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All 15 Maryland Heights hotels

Sheraton Westport Chalet Hotel St. Louis

3.5 of 5
191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
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Sheraton Westport Chalet Hotel St. Louis
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Most recent review
4 of 5 stars Reviewed June 18, 2013
Erin V Saint Louis, Missouri
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199 reviews from our community

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Date Rating
Saint Louis, Missouri
1 review
4 of 5 stars Reviewed June 18, 2013 NEW

• Overall, the hotel did a great job, and the event was a success for us. • the hotel manager was great to work with. Very prompt, courteous, and efficient. • The food was delicious and I was thrilled that the chef was willing to work with me to create a custom menu. • The AV guy was good. •... More

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Saint Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 17, 2013 NEW

Due to severe thunderstorms, tornadoes, and extensive damage, we had a heck of a time. This would have been a fantastic stay if it were NOT for the loss of internet service. The hotel was nice enough to comp me one of the nights there. But a very comfortable stay and great accommodations.

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
June 18, 2013

Dear Asian_Vball, Thank you for staying with us and for your feedback We are pleased the hotel staff was able to accomodate for your inconvenience of loosing internet connection. We look foraward to your next visit next time you are in the area! More

Saint Louis, Missouri, United States
1 review
5 of 5 stars Reviewed June 16, 2013 NEW

I couldn't say enough about the staff at the Sheraton Hotel. The banquet staff (Donna) made sure that my daughters baby shower was a success. Kudos to the entire staff for making sure we had everything that we needed. From the time that we arrived through the front door and was greeted by Gina and her front desk staff, to... More

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
June 18, 2013

Dear Adrienne L, Thank you for staying with us and for your feedback Congratulations to your daughter! We are pleased you choose to host that special event with us here at Sheraton Westport.I have shared your comments with staff and thanked for doing a great job. Thank you again and we look forward to connecting with you in the near... More

Central Illinois
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
Reviews in 33 cities Reviews in 33 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 16, 2013 NEW

my wife and I stayed 1 night at this facility on a little getaway for our anniversary; first impression once we arrived at the hotel after the Cardinals game.... the front-desk staff ("Connie") made us feel very welcome and appreciated; although the outside of this facility looks dated/weird, the lobby, first floor, and our room were very well-furnished, very contemporary... More

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
June 18, 2013

Dear CentILMatt, Thank you for your review! Connie is our shining stars here at the Sheraton Westport. I am delighted that you enjoyed your stay and I will share your comments with Connie! I do sympathize with you having to pay for internet unfortunatley it is a brand policy. For future reference we offer complimentary internet in the lobby and... More

Saint Louis, Missouri
Top Contributor
59 reviews 59 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 12, 2013

I stayed here the night before a training conference on May 8th. I wasn't really impressed, but there wasn't really anything wrong. The hotel is clearly an older building that would use a good refurbishment. Check in was efficient, but not particularly friendly or helpful. The room was fine. Clean, comfortable bed, but nothing out of this world. The next... More

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See 3 more reviews by EGranger for Maryland Heights
SheratonWestportPlz, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
June 14, 2013

Dear EGranger, Thank you for staying with us and for your feedback We are pleased that your training conference brought you to stay with us. Please accept my sincere apologies for staff not acknowledging you as soon as you entered restaurant area, I assure you that our management team will take the necessary steps to correct. Thank you again for... More

Radnor, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 6, 2013

As a platinum member of SPG, I was upgraded to a one bedroom suite which was a nice touch. My room was facing the pool area, which is a lot better than the parking lot however the activities at the pool were a little loud. Lobby area has been renovated however the rooms do need some renovations as well as... More

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
June 10, 2013

Dear Jacques A , Thank you for your loyalty to SPG and for your feedback We are pleased to hear that you enjoyed your complimentry upgrade to the suite overlooking the pool, our renovated lobby & all the amenities we have to offer. I have also shared your comments with our team to work on correcting. Thank you again for... More

Jellico, Tennessee
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 4, 2013

I was recently in St. Louis for my niece's graduation and my mother's birthday, and I stayed at the Sheraton Westport Chalet Hotel. I am an SPG member and have stayed at a number of Sheratons previously. This hotel was not completely up to typical Sheraton standards although it was nice in some ways. Let me start with the things... More

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
June 7, 2013

Dear Doctor Jehle, First I would like to congratulate your niece on her graduation and wish your mother a happy belated birthday! We appreciate you taking the time out to review our hotel and express your concerns. It’s good to know how our guests feel so that we can work to improve the hotel to meet our guests standards. I... More

1 review
3 of 5 stars Reviewed May 30, 2013

I've stayed in hotels all over the country and this is the first hotel I've ever had to pay wi-fi for and $10.00 at that. I could though conveniently go use it in the lobby at 10 o'clock at night. Seriously Sheraton, it is 2013. There was an empty wine glass outside our door when we arrived as well. The... More

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
June 10, 2013

Dear Shill61, Thank you for staying with us and for your feedback Please accpet my sincere apologies for not providing you with a perfect stay. I do sypmpathize with you having to pay for internet unfortinatley it is a brand standard. However we do offer complimentary internet in the Sheraton Link and Lobby. Thank you again for staying with us... More

Lexington, KY
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 30, 2013

My wife and 2 children and I stayed here on Memorial Day weekend. The exterior is dated, as are the hallways. The lobby is nice, the rooms have been refurbished fairly recently, and the setting of the hotel in a shopping/restaurant/ business complex is neat. The beds are very comfy as advertised, and the AC fan is loud enough to... More

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
June 2, 2013

Dear Ucancallmeray , Thank for staying with us and for your feedback We are delighted that you enjoyed your stay with us and our most comfortable Sheraton Sweet Sleeper Beds made only for Sheraton hotels. Also pleased to hear that our staff was professional and efficient, I will be sure to share your feedback with the team. Thank you again... More

Acton, Massachusetts
Top Contributor
64 reviews 64 reviews
20 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 30, 2013

Pros: Rooms are clean, comfortable, quiet and a good size; business center handy for printing complimentary; walking distance to multiple good restaurants in plaza adjacent to hotel; pool area nice; service was great; green in terms of encouraging towel reuse and offer credit of voucher or points per day of declining housekeeping service; located about 30 minutes from downtown St.... More

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
June 2, 2013

Dear Travelin2Anywhere, Thank you for staying with us and for your feedback We are pleased to hear that you enjoyed our guest rooms, Sheraton Link and the easy access to ten bars/restaurants all within walking distance from the hotel door. For future reference our hotel provides safety deposit box at the front desk for guest to use during their stay.... More

 
 
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Additional Information about Sheraton Westport Chalet Hotel St. Louis

Also Known As:
Saint Louis Sheraton
Sheraton Saint Louis
Sheraton Westport Chalet Hotel St. Louis Saint Louis/Maryland Heights, MO
Address: 191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
Region: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 15 hotels in Maryland Heights
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Seeing is believing! Sheraton Westport Hotels now boasts the completion of a multi-million dollar renovation, featuring stylish new guest rooms with impressive functionality, the ultra-comfortable Sheraton Sweet Sleeper™ Bed, and flat screen TVs. Our hotel is also conveniently located next to our sister hotel, Sheraton Westport Plaza Hotel St. Louis, and offers access to more than 20 restaurants, exclusive shops, and entertainment. We are also just minutes away from several Forbes and Fortune 500 headquarters. Meeting planners will appreciate the combined total of 42,000 square feet of meeting space and our state-of-the-art conference center.Come stay in the heart of St. Louis at the Sheraton Westport Chalet Hotel St. Louis and surround yourself with everything our exciting city has to offer. ... more   less 
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