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Holiday Inn Express Riverport St. Louis

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13735 Riverport Drive, Maryland Heights, Saint Louis, MO 63043
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Holiday Inn Express Riverport St. Louis
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Holiday Inn Express Riverport St. Louis
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65 reviews from our community

Traveler rating
    11
    22
    15
    10
    7
See reviews for
9
17
4
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Helena, AR
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 30, 2015

Good hotel for several hours. Needs to fix tiles in the bathroom. Good breakfast. They allow you to leave car in parking lot if you are traveling to the airport. Good location. Staff helpful. Car save during a 5 day flight.

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IHGCare, Guest Relations Manager at Holiday Inn Express Riverport St. Louis, responded to this review

Dear pibarn, Thank you for taking the time to write us a review regarding your recent stay. I am pleased you liked the location, rooms, breakfast and found our staff friendly. We are truly touched and grateful for your very kind review. We hope that other travelers will find your comments beneficial. On the other hand, I would like to... More 

Senior Contributor
34 reviews 34 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 17, 2014

I needed a place to crash overnight from the airport. They had a free shuttle. Mike the driver was very pleasant and prompt when I called. The hotel is being renovated. The pool is outside so that's seasonal. My room was good size but was tired, it's not redone yet. Breakfast gals were pleasant and chatty. Workers seemed happy ...... More 

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Peoria, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 11, 2014

No towels at the pool area. Staff shut down the breakfast right at 10AM, even with a line of customers still wanting to eat (the pancake machine was down 2 of the 3 days we stayed). Fire alarm went off at 8 AM one morning, no explanation, but was off in about 30 seconds. Would have like tables to be... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Riverport St. Louis, responded to this review

Dear HitchedIn2006, Thank you for taking the time to review our Holiday Inn Express Riverport St. Louis, MO. I am very disappointed to hear about your experience on your recent stay. Please accept our sincerest apologies for any inconvenience the services may have caused you. I would love the opportunity to regain your faith and would welcome the opportunity to... More 

Normal, Illinois
1 review
5 of 5 stars Reviewed November 9, 2014

Hotel under a remodel. Lots of issues with paint smell. Room was not turned down while we were gone. We had to go searching for fresh towels for our second night. To top things off, the fire alarm went off at 3am. Stood out in the parking lot with other angry patrons waiting for the go ahead to go back... More 

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JohnVC, Manager at Holiday Inn Express Riverport St. Louis, responded to this review

Dear Shawn M, Thank you for staying with us. I am sorry you did not enjoy your stay. We are nearly finished with our renovation and the hotel is going to look great once it is complete. We do apologize for the alarm going off. That was out of our control and we wish it did not happen. We know... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 4, 2014

We only spent about six hours there because of our early flight, as soon as I got in bed I started itching..figured it was just the detergent or softener used for the sheets. I woke up with multiple bites and they travelled with me on vacation. Googled what bed bug bites look like and that's definitely what it is!!

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JohnVC, Manager at Holiday Inn Express Riverport St. Louis, responded to this review

Dear JessicaLaser, I am very sorry for your experience. We have not had any complaints about this type of activity and we do have a proactive plan with a very well respected pest control company to try and prevent situations like this from occurring. I encourage you to reach out to our General Manager at the hotel so we can... More 

Lebanon, Missouri
Contributor
18 reviews 18 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 23, 2014

I always use this hotel for a park-n-fly! Breakfast is great, staff is friendly, service is wonderful, and the location is hard to beat, as it is further from the airport so you don't have to fight the traffic once they take you back to your car. Got a newly remodeled suite and was very happy with the updates they... More 

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Top Contributor
74 reviews 74 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 17, 2014 via mobile

Hotel was very nice and clean even though they are remodeling! When we checked in we were greeted by Sandy and she was very nice and friendly! Our room wasn't ready cause we got there early so she upgraded us to the top floor! After we got in the room we noticed a smoke smell so they gave us another... More 

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Findlay, Ohio
Top Contributor
199 reviews 199 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 16, 2014

When we checked in early we were greeted by Sandy who was very friendly and helpful. We were early so she got us a different room then what we were going to have. They are under renovation at this time so half of the rooms are not ready. The room she gave us was in need of some more upgrades.... More 

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Plainfield, Illinois
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 of 5 stars Reviewed September 3, 2014

This place was under remodedling but the rooms that we stayed in were completed and very nice, all new furniture and bedding, the staff was awesome, very polite, I enjoyed to excersize facility, the pool and the free breakfast was nice with a large selection. The manager Terri hosted a welcome with complimentary beer and wine, with hors d'oeuvrs. I... More 

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Seattle, Washington
Top Contributor
58 reviews 58 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed August 31, 2014

So, for a Holiday Inn Express this place is not that great, but it is still better than most places .. They are under renovation and it seems their are some design issues that need to be resolved and rework completed. In all the renovated bathrooms there is a backlit mirror that provides the only light for the room ...it... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Riverport St. Louis, responded to this review

Dear Elynde, Thank you for taking the time to review our hotel. It is disheartening to know that some aspects of our facility fell below your expectations. I also apologize for any inconvenience you may have experienced due to the on going renovations. Your comments have been taken into account and will be used towards our improvement. I hope that... More 

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