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Sheraton Westport Chalet Hotel St. Louis

191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
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Sheraton Westport Chalet Hotel St. Louis
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Ranked #10 of 16 Hotels in Maryland Heights
A recent review
4 of 5 stars reviewed 1 week ago
Judy J Hampshire
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288 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hampshire
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The pluses - The service from checking in/out to the housekeeper was great and the public areas are quite nice. If you are looking for things to do, there is plenty of enjoyable nightlife to be found at the resort. We had a lovely view of the outdoor pool and what during the summer is most likely nice landscaping. The... More 

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Leicester, United Kingdom
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here some time back, went to st Louis with work, had a great stay friendly staff and many bars and restaurants nearby on the promenade, would definitely stay here again. good breakfasts too, room had a balcony which was nice.

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Charlotte, North Carolina
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had a wonderful stay at the Westport Sheraton Chalet Hotel. Due to the winter weather, the hotel was quiet. The room was well appointed -- the Front Desk and Maintenance staffs were terrific. We elected to GoGreen, so we didn't have a need to see the housekeeping staff. Only one thing I wish I could have changed -- the heating... More 

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Senior Contributor
48 reviews 48 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was nice. I stayed on the club level in the tower. The room was clean and the bed was comfortable. The club access was nice, for a club they had a good breakfast and evening snacks and access to snacks and drinks. The staff was friendly and checkin/checkout was fast and easy. The pool is outside which is... More 

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Seattle, Washington
1 review
1 of 5 stars Reviewed 5 weeks ago

Stayed only one night, 02/20/2015, bedroom was dirty, the bathroom was dirty with hair and nail clipping remained in the corner of the toilet, towels had other people's hair in them. I call the front desk lady for help about the internet sevices she was useless, she even hang out the phone to me. You can hear people walking and... More 

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Las Vegas, Nevada
Contributor
12 reviews 12 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 6, 2015

I have stayed at The Chalet 3 times in the last four years. This last time was by far the best. They have remodeled most of the hotel. The public spaces are the most improved. What they have not improved is the service and the cleanliness. To give you an example I walked into the hotel bar, the bartender was... More 

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Chicago, Illinois
1 review
5 of 5 stars Reviewed February 3, 2015

Our room was very nice and we had a balcony overlooking the pond. The staff was very nice and helpful. We needed to extend our stay an extra day due to the blizzard in Chicago and they were very accommodating. The internet service was excellent as well with great signal and speeds.

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Belize City, Belize
Top Contributor
50 reviews 50 reviews
11 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed January 29, 2015

I had the misfortune to stay at the Sheraton Chalet recently. When confirming the reservation 2 weeks earlier I asked for a refrigerator to be in the room upon arrival. I also requested a balcony. When checking in no balcony available and there was no frig in the room. I called 3 times for the frig to be brought up... More 

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Toronto, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 17, 2015

Though I stayed in this side of the hotel, it's connected to the tower on 900 Westport which is where my review is posted. In short, there's nothing that would make me go back to this hotel. Substandard rooms, service, food, room amenities, etc. Can't find anything good to say

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2015

Our stay at the Sheraton chalet was wonderful. The staff, cheery and sweet. The room, very nice and clean. Our first night we couldn't get the heat to work, we mentioned it to the front desk, it was fixed in no time!! The club lounge on the 5th floor was Great!! There's a gentleman that works in there during the... More 

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