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All 16 Maryland Heights hotels

Residence Inn St. Louis Westport Plaza

3.0 of 5 Hotel   |   1881 Craigshire Road, Maryland Heights, Saint Louis, MO 63146
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Ranked #13 of 16 Hotels in Maryland Heights
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed October 14, 2014
yellowstone1 Warrenton, Virginia
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101 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Seattle, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Pros: Ok location, away from high traffic areas, but a solid 30 minute drive to downtown. Spacious rooms and townhouses. Housekeeping staff were incredibly friendly at all times. Cons: Old furniture with peeling vinyl. Pretty unacceptable. Stains on almost all the furniture. I asked for a couch cover, to cover the white stains all over the couch, they offered me... More 

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Bartlesville, Oklahoma
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 15, 2014

We were in town for a family reunion weekend. Our room was In SHABBY condition and not shabby chic. I can only speak for our loft style 2 bedroom in the 7th building. Easy chair was peeling and ripped vinyl/leather, you did not want to touch it or look at it. Just gross. The fitted sheets were way TOO small... More 

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chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

MarciLHansen, I truly appreciate you letting us know about your most recent stay with us at the Residence Inn Westport. I understand your frustration and disappointment in your room. We work hard every day to ensure the utmost satisfaction of our guests, and it is obvious we failed. I have spoken with the Managers in maintenance and housekeeping to address... More 

Warrenton, Virginia
Top Contributor
92 reviews 92 reviews
45 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 14, 2014

This review is going to cover our first night from Warrenton, Virginia and two nights on our return from the west coast. We traveled from Virginia and were going to a wedding out in Sonoma County, California. You will see many other reviews of hotels and places to eat after this. We did stay at this Residence Inn on our... More 

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chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

yellowstone1, I wanted to thank you for taking the time and letting us know about your recent stay. It is always a pleasure to read a review from a long time guest. Repeat business is the life blood of any company and I am glad we have been meeting your needs for the last 12 years. As our hotel continues... More 

Champaign, IL
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 12, 2014

I've stayed at a few Residence Inn's and so far, this is the only one I would NOT come back to. The room was fine for the most part. However, all of the room pictures show a fireplace. While my room did have one, it was not functional and I suspect all of the rooms are that way. It's not... More 

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chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

SG319, Thank you for the opportunity to read about stay at our hotel. I read every review and look to see where we succeeded or failed in providing the best experience we can. I understand the disappointment in not being able to use the fireplace. This has been a recent change in policy from Marriott and we are discussing the... More 

Jefferson City, Missouri
Top Contributor
89 reviews 89 reviews
25 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed October 1, 2014

I stayed at the Residence Inn for just one night prior to flying out of STL. I've stayed at a lot of Residence Inns (mostly for longer stays) and think that this one is pretty par for the course. Comfy beds, clean rooms, well stocked kitchens, friendly staff,and solid evening food options. The hotel could probably use a thorough refreshment... More 

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chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

EG_AlwaysOnTheGo, Thank you for your review on TripAdvisor. I am pleased to hear you enjoyed your stay and will be passing on your comments to the staff. We look forward to your next visit, Chuck Schoene General Manager More 

Cincinnati, Ohio
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 29, 2014

When making reservation weeks in advance they did not advise me that upon check in I would need a credit card to secure $150 for damages, I have stayed at many hotels and have never had to do that, even at other Marriott properties, luckily one of my friends had a card with that on it because then what we... More 

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chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Dear Janet B, Thank you for providing us with a very detailed review of your most recent experience. I always take every guest comment to heart and can truly see how we failed you on your most recent visit. I have researched your situation with all the Department Managers to get the fullest amount detail and wanted to apologize for... More 

Colorado
Top Contributor
89 reviews 89 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed September 27, 2014

Stayed here for a few weeks on business and finally moved to another hotel. It was a very nice layout with ample parking and friendly staff but that's about it. The WIFI when it is even working is painfully slow (or as I said, non-working). I realized one morning when I left for work that my door lock wouldn't catch,... More 

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chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Dear Nsacky, I appreciate you taking the time to let us know about your stay. We are taking your concerns very seriously as I have met with my Maintenance team regarding your concerns. We always strive for our guests to have the best stay and it is apparent we failed you on this. Please accept my sincere apology and know... More 

Dawsonville, Georgia
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 15, 2014

First let me say that I've been platinum with Marriott for many years. I see the good and the bad with Marriott. Most of the time it is all good. Not this time. I would not stay here again. The stairs to my room were loose. The walkways were not kept clear of debris and overgrown plants. The lighting in... More 

Was this review helpful? Yes 2
chuck s, Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Braveheart_777, First let me say thank you for being such a loyal Marriott Guest. I appreciate you taking the time to let us know your concerns during your recent stay with us. I can only imagine your frustration and apologize for the inconveniences you had during your stay. We take every comment, negative and positive, very seriously as we are... More 

Kenosha, Wisconsin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 5, 2014

I initially reserved a two bedroom suite at the Earth City location but a pipe burst and I had to scramble to accomodate my family of 5. This is the most disgusting hotel I have ever had the misfortune of staying in. I couldn't even utilize the kitchen because the place was so disgusting. The carpeting looked as if someone... More 

Was this review helpful? Yes 1
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Dana S, We appreciate your feed back regarding your most recent stay. I understand the frustration of having to be relocated due to circumstances beyond your control. Then to receive a product that was not up to yours, ours or Marriott Standard. I have met with my corporate office and Department Heads regarding each and every issue. We are taking... More 

Maryland Heights, Missouri
1 review
2 of 5 stars Reviewed July 22, 2014

Reserved a penthouse suite for 2 nights to use with a friend for a scrapbook get away weekend; we both only live about 5 minutes away. The layout of the space is perfect for what we were looking for, but I lost the first two hours of work time cleaning our supposedly already clean room. It was disgusting. The long... More 

Was this review helpful? Yes
chuck s, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review

Zana27, Thank you for letting us know about your stay and providing some very constructive feedback. I want you to know we truly care about your opinion as we do with all our guests. I have met with each department head regarding each and every one of your issues. There is never an excuse for failng a customer. I assure... More 

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Additional Information about Residence Inn St. Louis Westport Plaza

Address: 1881 Craigshire Road, Maryland Heights, Saint Louis, MO 63146
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn St. Louis Westport Plaza 3*
Number of rooms: 127
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Also Known As:
Residence Inn St. Louis Westport Plaza Hotel Creve Coeur
Residence Inn Saint Louis
Saint Louis Residence Inn
Residence Inn St. Louis Westport Plaza Saint Louis/Maryland Heights, MO

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