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Sheraton Westport Plaza Hotel St. Louis

Certificate of Excellence
900 Westport Plaza Dr, Maryland Heights, Saint Louis, MO 63146
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Sheraton Westport Plaza Hotel St. Louis
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330 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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  • Portuguese first
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English first
  • All months
    (330)
  • Mar-May only
    (77)
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Smithton, Missouri
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Overall this is a nice hotel. The area overall felt safe and the hotel was clean. The staff was very friendly. The Westport area/complex is nice for travelers because there are good quality restaurants within walking distance. There are a few things that I think could be improved for an overall stay: 1. Clearly this is a hotel that has... More 

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Saint Louis, Missouri
Level Contributor
177 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this Sheraton because I was going to the comedy club and didn't feel like driving. I got a deal online for an 80 dollar rate. The check in was fine. The front desk attendent seemed a little distracted. She wasn't rude though, just aiming for a quick check in. She did say she found my BF's SW member... More 

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Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hello 598Storm598 and thank you for posting your comments regarding your stay. I would like to apologize for the experience you had at check in and will forward your comments to our Front Desk Manager for follow up. I would also like to apologize for our hallways being so hot, our air conditioning unit had gone out which made for... More 

Chesterfield, Missouri
1 review
4 of 5 stars Reviewed 3 weeks ago

It was really nice that so much was within walking distance - restaurants, conference center, etc. I ate at the hotel restaurant the first day I was there and it was really slow to get the food, but the quality of it was good. The conference center and hotel made planning a meeting there very simple - very responsive and... More 

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Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hello Abby R and thank you for your comments regarding your recent visit. We are so pleased that you enjoyed our Hotel and the Westport Plaza area! With new venues expected to open in Westport it should be even more enjoyable and we look forward to your return. Thanks again, we appreciate your business! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The lobby has been updated but the rooms are old, poorly decorated and smell like must and wet dog. My first room smelled so bad that I had them move me. I thought there has to be a dog that stayed in here an hour or so ago and was soaking wet! It wasn't until later that night, I saw... More 

Was this review helpful? Yes 1
Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hello KM L, thank you for posting comments regarding your recent stay. From the description of your access to the Club Lounge, it sounds like you were a guest at the Sheraton Chalet, not the Sheraton Plaza. I would like to apologize for the issues you encountered with your rooms and the dogs. As a Sheraton property we are pet... More 

MelNixon
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The hotel was clean, but did have a smell to it. It was a very basic room with no frills. No refrigerator, very small closet, but did have a coffee maker. I probably wouldn't stay there again unless I got a really great deal on it.

Was this review helpful? Yes 1
Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hello MelissaM and thank you for your comments regarding your stay. I would like to apologize for any issues that you encountered and would like to let you know that we will be renovating the guest rooms and exterior of the Chalet and hope you will return once completed this winter to see the improvements! Thank you again, we appreciate... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Very friendly staff. Loved our room on the 12th floor. The club lounge was great and i cant remember the guys name who was working all 4th of july weekend in the club area but he needs a raise you should be proud to have an employee like him.

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Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hello Ddb42484, thank you so much for your wonderful comments regarding your stay with us! We are so glad that you enjoyed the Club Lounge and you room on the 12th floor! I will pass on your comments regarding the Club Lounge Attendant to the Rooms Supervisor to share with the employee, they will certainly appreciate your thoughts! Thank you... More 

Indianapolis, Indiana
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for a weekend, visiting St. Louis for the first time and over the 4th of July holiday season. Rooms were ok, nothing to rave about, no hairdryer which drove my wife crazy. I was a bit disappointed that there was a significant chip/crack in the bathroom mirror, which I would have thought would have been fixed. Indoor pool... More 

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Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hello Jason J, and thank you for posting your comments regarding your recent stay. I would like to apologize for the issues with your bathroom and the missing hair dryer. I have sent a message to Maintenance and Housekeeping to fix that issue and the broken mirror. We are very happy that your stay was pleasant and we hope you... More 

Milwaukee, Wi
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

On our way to TX- a quick night's rest to refresh! Using priceline's app we got a 3 & 1/2 star hotel for an amazing price & this sheraton deserves all of it's stars!!! We were greeted by 2 very friendly & welcoming front desk people ( it was 1 AM) that were very helpful!!! The beds were amazing &... More 

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Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hello Wisconsin2, thank you for staying with us on your way to Texas! We are so glad you were able to get some rest while here at the Sheraton. I will pass on your wonderful comments to our Front Desk Manager to share with our associates. We hope next time you can spend a little more time at the Hotel... More 

Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lot of rains this time in STL so had to spend lot of time in ad around the premises. Lot of good restaurants and bars next to hotel in Westport plaza. The hotel is room, bed is very comfortable. Small but nice gym and swimming pool. And the staff is very accommodating.

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hello Bhushan S, thank you for posting your comments regarding your stay. We are so pleased you had a nice time even with all the rain we have been having! Our Sweet Sleeper Beds do make for a great nights' sleep! Thank you for staying with us and we look forward to seeing you again when you are in St.... More 

Newark, New Jersey
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed June 29, 2015

Stayed here for a business meeting. There was a problem with my reservation so I was given club access and some extra points. Vernisha checked me in and she was very sweet and professional. The staff here is excellent. From Vernisha (check-in) to Erin (check-out), and every time I passed the front desk, I was greeted with a friendly smile... More 

Was this review helpful? Yes
Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hello 198cindyc, thanks for posting your comments regarding your stay. We are so pleased that you had a nice time and that you were able to utilize our shuttle to get downtown for sightseeing. Our Chef does a fantastic job and our Front Desk and Housekeeping staff are wonderful, I will pass along your comments to Management so they may... More 

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