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All 16 Maryland Heights hotels

Residence Inn St. Louis Westport Plaza

3.0 of 5 Hotel   |   1881 Craigshire Road, Maryland Heights, Saint Louis, MO 63146
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Ranked #13 of 16 Hotels in Maryland Heights
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed May 16, 2014
scl44 Santiago, Chile
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101 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Residence Inn St. Louis Westport Plaza
See the most recent reviews
Wolverhampton, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 18, 2014

Travelling from the UK and arriving late, we made sure to book months in advance and asked for a ground floor room. What a waste of time. When we arrived we were told there were no ground floor rooms. I complained, but we had little choice. My wife and i cannot manage stairs very well so could not take our... More 

Was this review helpful? Yes 1
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Dear Arthur, Thanks for providing some candid feedback about your experience at our hotel. I hear loud and clear that we were not attentive to your needs. Starting with the issue regarding your request for a ground floor room, there was a note on your profile mentioning a preference for an upper floor and so we actually placed you on... More 

chicago
Top Contributor
59 reviews 59 reviews
40 hotel reviews
56 helpful votes 56 helpful votes
1 of 5 stars Reviewed May 21, 2014

Stayed for two nights for daughters graduation weekend. First impression very good. Got there around 230pm and neither of our two rooms were ready but front desk person handled the situation very well and managed to get rooms "cleaned" quickly. Cleaned is kind of an exaggeration though. One room was clearly not thoroughly cleaned. I had seen a smattering of... More 

Was this review helpful? Yes 2
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Mark T, Thank you for taking time out and sending your review on our hotel. I am deeply troubled to learn of your issues with our hotel. I have shared your comments regarding the cleanliness of the property with our housekeeping team and together we are taking your issues very strongly as we look to move forward. In addition I... More 

Santiago, Chile
Top Contributor
109 reviews 109 reviews
105 hotel reviews
150 helpful votes 150 helpful votes
3 of 5 stars Reviewed May 16, 2014

It was 9pm and my desired hotel was booked solid. So were several other pet-friendly properties. It was a weekday evening, and my nerves were accelerating. It had already been an exhausting day, and the thought of continuing my eastbound journey was unsettling. I was approaching St. Louis and needed an overnight stop near I-70 that would accommodate my dog.... More 

Was this review helpful? Yes
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

scl44, Thank you very much for taking time write a very detailed review of your stay. Every positive comment and area of opportunity only lets us get better. I am very proud my staff delivered the exceptional Marriott Service our customers have come to expect. I will adress the maintenance and housekeeping issues with both departments and ensure other guests... More 

Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 1, 2014

My husband, adult son, and I stayed here for 4 nights in a Penthouse Suite, which is basically a 2-story, 2 bedroom, 2 bath townhouse. The room was clean and comfortable, with everything you would need to stay awhile. The room was exactly as expected, but the service set this hotel apart. When we first got to our room, my... More 

Was this review helpful? Yes
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

TeamBE, Thank you for your review of the Residence Inn St. Louis Westport hotel. We pride ourselves in exceptional service and it seems we hit that. Thank you again Chuck Schoene General Manager More 

Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 1, 2014

My husband, adult son, and I stayed here for 4 nights in a Penthouse Suite, which is basically a 2-story, 2 bedroom, 2 bath townhouse. The room was clean and comfortable, with everything you would need to stay awhile. The room was exactly as expected, but the service set this hotel apart. When we first got to our room, my... More 

Was this review helpful? Yes
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

TeamBE, Thank you for your review of the Residence Inn St. Louis Westport hotel. We pride ourselves in exceptional service and it seems we hit that. Thank you again Chuck Schoene General Manager More 

Cape Coral, Florida
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed February 27, 2014 via mobile

I've stayed at this Residence Inn for hundreds of days between 05 and 09 but haven't been here for about 4 years. It used to be a great place for an extended stay but it has not been upgraded in too many years. The furniture is old and battered, the mattress was well past the point of needing replacement, and... More 

Was this review helpful? Yes 2
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Mark F Thank you for taking time out and sending your review on our hotel. I am deeply troubled to learn of your issues with our hotel. I have shared your comments regarding the condition of the property with our maintenance team as well as corporate office and together we are taking your issues very strongly as we look to... More 

Chicagoland
Top Contributor
71 reviews 71 reviews
34 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed February 18, 2014

I really enjoyed my stay here. A friend from Seattle flew into Lambert STL airport and I drove 3 hours to meet her there. We stayed at this Residence Inn for three nights. Residence Inns are my favorite of the Marriott brands because they are basically small apartments, intended for longer stays. They are great for families because they have... More 

Was this review helpful? Yes
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

NMichele12, Thank you so much for your kind words, regarding your most recent stay with us at the Residence Inn St. Louis/Westport. We appreciate you taking the time to let TripAdvisor and other people know of your great experience. I am passing on your review of our property and "Shout Out" to Colisha. She truly is a role model for... More 

Indianapolis, Indiana
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 15, 2014

This is an older Residence Inn nestled among the offices at Westport Plaza in St. Louis. I found it very well maintained with outstanding service. The night I arrived, many guests were enjoying the complimentary evening meal in the lobby. My room was very clean and comfortable - excellent bed and shower, many channels to choose from on the large... More 

Was this review helpful? Yes
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Dear LoveCarmel42 , Thank you for taking the time to let us know about your most recent stay. We are delighted that your stay with the Residence Inn St. Louis Westport Plaza was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts... More 

Jefferson City, Missouri
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 9, 2014

This Residence Inn is the worst I've ever stayed. They are cheaper than the other Marriotts, but they sure make you feel, "you get what you pay for". I stayed at the hotel a numerious times and the room were always dirty with dust and hair. The heat didn't work properly a few times, that they had to bring me... More 

Was this review helpful? Yes 1
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Dear Mrs. Silerio, Thank you for taking time out and sending your review on our hotel. I am deeply troubled to learn of your history of issues with our hotel and your decision to stay somewhere else. I have shared your comments regarding cleanliness with our executive housekeeper and together we are doubling our efforts to make sure nothing slips... More 

Contributor
16 reviews 16 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 21, 2013 via mobile

The staff was very friendly and extremely helpful during our small family reunion. Katie from the front desk went out of her way and helped us salvage a dinner disaster and saved the day. Housekeeping did a great job keeping us supplied while we were moving around. The rooms had plenty of space and were very well maintained. We'd definitely... More 

Was this review helpful? Yes
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Mike A, Thank you for taking the time to send in your review of the The Residence Inn by Marriott St. Louis / Westport. It is great to hear how Katie worked with you to create such a memorable moment. Also, housekeeping keeping your room clean and supplied. We look forward to your next visit, Chuck Schoene General Manager More 

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Additional Information about Residence Inn St. Louis Westport Plaza

Address: 1881 Craigshire Road, Maryland Heights, Saint Louis, MO 63146
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn St. Louis Westport Plaza 3*
Number of rooms: 127
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Also Known As:
Residence Inn St. Louis Westport Plaza Hotel Creve Coeur
Residence Inn Saint Louis
Saint Louis Residence Inn
Residence Inn St. Louis Westport Plaza Saint Louis/Maryland Heights, MO

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