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All 16 Maryland Heights hotels

Sheraton Westport Chalet Hotel St. Louis

3.5 of 5 Hotel   |   191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
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Sheraton Westport Chalet Hotel St. Louis
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Ranked #10 of 16 hotels in Maryland Heights
A recent review
5 of 5 stars reviewed 4 days ago
JHanlon277 Sand Springs, Oklahoma
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256 people have reviewed this hotel

Traveler rating
    57
    79
    64
    35
    21
See reviews for
46
36
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118
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Sand Springs, Oklahoma
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A step put of the car and the air is filled with a heady aroma from the flowers. Our room was clean and well appointed. Beds were very comfortable and bedding luxurious. The receptionist, Missy, was so welcoming and helpful in every respect. The added unexpected feature are the adjoining buildings like a swiss village with several restaurants, clubs, even... More

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1 review
5 of 5 stars Reviewed 5 days ago NEW

Fanstatic. Bruce was an excellent coordinator. Also the superivisor of the dinners on Friday and Saturday nights was also excellent and the meals were delicious. My committee was very satisfied with the services of the hotel staff. Audrey Poindexter, Chairperson of the Sumner Classes of 1954

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Contributor
19 reviews 19 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

While this is not the nicest Sheraton of them all, it has a lot of character. Room was clean and comfortable. Very nice area to stroll around and lots to do in the area. My hubby & I had a great time! Property could use some updating, but still a great place to stay.

Was this review helpful? Yes 1
St. Thomas
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I thought this hotel had a lot of character which is very hard to find these days! The grounds are absolutely beautiful...especially for that area! Sure, the hotel is a bit older but everything looked clean and well taken care of. I do have to mention the entire reason I booked this hotel is that it had a airport shuttle... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I am currently staying in this hotel and it is not up to par for the room rate. I paid in excess of one hundred a night and it not worth the price they are charging. While the entrance and plaza are nice the room is hallways are in terrible need of updating. Peeling wallpaper and unravelling carpet. dirty halls... More

Was this review helpful? Yes 1
Madison, Wisconsin
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The lobby and conference facilities looked new. Hallways and rooms were a bit dated. The balcony was covered in spiderwebs. No soundproofing in room - door gap allowed all hallway noise into the room (which there was plenty of given the group of high school softball players on my floor). Someone could make a fortune marketing a device to dampen... More

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Buenos Aires
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is fine. Needs a little taking care off. Nothing very luxurious as other Sheratons but rooms are ok, regarding space and cleaness. Bathroom is also confortable. The hotel looks a little old and is not well maintained, especially room area. The entrance and bar facilities are renovated and look a lot better. Around the hotel you can find... More

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Adam M, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Thank you for taking the time to fill our a review. We appreciate your feedback. I am sorry to hear that it was difficult for the staff to locate packages. I noticed that you stayed back in September 2013. We have since reorganized some of the hotel departments and package location has improved. Next time you are in St. Louis... More

Jefferson City, Missouri
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I had a great stay at this property. I am the front desk and sales manager at a TripAdvisor #1 ranked hotel in Jefferson City. I have high expectations and this property was very nice. We requested a quiet room on an upper floor and were accommodated. The Asian woman at check out was VERY kind and accommodating. They gave... More

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Adam M, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Thank you for taking the time to write a review. We appreciate all the feed back we can get. The front desk agent you worked with was Ann Lin and I will pass along your kind words to her. I am sorry to hear that the fourth floor and a foul smell. That is not common for our property to... More

Charlotte, North Carolina
Top Contributor
73 reviews 73 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 15, 2014

I have stayed in the Sheraton Westport Chalet several times over the years and have never been unhappy. The room has always been clean, reasonably spacious, and in a convenient location. The staff is welcoming and happy to answer all my annoying questions. I would recommend a stay here to anyone passing through STL.

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Adam M, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

Thank you for taking the time to write a review on our hotel. We are very glad to here you enjoyed the comfort and space of your room. We are always happy to answer any question and we don't think there is such thing as an annoying question. We hope to see you again soon and thank you for choosing... More

1 review
2 of 5 stars Reviewed July 15, 2014 via mobile

I stayed at this hotel for 1 night as I was passing through town. I was taken back by the musty smell in the hallways. A door number was held with scotch tape. I should have left then, however the kids were tired. When I was about to go to bed I realized the hair on my sheets and then... More

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Adam M, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review

I am very sorry to hear that your stay with us was not to yours or my standards. The quality of your room is not acceptable and I would like to take care of you. I invite you to email me at adam.mcdannold@sheratonwestport.com. I would like to personally take care of you the inconvinience we caused you. More

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Additional Information about Sheraton Westport Chalet Hotel St. Louis

Address: 191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Westport Chalet Hotel St. Louis 3.5*
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Also Known As:
Saint Louis Sheraton
Sheraton Saint Louis
Sheraton Westport Chalet Hotel St. Louis Saint Louis/Maryland Heights, MO

34 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Seeing is believing! Sheraton Westport Hotels now boasts the completion of a multi-million dollar renovation, featuring stylish new guest rooms with impressive functionality, the ultra-comfortable Sheraton Sweet Sleeper™ Bed, and flat screen TVs. Our hotel is also conveniently located next to our sister hotel, Sheraton Westport Plaza Hotel St. Louis, and offers access to more than 20 restaurants, exclusive shops, and entertainment. We are also just minutes away from several Forbes and Fortune 500 headquarters. Meeting planners will appreciate the combined total of 42,000 square feet of meeting space and our state-of-the-art conference center.Come stay in the heart of St. Louis at the Sheraton Westport Chalet Hotel St. Louis and surround yourself with everything our exciting city has to offer. ... more   less 
Number of rooms
300

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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