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All 16 Maryland Heights hotels

Sheraton Westport Chalet Hotel St. Louis

3.5 of 5 Hotel   |   191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
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Sheraton Westport Chalet Hotel St. Louis
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55%
Ranked #10 of 16 hotels in Maryland Heights
A recent review
4 of 5 stars reviewed 1 week ago
kelseydakilla Jefferson City, Missouri
  • Overview
  • Reviews (249)
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  • Room tips (59)
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249 people have reviewed this hotel

Traveler rating
    54
    78
    62
    34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Jefferson City, Missouri
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I had a great stay at this property. I am the front desk and sales manager at a TripAdvisor #1 ranked hotel in Jefferson City. I have high expectations and this property was very nice. We requested a quiet room on an upper floor and were accommodated. The Asian woman at check out was VERY kind and accommodating. They gave... More

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Charlotte, North Carolina
Top Contributor
68 reviews 68 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed in the Sheraton Westport Chalet several times over the years and have never been unhappy. The room has always been clean, reasonably spacious, and in a convenient location. The staff is welcoming and happy to answer all my annoying questions. I would recommend a stay here to anyone passing through STL.

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1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at this hotel for 1 night as I was passing through town. I was taken back by the musty smell in the hallways. A door number was held with scotch tape. I should have left then, however the kids were tired. When I was about to go to bed I realized the hair on my sheets and then... More

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Adam M, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

I am very sorry to hear that your stay with us was not to yours or my standards. The quality of your room is not acceptable and I would like to take care of you. I invite you to email me at adam.mcdannold@sheratonwestport.com. I would like to personally take care of you the inconvinience we caused you. More

Cincinnati, Ohio
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stopped here on the middle of a family road trip for a night. The location is great as it is nestled into a little plaza with shops and nightlife. Missy was super helpful at check in and got us a nice room on the club floor. The room had plenty of space and a little balcony. The tub was... More

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Adam M, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Thank you for taking the time to complete a review. We are glad you decided to make one of your stops with us on your road trip. It sounds like Missy really made your stay enjoyable and I will let her know the impact she made with you. I am very sorry about your bath tub but I am glad... More

1 review
5 of 5 stars Reviewed 4 weeks ago

My family and I were on the road back home and were passing through STL and had the pleasure staying at the Sheraton Westport Chalet Hotel St. Louis. We got in late no food or restaurants were open. Brian Jordan and Jane Sevbo were so polite they got me and my wife some drinks and offered to get the head... More

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Tulsa, Oklahoma
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We booked our stay as a Hotwire Express Deal. This was my first hotwire experience and I was very skeptical. The front desk agent that assisted me with check in was absolutely top class in his service. I wish I could remember his name. He accommodated all of my requests and never treated me differently due to being a Hotwire... More

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Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed June 8, 2014

Very accommodating hotel and staff. Remodeling was very nice for an older property. Great front desk. Clean room and nice courtyard. We were with a large group and they took care of all our needs very well and promptly.

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Cambridge
Top Contributor
54 reviews 54 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 29, 2014

Tired decor and layout, unreliable room cleaning and servicing, poor attention to detail and very noisy for rooms close to the highway. Trading on it's convenience to Westport restaurant when companies have people in for longer stays. A sharpening up of the management and housekeeping teams with a redo rate and update would be good.

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Central Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 27, 2014

I flew to St. Louis and took the free shuttle to the hotel. Check in was easy and I was offered a choice of rooms in different sections of the hotel. My room was on the 1st floor and had a "back" door opening onto a small patio with a picnic table. The hotel is part of a complex with... More

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Minnesota
Top Contributor
131 reviews 131 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed May 18, 2014

I've stayed at the Sheraton Chalet before. The room was again very nice and staff very accommodating. Many of the rooms have balconies but are small so don't expect that you can sit outside and enjoy the view. I like to take the complimentary casino shuttle. The casino picks you up at your hotel, but wanted you to know that... More

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Additional Information about Sheraton Westport Chalet Hotel St. Louis

Address: 191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Westport Chalet Hotel St. Louis 3.5*
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Also Known As:
Saint Louis Sheraton
Sheraton Saint Louis
Sheraton Westport Chalet Hotel St. Louis Saint Louis/Maryland Heights, MO

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Seeing is believing! Sheraton Westport Hotels now boasts the completion of a multi-million dollar renovation, featuring stylish new guest rooms with impressive functionality, the ultra-comfortable Sheraton Sweet Sleeper™ Bed, and flat screen TVs. Our hotel is also conveniently located next to our sister hotel, Sheraton Westport Plaza Hotel St. Louis, and offers access to more than 20 restaurants, exclusive shops, and entertainment. We are also just minutes away from several Forbes and Fortune 500 headquarters. Meeting planners will appreciate the combined total of 42,000 square feet of meeting space and our state-of-the-art conference center.Come stay in the heart of St. Louis at the Sheraton Westport Chalet Hotel St. Louis and surround yourself with everything our exciting city has to offer. ... more   less 
Number of rooms
300

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