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All 10 Lee's Summit hotels

Quality Inn & Suites

2.0 of 5 Motel   |   4825 NE Lakewood Way, Exit 14, Lee's Summit, MO 64064 (Formerly Holiday Inn Express Kansas City-Lee's Summit)
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Ranked #7 of 10 Hotels in Lee's Summit
A recent review
5 of 5 stars Reviewed August 10, 2014
honestrealreviews Orlando, Florida
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7 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Eau Claire
Top Contributor
56 reviews 56 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 2 weeks ago

When you check into a motel and have reserved a handicap room that is what you should get. We reserved that room because recently I had undergone major knee surgery so the facilities they described when we reserved the room would work the best. Turns out they had NO HANDICAP ROOM. They gave the excuse that they were remodeling and... More

Was this review helpful? Yes
Kerry S, Manager at Quality Inn & Suites, responded to this review

I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues and misunderstandings right away. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no... More

Orlando, Florida
Top Contributor
306 reviews 306 reviews
90 hotel reviews
173 helpful votes 173 helpful votes
5 of 5 stars Reviewed August 10, 2014

The property was still in the process of a major renovation and has newer rooms available for reservations. Everything was new, clean, comfortable and modern -- from the carpets to the mattress. It was in better condition than other Choice Hotels in the Kansas City area.

Was this review helpful? Yes
Johna O, General Manager at Quality Inn & Suites, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. More

Dallas
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 3, 2014 via mobile

This renovation at best is new coat of paint and maybe new carpet. My wife called the hotel about 30 min prior to arrival to see if we could go ahead and check-in. We were told the room would be ready in 20 min. We arrived at the hotel and it was a good 40 min prior to us going... More

Review collected in partnership with La Quinta

Was this review helpful? Yes
Kerry S, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for this very thorough review regarding your perception of our accommodations, services, and hospitality. I am very sorry that we did not live up to your expectations and I want you to know how important it is for us to receive feedback from our guests. It is through constructive feedback that we are able to continuously improve upon... More

Plain City, Ohio
Top Contributor
55 reviews 55 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 14, 2014

They are in the process of remodeling and what has been done was really nice. Our king room was updated, clean and comfortable. The separate sink outside the bathroom was a pretty narrow space, but it was convenient with two people getting ready. The lobby and breakfast area were both updated and well stocked. We didn't use the pool or... More

Was this review helpful? Yes 1
Kerry S, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. Thank you again for your thorough and insightful review. More

Blue Springs, Missouri
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 9, 2014

Unexpected power outage had us looking for a close, cool and resonably priced place to stay close to home....boy did we find a great place in the Quality Inn & Suites in Lee's Summit! Rachel at the front desk was the epitome of customer service, helpful, funny and very personable! Anticipated our needs from the minute we walked in the... More

Was this review helpful? Yes
Kerry S, Guest Relations Manager at Quality Inn & Suites, responded to this review

We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. I can't begin to tell you what it means to us to hear from guests like yourself who found our accommodations and services to be so welcoming and convenient in a time of need. Thank you... More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 10, 2014

I specifically booked the hotel due to its indoor pool; however, My kids and I were declined access due to a leak. Upon inspection the pool was in working order. We were later told it is "policy" to close the pool when the hotel is at capacity. Wish I had known - I would've booked at Fairfield.

Was this review helpful? Yes
Kerry S, Guest Relations Manager at Quality Inn & Suites, responded to this review

Please accept our sincerest apologies for the issues that you encountered with our pool being closed during your stay in our hotel. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. More

Omaha Nebraska
Senior Contributor
49 reviews 49 reviews
38 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed January 24, 2013

I cannot say enough good things about this motel. Remember you are staying at a motel...not a luxury hotel. The front desk was fantastic and the young girl covering the front desk was great. When we called down with a concern about our television she came up and showed us how to fix the issue. Breakfast was as expected: pastries,... More

Was this review helpful? Yes 2
Johna O, Manager at Quality Inn & Suites, responded to this review

Thank you for your feedback. I am so lucky to have staffs that enjoy their job and cares about the guests that stay with us. We look forward to seeing you in the future. More

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Additional Information about Quality Inn & Suites

Address: 4825 NE Lakewood Way, Exit 14, Lee's Summit, MO 64064 (Formerly Holiday Inn Express Kansas City-Lee's Summit)
Phone Number:
Location: United States > Missouri > Lee's Summit
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 75
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Also Known As:
Quality Inn And Suites
Quality Hotel Lee`s Summit
Lee s Summit Holiday Inn
Holiday Inn Lees Summit
Holiday Inn Lee s Summit

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