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Sheraton Westport Plaza Hotel St. Louis

Certificate of Excellence
900 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
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Sheraton Westport Plaza Hotel St. Louis
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365 Reviews from our TripAdvisor Community

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Saint Louis, Missouri
Level Contributor
1 review
4 of 5 stars Reviewed 1 week ago

Overall the Sheraton Plaza in Westport Plaza St. Louis MO met all of our needs for the weekend. I will say though that the food we ordered Friday evening while sitting in the bar took a LONG time to get and was not HOT. There as only one person on duty on Friday evening and she got rather busy and... More 

Helpful?
Thank PMBLACKWELDER
Sedalia, Missouri
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel on the way to Chicago, and our experience was so good that we stayed there again on the way home. We stayed on the 12th floor the first time and on the 10th the second. While both were very comfortable and pretty, the furnishings on the 12th floor were superior to those on the 10th.... More 

Helpful?
1 Thank DebbieGMitchell
Philadelphia, Pennsylvania
Level Contributor
90 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my second of what will be many trips to St Louis this year. Points in favor of Sheraton over the Westin where we stayed last time are free parking and the club lounge. We were there for three days and had few issues. On the last day we discovered a Starbucks and "Panera" next door that we had... More 

Helpful?
Thank Nemokota
Cincinnati, Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It had been a few years since I stayed here, and I liked the renovated room and lobby areas. If you have reason to be in this area, it's also convenient to the Westport complex, with very good food options (some of which do not require you to even go outside if the weather is nasty.) Staff was friendly and... More 

Helpful?
Thank Ranger1a
Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hi Ranger1a, thank you for posting comments regarding your stay with us, we are so pleased you had a nice time. We look forward to seeing you again soon, with all of the renovations completed! More 

London, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

This is a really well run hotel. Maybe the decor is a little drab (too much brown for my tastes!) but the quality of the staff is high. Consistently, they are well trained, proactive and have a great attitude towards customers. One anecdote from my latest visit. I arrived tired and hungry, direct from London, to check in at 10:45pm.... More 

Helpful?
Thank Neil R
Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hello Neil and thank you for posting comments regarding your recent stay! We are so pleased that our staff was able to assist with getting you some food after a very long day of travel. I will pass along the information so that our Front Desk Manager can follow up and commend him. Thank you again, we appreciate your business... More 

Germantown, Tennessee
1 review
5 of 5 stars Reviewed December 24, 2015 via mobile

After a long search I finally chose to book this hotel for an out of town sports tournament based on its more recent reviews, and I could not have been more pleased with our accommodations! The hotel had recently been renovated, and it was beautiful. Arriving later than anticipated on Friday I was pleased to discover that the evening room... More 

Helpful?
Thank edmh3698
Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hello edmh3698, we are so pleased that you enjoyed your time with us during your recent stay! We are very excited about the renovations occurring at our properties and hope that once everything is completed you will return again to see the entire makeover. Thank you for posting comments regarding your stay and we look forward to having your team... More 

Omaha, Nebraska
1 review
4 of 5 stars Reviewed November 24, 2015

We stayed in room 307 during Oct 15-17. Overall, hotel is gorgeous, up to date, modern, and the staff were very accommodating. Pool was a little small, but we still enjoyed it. The only thing that really stood out was the CREEPY ROOM DECOR!! I wished I would have taken the pictures of the decor, but I was traveling with... More 

Helpful?
Thank Kalia T
Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hello Kalia and thank you for posting your comments regarding your stay. We are pleased that you enjoyed the majority of your visit and will pass along your comments regarding the pictures in the room. We are undergoing a renovation and I will suggest that the pictures be updated with more appropriate material. Thank you again, we appreciate your business! More 

New York City, New York
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed November 13, 2015

Much nicer and bigger rooms than a typical Sheraton--and my stay was made really outstanding by by the extremely gracious staff. I was giving a speech that night and realized late that I had forgotten my cosmetics. I didn't have a car and there wasn't time to walk to the nearby Walgreens, so Nicole at the front desk said not... More 

Helpful?
Thank Jackie17run
Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hello Jackie17run and thank you for posting comments regarding your stay. We are so pleased that Nicole and the staff made your experience that much better and we look forward to seeing you again here at the Sheraton. Thank you again, we appreciate your business. More 

Greenville, South Carolina, United States
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed November 2, 2015 via mobile

Our convention at this hotel went very smoothly and the event planners are good at their job. Our breakfast and dinners were excellent. I'd have given the experience 5 stars except for the restaurant. We figured they must have a stove with only 2 burners on it in order to be that slow! Even with only 3-4 tables to handle,... More 

Helpful?
Thank JessHays
Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hello JessHays and thank you for staying with us! I would like to apologize for the issues you encountered in the Terrace and I will be forwarding your comments to the Restaurant Manager for follow up. We are please that your conference went smoothly and we hope to see you again very soon here at Westport! Thank you again, we... More 

Bates City Missouri
Level Contributor
152 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed November 1, 2015 via mobile

Here for a conference and came in a day early to see a bit of St. Louis. From the kcmo area. Hotel lobby and entry above average. Front desk at check in adequate but not top notch. Was suppose to have a suite but since came in early none available. Regular rooms in the tower are above average. Others I... More 

Helpful?
Thank Kathy B
Leanne P, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review

Hello Kathy B and thank you for posting comments regarding your stay. I would like to apologize for the lack of communication from our front desk regarding the amenities you were entitled to. I would also like to apologize for the servers you encountered at your banquet functions. I will be passing your comments onto my Banquet Director for follow... More 

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