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All 16 Maryland Heights hotels

DoubleTree by Hilton Hotel St. Louis - Westport

3.5 of 5 Hotel   |   1973 Craigshire Road, Maryland Heights, Saint Louis, MO 63146 (Formerly Holiday Inn St. Louis - Westport)
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74%
Ranked #2 of 16 hotels in Maryland Heights
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Scott S
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450 people have reviewed this hotel

Traveler rating
    198
    135
    46
    45
    26
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128
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Top Contributor
119 reviews 119 reviews
35 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a pretty big hotel that obviously has been around for 20-30 years. The hotel obviously did an extensive renovation in the last few years - but the maintenance of it since has really been neglected. Our room has seriously rusted hinges on the bath door, paint chipped in a number of areas, the AC unit controls were broken,... More

Was this review helpful? Yes
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Scott S: Thank you for staying with us and thank you for composing your review last week. You are absolutely correct. Your room on the fifth floor was everything that you said and more. Please accept my apologies. The only thing I disagree with you on, is that you scored us a "3". After inspecting that room, we did... More

St. Louis, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great menu at the restaurant. I ate the Quesadilla and for lunch the 12oz. Angus burger. I also liked the chicken and wild rice soup. My business associate ordered it on my recommendation. The food and service were good. Thank You for your hospitality!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Buddy C: Thank you for staying with us. I will certainly pass on your comments to our Executive Chef and the rest of my staff. I hope that you continue to stay with us at our DoubleTree by Hilton. Have a great week, and I hope to see you soon. Sincerely, Dan Gough General Manager More

Jefferson City, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Room was excellent with all the amenities we requested. The in room dining was very good and items were waiting for us when we returned from our evening festivities. Very satisfied with cleanliness of the two room suite....

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Howard K: Thank you for booking your reservation with us. We are glad that you were satisfied with room service and the cleanliness of your guestroom. Please consider staying with us again in the future. Sincerely, Dan Gough General Manager More

Lumberton, United States
1 review
5 of 5 stars Reviewed 1 week ago

I had easy check in- greeted by friendly staff-delicious warm cookie- stayed on Hilton Honors floor- clean and comfortable room-close to my meeting. My friend and I wanted to go to a nice shopping center. Staff was helpful suggesting where to go and where to eat- things to do.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Mary Jo W: I hope that you are having a wonderful day, you have certainly made mine, by writing this review. Thank you for recognizing the staff for their recommendations. We are spending a considerable amount of time training, the new, and the experienced members of our staff on the area, local atractions, restaurants, ect... Please consider staying with... More

Carmel, IN, United States
1 review
5 of 5 stars Reviewed 1 week ago

Stayed two nights in August 2014. Exceptional service. Staff very helpful. Room was nice. Lobby bar staff was personable and quick. Food in the restaurant (Copperfields) was very good. I had a need for a notary and the general manager took the time to research it and gave me a list of notaries in the area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Brian R: Thank you for staying with us and thank you for recognizing our staff at this DoubleTree by Hilton. I am glad that your stay was enjoyable and it sounds like you were able to find that notary you were seeking. I hope you come back to see us soon. Have a great week. Sincerely, Dan Gough General... More

Grayslake, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

We stayed 6 looong days. We stayed at this location due to being at Nationals for softball. The Hotel room was dirty, stains on the carpet, water spots on pictures, clogged drain in tub, thick dust on toilet paper holder. I should have taken pictures and sent them to corporate. The microwave we requested wouldn't even pop popcorn. We arrived... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Katie M: Thank you for staying with us and for writing this review of our DoubleTree by Hilton. I am so sorry that you were not happy at all with your stay. I really did not think that we treated the softball teams at the hotel different from the other guests. Your breakfast was a little different. You were... More

1 review
4 of 5 stars Reviewed 2 weeks ago

We reserved two rooms for a large family and a two night stay. The front desk was very friendly. We did not like the way the pool was shut down in the evenings. We were herded out like cattle 10 minutes before the closing time. We were asked twice if we were aware of the closing time, even though our... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Kimberly H: Thank you for staying with us at our DoubleTree by Hilton. I appreciate you taking the time to provide us with this invaluable feedback. Your comments about being ushered out the pool ten minutes before closing time disturb me. I must apologize to you. I have a nine year old boy and a thirteen year old daughter.... More

Chicago, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

We were pentalized as paid for room with points so didn't qualify for benefits of Buffet unless we Paid. Internet didn't stay on, hard to get on and working, no TV, LIGHT or COFFEE POT as outlet was falling out of the wall. No mention of reimbursement for all these troubles.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Kenneth A: Thank you for staying with us and for posting this review. We appreciate the feedback. There is no penalty for being an Hhonors remember or for redeeming a night. Breakfast is not complimentary at our hotel or at DoubleTrees by Hilton. More than half of our guests have breakfast included in their rates The guests that you... More

1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel many times over the years. While during my recent stay I discovered all the staff were relatively new they provided me with the same great service I had always received in the past.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear larrywa2014: Thank you for returning to our hotel. In the last year, we did have a number of people leave us at the front desk. A couple were promoted within our company and moved to one of our other sixteen hotels in St. Louis. Several of our employees graduated with Bachelor's and Associate degrees and have pursued careers in... More

saint louis, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel had the best customer service I have ever experienced. The employees were courteous, friendly and very inviting. The front desk staff went above and beyond my expectations. The Housekeeping staff were also very generous.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Rachel I: Thank you for staying with us and thank you for taking the time to compose and post this review on TripAdvisor. We really appreciate the comments. Come back to see us soon. Sincerely, Dan Gough General Manager More

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Additional Information about DoubleTree by Hilton Hotel St. Louis - Westport

Address: 1973 Craigshire Road, Maryland Heights, Saint Louis, MO 63146 (Formerly Holiday Inn St. Louis - Westport)
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel St. Louis - Westport 3.5*
Reservation Options:
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Also Known As:
Doubletree St. Louis At Westport Hotel Maryland Heights
Doubletree Saint Louis
DoubleTree By Hilton Hotel St. Louis - Westport Saint Louis/Maryland Heights, MO

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Romantic Hotel in Maryland Heights #2 Business Hotel in Maryland Heights #4 Family Hotel in Maryland Heights
Hotel Class
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel St. Louis - Westport is located in the West County of St. Louis, Missouri. Westport Plaza is near the hotel, including a popular business district along with a number of shopping, dining and entertainment options. Lambert International Airport is located only six miles away, and the hotel provides a complimentary shuttle service. ... more   less 
Number of rooms
327

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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