Easy check in and check out. The room was large, clean, and comfortable. The lobby and the premises were attractive and well-maintained. The work-out room was one of the nicest that I have seen, and all of the equipment worked well.
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Dear Robert K from Grand Rapids, Michigan:
Thank you for staying with us at our DoubleTree by Hilton. I am very pleased that you really enjoyed your stay. It was kind of you to highlight the facilities and your experience. The fitness center is well equipped with Pre-cor Cardio equipment and dumbells up to 50lbs. I am also pleased that...
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This was my first stay in the Doubletree at Westport. Let me start off by saying this is not a bad hotel.
I choose this property because frankly I was getting bored with my regular St Louis property and wanted a change of views so to speak. So the good, the bed is comfortable and the sheets were a high...
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Dear Jerry H:
Thank you for staying with us and for taking the time to complete this review. I am glad you found the bed comfortable. I can assure you the Sweet Dreams mattress is not inexpensive or lower grade. Hilton requires all of its brands to have a bed pad on each and everyone of the beds. The pad...
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I just wanted to share my recent stay at this hotel, I was there for a week and half and everyone there was wonderful especially the waitress at the restautrant that I visited each morning, her name was Yongae, she made me feel so special and knew exactly what I wanted each morning, she remembered everything about me and all...
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Dear MEESHIL from Lousiana: Thank you very much for taking the time to compose this review. I just gave a copy of your review to Yong Ae. It really has made her day. She is not just wonderful, she is "One of a Kind". She not only makes everyone feel special, but she can handle an amazing number of guests...
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Areas around bed and behind tv area not properly cleaned
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Thank you for taking the time to compose your review of the DoubleTree by Hilton St. Louis Westport. My staff and I really do appreciate the feedback. Tripadvisor is a great tool that we have really embraced for well over a year. I am sorry that you experienced such poor housekeeping. I will definitely share this with Shawn Jeffries, our...
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The beds were so comfortable and the staff was really friendly. There was a breakfast buffet included and of course doubletree's famous chocolate chip cookies...love!
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Dear Yvonne:
Thank you for staying at our DoubleTree by Hilton and for taking the time to write your review. I have slept in our "Sweet Dreams" beds twice, and it really does make for a comfortable night's sleep. My staff and discuss the Tripadvisor reviews weekly and they will appreciate that you found us friendly. We just met earlier...
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I stayed at this hotel with my three daughters recently, and had a very enjoyable stay. The hotel offers all the standards -- nice, comfortable lobby, great bed, nicely decorated and updated room, good location near the airport, and pleasant staff. The reason for the high marks, however, is because of the extras. Here's an example:
* For fitness buffs,...
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Dear Midwest World Traveler from the Chicago suburbs:
Thank you for staying at our DoubleTree by Hilton. We do receive good comments on are "Sweet Dreams" beds. They are very comfortable. I am glad that you were happy with the rest of the room including the desk and the full length mirror. Thank you also for highlighting the DoubleTree Cookie,...
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Wow, what a fantastic hotel for 3*. Very nice lobby, restaurant and pool. The rooms were very nice with comfortable beds, flat tv, refrigerator and nice toiletries. Service was very friendly and we loved the hot cookies at check in! The area is very safe (business park district). It is near lots of restaurants and close to the highway.
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Dear LCFTAK from Cincinnati: Thank you for giving our DoubleTree by Hilton such a great review. I think you hit on just about all our selling points. Thank you for helping to promote our hotel. I especially liked that you communicated our proximiity to restaurants/bars. It is often overlooked that our DoubleTree is only 7/10 of a mile from Westport...
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Booked the Sleep, Park and Fly package. Shuttle service was excellent and the hotel was clean and the staff were very friendly. Will stay here again when flying out of St Louis.
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Dear Denise R, from the Land of Lincoln. Our DoubleTree by Hilton sells numerous Park n Fly Packages every month. I love the business, and since our shuttle vans travel to and from the airport every 15 minutes from 5am to 11:30pm, it easy to accomodate almost everyone. Our DoubleTree vans leave the hotel on the 15 and 45 every...
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I booked a hotel room online, and I got a message saying my reservation may not have gone through, and I would need to call to confirm my reservation. When I called, the customer service rep said it didn't go through, so she took my credit card info and I made the reservation over the phone. When I arrived to...
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Dear Reviewer: Thank you for your review. I am very sorry and upset to hear about your reservation. I think it is clear that the best thing for us to do is speak on the telephone and get more information about your reservation. From your review, I am guessing that you made a pre-paid reservation/advance purchase through either the Hilton...
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For context, I stay in a few dozen hotels a year that are similar in quality to DoubleTree.
This is a nice Doubletree. They've updated the lobby and the rooms. Everything worked and was comfortable.
Some specific comments on the gym, in case you are interested. 2 ellipticals, 3 treadmills, 1 bike, a set of free weights. No weight machines....
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Thank you for staying with us at our DoubleTree by Hilton. I am happy you enjoyed the hotel and liked the decor of the rooms and the lobby. Our company converted our hotel from a Holiday Inn to a DoubleTree about five years ago. I am sorry about the problem with the televisions on the cardio machines in the fitness...
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