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All 16 Maryland Heights hotels

Comfort Inn Westport

3.0 of 5 Hotel   |   12031 Lackland Road, Maryland Heights, Saint Louis, MO 63146
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Ranked #3 of 16 Hotels in Maryland Heights
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
44LJC Richardson, Texas
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261 reviews from our community

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    35
    18
    18
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62
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Richardson, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I am staying here for four nights with my sister while we visit family at Mercy Hospital. KUDOS to Joe VP, tops in management. This Comfort Inn offers service, ambiance (newly decorated, top of the line) great location (easy access to hwy,) shuttle service available to hospital, shopping, restaurants, and airport. Concierge available in the very inviting and open lobby.... More 

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1 review
5 of 5 stars Reviewed 1 week ago NEW

I just want to start off and say Megan is a manager that goes above and beyond expectations. She always has a smile and super professional every time we have checked in or seen her anywhere on the property. I can honestly say that we would not stay anywhere else due to Megan and the great accommodations. This hotel due... More 

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joe b, General Manager at Comfort Inn Westport, responded to this review

Dear Jeffrey R, Thank you for taking time to provide us with your feedback. I was pleased to hear that you enjoyed your recent stay and that Meg provided you with great service. We look forward to having you stay with us again when your in the area. Regards Joe Bryson GM More 

New York
1 review
5 of 5 stars Reviewed 1 week ago NEW

I had a great stay over the weekend at this hotel. The hotel appears to have been fully renovated and the staff was very friendly. The hotel is nearby a nice shopping area with restaurants and bars. I would definitely stay again on my next visit.

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joe b, General Manager at Comfort Inn Westport, responded to this review

Dear Ajay M, Thank you for your review and kind words. We are excited to have all our guests experience our newly renovated property and our personal service. Our guests are awlays happy to learn we have several venues for dining, shopping and night life in the immediate area. Once again thank you for the kind words and we hope... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

Bid on a 3 or 3 and a half star room on Priceline and got this hotel. TV is taped - yes taped - together w electrical tape & tub enamel finish is non-existent. Staff is very nice but oh am I upset w Priceline. Will stick with Hotwire. If I had wanted a two star hotel I would have... More 

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joe b, General Manager at Comfort Inn Westport, responded to this review

Dear BC Stays, Thank you for taking time to fill out a survey related to your recent stay. We strive to provide first class service to every guest and I was disappointed to hear we failed to meet that goal during your stay. We are a 3 star property as well as a AAA 3 Diamond property and just completed... More 

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have departed your hotel after several issues and the problems continue. First, the offer for more points does not even solve these issues. Lets start with the heater in our room (242) did not work properly it would heat the room up and not shut off then we would have to get out of bed shut it off and... More 

Was this review helpful? Yes 4
joe b, General Manager at Comfort Inn Westport, responded to this review

Dear Kathryn B, We strive to provide first class service to every guest and I was disappointed to hear that we failed to meet that goal with your recent stay. I had the engineering team look at the heater and the only issue they found was that the fan was set to on, so even if the unit was at... More 

bend
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 16, 2014

Stayed here because of proximity to my relatives' house. Very quiet, comfy room, updated room and excellent staff. So accommodating in any way I needed. Very impressed and pleased. Debbie, the shuttle driver was so pleasant, and exceptional and went out of her way for me without a care. Would stay there again next trip! Thank you, Comfort Inn staff!

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 15, 2014 via mobile

I booked this hotel thru priceline and got an incredible deal. Although the hotel had a multi million dollar renovation, you can barely see it. Old carpet and Drapes, flimsy pillows and a small tv. But for the price I paid I made it work. I upgraded to the jacuzzi suite and the whirl pool was not so great...... I... More 

Was this review helpful? Yes 2
joe b, General Manager at Comfort Inn Westport, responded to this review

Dear,Mzdickens09, I was sorry to read that your stay did not exceed your expectations. We just completed a total renovation that included all guest rooms, public spaces and drapery. I was surprised to hear that you felt the drapery ,carpet and pillows were old. The pillows we have are new and we provide both soft and firm pillows to allow... More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed December 14, 2014

Probably the nicest staff I have ever encountered anywhere in the world! These people really go above and beyond to make your stay as comfortable and accomodating as possible. Have you ever had a shuttle driver call you the next day to see if you needed anything? I was just coming off of a total knee replacement surgery and a... More 

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 13, 2014

My father was having open heart surgery at Mercy. This Comfort Inn was conveniently located and offered a fantastic rate for people with someone in the hospital. The facilty is updated, clean and comfortable. The staff is friendly and helpful. I would stay again.

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1 review
4 of 5 stars Reviewed December 12, 2014 via mobile

Meg & Deb took a really sincere interest in my groups stay. When you think about staying in a hotel off the interstate, you really hope for the best. Not everything will be perfect at a discount rate, so having personalized attention in tremendously important. Even though i couldn't get a 'real' coffee mug for breakfast, I will return next... More 

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Additional Information about Comfort Inn Westport

Address: 12031 Lackland Road, Maryland Heights, Saint Louis, MO 63146
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn Westport 3*
Number of rooms: 169
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Also Known As:
Comfort Inn Westport Hotel Maryland Heights
Comfort Inn Saint Louis
Westport Comfort Inn
Saint Louis Comfort Inn
Comfort Inn Westport Saint Louis/Maryland Heights, MO
Hotel Style:
#4 Business Hotel in Maryland Heights
#4 Family Hotel in Maryland Heights

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