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All 16 Maryland Heights hotels

Sheraton Westport Chalet Hotel St. Louis

3.5 of 5 Hotel   |   191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
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Sheraton Westport Chalet Hotel St. Louis
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Ranked #10 of 16 Hotels in Maryland Heights
A recent review
3 of 5 stars Reviewed August 13, 2010
TamekiaR
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273 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Sheraton Westport Chalet Hotel St. Louis
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2 reviews
3 of 5 stars Reviewed August 13, 2010

It was ok! Nothing to brag about! the name Sheraton did not represent their good name.

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Ann Arbor, MI
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 12, 2010

We checking into the hotel at 10 p.m. staff was nice. We went to our first room but had to leave because there was a blood stain on the sheets. We called down to the front desk and she changed our room and gave us free buffet coupons. The second room was okay but it wasn't the cleanest there was... More

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Frisco, TX
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 11, 2010

I attended a convention which booked the hotel, and I stayed with my daughter and teenage granddaughter in our room. We were there for five days. On the plus side was the easy,prompt airport pick up and return trips on the Sheraton shuttle, attractive contemporary room decor in our recently remodeled room, very comfortable bedding, excellent banquet food far exceeded... More

Was this review helpful? Yes 2
Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 6, 2010 via mobile

Bottom line: this hotel is older and overused...and you can tell. The previous reviewer nailed this place on the head. My husband and I are currently staying st this hotel, as his company required him to stay here. Upon arrival, I was struck by the age of the hotel from the outside. The paint on curb was even chipped, which... More

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

I would like to take this oportunity to thank you for your recent stay with us & taking the time to write a review. Effective this winter, the hotel will be having a million dollar renovation including total rehab of lobby , fitness center, restaurant & guestrooms that will include new flat panel TV's. This renovation is expected to be... More

State College, Pennsylvania
1 review
1 of 5 stars Reviewed June 18, 2010

My first room was on the 2nd floor near the very noisy highway, so I was moved to the ground level room ("Lake View")--I room I paid more for, with no view of the "lake", which is just a glorified fountain anyway. I was told this was the only available room. The room had a musty, moldy smell that was... More

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

I would like to take this opportunity to thank you for stayingwith us at the Sheraton Hotels in Westport. I apologize for the room conditions that you have experienced at our property and assure you that all of our rooms are not in this condition. I have informed the team with your concerns & they will definatley look into it.... More

Bloomington, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 1, 2010

This place is gross. It smelled stale in the lobby. The unfriendly desk clerk sent us outside to the back of the hotel to enter through an unmarked door. Upon entering, it looked like public housing stairs, and the stench was gut wrenching. Got to the room, Wrong room, of course, so then we were sent to the "luxury" part... More

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Thank you for letting us know about your stay at the Sheraton Lakeside Chalet. I apologize about the room conditions that you experienced at our property and assure you that all of our rooms are not in this condition. Hopefully you let the desk clerk know upon check out so that we could immediately get this room serviced. Again, I... More

Ozark, MO
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 24, 2010

We went to this hotel for a beauty pageant. We were in room 470 which seemed to be maybe a little newer part of the hotel. There is a lot of dining nearby because it is connected to Westport Plaza. There is a Pujols 5 restaurant, an Italian resturant, a Mexican Resturant, a Coldstone Creamery, a St. Louis Bread, and... More

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Thank you for commenting on your stay at the Sheraton Lakeside Chalet! We appreciate the feedback! We truly enjoy hosting large family events such as the beauty pageant that you attended. The outside eating areas are great for families and so is the outdoor pool, which will be opening this weekend! YEA! We hope that you come back to see... More

st. louis
2 reviews
2 of 5 stars Reviewed March 7, 2010

Here's the deal. I'm not a crabby person. And I got this hotel on Priceline so it was only $50. However - this is not a 3.5 star, nor is it up to Sheraton standards. The bedding is Sheraton, the beds are not. And no, they are not comfortable. The shower does not work, and I notice that reviewers have... More

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Manhattan
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 22, 2010

What a cute hotel! I surprised my boyfriend for Valentine's Day with a Romance Package and we had such a great time. I sprung and extra $20 for a Club Level room and it was totally worth it! There was a great view of Westport from our room which was tucked away in a private tower and it looked beautiful... More

Was this review helpful? Yes 1
Central IL
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 7, 2010

I brought my husband to stay at this hotel for an annual toy tractor show that is held here in all the conference rooms. (Exciting, I know!) I figured this way I could hang in the room with a book while he walked around all evening. I booked a junior suite with a lake view. This place is huge! Check... More

Was this review helpful? Yes 1
SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Thank you for letting us know about your stay at the Sheraton Westport Lakeside Chalet. I do apologize that you did not recieve the lakeview room requested, however am glad that the suite made up for the room type issue. The two room suites we have are fabulous. You can sleep in one room and rest and relax in the... More

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Additional Information about Sheraton Westport Chalet Hotel St. Louis

Address: 191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Westport Chalet Hotel St. Louis 3.5*
Number of rooms: 300
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Also Known As:
Saint Louis Sheraton
Sheraton Saint Louis
Sheraton Westport Chalet Hotel St. Louis Saint Louis/Maryland Heights, MO

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