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Holiday Inn Express Riverport St. Louis

3.0 of 5 13735 Riverport Drive, Maryland Heights, Saint Louis, MO 63043
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Holiday Inn Express Riverport St. Louis
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Holiday Inn Express Riverport St. Louis
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64 reviews from our community

Traveler rating
    11
    22
    14
    10
    7
See reviews for
9
16
4
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Contributor
24 reviews 24 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I needed a place to crash overnight from the airport. They had a free shuttle. Mike the driver was very pleasant and prompt when I called. The hotel is being renovated. The pool is outside so that's seasonal. My room was good size but was tired, it's not redone yet. Breakfast gals were pleasant and chatty. Workers seemed happy ...... More 

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Peoria, Illinois
1 review
1 of 5 stars Reviewed November 11, 2014

No towels at the pool area. Staff shut down the breakfast right at 10AM, even with a line of customers still wanting to eat (the pancake machine was down 2 of the 3 days we stayed). Fire alarm went off at 8 AM one morning, no explanation, but was off in about 30 seconds. Would have like tables to be... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Riverport St. Louis, responded to this review

Dear HitchedIn2006, Thank you for taking the time to review our Holiday Inn Express Riverport St. Louis, MO. I am very disappointed to hear about your experience on your recent stay. Please accept our sincerest apologies for any inconvenience the services may have caused you. I would love the opportunity to regain your faith and would welcome the opportunity to... More 

Normal, Illinois
1 review
5 of 5 stars Reviewed November 9, 2014 via mobile

Hotel under a remodel. Lots of issues with paint smell. Room was not turned down while we were gone. We had to go searching for fresh towels for our second night. To top things off, the fire alarm went off at 3am. Stood out in the parking lot with other angry patrons waiting for the go ahead to go back... More 

Was this review helpful? Yes
JohnVC, Manager at Holiday Inn Express Riverport St. Louis, responded to this review

Dear Shawn M, Thank you for staying with us. I am sorry you did not enjoy your stay. We are nearly finished with our renovation and the hotel is going to look great once it is complete. We do apologize for the alarm going off. That was out of our control and we wish it did not happen. We know... More 

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed November 4, 2014 via mobile

We only spent about six hours there because of our early flight, as soon as I got in bed I started itching..figured it was just the detergent or softener used for the sheets. I woke up with multiple bites and they travelled with me on vacation. Googled what bed bug bites look like and that's definitely what it is!!

Was this review helpful? Yes
JohnVC, Manager at Holiday Inn Express Riverport St. Louis, responded to this review

Dear JessicaLaser, I am very sorry for your experience. We have not had any complaints about this type of activity and we do have a proactive plan with a very well respected pest control company to try and prevent situations like this from occurring. I encourage you to reach out to our General Manager at the hotel so we can... More 

Lebanon, Missouri
Contributor
18 reviews 18 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 23, 2014

I always use this hotel for a park-n-fly! Breakfast is great, staff is friendly, service is wonderful, and the location is hard to beat, as it is further from the airport so you don't have to fight the traffic once they take you back to your car. Got a newly remodeled suite and was very happy with the updates they... More 

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Top Contributor
71 reviews 71 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 17, 2014 via mobile

Hotel was very nice and clean even though they are remodeling! When we checked in we were greeted by Sandy and she was very nice and friendly! Our room wasn't ready cause we got there early so she upgraded us to the top floor! After we got in the room we noticed a smoke smell so they gave us another... More 

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Findlay, Ohio
Top Contributor
183 reviews 183 reviews
30 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 16, 2014

When we checked in early we were greeted by Sandy who was very friendly and helpful. We were early so she got us a different room then what we were going to have. They are under renovation at this time so half of the rooms are not ready. The room she gave us was in need of some more upgrades.... More 

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Plainfield, Illinois
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 of 5 stars Reviewed September 3, 2014

This place was under remodedling but the rooms that we stayed in were completed and very nice, all new furniture and bedding, the staff was awesome, very polite, I enjoyed to excersize facility, the pool and the free breakfast was nice with a large selection. The manager Terri hosted a welcome with complimentary beer and wine, with hors d'oeuvrs. I... More 

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Seattle, Washington
Top Contributor
52 reviews 52 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 31, 2014

So, for a Holiday Inn Express this place is not that great, but it is still better than most places .. They are under renovation and it seems their are some design issues that need to be resolved and rework completed. In all the renovated bathrooms there is a backlit mirror that provides the only light for the room ...it... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Riverport St. Louis, responded to this review

Dear Elynde, Thank you for taking the time to review our hotel. It is disheartening to know that some aspects of our facility fell below your expectations. I also apologize for any inconvenience you may have experienced due to the on going renovations. Your comments have been taken into account and will be used towards our improvement. I hope that... More 

St. Louis, MO
Top Contributor
54 reviews 54 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 28, 2014

There isn't anything spectacular about this Holiday Inn Express, other than it is a great place to stay if you are going to a concert at the Verizon Wireless (Riverport) Amphitheater. Naturally, the crowds and noise are at the hotel on concert nights. Lots of beer and drinks being consumed, with the typical drunk shenanigans. However, it beats waiting in... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Riverport St. Louis, responded to this review

Public acknowledgement: Dear tfurg69, Thank you for taking the time to review our hotel. Please accept our sincere apologies for any inconvenience you may have experienced due to the noise level and unusual smell of the rooms. Your feedback is highly appreciated and rest assured that it will used to consider taking the steps to improve our guests' experience. Thank... More 

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Additional Information about Holiday Inn Express Riverport St. Louis

Address: 13735 Riverport Drive, Maryland Heights, Saint Louis, MO 63043
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Riverport St. Louis 3*
Number of rooms: 177
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Also Known As:
Holiday Inn Express Riverport St. Louis Hotel Maryland Heights
Holiday Inn Saint Louis
Saint Louis Holiday Inn
Holiday Inn Express Riverport St. Louis Saint Louis/Maryland Heights, MO

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