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Sheraton Westport Chalet Hotel St. Louis

191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
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Sheraton Westport Chalet Hotel St. Louis
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Ranked #12 of 15 Hotels in Maryland Heights
A recent review
3 of 5 stars reviewed 3 days ago
Carol_from_Dallas Dallas, TX
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324 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dallas, TX
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here 4th of July weekend. There were several large groups staying at that time-pool was crowded and not very clean. Children running wild through hallways banging doors shut all night. Not really the hotels fault though i wish they would hwve security folks around. All the soda machines were empty. People at desk and in restsurant were warm... More 

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Carol and thank you for sharing your experience regarding your stay. I would like to apologize for all the noise and commotion, but am very pleased that our staff and your meals made your stay more enjoyable. Please come back and stay with us again so we may show you the true Sheraton experience. More 

Joplin, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Very nice area to stay, several eating places in the plaza but don't plan on shopping there. There was only one little nut shop there, everything else was shut down. Hotel entrance is very nice, rooms need to be updated. Over all I would probably stay there again for the price.

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Kristen T, thank you for posting comments regarding your stay! I am so glad you had a nice time while here at the Sheraton! The Club Lounge is a nice treat and we are happy you were able to experience it! We appreciate your business and look forward to your next visit. More 

Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Supposedly they are "planning" to renovate - they should have done it 15 years ago. I cannot believe this is a Sheraton. But our problems don't start here though. Traveled with 4 children and requested an adjoining room weeks prior. Confirmed 1-2 hours prior to arriving in St. Louis. We checked in, they gave us our keys and the rooms... More 

Was this review helpful? Yes 2
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello ChicagoGirlsReview and thank you for posting comments regarding your stay. I would like to apologize for the problems you encountered while here at the hotel. Although your stay was not pleasant, I am glad that AJ was able to help with some of the issues. We are in the process of renovating the exterior and the guest rooms at... More 

Saint Jacob, Illinois
Level Contributor
39 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I have stayed at a lot of hotels and I have never experienced such poor customer experience. We booked a king with a sofa sleeper, when the room didn't have the sofa sleeper they told us they were booked and there was nothing they could do (this was after we were told we could have a room together and they... More 

Was this review helpful? Yes 2
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Leslie, and thank you for posting your comments regarding your stay. Please accept our apologies for the issues you encountered. Poor customer service is not acceptable on any level and we regret that you experienced it while here at the Sheraton. I will be forwarding your comments onto our Front Desk and Food and Beverage Manager for follow up... More 

Macomb
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This was perhaps the noisiest hotel I have ever stayed. Children were running up and down the halls and screaming until 2 AM both Friday and Saturday night. Walls are thin so you hear the people in the rooms next to you. Room was clean and OK but few amenities. $10 fee per day for Wi-fi, no continental breakfast included,... More 

Was this review helpful? Yes 1
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello BevBaker4, thank you for posting your comments regarding your stay with us. I would like to apologize for the issues you encountered while here with your room and the noise the kids were making. We are in the process of renovating our guest rooms which should help with the sound issues. We hope you will return and stay with... More 

Level Contributor
178 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here to attend a conference as a couple. We reserved a king bed but only a twin was available at first, they did finally locate a king for us.Our room was nicely appointed but the air conditioning system never really did the job of getting the humidity down to an acceptable level. Nothing dried in our room and... More 

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Nancy M and thank you for posting your comments regarding your stay. You are correct in that we are in the midst of a major renovation of the guest rooms and expect the air conditioning problems to be resolved. However I would like to apologize for the issues you encountered with that while you were here. we appreciate your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Business trip. Better Marriages Conference Our stay was good. The staff was friendly, inviting and very helpful. The rooms were clean(new linens daily) and comfortable. The staff that worked on the rooms were excellent. The indoor restaurant was good. They had restaurants around the hotel. We ate at a couple of places and were satisfied and full I highly recommend... More 

Was this review helpful? Yes 1
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Dereck S and thank you for your comments regarding your stay! We are so pleased that your time here was enjoyable. Sweetie Pies is a great recommendation for food and I'm glad you were able to try it! Thank you again, we look forward to your return to Westport. More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Nice set up but beware of the *hidden* cost associated with renting a conference room. The so called service charge is 24% of the initial quoted charge. This percentage amount is not disclosed when renting the room.

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Cindy, I would like to apologize for the confusion on your conference room rental. Please feel free to contact us personally so we may try to explain any charges under question. Thank you, we appreciate your business. More 

Antioch CA
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is in a great location, and very competitive to the price if local hotels in the area. There are some areas of opportunity as the hallways seem to be out dated. The room has the basics you would expect and was clean. Staff was also friendly. Basically its a good place to stay, and I would stay again.

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello AaronS, thank you for your comments regarding your stay. We are very excited to let you know that we are in the process of renovating our Chalet guest rooms and exterior so that we may improve on your experience while here. Thank you again, we appreciate your business and hope to see you again soon in Westport at the... More 

5 of 5 stars Reviewed 4 weeks ago

Very clean modern hotel. Staff was very attentive and friendly. Highly recommend for that area. Location is very central to get to downtown, the zoo, restaurants, and malls. Sister service to local Sheraton for pool access helpful too. Service and hotel decor and vale were excellent!

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Aaron B, thanks for posting your comments regarding your stay, we are so happy that you enjoyed your time with us. I am excited to let you know that we are renovating the Chalet guest rooms and exterior so your next stay will be even more enjoyable! We look forward to seeing you again soon here in Westport! More 

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