, because they're only going to receive a call. They don't care about being annoying, and a call doesn't help.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 13, 2015 via mobile

We booked a room at this hotel a non smoking room when we got there it looked nice and the lady at the desk was nice. We got our keys went up to our room and before we even opened the door you could smell it. It was a smoking room but it smelled so bad like someone had been... More 

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West Hills, California, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 28, 2014

I eneded up moving from California to St. Louis early October 2014, and needed a place to stay until my apartment was ready to move in. I selected this extended stay hotel and ended up paying more than $700 for a 2.5 week stay. the rooms were outdated and had linen that felt like a Brillo pad. However, I must... More 

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Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd., responded to this review

Thank you for taking the time to right a review of your stay. I'm pleased to hear that you chose Extended Stay to reside until your apartment was ready. However, I am sorry to read that you felt your room was outdated and that our linens did not meet your standards. Please know that we are scheduled for an upcoming... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 8, 2014

I would have to say thia place has the worst general manager and customer service I have EVER encountered. I travel for a living and I am always looking for a deal......I will never settle for this place. Fire alarms went off multiple times with no communication or apology from staff or management. Always a confrontation if you have a... More 

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Saint Louis, Missouri
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed September 19, 2014

I booked through priceline and had a really low price. Based on that I was not expecting much - just the basics. I so wish I had just stayed at Motel 6 or something similayr. The carpets are horribly stained and all but threadbare - at least on my floor. The hotel smells bad = I think it might have... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd., responded to this review

Thank you for taking the time to tell us about your experience. We are very sorry to hear that you did not have a pleasant experience with us. We are scheduled for a renovation to improve many aspects of our hotel, including the carpet. We will also work with our housekeeping staff to ensure all areas of our hotel are... More 

Panama City Beach, Fl.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 8, 2014

outside-cigarette butts everywhere-cans and bottles-muddy area around exterior of rooms-rooms dingy and old-poor carpeting- took 5 hours to get clean towels-laundry room filthy- had to request kitchen equipment- partial only given-desk staff from shift to shift had no communication :( I don't know--ask tomorrow ) replies....worst extended stay ever been in. could not wait to leave this pit hole.......

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd., responded to this review

Thank you for your recent review of your stay. I am sorry to read that your room had cleanliness issues and that you received such poor, slow service from my staff. To uphold our company's high standards, I will be working with my housekeeping staff to review the cleanliness standards of our hotel. As well, I will be meeting with... More 

Tampa, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed September 1, 2014

First of all, we arrived after a long day of travel, only to find no one at the front desk. We waited about a half hour, and finally, another patron walked by and said there was a phone outside to call the manager down. Long story short, the first room we were assigned to had an occupant. We walked in... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - East Lackland Rd., responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to read that you had to wait a long time to check in, and that you were assigned the incorrect room. Please know that I will be working with my front desk staff to review check-in procedures to ensure that your experience... More 

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