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Sheraton Westport Chalet Hotel St. Louis

191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
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Best prices for: 1 room 1 guest
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Sheraton Westport Chalet Hotel St. Louis
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Sheraton Westport Chalet Hotel St. Louis
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302 reviews from our community

Traveler rating
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    71
    42
    29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kennesaw, Georgia
Top Contributor
293 reviews 293 reviews
20 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

They remodeled inside but outside still looks like an out of place Swiss chalet. Inside they updated the front desk, bar, restaurant, hallways and rooms. But elevators are still old, slow and bouncy. Looks modern now inside but odd with that Swiss exterior. Rooms are OK and large (club level in Tower). Close to restaurants so convenient.

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Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Thomas V, thanks for your comments regarding your stay, we appreciate your business and hope to see you again soon. Next time you visit us, please try our sister hotel- the Plaza Tower, it is a high-rise with 12 floors and fantastic views! Still walking distance to the Restaurants and Entertainment here in Westport Plaza. Thanks again and have... More 

Columbus, Ohio
Top Contributor
66 reviews 66 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm working at a client nearby, so I've stayed at this property 3 weeks so far, and I have another 6 weeks planned. Each week I've been upgraded to a nice club level room in the tower section. The club lounge staff is very friendly, and there is also a nice assortment of foods for both breakfast and appetizers in... More 

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Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello SPG-BA, thank you for your wonderful comments regarding your stays with us! I will be passing on your remarks to our Front Desk and Food and Beverage Managers as they will be delighted to hear that you have encountered great customer service while staying with us. Please let us know if there is anything you need when you return... More 

Grand Blanc, Michigan
1 review
1 of 5 stars Reviewed 2 weeks ago

I shared in this hotel from June 16th to August 10th in 2012 and i was awarded points, almost after an year my points were made zero. No communication why, but when i reached customer service, they said what is the proof you stayed there, This is ridiculous and i dont care what policy they have and what they did,... More 

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Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Abhinay C, please contact me directly at the Sheraton Westport Hotel so I may get more information on this issue, we would like to work with you and Starwood to get your points reinstated. Leanne More 

Central Florida, Florida
Contributor
11 reviews 11 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I travel a lot and am in the business...these guys get it. Hotel is OK and renovations are nice, but truly the staff is what makes a hotel a hotel. A house of Hospitality - and these guys have it! I would recommend staying here to anyone. And, the convenience of the neighboring restaurants and bars was very nice option... More 

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Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello blacey815, thank you so much for your remarks regarding your stay with us, we strive to provide an outstanding experience for our guests and are so pleased that you had such a wonderful time while in our hotel. We look forward to your next stay at the Sheraton Westport! More 

Charlotte, Vermont
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I travel every week for business and spent years in the hotel industry. I'm a tough critic. This property understands the value of service with a smile. The desk staff and housekeeping were delightful, every one of them! A pleasant stay here from end to end. Highly recommended hotel!

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Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Dina T, thank you so much for your kind words regarding your stay with us! We are so pleased that you had an enjoyable visit and look forward to having you stay with us again in the future! Have a wonderful weekend! More 

USA
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel. Reasonably clean. Conference food was wonderful. Front desk was friendly. Setting was beautiful. Very convenient location. Restaurant was expensive and three meals we waited and waited to be waited on and waited even longer for our food. Waitress not nice. The rest of the time we ate elsewhere.

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Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello XerkUSA, thank you so much for your feedback. We are very pleased that you enjoyed your stay and I apologize for the issues with the Restaurant and your server. I will forward your comments to the F&B Supervisor to address those issues. We hope to see you again at Westport! More 

Home
Contributor
20 reviews 20 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Beautiful hotel, very clean. The grounds were gorgeous many tulips, a small lake out back lots of grass and trees. There were some restaurants/bars right next door and a McDonalds. My room was very nice clean lots of room, large TV. There was a bar that said it had 90 different kinds of wine, I never made it to, in... More 

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Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello Lynn, thank you very much for your nice comments regarding our Hotel. We appreciate your business and will submit a request to improve the lighting in our parking lots. When you visit again, please feel fee to utilize one of our complementary parking garages which are connected to the hotels. Thank you again and we hope to see you... More 

Jackson, Missouri
2 reviews
5 of 5 stars Reviewed April 16, 2015

Our annual conference was a great success due to the wonderful staff at the Sheraton Lakeside Chalet. We had an excellent meeting, great food, very positive experience. Our group was large, over 500 women, and I have heard nothing but very positive feedback. I would come back in a second!

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Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello mllake, thank you so much for your wonderful comments regarding your conference! We strive to make your events as hasslefree and enjoyable as possible. We appreciate your business and look forward to hosting your group again soon! More 

Watertown, Wisconsin, United States
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 12, 2015

It was Ok. Really great service, but the hotel itself was not someplace I would stay for fun or on a vacation. I steped out on to the balony from the room and the paint was peeling. No pool in the building.

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Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello JudyH, we are delighted that our staff was able to enhance your stay with us. I apologize about the condition of your balcony and have passed on a request to have any and all peeling paint repaired once the weather permits. I would also like to apologize for the Front Desk not alerting you to our sister hotel on... More 

Kentucky
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed April 9, 2015

This is my last night staying here. Unless I'm forced to stay here I won't be coming back. Toilets don't flush unless you hold the handle. The shower temperature takes a long time to change. No refrigerator in the room, at least not mine. A coworker who also stayed here had spiders in his room. Had a cockroach this morning.... More 

Was this review helpful? Yes 1
Leanne P, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Hello GregK, please accept our apologizes for the issues with your recent stay. I would like to address the specific problems and was hoping you would share your room number and date of stay so I may follow up with the correct people. These types of issues are not up to our standards and we would like to correct them... More 

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