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All 16 Maryland Heights hotels

Comfort Inn Westport

3.0 of 5 Hotel   |   12031 Lackland Road, Maryland Heights, Saint Louis, MO 63146
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Comfort Inn Westport
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69%
Ranked #7 of 16 hotels in Maryland Heights
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Reyna Y Peoria, Illinois, United States
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209 people have reviewed this hotel

Traveler rating
    95
    51
    30
    16
    17
See reviews for
53
42
11
44
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
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English first
Peoria, Illinois, United States
Top Contributor
66 reviews 66 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We arrived in the late afternoon and I would like to commend Amanda and Meg for their professionalism and customer service in a difficult situation. We arrived around 5pm to find that two of our three rooms were not ready. I had called previously to have all of our rooms together with children. These two ladies kept a positive attitude... More

Was this review helpful? Yes
Kansas City, Missouri
1 review
5 of 5 stars Reviewed 2 weeks ago

When I made my reservation over the phone the front desk must have been swamped, but they promptly transferred me to their sales department. Rachel couldn't have been nicer on the phone and really made me feel like I was just chatting with a friend. My stay was comfortable. Loved the bed and pillows. My room was in immaculate shape.... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed 3 nights. July 9-12. We came for a mini vacation and it was perfect. Took 18 mins to get to St. Louis zoo and 30 mins to Six Flags. Very easy access to both place from the hotel. It's right off the interstate. So for us wanting to do both it was a great location and the town... More

Was this review helpful? Yes 1
Southfield, Michigan
Top Contributor
254 reviews 254 reviews
44 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Yes, this Inn is undergoing renovations and yes, we too had trouble with moisture in the room (from the air conditioner). Only one elevator worked. That said, we found the staff responsive and accommodating during our two night stay. We did not try the pool or the fitness facilities, however we enjoyed the hot breakfast in the renovated dining room... More

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Long Beach, California
1 review
3 of 5 stars Reviewed 3 weeks ago

California Girl here.... This hotel was the place chosen to house family members for our 44th Family Reunion. As choice privilege member, the stay was ok. Wil at the front desk was nice and helpful as can be. The hotel is going through renovations. I was displeased with the construction work in the hallway while I was trying to sleep.... More

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Collinsville
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

On this trip to St. louis, I stayed here again. its been some time from my last stay. saw the start of the remodel, now , seeing the finished look,and its very nice. lobby is roomier, and the guest rooms the same. Staff very friendly, from housekeepers to maintance. Everyone greets you.

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joe b, General Manager at Comfort Inn Westport, responded to this review

Dear Dan P, I was glad to read that as a repeat guest you have been able to see the renovations from begining to end. We are extremely pleased and excited to share the newly renovated guest rooms, lobby and new HD TV channel line up with our our guests. Thanks for your loyalty and for sharing your observations of... More

Duluth, Minnesota
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

When a hotel in undergoing renovations one can expect some inconveniences, but it is unacceptable to have no functioning elevators in a four story hotel. When I stopped at the front desk to alert staff that the last working elevator was now out of commission, I had to wait while the staff member finished phoning in his pizza order. I... More

Was this review helpful? Yes 1
joe b, General Manager at Comfort Inn Westport, responded to this review

Dear Zenithcityfoodie, We strive to provide first class service to every guest and I was disappointed to hear we failed to meet or exceed that goal with your recent visit. The moment we found the elevator not operating correctly we immediatly placed an emergency service call to our elevator company and requested immediate service. I apologize that my front desk... More

Paducah, Kentucky
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed 6/24/14. Hotel currently under renovation. The room we had was completed. The hallway was under construction at the time, but was not a problem. Room was clean and nice. Room did not have fridge or microwave, so you may want to be sure to ask for that if you need them. We didn't so it wasn't a problem. Staff... More

Was this review helpful? Yes 1
joe b, General Manager at Comfort Inn Westport, responded to this review

Dear Wendy M, Thanks for the review and we are very excited with the renovations and the new product. Our guests are sharing with us their impressions of the renovations to the guest rooms and lobby. I was happy to read you had a pleasant stay with us. In addition we have just compleated our new HD Channel line up... More

Des moines
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I have stated comfort in Westport on multiple occasions the sales staff with Angie and Rachel doing exceptional job. We always have a clean room good service and the location is great for being in the St. Louis Metro. I would recommend this hotel to anyone.

Was this review helpful? Yes
joe b, General Manager at Comfort Inn Westport, responded to this review

Dear JandI, Thank you for taking time to provide us with your feedback. I was glad to read that your stay was great. Angie and Rachael always work to make sure our guests have a great stay and it's nice to hear they left a positive impression on you during your visits. We look forward to seeing you again when... More

Woodland Park, CO
Top Contributor
61 reviews 61 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 5 weeks ago

As choice privilege members, we really enjoyed our stay, and would stay in this hotel again. However, I wanted to let fellow travelers know that they are doing renovations here and are not quite finished. It is going to be beautiful! Through it all, the staff stayed on top of things, doing their best to accommodate guests during their stay.... More

Was this review helpful? Yes 1
joe b, General Manager at Comfort Inn Westport, responded to this review

Dear Kansas Explorer, Thank you for the kind words and positive review. We hope to see you again when your in the area. Your feedback helps us to find ways to improve our service and shows us where we are doing well. Thanks again Joe Bryson GM More

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Additional Information about Comfort Inn Westport

Address: 12031 Lackland Road, Maryland Heights, Saint Louis, MO 63146
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn Westport 3*
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Also Known As:
Comfort Inn Westport Hotel Maryland Heights
Comfort Inn Saint Louis
Westport Comfort Inn
Saint Louis Comfort Inn
Comfort Inn Westport Saint Louis/Maryland Heights, MO

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Business Hotel in Maryland Heights
Hotel Class
Number of rooms
169

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