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All 16 Maryland Heights hotels

Residence Inn St. Louis Westport Plaza

3.0 of 5 Hotel   |   1881 Craigshire Road, Maryland Heights, Saint Louis, MO 63146
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Ranked #11 of 16 Hotels in Maryland Heights
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed May 16, 2014
scl44 Santiago, Chile
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96 reviews from our community

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    10
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cincinnati, Ohio
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

When making reservation weeks in advance they did not advise me that upon check in I would need a credit card to secure $150 for damages, I have stayed at many hotels and have never had to do that, even at other Marriott properties, luckily one of my friends had a card with that on it because then what we... More

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Colorado
Top Contributor
72 reviews 72 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed here for a few weeks on business and finally moved to another hotel. It was a very nice layout with ample parking and friendly staff but that's about it. The WIFI when it is even working is painfully slow (or as I said, non-working). I realized one morning when I left for work that my door lock wouldn't catch,... More

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chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Dear Nsacky, I appreciate you taking the time to let us know about your stay. We are taking your concerns very seriously as I have met with my Maintenance team regarding your concerns. We always strive for our guests to have the best stay and it is apparent we failed you on this. Please accept my sincere apology and know... More

Dawsonville, Georgia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First let me say that I've been platinum with Marriott for many years. I see the good and the bad with Marriott. Most of the time it is all good. Not this time. I would not stay here again. The stairs to my room were loose. The walkways were not kept clear of debris and overgrown plants. The lighting in... More

Was this review helpful? Yes 1
chuck s, Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Braveheart_777, First let me say thank you for being such a loyal Marriott Guest. I appreciate you taking the time to let us know your concerns during your recent stay with us. I can only imagine your frustration and apologize for the inconveniences you had during your stay. We take every comment, negative and positive, very seriously as we are... More

Kenosha, Wisconsin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 5, 2014

I initially reserved a two bedroom suite at the Earth City location but a pipe burst and I had to scramble to accomodate my family of 5. This is the most disgusting hotel I have ever had the misfortune of staying in. I couldn't even utilize the kitchen because the place was so disgusting. The carpeting looked as if someone... More

Was this review helpful? Yes 1
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Dana S, We appreciate your feed back regarding your most recent stay. I understand the frustration of having to be relocated due to circumstances beyond your control. Then to receive a product that was not up to yours, ours or Marriott Standard. I have met with my corporate office and Department Heads regarding each and every issue. We are taking... More

Maryland Heights, Missouri
1 review
2 of 5 stars Reviewed July 22, 2014

Reserved a penthouse suite for 2 nights to use with a friend for a scrapbook get away weekend; we both only live about 5 minutes away. The layout of the space is perfect for what we were looking for, but I lost the first two hours of work time cleaning our supposedly already clean room. It was disgusting. The long... More

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chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Zana27, Thank you for letting us know about your stay and providing some very constructive feedback. I want you to know we truly care about your opinion as we do with all our guests. I have met with each department head regarding each and every one of your issues. There is never an excuse for failng a customer. I assure... More

Wolverhampton, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 18, 2014

Travelling from the UK and arriving late, we made sure to book months in advance and asked for a ground floor room. What a waste of time. When we arrived we were told there were no ground floor rooms. I complained, but we had little choice. My wife and i cannot manage stairs very well so could not take our... More

Was this review helpful? Yes 1
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Dear Arthur, Thanks for providing some candid feedback about your experience at our hotel. I hear loud and clear that we were not attentive to your needs. Starting with the issue regarding your request for a ground floor room, there was a note on your profile mentioning a preference for an upper floor and so we actually placed you on... More

chicago
Top Contributor
54 reviews 54 reviews
38 hotel reviews
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed May 21, 2014

Stayed for two nights for daughters graduation weekend. First impression very good. Got there around 230pm and neither of our two rooms were ready but front desk person handled the situation very well and managed to get rooms "cleaned" quickly. Cleaned is kind of an exaggeration though. One room was clearly not thoroughly cleaned. I had seen a smattering of... More

Was this review helpful? Yes 2
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Mark T, Thank you for taking time out and sending your review on our hotel. I am deeply troubled to learn of your issues with our hotel. I have shared your comments regarding the cleanliness of the property with our housekeeping team and together we are taking your issues very strongly as we look to move forward. In addition I... More

Santiago, Chile
Top Contributor
105 reviews 105 reviews
101 hotel reviews
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed May 16, 2014

It was 9pm and my desired hotel was booked solid. So were several other pet-friendly properties. It was a weekday evening, and my nerves were accelerating. It had already been an exhausting day, and the thought of continuing my eastbound journey was unsettling. I was approaching St. Louis and needed an overnight stop near I-70 that would accommodate my dog.... More

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chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

scl44, Thank you very much for taking time write a very detailed review of your stay. Every positive comment and area of opportunity only lets us get better. I am very proud my staff delivered the exceptional Marriott Service our customers have come to expect. I will adress the maintenance and housekeeping issues with both departments and ensure other guests... More

Chicago, Illinois
Contributor
20 reviews 20 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 1, 2014

My husband, adult son, and I stayed here for 4 nights in a Penthouse Suite, which is basically a 2-story, 2 bedroom, 2 bath townhouse. The room was clean and comfortable, with everything you would need to stay awhile. The room was exactly as expected, but the service set this hotel apart. When we first got to our room, my... More

Was this review helpful? Yes
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

TeamBE, Thank you for your review of the Residence Inn St. Louis Westport hotel. We pride ourselves in exceptional service and it seems we hit that. Thank you again Chuck Schoene General Manager More

Chicago, Illinois
Contributor
20 reviews 20 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 1, 2014

My husband, adult son, and I stayed here for 4 nights in a Penthouse Suite, which is basically a 2-story, 2 bedroom, 2 bath townhouse. The room was clean and comfortable, with everything you would need to stay awhile. The room was exactly as expected, but the service set this hotel apart. When we first got to our room, my... More

Was this review helpful? Yes
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

TeamBE, Thank you for your review of the Residence Inn St. Louis Westport hotel. We pride ourselves in exceptional service and it seems we hit that. Thank you again Chuck Schoene General Manager More

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Additional Information about Residence Inn St. Louis Westport Plaza

Address: 1881 Craigshire Road, Maryland Heights, Saint Louis, MO 63146
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn St. Louis Westport Plaza 3*
Number of rooms: 127
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Also Known As:
Residence Inn St. Louis Westport Plaza Hotel Creve Coeur
Residence Inn Saint Louis
Saint Louis Residence Inn
Residence Inn St. Louis Westport Plaza Saint Louis/Maryland Heights, MO

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