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Hollywood Casino St. Louis Hotel

777 Casino Center Drive, Maryland Heights, Saint Louis, MO 63043
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Hollywood Casino St. Louis Hotel
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398 Reviews from our TripAdvisor Community

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There are newer reviews for Hollywood Casino St. Louis Hotel
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Chattanooga, TN
Level Contributor
73 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed October 4, 2011

Check-in was fast and efficient. Except for the bathroom, our room on the 5th floor was basically OK. The TV had a larger screen than one would usually find in a hotel room. The problems in our room were all confined to the bathroom. The only lighting provided for the vanity was two small fixtures hung on the wall, containing... More 

Helpful?
1 Thank TennTraveler54
illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 26, 2011

my husband and i have stayed at harrah's properties all over the us. and have been very pleased with our rooms and services provide. most recently in aug in vegas at caesar. we were comped a fabulous room/suite, and couldn't have been more impressed. i called the st. louis harrah's(jasmine-casino host) to ask about 2 rooms for a girls shopping... More 

Helpful?
2 Thank todd1405
HotelMrg25, Roger DeHart-VIP Services Supervisor at Hollywood Casino St. Louis Hotel, responded to this review

We appreciate you taking the time to post your feedback about your recent reservation experience. We recommend that all of our guests use 1-800Harrah’s for booking their hotel accommodations. This outlet provides an expedited hotel booking experience with our reservationists that are able to assist with all hotel accommodations across all Caesars properties. More 

Harlingen, Texas
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed September 12, 2011

I recently spent 3 nights in Harrah's Hotel and Casino, one night on flying in to St. Louis and 2 nights before flying out. This is a great hotel to stay at if you are flying in and out of St. Louis. It is within 5 minutes of the airport and they offer shuttle service. The rooms are clean and... More 

Helpful?
Thank bigjac1952
HotelMrg25, Front Office Manager at Hollywood Casino St. Louis Hotel, responded to this review

Harrah's in not only conveniently located close to the airport, but also just a short drive from fantastic shopping, professional sporting events, city attractions and headline concerts. Thank you for taking the time to post your feedback and we look forward to hosting you the next time you are in the area. More 

Indiana
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed September 9, 2011

I arrived on Labor Day and stayed for four nights. Had a room upgrade and the room was very nice. All of the staff throughout the property was very nice. I was disappointed that they had closed the Range Steakhouse and are in the middle of a remodel for another. Ate at the buffet and the snack bar in the... More 

Helpful?
Thank snewbfire
HotelMrg25, Front Office Manager at Hollywood Casino St. Louis Hotel, responded to this review

Thank you for taking the time to review our property. Our staff takes pride in delivering exceptional service and we are happy to hear we were able to meet your expectations during your visit. I do understand your disappointment to discover our Range Steakhouse was closed, however, please note we now have an exceptional Kelly English Steakhouse open for business.... More 

Missouri
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed September 9, 2011

We stayed at Harrarh's Monday, Sept. 5th, labor day. For the price we paid, about $80, we had a wonderful time. Of course, we gambled in the casino and lost, but that's why they call it gambling. The room, a standard king, was very good. Yes, it's a bit small, but for a night or two it was great and... More 

Helpful?
Thank Lilion
HotelMrg25, Front Office Manager at Hollywood Casino St. Louis Hotel, responded to this review

Thank you for the feedback about your recent visit. At Harrah's, our goal is to provide each guest with an affordable but unforgettable experience, and we are exited to hear we were able to exceed all of your expectations. We appreciate you taking the time to provide your feedback and we look forward to hosting you again in the future. More 

Michigan
Level Contributor
99 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed September 7, 2011

I am a Diamond member and requested a premium room with two queen beds. According to the casino host who booked our room, the earlier we could get there the better chance of us getting our request granted. We drove from Michigan and arrived at 4pm the check-in time, but the VIP attendant told us that there's no premium room... More 

Helpful?
Thank DiamondPlus
HotelMrg25, Front Office Manager at Hollywood Casino St. Louis Hotel, responded to this review

Thanks for sharing your feedback. As a traveler myself, I understand how frustrating it can be to arrive at your destination and discover the room type you requested is not available. Please know that we work diligently to fulfill every guest request. I apologize that we were not able to get you into the Mardi Gras Tower and hope you... More 

Missouri
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 25, 2011

Booked Premium Room with 2 Queen beds online with a mail offer for free room 2 night stay. Was placed in the Island side of hotel our room was not premium or queen beds. They gave us a room with 2 double beds for four adults. Called the so called hotel manager he said the premium queen beds are only... More 

Helpful?
1 Thank cashewkitty1
HotelMrg25, Front Office Manager at Hollywood Casino St. Louis Hotel, responded to this review

I apologize that I am not able to speak with you directly and resolve the problems you encountered. Please know that all feedback is reviewed by Management and used to improve the service and offerings to our guest. I'm sorry we were not able to meet your expectations during your recent visit and hope you will give us the opportunity... More 

Mahomet, IL
1 review
4 of 5 stars Reviewed August 24, 2011

I stayed here for business in the St Louis area, and I had trouble finding an empty plus for my computer, phone, mifi, etc. The coffee maker and lamps were taking up the available outlets. I suggest you add a power strip to the side of your desks. I had a nice stay, and a very nice dinner at your... More 

Helpful?
Thank MichaelAlCh
HotelMrg25, Front Office Manager at Hollywood Casino St. Louis Hotel, responded to this review

Thank you for taking the time to post your feedback. Guest comments are important to us, and each one is reviewed and given careful consideration. We will certainly look into the feasibility of adding some additional power outlets around the desks in our room. We appreciate you selecting Harrah's during your recent trip to St. Louis and look forward to... More 

Las Vegas, Nevada
1 review
3 of 5 stars Reviewed August 19, 2011

I stayed at the Harrahs Casino outside St. Louis the last weekend of July (29-Aug. 1). Starting with valet - it was tough to get someone to valet the car, and in fact, at one point had the person working the front desk to valet it. The people there were not the friendliest in the world. The room itself was... More 

Helpful?
Thank socialgambler
HotelMrg25, Front Office Manager at Hollywood Casino St. Louis Hotel, responded to this review

Thanks for posting your review. Not knowing what time you arrived, I can only assume you arrived after our Hotel Valet had closed for the evening. Rest assured that our Front Desk staff is equipped to handle any Valet request outside our normal Hotel Valet hours. We appreciate you staying with us and hope you choose Harrah's St. Louis the... More 

United States
Level Contributor
104 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
3 of 5 stars Reviewed August 18, 2011

On a Last Minute Trip we went to Harrahs Hotel/Casino in the St Louis Mo area. Although I had read some reviews I always try to go with an open mind. The Hotel was welcoming. The Front desk personnel were cordial. When she assigned us our rooms I asked if it had two queen beds. She looked a bit worried... More 

Helpful?
Thank girlfriends2
HotelMrg25, Front Office Manager at Hollywood Casino St. Louis Hotel, responded to this review

Thank you for taking the time to provide feedback on your recent stay and we hope you will consider visiting Harrah's St. Louis again in the near future. More 

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