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All 9 Lee's Summit hotels

Quality Inn & Suites

2.0 of 5 Motel   |   4825 NE Lakewood Way, Exit 14, Lee's Summit, MO 64064 (Formerly Holiday Inn Express Kansas City-Lee's Summit)
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Ranked #6 of 9 hotels in Lee's Summit
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35 people have reviewed this hotel

Traveler rating
    2
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    4
    10
    15
See reviews for
13
7
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9
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
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English first
Orlando, Florida
Top Contributor
306 reviews 306 reviews
90 hotel reviews
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The property was still in the process of a major renovation and has newer rooms available for reservations. Everything was new, clean, comfortable and modern -- from the carpets to the mattress. It was in better condition than other Choice Hotels in the Kansas City area.

Was this review helpful? Yes
Johna O, General Manager at Quality Inn & Suites, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. More

Dallas
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 3, 2014 via mobile

This renovation at best is new coat of paint and maybe new carpet. My wife called the hotel about 30 min prior to arrival to see if we could go ahead and check-in. We were told the room would be ready in 20 min. We arrived at the hotel and it was a good 40 min prior to us going... More

Review collected in partnership with La Quinta

Was this review helpful? Yes
Kerry S, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for this very thorough review regarding your perception of our accommodations, services, and hospitality. I am very sorry that we did not live up to your expectations and I want you to know how important it is for us to receive feedback from our guests. It is through constructive feedback that we are able to continuously improve upon... More

Plain City, Ohio
Top Contributor
54 reviews 54 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 14, 2014

They are in the process of remodeling and what has been done was really nice. Our king room was updated, clean and comfortable. The separate sink outside the bathroom was a pretty narrow space, but it was convenient with two people getting ready. The lobby and breakfast area were both updated and well stocked. We didn't use the pool or... More

Was this review helpful? Yes 1
Kerry S, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. Thank you again for your thorough and insightful review. More

Blue Springs, Missouri
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 9, 2014

Unexpected power outage had us looking for a close, cool and resonably priced place to stay close to home....boy did we find a great place in the Quality Inn & Suites in Lee's Summit! Rachel at the front desk was the epitome of customer service, helpful, funny and very personable! Anticipated our needs from the minute we walked in the... More

Was this review helpful? Yes
Kerry S, Guest Relations Manager at Quality Inn & Suites, responded to this review

We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. I can't begin to tell you what it means to us to hear from guests like yourself who found our accommodations and services to be so welcoming and convenient in a time of need. Thank you... More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 10, 2014

I specifically booked the hotel due to its indoor pool; however, My kids and I were declined access due to a leak. Upon inspection the pool was in working order. We were later told it is "policy" to close the pool when the hotel is at capacity. Wish I had known - I would've booked at Fairfield.

Was this review helpful? Yes
Kerry S, Guest Relations Manager at Quality Inn & Suites, responded to this review

Please accept our sincerest apologies for the issues that you encountered with our pool being closed during your stay in our hotel. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. More

Omaha Nebraska
Senior Contributor
49 reviews 49 reviews
38 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed January 24, 2013

I cannot say enough good things about this motel. Remember you are staying at a motel...not a luxury hotel. The front desk was fantastic and the young girl covering the front desk was great. When we called down with a concern about our television she came up and showed us how to fix the issue. Breakfast was as expected: pastries,... More

Was this review helpful? Yes 2
Johna O, Manager at Quality Inn & Suites, responded to this review

Thank you for your feedback. I am so lucky to have staffs that enjoy their job and cares about the guests that stay with us. We look forward to seeing you in the future. More

Rogers
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 6, 2012

The pool & jacuzzi were broken, no HBO, breakfast wasnt what we've had at QIs -sub par. Bathroom was filthy. After many requests & promises by the front desk to clean, it was not done. We were given fresh towels, but our door was left ajar. On checkout, I spoke w/the mgr, who promised a $40 credit. A week later,... More

Was this review helpful? Yes 2
Johna O, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to comment on your recent stay at our hotel. I apologize for the inconvenience that you’ve encountered in our hotel. I’ll make sure to let the management and the staffs know about your feedback so we can address these issues right away. We hope to see you again so that we can provide the... More

Cairo, Missouri
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 2, 2012

I stay here several times through football season. Beds are very nice, rooms are clean. Owner very nice. Great location, not too far from I-70, shopping, restaurants, etc, yet in a quiet little neighborhood. The breakfast is mediocre at best, the drink machine has been broke for over a month. Overall, nice for the price and would recommend for an... More

Was this review helpful? Yes 1
Johna O, Manager at Quality Inn & Suites, responded to this review

Thank you for your feedback. I am so lucky to have staffs that enjoy their job and cares about the guests that stay with us. We’re sorry about the drink machine; I’ll make sure to address this issue right away. We look forward to seeing you in the future. More

Topeka, Kansas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 23, 2012

Hi, we recently stayed at the Quality Inn & Suites in Lee's Summit, MO. It is in our opinion that the maintenance of this particular site was rather run down. The front desk staff was very friendly, but dressed highly inappropriate for greeting the public. When we went to eat breakfast the milk was sour and there was not staff... More

Was this review helpful? Yes 1
Johna O, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to comment on your recent stay at our hotel. I apologize for the inconvenience that you’ve experience at our hotel. Rest assured that your feedback is important to us, I’ll make sure to let the management know and address these issues right away. We hope to see you again so that we can provide... More

Mid-Missouri, USA
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 16, 2012

Not sure where to start but I'll go with the positives. The bed was great and the location was perfect for us. Too bad the rest of it was not good because we stay in that area a lot and I won't go back to this place. The carpets are filthy throughout the hotel. The first room they gave us,... More

Was this review helpful? Yes 2
Johna O, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to comment on your recent stay at our hotel. I apologize for the inconvenience that you’ve experience at our hotel. Rest assured that your feedback is important to us; I’ll make sure to let the management know and address these issues right away. Thank you very much for drawing your attention to these problems.... More

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Additional Information about Quality Inn & Suites

Address: 4825 NE Lakewood Way, Exit 14, Lee's Summit, MO 64064 (Formerly Holiday Inn Express Kansas City-Lee's Summit)
Phone Number:
Location: United States > Missouri > Lee's Summit
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
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Also Known As:
Quality Hotel Lee`s Summit
Quality Inn And Suites
Lee s Summit Holiday Inn
Holiday Inn Lees Summit
Holiday Inn Lee s Summit

15 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Here at the Quality Inn & Suites Lee's Summit, we're passionate about taking good care of you and want to make your stay exceptional. We are centrally located near many area attractions, including restaurants, shopping, the Independence Events Center and just minutes from Arrowhead Stadium - Kansas City Chiefs, Kauffman Stadium - Kansas City Royals and The Sprint Center. ... more   less 
Number of rooms
75

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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