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Sheraton Westport Chalet Hotel St. Louis

191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
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1 room 1 guest
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Sheraton Westport Chalet Hotel St. Louis
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332 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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    (332)
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    (81)
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Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 4 days ago NEW

The Northwest Class of '75 held our 35th Class Reunion at the newly renovated Sheraton Tower in 2010. I was so impressed with the facility, I hosted my family reunion there the following year. Last week, the Northwest Class of '75 returned to host our 40th Class Reunion at the Sheraton Chalet. The Chalet wasn't fully renovated, however, and we... More 

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Theda and thank you so much for bringing the reunion back to the Chalet! We are so happy that you were able to see one of the newly renovated rooms and take advantage of the Club Lounge. We are very excited about the renovations and we hope you will return again to see the finished product. Thank you again,... More 

Florissant, Missouri
1 review
5 of 5 stars Reviewed 4 days ago NEW

You can't ask for better service. The hotel was nice and clean. The staff was always available to assist and/or recommendations. I highly recommend for any event. Buffet for the reunion was awesome. Food was excellent.

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Christine! We are so pleased that your group had a great stay with us and we look forward to seeing the Grant Family Reunion back again in the upcoming years. I will pass along your comments regarding the food as I am sure our Chef will appreciate knowing you were pleased. Thank you again and we hope to see... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The lobby is nice and renovated but the rooms and the lobby are old and smelly (outdated decor, pet stained carpet and shower curtain). If you upgrade to the club level, make sure your room is in the tower where the club is actually located. Otherwise you have a very long walk to the other side and then up the... More 

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello and thank you for staying with us, we are very sorry for the issues you encountered while here. We are in the process of renovating our exterior and all guest rooms, please come back following our improvements so we may show you the True Sheraton Experience. More 

Grove, Oklahoma
Level Contributor
66 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Good first impression with beautiful landscaping around entry and on pathway to Westport Plaza, The lobby clean and very nice. Front desk staff friendly, helpful and professional. We were assigned a room down two floors through endless narrow hallways. Downhill from there! We found the tiny well worn elevator'.Hardly able to get us and bags in at same time. Hallways... More 

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello James G and please accept our apologies for the condition of your room. We strive to provide an excellent and memorable experience for our guests and are very sorry that we did not live up to that expectation. We are in the process of renovating the exterior and guest rooms and hope you will give us another chance to... More 

Illinois
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed repeatedly at this hotel, but have always been routed to the same area of the hotel. This time my husband and I were given a room in the tower! Wow! What a difference! Beautiful spacious room with a great view. The difference between a room in the tower and the pedestrian rooms is significant. I usually arrange... More 

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hi AnneBoelyn, I am so pleased you had a nice stay in the tower section of the Chalet. We are in the process of renovating all of the guest rooms and the exterior of the hotel so your next stay will be even better no matter which area of the hotel you are staying in! Thank you, we appreciate your... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This property was ok, but quite dated! Has older AC/Heater "radiator" style ventilation system in room. Bedding was clean, but yellowing, from being dated. Peeling walls, warn carpets, but you can get a stay for $50-$60 on hotwire/priceline! Has bar (A+ on that) and onsite restaurant. Elevators a little scary, slow and small. If you need a quick place to... More 

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Kspottini and thank you for posting your comments. We appreciate your business and hope that you will return after we complete our renovations of the guest rooms and exterior of the Chalet. I apologize that the condition of your room was not up to standards and hope that your next visit will show you how good we truly are. More 

Poplar Bluff, Missouri
1 review
1 of 5 stars Reviewed 3 weeks ago

Started off with a 45 min wait to check in .. Other customers complaining about no rooms ready to check in waiting 2/3 hrs .. 1st time placed us in a 1 bed room, instead of 2 bed handicapped room... even after I called 2 weeks prior and was assured it would be a handicapped room ... they had no... More 

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Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Stphanie, please accept our apologies for the problems you encountered during your stay, we strive to provide an excellent experience for our guests and fell very short in this instance. I am glad that our front desk employees were able to make the situation a bit better for you, and that we were able to provide you some sort of... More 

Overland Park, Kansas, USA
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I don't expect to find a Sheraton with peeling wallpaper, dust on the furniture, and suspect black spots on the wall boards. In my daughter's room two doors down, are you ready? Really, there is a pubic hair stuck to the bathroom ceiling....Seriously, I am keeping my shoes on, no bare feet on this carpet. Switching hotels tomorrow AM!

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Carol and thank you for bringing the issues you encountered to our attention. I will be forwarding your review to our Housekeeping supervisor for follow up. Please accept our apologies for the problems you had, and please give us another chance to show you the true Sheraton Experience. More 

Dallas, TX
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here 4th of July weekend. There were several large groups staying at that time-pool was crowded and not very clean. Children running wild through hallways banging doors shut all night. Not really the hotels fault though i wish they would hwve security folks around. All the soda machines were empty. People at desk and in restsurant were warm... More 

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Carol and thank you for sharing your experience regarding your stay. I would like to apologize for all the noise and commotion, but am very pleased that our staff and your meals made your stay more enjoyable. Please come back and stay with us again so we may show you the true Sheraton experience. More 

Joplin, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Very nice area to stay, several eating places in the plaza but don't plan on shopping there. There was only one little nut shop there, everything else was shut down. Hotel entrance is very nice, rooms need to be updated. Over all I would probably stay there again for the price.

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Kristen T, thank you for posting comments regarding your stay! I am so glad you had a nice time while here at the Sheraton! The Club Lounge is a nice treat and we are happy you were able to experience it! We appreciate your business and look forward to your next visit. More 

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