We had a company meeting at the Sheraton at Westport Plaza. Our out-of-town guests stayed at the hotel, but we also had local staff (myself included) that drove into Westport for the meetings. We had our meetings at the Westport Conference Center and everything was excellent. From John's smiling face at the front door of the conference center to the...
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John Gholston and his team provided excellent service. They did a great job in demonstrating & exemplifying friendly, professional, and world class customer service. Thanks!!!
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John Gholston and his team are outstanding. They go out of their way to be friendly, professional, and to deliver world class customer service.
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Dear Valued Guest,
Thank you for your positive feedback & for choosing the Sheraton Westport Conference Center
Pleased to hear that John G & his team met your expectations
We strive to make every guest feel like they are at their home away from home & it's with feedback from our guests that we continue to grow and provide great...
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The bright spot was Shelly in the restaurant. She went above and beyond to make the experience memorable. The front dest staff was helpfulo and worked to accomodate our needs. However, getting a warm shower was not possible, as the water temp varies from freezing to scalding whenever I used the facilities. I had to have maintenance come and repair...
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Dear Valued Guest,
Pleased to hear that Shelly has met your expectations, she is certainley a star.
Please accept my sincere apologizes for the water trouble in the room, I assure you that our team will look into it to ensure this does not happen in the future
Thank You again & hope to see you in the future
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We had 2 rooms at the hotel, After we left for dinner, we realized one of us forgot something in our room so upon going back here was an employee in our room with the door shut and locked. We of course called police and they were very helpful and catching the person cause he left immediately saying he was...
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We use Sheraton for meetings and sleeping accomodations for business travelers. Sara Newell, Corporate Sales Manager at Sheraton Westport is a delight to work with and she always goes the extra mile!
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Dear Valued Guest,
Thank you for staying with us & for your feedback
We are delighted to hear that Sara Newell always goes the extra mile in assisting with your meeting plans
Thank You again & Looking forward to your next visit
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We've stayed at this property several times. This time I was on my own headed to be with family and it was once again a nice stay.
The renovations to the lobby are now complete (maybe for awhile as I've not been for over a year). The front desk was very modern and the atmosphere was modern and clean. The...
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Hello and thank you for your kind review.
We are pleased you enjoyed your stay, staff & the newly remodeled guest rooms, lobby, bar & restaurant.
We strive to make every guest feel like they are at home away from home & it is with feedback from our guests that we continue to grow & provide great customer service.
We...
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We met my adult children and grandsons (3 under the age of 6) in St. Louis at the hotel. It makes traveling for them so much easier as it's 3 hours versus 8 hrs when they travel from KC to Chicago to see us. We rented 3 rooms for 3 nights on SPG points and had a great time. The...
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Dear Valued Guest,
I would like to thank you for your positive comments regarding our property, service & great staff.
I am pleased you found our location ideal during your time in the area.
We look forward to connecting with you in the near future!
Thank You
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Beautiful renovation! Stylish lobby, comfortable and elegant rooms, AMAZING club lounge breakfast, and friendly staff. This is one Sheraton that makes the cut. Worth the drive over staying at the DUMP that is the downtown Sheraton.
Only drawbacks are confusing parking and rooms need blackout liners on the drapes.
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Dear Valued Guest,
Thank you for your feedback. I am pleased to hear that you had a wonderfull time during your stay. We consistently strive to deliver the best service & product to guest.
We apologize about the drapes we assure you that we will work with our team to correct this.
Thank you again for your feedback & look...
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Overall the property was excellent. Loved being near all the restaurants. The one thing that stood out the most was the service. From my airport driver to the front desk agent, they made me feel welcomed. I think im not going back to Marriott west after my stay at the Sheraton.
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Dear Valued guest,
Greetings from the Sheraton Westport Hotels & thank you for staying with us
Pleased to hear that our staff made you feel welcome & that you plan on visiting us in the near future.
Thank you for your loyalty & feedback
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