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Country Club Hotel & Spa

250 Racquet Club Dr, PO Box 1599, Lake Ozark, MO 65049
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Country Club Hotel & Spa
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Ranked #9 of 13 Hotels in Lake Ozark
A recent review
4 of 5 stars Reviewed January 24, 2012
manonjk
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132 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Country Club Hotel & Spa
See the most recent reviews
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 24, 2012

We stayed In a king suite on the 4th floor. We stayed 2 nights. When we walked in the room, there was an odor, after a while you didn't notice it so much, but it was always there. It seemed to come from the bedspread and curtains. We found an empty yoohoo box in the closet by the kitchen area.... More 

Was this review helpful? Yes 4
Management response:

I appreciate your comments on your visit to the Country Club Hotel. I apologize for the inconveniences you experienced. It is always important to me as the Manager to hear when we have let a guest down. By hearing from you it helps us improve our operation and provide a better experience. I am pleased to hear you would return... More 

Makanda, Illinois
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 17, 2012

I attended a business conference at this hotel. I was in the main hotel, and my room was great. Staff was very nice, Bobbie made sure I found a local resturaunt where we could dine outside. We were with a large group, there was a room mix up, but it was resolved quickly. I think it would be a grand... More 

Was this review helpful? Yes 2
Management response:

I appreciate you taking your time to write about your visit to the Country Club Hotel. It is especially nice when a guest names a staff member by name in a positive way. Customer service at the Country Club Hotel is our number 1 priority and comments such as yours is an indication we are doing our job. We take... More 

Columbia, Missouri, United States
1 review
2 of 5 stars Reviewed December 30, 2011

Booked room on priceline for a great rate for a great room. Wife and I had to hassle with hotel staff about priceline reservation as they attempted to collect a second payment for room. Confusion was eventually cleared up but not before experiencng stress and a waste of time talking with people from India about a hotel room in Missouri.... More 

Was this review helpful? Yes
Sedalia, Missouri
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 4, 2011

My mother, sister, and I just returned from a stay at the Country Club Hotel. The customer service was excellent. The front desk representative, Sue, went out of her way to help us along with every employee we came in contact with. They provided a wheelchair for my mother so she wouldn't have to walk on her walker so far... More 

Was this review helpful? Yes 2
Warrenton, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2011

This was our second year to hold our dance event at the Country Club. Many of our participants loved the hotel so much that they booked their rooms for next year before they left the property. With only 83 rooms, half or better are already taken. The dance floor was in excellent shape this year and it made our event... More 

Was this review helpful? Yes 2
Overland Park, Kansas
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 16, 2011

First appearances are deceiving. You pull up to a guard shack with a sign that says guard is on patrol, clearly just a farce. Once you enter the hotel it is very clear that it needs major renovations. Decor is not only dated but worn out. It us clear that the staff works hard to keep things clean but they... More 

Was this review helpful? Yes
CountryClubManager, General Manager at Country Club Hotel & Spa, responded to this review

Thank you for your comments on your recent stay at the Country Club Hotel. I am sorry your visit did not measure up to your expectations. Our hotel property is located inside a condominium community. There are certain services that are responsibility of the condominium owners association that because of our proximity can easily be misunderstood and those services expected... More 

Lebanon, Illinois
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 3, 2011

My husband and i recently stayed at this hotel for a weekend getaway and to go shopping at the outlet mall. The entire hotel staff was very friendly and courteous. We stayed in a Jr Suite. The room was very large, which we loved, but is in need of serious renovation. There are marks on the walls and the bedding,... More 

Was this review helpful? Yes 1
CountryClubManager, General Manager at Country Club Hotel & Spa, responded to this review

Thank you for your review regarding your recent stay at the Country Club Hotel. All guest comments are reviewed by our executive staff and discussed with recommendations on how to continue to improve. I’m sorry your stay did not meet your expectations. We have completed a number of improvement projects to day with more planned for this off season. We... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2011

I had to stay at the country club hotel for a conference this past weekend. I have stayed at this hotel before with the same group but this time I actually enjoyed my stay. When I walked in the door I was automatically greeted with a smile by a young lady by the name of Candy. She was very helpful... More 

Was this review helpful? Yes 1
CountryClubManager, General Manager at Country Club Hotel & Spa, responded to this review

Thank you for your comments on your recent stay at the Country Club Hotel. It is always nice to hear from a guest that has enjoyed their stay. We always value the opinion of our Group attendees as well as our individual guests. We always strive to provide the same level of service to all guests. I was especially interested... More 

Saint Charles, Missouri
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 25, 2011

This was second visit to the hotel - September 2010 and again September 2011. Last year, some of the staff in the restaurant were not the best...almost seemed to resent having to serve us. This year the staff could not have been better. The room was lovely and very clean. The indoor pool was immaculate with it's new paint job!... More 

Was this review helpful? Yes 3
CountryClubManager, General Manager at Country Club Hotel & Spa, responded to this review

Thank you for your comments on your recent stay at the Country Club Hotel. We are very pleased you enjoyed your stay and noticed changes that have been made. Since the Country Club Hotel came under new management a year ago, it has been our goal to become the leader in Customer service at the Lake of the Ozarks. Through... More 

Columbia, MO
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 8, 2011

I've stayed at this hotel several times, usually in a "junior suite," which is very spacious. On my last visit it was terribly apparent the grounds need help. The pool was filthy - a greenish color in the deep end of the pool. Several families came by, took one look at the pool, and left. There was a green mold... More 

Was this review helpful? Yes
CountryClubManager, General Manager at Country Club Hotel & Spa, responded to this review

Thank you so much for your comments on the Country Club Hotel & Spa. I would like to apologize for your disappointment in the appearance of the grounds and the outdoor pool area. I would however like to point out that we had actually closed the outdoor pool for the season and were in the process of winterizing it when... More 

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