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All 10 Lee's Summit hotels

Quality Inn & Suites

2.0 of 5 Motel   |   4825 NE Lakewood Way, Exit 14, Lee's Summit, MO 64064 (Formerly Holiday Inn Express Kansas City-Lee's Summit)
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Ranked #6 of 10 hotels in Lee's Summit
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31 people have reviewed this hotel

Traveler rating
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    4
    9
    15
See reviews for
12
5
2
9
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
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English first
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I specifically booked the hotel due to its indoor pool; however, My kids and I were declined access due to a leak. Upon inspection the pool was in working order. We were later told it is "policy" to close the pool when the hotel is at capacity. Wish I had known - I would've booked at Fairfield.

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Omaha Nebraska
Senior Contributor
47 reviews 47 reviews
37 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed January 24, 2013

I cannot say enough good things about this motel. Remember you are staying at a motel...not a luxury hotel. The front desk was fantastic and the young girl covering the front desk was great. When we called down with a concern about our television she came up and showed us how to fix the issue. Breakfast was as expected: pastries,... More

Was this review helpful? Yes 2
Johna O, Manager at Quality Inn & Suites, responded to this review

Thank you for your feedback. I am so lucky to have staffs that enjoy their job and cares about the guests that stay with us. We look forward to seeing you in the future. More

Rogers
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 6, 2012

The pool & jacuzzi were broken, no HBO, breakfast wasnt what we've had at QIs -sub par. Bathroom was filthy. After many requests & promises by the front desk to clean, it was not done. We were given fresh towels, but our door was left ajar. On checkout, I spoke w/the mgr, who promised a $40 credit. A week later,... More

Was this review helpful? Yes 2
Johna O, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to comment on your recent stay at our hotel. I apologize for the inconvenience that you’ve encountered in our hotel. I’ll make sure to let the management and the staffs know about your feedback so we can address these issues right away. We hope to see you again so that we can provide the... More

Cairo, Missouri
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 2, 2012

I stay here several times through football season. Beds are very nice, rooms are clean. Owner very nice. Great location, not too far from I-70, shopping, restaurants, etc, yet in a quiet little neighborhood. The breakfast is mediocre at best, the drink machine has been broke for over a month. Overall, nice for the price and would recommend for an... More

Was this review helpful? Yes 1
Johna O, Manager at Quality Inn & Suites, responded to this review

Thank you for your feedback. I am so lucky to have staffs that enjoy their job and cares about the guests that stay with us. We’re sorry about the drink machine; I’ll make sure to address this issue right away. We look forward to seeing you in the future. More

Topeka, Kansas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 23, 2012

Hi, we recently stayed at the Quality Inn & Suites in Lee's Summit, MO. It is in our opinion that the maintenance of this particular site was rather run down. The front desk staff was very friendly, but dressed highly inappropriate for greeting the public. When we went to eat breakfast the milk was sour and there was not staff... More

Was this review helpful? Yes 1
Johna O, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to comment on your recent stay at our hotel. I apologize for the inconvenience that you’ve experience at our hotel. Rest assured that your feedback is important to us, I’ll make sure to let the management know and address these issues right away. We hope to see you again so that we can provide... More

Mid-Missouri, USA
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 16, 2012

Not sure where to start but I'll go with the positives. The bed was great and the location was perfect for us. Too bad the rest of it was not good because we stay in that area a lot and I won't go back to this place. The carpets are filthy throughout the hotel. The first room they gave us,... More

Was this review helpful? Yes 2
Johna O, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to comment on your recent stay at our hotel. I apologize for the inconvenience that you’ve experience at our hotel. Rest assured that your feedback is important to us; I’ll make sure to let the management know and address these issues right away. Thank you very much for drawing your attention to these problems.... More

Springfield, Missouri, United States
1 review
2 of 5 stars Reviewed May 14, 2012

The rooms are nice, the beds are comfy.......Recently stayed on May 13th 2012. Booked 2 rooms. In my sons room : Chips and Cheetos on the floor......mold in the coffee pot. My room....AC did not work. Booked smoking rooms. A sign was in the room NO SMOKING....setting right next to ash trays....hmmm? The heated pool was ice cold. (We'd stayed... More

Was this review helpful? Yes
Johna O, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to comment on your recent stay at our hotel. I apologize for the inconvenience that you’ve encountered in our hotel. I’ll make sure to let the management and the staffs know about your feedback so we can address these issues right away. We hope to see you again so that we can provide the... More

Saint Louis, Missouri
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 21, 2012

Wedding planning and showers are always fun ... right? Traveling out of town to see our family for a wedding shower brings us to Lees Summit, MO. We were trying to save a little bit of money so my mom found this place based on the rates and the pictures that didn’t look so bad…. Not so fast hot shot…... More

Was this review helpful? Yes 3
Johna O, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to comment on your recent stay at our hotel. I apologize for the inconvenience that you’ve experience at our hotel. Rest assured that your feedback is important to us; I’ll make sure to let the management, staffs and especially the house keeping know and address these issues right away. Thank you very much for... More

1 review
1 of 5 stars Reviewed March 5, 2012 via mobile

We stayed 2 nights because of the location and price. 1st night everything looks clean pool nice hot tub out of order they said the heating element went out. It happens, but after reading other reviews it goes back to sept of 2011 same excuse? Front desk clerk had been an employee for 4 days no manager, asst manager, maintenance... More

Was this review helpful? Yes
Johna O, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to comment on your recent stay at our hotel. I apologize for the inconvenience that you’ve experience at our hotel. Rest assured that your feedback is important to us; I’ll make sure to let the management, staffs and especially the house keeping know and address these issues right away. I am sorry about the... More

Iola, Kansas, United States
1 review
1 of 5 stars Reviewed February 29, 2012

This Place Was Out Of Everything.The Cable Didn't Work Unless You Move a Wire Back Of The Old Fashion Tv,Surprise Me It Wasn't Black In White Tv.The Hot Tub In The Pool Was Freezing Water, Heated Yeah Right More Like Cold Tub.What A Joke.....Everyone Their Looks Like There From The Living Dead,Half Asleep.Took Half The Day Just For Them Come... More

Was this review helpful? Yes
Johna O, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to comment on your recent stay at our hotel. I apologize for the inconvenience that you’ve encountered in our hotel. I’ll make sure to let the management and the staffs know about your feedback so we can address these issues right away. We hope to see you again so that we can provide the... More

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Additional Information about Quality Inn & Suites

Also Known As:
Quality Inn And Suites
Quality Hotel Lee`s Summit
Quality Hotel
Lee s Summit Holiday Inn
Holiday Inn Lees Summit
Holiday Inn Lee s Summit
Address: 4825 NE Lakewood Way, Exit 14, Lee's Summit, MO 64064 (Formerly Holiday Inn Express Kansas City-Lee's Summit)
Phone Number:
Location: United States > Missouri > Lee's Summit
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 hotels in Lee's Summit
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Official Description (provided by the hotel):
Here at the Quality Inn & Suites Lee's Summit, we're passionate about taking good care of you and want to make your stay exceptional. We are centrally located near many area attractions, including restaurants, shopping, the Independence Events Center and just minutes from Arrowhead Stadium - Kansas City Chiefs, Kauffman Stadium - Kansas City Royals and The Sprint Center. ... more   less 
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