My husband and I stayed 2 nights while on a business trip to the St. Charles area. We found the room clean, comfortable and good value. Our first floor room was very quiet at back of hotel facing the pool and garden. (The pool hadn't yet opened for the season, and in season might not be so quiet.) The large... More

the room we had booked in advanced is not at all as we were told.. The bed had hair in it and the comforter smelled awful and musty. The sofa was damp and it really could just use a lot of help with the housekeeping. they did offer us another room so we moved into it but the other room... More

The property felt safe and the staff was friendly, but my room had 3 maint. issues, 2 resolved during stay.

We stayed one night. The staff was fabulous. Tony and Kathy were excellent. Breakfast was great as well. The rooms could use a little updating, but very clean and cozy. I would definitely recommend it and will come back again myself. If you want luxury, pay the price people, some of these reviews are ridiculous! Never had such great service,... More

I had an extended stay at this hotel and, as such, had an opportunity to really see how it is run. The front desk clerk, Kathy, is -- by far -- this hotel's BEST attribute. She was kind, friendly, down-to-earth and always willing to offer assistance with a smile. The manager, however, came across as aloof, uninterested and snotty. If... More