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All 16 Maryland Heights hotels

Sheraton Westport Chalet Hotel St. Louis

3.5 of 5 Hotel   |   191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
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Sheraton Westport Chalet Hotel St. Louis
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Ranked #10 of 16 Hotels in Maryland Heights
A recent review
4 of 5 stars reviewed 2 weeks ago
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276 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Maryland
Top Contributor
120 reviews 120 reviews
69 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The Sheraton Chalet staff from the moment you walk into the lobby are incredibly friendly, helpful and accommodating. The front desk staff offered available upgrades and free wifi. The rooms are very comfortable with all the up-to-date amenities. The bathrooms have enough room to turn around without bumping into everything. The Sheraton Chalet was a nice change of pace from... More

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New Jersey
Top Contributor
101 reviews 101 reviews
59 hotel reviews
138 helpful votes 138 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My stay was perhaps the worst of my Starwood experiences: 1. Extreme Road Noise. My room was right next door to the exec club, I believe 571. When I returned to my room at 1030 the road noise was unbearable, even when I turned the AC unit's fan to high. When I called the front desk, the young man said... More

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Bates City Missouri
Top Contributor
81 reviews 81 reviews
8 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Was there for an annual conference meeting. Some attending were put in chalet side others in adjoining westport plaza side and charged same price. Chalet rooms are much smaller and older. Bathroom tiny. Looks like small dated hotel rooms. Disappointing at best. Rest of conference was above average. Good served, meeting rooms etc. But they were all located in the... More

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Cleveland, OH
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was there for a conference, so no choice on where to stay. After sleeping pretty well the first night, in the middle of the 2nd night, we started finding centioedes in our 4th floor room. Yes, plural. Centipedes. On the wall on the far side away from the balcony, on the floor near the door, and several ON MY... More

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Senior Contributor
26 reviews 26 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My room smells moldy. I called the front desk and was told they could send someone from maintenence to check it out. I told her I know what mold smells like and there is nothing for them to see. Wouldn't change rooms. This was a beautiful place in the 70's but I think that was the last time the rooms... More

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Stratford, Connecticut
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I feel like I must have stayed in a different hotel from the one others have reviewed here. Check in was easy and fast, the desk person was Duane who couldn't have been more helpful or more clear, the room was wonderful - large and clean, the bathroom sparkling and provided with nice and always replenished amenities, the staff friendly... More

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Alice Springs
Top Contributor
66 reviews 66 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed October 22, 2014

The staff were incompetent. They charged us a higher rate, & we got NONE of the promised amenities, for $40.00 more per night! Ya THINK, they could fix this at check out? NO!!! To get the $300+ refunded will take a few weeks??? I paid for 3 nights, for 2 rooms, for me daughter & I. We got a 'discounted'... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 21, 2014 via mobile

My family of four were staying here at the Chalet because we were a part of a large group. I did not set the group reservation, but we did book from it. We checked in, after our 4 hour drive, around 9pm. Upon entrance into our first floor room of the Chalet, I immediately smelled a moldy damp smell. As... More

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Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 18, 2014

Stayed here the night before a very early flight from STL, with a rental car I needed to return before the flight. The location is great, with restaurants and Starbucks nearby, free parking, and a quick highway drive to rental car return. I was disappointed that, on an SPG award night, I ended up in a room steps away from... More

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Winston Salem, North Carolina
Contributor
20 reviews 20 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 14, 2014

Quaint, but needs a bit of an update. Reminds me of 1970s. The bar staff are very friendly and willing to get extras for you. It's in a nice location with attractions nearby and of course, interstate access to downtown. Will stay here again for a new experience.

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Additional Information about Sheraton Westport Chalet Hotel St. Louis

Address: 191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Westport Chalet Hotel St. Louis 3.5*
Number of rooms: 300
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Also Known As:
Saint Louis Sheraton
Sheraton Saint Louis
Sheraton Westport Chalet Hotel St. Louis Saint Louis/Maryland Heights, MO

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