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All 16 Maryland Heights hotels

Sheraton Westport Chalet Hotel St. Louis

3.5 of 5 Hotel   |   191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
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Sheraton Westport Chalet Hotel St. Louis
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A recent review
5 of 5 stars reviewed 3 days ago
Jessica P Lee's Summit, Missouri
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236 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Lee's Summit, Missouri
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel was a pleasant surprise. Being a category 2 and the other reviews, I had low expectations. Much to my surprise, the lobby was but beautiful, updated and very clean. The staff was so friendly and went out of their way. The fitness center was kind of small but well equipped. I was able to have a full 45... More

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Chicago, Illinois
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on a business trip in March and have to say the staff was extremely helpful and the highlight of this hotel. The hotel is slightly dated and food served at the meetings was just average, minus the Starbucks coffee and cookies which were outstanding. Loved the supply of Red Bulls though. If you plan to work out, you... More

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Mesa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have been on the planning side of our annual conference for seven years. Each time, our conference has taken place at a different Sheraton property (Denver, Minneapolis, Phoenix, Atlanta, Dallas, etc). I can say, unequivocally, the team at the Sheraton Westport Chalet, in St. Louis, has the best support team and staff I have experienced. The support team. Ashley,... More

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Kansas City
Contributor
18 reviews 18 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have only been checked in for 30 minutes and for the first time ever I've felt like I need to start this review so I can keep track of all of the problems. I guess I'll just keep a numerical list: 1). Called this hotel at 5:15 pm for a same day reservation. Was told double rooms were $149... More

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Chicago, Illinois
Top Contributor
82 reviews 82 reviews
82 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 3, 2014

One of the best things about this hotel is its location. Located on The Westport Plaza gives you the ability to walk to many restaurants, bars and shopping. Older facility that could use some updates on furniture and carpeting. The rooms are fairly clean and they are comfortable. The fitness facility is very well equipped and maintained. There is also... More

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Adam G, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Dear cweld5, I would like to personally thank you about taking the time to fill tell us about your experience at the Sheraton Chalet. I will be taking your comments about the hotel and sharing them with our general manager to help us on our next renivation. I would like you to also know that the hotel has plans to... More

Ann Arbor, Michigan
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 26, 2014

Unpleasant experience, part of the hotel where we stayed is in dire need of remodeling. Carpets were filthy and the hallways stunk like mildew. Just checked my credit card and they "accidentally" charged me an accidental charge of $30. Now I have to dispute the charge with accounting and my credit card. People were saying the club level is better... More

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Adam G, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Dear Rossen R, I would like to apologize to you about the issues you exeperienced here at the Sheraton Chalet. I will be taking the issues you pointed out to our general manager. I would like you to know the hotel will be getting renivated this year. Again I would like to apolgize about your experience and thank you for... More

Keller, Texas
Top Contributor
52 reviews 52 reviews
36 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed January 2, 2014 via mobile

We just spent 3 nights here including New Years Eve. We stayed on the Club Level. The hotel is beautiful. Yes, it is old but they keep it updated and very clean. The staff all were extremely helpful and kind. My husband ended up with the flu and the staff were all concerned. Recommended the turkey noodle soup and made... More

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Adam G, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Dear Lcrich56, I would like to thank you for your comments about your experience here at the Sheraton Chalet. We appreciate your business, and the time you took to tell us about your stay. I am glad to here that our staff was so accomadating to you and your husband when he got sick. I also am glad to here... More

Hillsboro, Oregon
Top Contributor
90 reviews 90 reviews
27 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed December 21, 2013

On the site and the map it says lakeside. There were tons of work events going on when we were there. The front desk looks more like a valet desk with two computers. It's right by the door and if people are talking you have to scream. The lady at the desk kept asking us to repeat because another associate... More

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Adam G, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Dear EveLady, I would like to thank you for your business. I appreciate you taking the time to tell us about your experience here at the Sheraton Chalet. I would like to apologize to you about the issues you experenced here at the Chalet. I am sorry to hear you had issues with hearing in the lobby and it being... More

St. Louis
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2013

Want you to be aware that even though we were not able to plan any evnets this year because of funding issues that the experience we have had working with Bruce Winter and your staff was outstanding .

Was this review helpful? Yes 1
Connie J, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Dear Kathi281, Thank you for sharing your reflections on past events at our property! We are so pleased to know that your events in the past had been successes and that coordinating with Bruce Winter and our banquets staff had gone smoothly. We enjoy being a part of the Christmas season with guests and groups within the community and we... More

Chicago
1 review
5 of 5 stars Reviewed November 13, 2013

We just hosted a small / mid-size event at the Sheraton Westport Chalet. We appreciated the prompt customer service and attention to detail that the hotel staff provided. Besides having a comfortable hotel, the staff were quick to serve, responsive to requests and always professional and courteous.

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Connie J, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Dear Mike V, Thank you for providing feedback regarding your experience at our property. It is wonderful to know your event at our property ran smoothly and that our staff took such good care of you! We are happy to hear that our staff was responsive and helped to make your event a success. Once again, thank you for sharing... More

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Additional Information about Sheraton Westport Chalet Hotel St. Louis

Also Known As:
Saint Louis Sheraton
Sheraton Saint Louis
Sheraton Westport Chalet Hotel St. Louis Saint Louis/Maryland Heights, MO
Address: 191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
Location: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 16 hotels in Maryland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Westport Chalet Hotel St. Louis 3.5*
Official Description (provided by the hotel):
Seeing is believing! Sheraton Westport Hotels now boasts the completion of a multi-million dollar renovation, featuring stylish new guest rooms with impressive functionality, the ultra-comfortable Sheraton Sweet Sleeper™ Bed, and flat screen TVs. Our hotel is also conveniently located next to our sister hotel, Sheraton Westport Plaza Hotel St. Louis, and offers access to more than 20 restaurants, exclusive shops, and entertainment. We are also just minutes away from several Forbes and Fortune 500 headquarters. Meeting planners will appreciate the combined total of 42,000 square feet of meeting space and our state-of-the-art conference center.Come stay in the heart of St. Louis at the Sheraton Westport Chalet Hotel St. Louis and surround yourself with everything our exciting city has to offer. ... more   less 
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