We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 16 Maryland Heights hotels

Extended Stay America - St. Louis - Westport

2.0 of 5 Hotel   |   11827 Lackland Road, Maryland Heights, Saint Louis, MO 63146
Hotel website
Click for phone number
Hotel deals
Hotel amenities
Special Offer
Save up to 10% Today!
Extended Stay America - St. Louis - Westport
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added Extended Stay America - St. Louis - Westport to your Saves list
33%
Ranked #16 of 16 Hotels in Maryland Heights
Write a Review

62 reviews from our community

Traveler rating
    9
    11
    7
    7
    28
See reviews for
11
14
6
19
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (62)
  • Mar-May only
    (15)
  • Jun-Aug only
    (23)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (6)
All months
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

I would have to say thia place has the worst general manager and customer service I have EVER encountered. I travel for a living and I am always looking for a deal......I will never settle for this place. Fire alarms went off multiple times with no communication or apology from staff or management. Always a confrontation if you have a... More

Was this review helpful? Yes 1
Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 19, 2014

I booked through priceline and had a really low price. Based on that I was not expecting much - just the basics. I so wish I had just stayed at Motel 6 or something similayr. The carpets are horribly stained and all but threadbare - at least on my floor. The hotel smells bad = I think it might have... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport, responded to this review

Thank you for taking the time to tell us about your experience. We are very sorry to hear that you did not have a pleasant experience with us. We are scheduled for a renovation to improve many aspects of our hotel, including the carpet. We will also work with our housekeeping staff to ensure all areas of our hotel are... More

Panama City Beach, Fl.
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 8, 2014

outside-cigarette butts everywhere-cans and bottles-muddy area around exterior of rooms-rooms dingy and old-poor carpeting- took 5 hours to get clean towels-laundry room filthy- had to request kitchen equipment- partial only given-desk staff from shift to shift had no communication :( I don't know--ask tomorrow ) replies....worst extended stay ever been in. could not wait to leave this pit hole.......

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport, responded to this review

Thank you for your recent review of your stay. I am sorry to read that your room had cleanliness issues and that you received such poor, slow service from my staff. To uphold our company's high standards, I will be working with my housekeeping staff to review the cleanliness standards of our hotel. As well, I will be meeting with... More

Tampa, Florida
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 1, 2014

First of all, we arrived after a long day of travel, only to find no one at the front desk. We waited about a half hour, and finally, another patron walked by and said there was a phone outside to call the manager down. Long story short, the first room we were assigned to had an occupant. We walked in... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to read that you had to wait a long time to check in, and that you were assigned the incorrect room. Please know that I will be working with my front desk staff to review check-in procedures to ensure that your experience... More

Tampa, Florida
Contributor
15 reviews 15 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 1, 2014

We arrived and were told we didn't have a reservation, then the desk clerk said we were already checked in and sent us to a room someone was already occupying. The following day our credit card was used on the internet. The desk clerk was not at the desk when we checked in, then went to a private room...the whole... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so sorry to read that you were assigned the incorrect room upon check-in. In response to your feedback, I will be meeting with my front desk staff to review our check-in procedures to ensure that this does not happen again. As well, I... More

Missouri
Top Contributor
190 reviews 190 reviews
120 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed July 16, 2014

I got a Hotwire deal so this was inexpensive and suited my needs. The location is alongside a highway but it's about a 1.5 mile loop to get there after you exit. Not really any restaurants or things to do in walking distance - just office buildings. There's a gas station/convenience store nearby and a Hardee's and McDonald's within a... More

Was this review helpful? Yes
Romulus
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 12, 2014

You only get your room clean for a nominal fee. That was not a problem if we knew in advance. The room as a whole was nice, but you better make sure you tell them you want two bed because they charge extra for a king and queen is not enough if it is you and your friend not your... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport, responded to this review

Darrlyn - Thank you for taking the time to write a review of your stay. We are glad that your stay was a pleasant and comfortable one; however, we are sorry that you were not notified of all of our policies during check-in. We will be meeting with our front desk staff to ensure that we are properly informing our... More

Branson, Missouri
Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 23, 2014

A friend of mine booked this room as part of a birthday gift for me. We arrived just after midnight to find no one in the office to let us check in and no one answering the phone. After a few phone calls and nearly a 45 minute wait a very annoyed guy shows up to check us in... Then... More

Was this review helpful? Yes 1
Tulsa, Oklahoma
Top Contributor
63 reviews 63 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 1, 2014

This was a very nice property, and we were quite pleased with our room and the location. Rate was great! Note that many rooms with one bed are queen only, not king. So be sure to check when you make reservations. Also, we didn't realize up front, but maid service is only offered once every 7 days. So no changing... More

Was this review helpful? Yes 2
Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 15, 2014

Good things: - Continental breakfast...cup of coffee and a granola bar in the morning - Staff was very nice - Bed sheets were clean Bad things: - the bed sheets were the only clean thing in sight - kitchen had no silverware and was very dirty (I would never cook anything in that kitchen) - horribly maintained and honestly, a... More

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Extended Stay America - St. Louis - Westport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - St. Louis - Westport

Address: 11827 Lackland Road, Maryland Heights, Saint Louis, MO 63146
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - St. Louis - Westport 2*
Number of rooms: 1
Reservation Options:
TripAdvisor is proud to partner with Priceline, Travelocity, Expedia, Extended Stay, Booking.com, Orbitz, Hotels.com, Odigeo and Tingo so you can book your Extended Stay America - St. Louis - Westport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extendedstay St. Louis Westport Hotel Maryland Heights
Extended Stay America - St. Louis - Westport Saint Louis/Maryland Heights, MO

23 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (14)
Viewed
Room/suite (5)
Viewed
View from room (3)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay