DoubleTree by Hilton Hotel St. Louis - Westport (Saint Louis/Maryland Heights, MO) - Hotel Reviews

Michelle B

Chicago, Illinois

1 review

Reviewed May 17, 2013 NEW

We stay at Doubletree for work and the staff there is amazing. The manager and one of the waitresses, Yougae, are always very friendly during breakfast. Yougae remembers our names (even though I have only been there a handful of times), who we are with, and what we drink in the morning. I enjoy seeing them in the morning. The... More

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Dear Michelle B: Thank you for your business and thank you for this new Tripadvisor review. Thank you for recognizing Yong Ae. She is spectacular and really is the face of our DoubleTree by Hilton. Thank you also for mentioning the shuttle service. We all hope we see you back at the hotel very soon. Sincerely, Dan Gough General Manager More

Arkybob75

Bentonville, Arkansas

Top Contributor

55 reviews

17 hotel reviews

Reviews in 21 cities

16 helpful votes

“DoubleTree let me down”

Reviewed May 13, 2013

So when you check in and they are out of their famous chocolate chip cookies you are already bummed. Then you get to your room and find it is freezing. After about 20 minutes the heat finally kicks in but guess what...it doesn't stop. Finally about 1:00 am I can't take it any more and I go down to the... More

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Dear ArkyBob75: Thank you for composing this review. It is a very well written review, and probably extremely accurate. I feel very bad and I am sorry that we let you down. It is very disheartening to read these words, but I am glad you took the time to write about your experience. I assure you, we will use this... More

Jane R

Kansas City, Missouri

1 review

“Best staff support ever!”

Reviewed May 13, 2013

Our organization recently held an large event at the Double Tree by Hilton Hotel St. Louis - Westport and found it to havethe friendliest and most helpful staff we have ever encountered. Whether it was questions about our lodging, assistance with audio visual, inquiries about catering, or extra event support requests not initially on our contract, hotel staff members without... More

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Dear Jane R.: Thank you for choosing our DoubleTree by Hilton for your last conference. I love your comments. They are very much appreciated and I will make sure that they are shared with our staff. Dan Goszewski, our Food & Beverage Manager, and Dawn Booth, our Convention Services Manager, along with our banquet/meeting staff diligently work to satisfy our... More

Michele T

st. louis, United States

1 review

“DoubleTree at Westport Plaza”

Reviewed May 8, 2013

The hotel is beautiful and the rooms were nice and spacious. The staff was excellent. Liked that it is away from the Westport Plaza shopping area, but the shuttle will take you to it. Quiet and relaxing, but with access to shopping and restaurants.

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Dear Michele T: I am so glad you stayed with us and took the time to write this kind review. I appreciate the comments about the beautiful, spacious rooms, and our staff. Please come back soon!. Sincerely, Dan Gough General Manager More

A TripAdvisor Member

“nice hotel”

Reviewed April 26, 2013

The Doubletree Hilton Westport was very clean and the staff was very nice and very helpful. Beds were very comfortable and I am picky about beds. The room tended to go from too cold to too hot. The restaurant had a remarkably nice and polite staff but the food was pretty average.

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Dear TripAdvisor member: Thank you for your business. I am pleased that you took the time to compose this review of our DoubleTree by Hilton. I apologize for the tardy response. I thought I had responded before I left for the Hilton, Full Service Convention in Dallas this past week. As I always do, I will share all your comments... More

Jcy1989

1 review

“Excellant accomdiations!”

Reviewed April 26, 2013 via mobile

Jacklyn is the best rep you guys have she deserves a promotion stat! She was the most helpful person ive ever seen at any hotel ive ever seen in my life. My phone died and i had no charger she went out of her way to charhe it for me. Among so many other things!

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Dear Jcy1989: This is a great review. Jacqueline and I both thank you. Her supervisor will definitely take this review of yours in to consideration when he does his review of Jacqueline on her anniversary. I am sure you have guessed that this is not the first comment or review that Jacqueline has received like this. It was extremely kind... More

Jeffrey F

Earlville, United States

1 review

“May not be a second time..”

Reviewed April 25, 2013

I would really have to weigh my options to decide if I were to stay there again. Staff is great and that helps with having issues. If you pay more than $99 for a room there you are being over charged. Hotel is dated, and routine cleaning could be better. Each floor has a mirror and stand with a plant... More

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Dear JeffreyF from Earlville: Thank you for staying with us and thank you for the review. My staff and I appreciate the feedback. I have reviewed your comments on cleaning with our Housekeeping Manager, and I am making sure that my management staff reads your entire review. We take all feedback and comments from our guests very seriously and I... More

Judy W

Sheridan, United States

1 review

“Breakfast was trimmed due to high occupancy”

Reviewed April 24, 2013

There was two events at the hotel and thus the breakfast buffet was trimmed of the items we like to eat, namely the omelets, berries and yogurt, and oatmeal. Some of the machines in the exercise room didn't work right.

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Dear Judy W: Thank you for taking the time to write this informative review. I am sorry that the omelette station was taken down. It was really not the occupancy but the large groups that were coming in at one time. We do still prepare omelettes for individuals back in the kitchen. I have informed our staff to make sure... More

EldoradoPayn

1 review

“Best service ever!!”

Reviewed April 24, 2013 via mobile

Thanks for a great stay. I travel 95% of the year and this is the best, most caring most attentive service ever. Youngae in dinning, Ginger at the bar and Brittany at front desk, they have given me the best service. Thanks for the great service and the beautiful smiles!

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Dear EldoradoPayn: I can't thank you enough. Sometimes the shortest reviews are the most gratifying. You are very kind, and my staff and I are most appreciative. I do have one question, is that you diving in the water, in your picture? Come back soon, please. Sincerely, Dan Gough General Manager More

MisstheDogs

Virginia

Top Contributor

76 reviews

70 hotel reviews

Reviews in 56 cities

205 helpful votes

“Hit or miss”

Reviewed April 21, 2013

Have now stayed here twice and . . . it's okay but nothing more. First, on the plus side, the rooms have been remodeled. They are decent-sized and the bathrooms are modern. Beds are comfortable although pillows are tiny and . . . not great. Internet is fast ($9.95 per day). Hotel is quiet and elevators are prompt. Wednesday night... More

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Dear Missthedogs: I am glad that you liked the room and found the beds comfortable. I am sorry you did not like our down feather pillows. We can substitute these pillows for foam pillows, but down is our standard. I appreciate the feedback regarding room service. We don't typically have complaints on room service, but the feedback is helpful. I... More

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DoubleTree by Hilton Hotel St. Louis - Westport, Saint Louis/Maryland Heights, MO

DoubleTree by Hilton Hotel St. Louis - Westport

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