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All 16 Maryland Heights hotels

DoubleTree by Hilton Hotel St. Louis - Westport

3.5 of 5 Hotel   |   1973 Craigshire Road, Maryland Heights, Saint Louis, MO 63146 (Formerly Holiday Inn St. Louis - Westport)
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74%
Ranked #2 of 16 hotels in Maryland Heights
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
AJASH08812 Green Brook, New Jersey
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437 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Green Brook, New Jersey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The room was always cleaned well. They even gave us a warm cookie upon check in. The food was just ok. The rooms were very quiet. Didn't get to use the pool. The shuttle service was good and the driver was friendly. The shuttle service was every 30 minutes and someone ensured the shuttle came!

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Tallahassee, Florida
Top Contributor
63 reviews 63 reviews
42 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed at this hotel while visiting family. The room was large and clean. The staff was friendly and helpful. We had just stayed at some disappointing hotels and we were very happy to stay here for 4 days. Breakfast was not included in the normal rate but I upgraded to include it and I wasn't disappointed.... More

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Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Rashot: Thank you for staying with us and thank you for recognizing our breakfast at this DoubleTree By Hilton. I hope that you do choose to stay with us again. Sincerely, Dan Gough General Manager More

Festus, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Hotel was ready for me to check in as I arrived. Room was ready. Good TV program selection. Beds were restful and welcoming. Have made my reservations for my next trip back. Hotel was very helpful with assistance with business meetings.

Review collected in partnership with DoubleTree by Hilton

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Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear David C: Thank you for staying with us and for taking the time to post this review of our DoubleTree by Hilton. I am glad that you had an enjoyable time, and thank you for planning on returning to our hotel. Your loyalty is appreciated. Sincerely, Dan Gough General Manager More

Bloomington, Illinois, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Great hospitality & clean room. Would definitely stay here again. The staff was very courteous and accommodating to our baseball team. The pool area was nice & relaxing and the breakfast was bountiful.

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Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Pam Z: Thank you for choosing our hotel and thank you for writing this review. I am very glad that you had enjoyable stay at our DoubleTree. I hope you come back to see us next year, or even sooner. Sincerely, Dan Gough General Manager More

Huntley
2 reviews
4 of 5 stars Reviewed 1 week ago

The service overall was good. However, we stayed for 4 days and the cleaning person never came into our room to change our towels or straighten up our room. I had to finally ask her to go in there and clean it the day before we left. This should be an automatic thing.

Review collected in partnership with DoubleTree by Hilton

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Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Dawn R: Thank you for staying with us and for taking the time to post this review. I am so sorry. I can't beleive I had not heard about this sooner. You are correct. This should be an automatic thing. I will review the housekeeping paperwork during the days you were here, and try to match up any rooms... More

Charlotte, North Carolina
Top Contributor
68 reviews 68 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

The Double Tree is probably the best place I've stayed in STL on any of my visits to the area. The staff is always great. It's a great hotel for business travelers in my opinion. There's no question that the biggest perk is the cookie I get when I check in. Best way possible to end a day of traveling.

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Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Bowmanator22: Thank you for staying with us at our DoubleTree by Hilton. We really liked that you called us the "Best Place". That was great! Please keep staying with us! Sincerely, Dan Gough General Manager More

St. Louis, United States
1 review
4 of 5 stars Reviewed 1 week ago

Nice hotel and warm welcome (cookies were excellent). Room was good but the incredibly soft pillows were not. No support and therefore, sleep was not good. Would be nice if there were firm pillow options.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear James D M: Thank you for staying with us and thank you for this review. I am glad that you enjoyed yourself at our hotel and liked the room. All of of our rooms have down pillows. If you would like synthetic, foam pillows, we would be happy to exchange them upon request. I hope you come back to... More

Murfreesboro, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When I made the reservation for this hotel, one of the hotel amenities listed on the site was Complimentary Continental Breakfast. This was one of the primary reasons that I choose this hotel because we were traveling on a budget. I was informed the next morning that the breakfast wasn't complimentary, but that it started out at $9.99. While the... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Ashlley H: Thank you for staying with us and thank you for posting this review on TripAdvisor. I am sorry that you thought that we had a complimentary breakfast. Many, more than half of our guests do enjoy a complimentary breakfast by choosing a package that includes breakfast. I did reply to your email address from your other survey.... More

Collinsville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel. The food from the bar was amazing. I really enjoyed the cookies from the staff! I honestly need the recipe. Great amenities. Staff was very professional. I would definitely return as a guest.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Justin H: Thank you for staying with us and for posting this review. I am glad that you enjoyed our food in Lobby Bar. We serve the same menu in the restaurant and the lobby bar. I would like to give you the recipe to the World Famous, DoubleTree Chocolate Chip Cookies, but we guard that recipe carefully. Come... More

Plainfield, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel is in need of a refresh (inside and outside of the hotel. Furniture in lobby was old looking. Sanitation - I think there was an ant farm in my room. While working at my desk, numerous ants made their way across the desk, phone, papers, etc. (I let the maid aware of this situation, and the spider that... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review

Dear Gordon: Thank you for staying with us. I am so sorry you had such a horrible stay. We will look for your reservation and see if we can find a match and inspect your room. I appreciate the feedback and I hope you do consider staying with us again. Sincerely, Dan Gough General Manager More

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Additional Information about DoubleTree by Hilton Hotel St. Louis - Westport

Address: 1973 Craigshire Road, Maryland Heights, Saint Louis, MO 63146 (Formerly Holiday Inn St. Louis - Westport)
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel St. Louis - Westport 3.5*
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Also Known As:
Doubletree St. Louis At Westport Hotel Maryland Heights
Doubletree Saint Louis
DoubleTree By Hilton Hotel St. Louis - Westport Saint Louis/Maryland Heights, MO

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Business Hotel in Maryland Heights #3 Romantic Hotel in Maryland Heights #3 Family Hotel in Maryland Heights
Hotel Class
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel St. Louis - Westport is located in the West County of St. Louis, Missouri. Westport Plaza is near the hotel, including a popular business district along with a number of shopping, dining and entertainment options. Lambert International Airport is located only six miles away, and the hotel provides a complimentary shuttle service. ... more   less 
Number of rooms
327

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