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Hollywood Casino St. Louis Hotel

777 Casino Center Drive, Maryland Heights, Saint Louis, MO 63043
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1 room 1 guest
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Hollywood Casino St. Louis Hotel
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370 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
  • All months
    (370)
  • Mar-May only
    (98)
  • Jun-Aug only
    (121)
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    (82)
  • Dec-Feb only
    (69)
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Clinton, Indiana
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Aaron Ellis our host has been super helping us out with our stays the past year and if we need extra rooms for friends he has always has been there for us. Thats why we continue to come over from Indiana and stay. Great place even with all the changes in the past, by the way try Charlie Gittos its... More 

Was this review helpful? Yes 1
HollywoodCasinoSTL, Manager at Hollywood Casino St. Louis Hotel, responded to this review

Thank you for your feedback! We pride ourselves on the relationships that we have with our guests. We look forward to seeing you here for years to come! More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was not impressed with this hotel/casino at all. There was hair on the bathroom floor when we arrived and although the man at the front desk was very nice he seemed to be the only one who was bothering to give good customer service. I was also disappointed that they did not have a breakfast buffet. The only option... More 

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Jefferson City, Missouri
Level Contributor
4 reviews
2 of 5 stars Reviewed 2 weeks ago

First off we saw this package from Hollywood casino called Concert Package, where the wording is very deceptive. The package stated that the room, a swag bag, entrance to a night club, and shuttle to the concert. Called made the reservations and the front desk acted like the concert tickets were provided. Come to find they weren't. So we paid... More 

Was this review helpful? Yes
HollywoodCasinoSTL, Manager at Hollywood Casino St. Louis Hotel, responded to this review

Thank you for taking the time to give us your feedback. It helps us to target areas in which we can improve. I apologize that your experience was not pleasant. I see that we have some opportunities to improve the communication between the reservationists and the guests so that you are fully aware of what your reservation entails and the... More 

Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed on a Sunday night for a concert at the Hollywood Casino Ampitheater. Chose this hotel for it's concert shuttle. The shuttle service was nice but not worth it due to the other lows. Check in time was 4PM. We arrived at 5:30 and waited several minutes for the valet. Not busy....just nowhere to be found. So we self parked... More 

Was this review helpful? Yes 1
HollywoodCasinoSTL, Manager at Hollywood Casino St. Louis Hotel, responded to this review

Thank you for taking the time to provide your feedback regarding your most recent stay with us at Hollywood Casino. Please note that we value feedback from our guests tremendously. As always our goal is to provide our guests with a friendly atmosphere, helpful staff, and a clean and comfortable room. We are sincerely sorry for any and all disappointment... More 

Hanover Park, Illinois
1 review
2 of 5 stars Reviewed 3 weeks ago

I will first start of by saying when you entering the hotel, it is very pretty, but when I went to my room and turned on the lights, there were 3 baby roaches crawling on the nightstand...needless to say we slept with all the lights on that night only because it was 3 o'clock in the morning, we spent the... More 

Was this review helpful? Yes
HollywoodCasinoSTL, Manager at Hollywood Casino St. Louis Hotel, responded to this review

Thank you for taking the time to provide your feedback regarding your most recent stay with us at Hollywood Casino. Please note that we value feedback from our guests tremendously and treat all of these types of reports seriously as always our goal is to provide our guests with a friendly atmosphere, helpful staff, and a clean and comfortable room.... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Attended concert of Chicago and Earth Wind and Fire. The concert and venue, Hollywood Casino Amphitheater, was 5 star all the way. My first time but not my last. The Hollywood Hotel was good but definitely needs some attention to the property. The staff was excellent. Overall, would do it again in a heartbeat. The carpet in my room #... More 

Was this review helpful? Yes
HollywoodCasinoSTL, Manager at Hollywood Casino St. Louis Hotel, responded to this review

Thank you for taking the time to provide your feedback regarding your most recent stay with us at Hollywood Casino. We are so happy to hear that you enjoyed your time with us and we look forward to your next visit. More 

Oklahoma City, Oklahoma
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Had reservations for a Friday and Saturday night. Arrived late Friday (around midnight). Got checked in with no problems. Took the elevator up to our room and our room was at the other end of the hall. It was a much longer walk then I would've imagined. Got into our room and my first thought was that this room is... More 

Was this review helpful? Yes
HollywoodCasinoSTL, Manager at Hollywood Casino St. Louis Hotel, responded to this review

Thank you for your feedback. We have so many improvements throughout our property and continue to make improvements in all areas, including our hotel. We home you give us another chance to wow you on your next visit. More 

Level Contributor
57 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We decided on a spontaneous visit to the casino hotel on our way west, passing through. We actually paid quite a lot for a one king bed room (150$ before tax). Have the price been considerably lower, comparable to Las Vegas prices, we'd been very happy: After all, you're liable to pay the extra on the casino floor anyway. The... More 

Was this review helpful? Yes
HollywoodCasinoSTL, Manager at Hollywood Casino St. Louis Hotel, responded to this review

Thank you for your feedback. We continue to make improvements throughout our property and hope to see you again in the future. More 

Warsaw, Illinois
Level Contributor
115 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After looking at several reviews, I was a tiny bit apprehensive...but we had nothing to worry about. Very nice property, pleasant staff all the way around. Room was very nice, updated nicely, bathroom was very nice, mattress and pillows were great! I'm certain we will return

Was this review helpful? Yes
HollywoodCasinoSTL, Manager at Hollywood Casino St. Louis Hotel, responded to this review

With as many choices you have in places to stay, we are glad you stayed with us. We look forward to providing you amazing service again soon! More 

Madison, Mississippi, United States
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Went to The Hollywood for a Steely Dan concert..... Really nice venue. Ate the buffet and it was great..... The staff was ultra great and helpful. The valets told us great places to eat and visit... The hotel is nice and comfortable clean and inviting. I will be back.

Was this review helpful? Yes
HollywoodCasinoSTL, Manager at Hollywood Casino St. Louis Hotel, responded to this review

Thank you for they wonderful feedback. We can't wait to see you again soon. More 

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