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BEST WESTERN Kirkwood Inn

Certificate of Excellence
3.0 of 5
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1200 South Kirkwood Road, Kirkwood, Saint Louis, MO 63122
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BEST WESTERN Kirkwood Inn
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Ranked #1 of 3 Hotels in Kirkwood
Certificate of Excellence
A recent review
5 of 5 stars reviewed 6 days ago
Ngodup C Dallas, United States
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244 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is my first review ever on TripAdvisor. I am a Diamond Elite Best Western Rewards Member and this was the best customer service I've ever received at a Best Western. Anika Chase did an exceptional job providing top notch customer service. For example, this was my first visit to St Louis, after I mentioned that to Anika, she put... More 

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 1 week ago

I never write reviews, but our experience here was soo great I had to write. We checked in on June 21, around 2 or 2:30 in the afternoon. The two girls at the desk were very, very kind as our trip to town was due to my dying mother in law. They said the kindest words to us. Then, we... More 

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Galveston, Texas, USA
2 reviews
2 of 5 stars Reviewed 1 week ago

did not get reservations booked, no infor on pet charges and requirements, dirty floors, ants in the room, (try sleeping in bed with ants crawling on night stand next to bed) but had a nice breakfast.

Review collected in partnership with Best Western

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Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Good Evening, Please accept my sincere apologies on behalf of our entire team for your less than satisfactory stay with us. As I previously communicated with you regarding these circumstances, I respectfully request that you reach out to me offline to discuss further. I can be reached at (314) 821-3950, or cindy@pmihotels.com. I very much hope we can speak soon.... More 

Mesa, Arizona
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice rooms, clean. Not recently updated, but far from grungy. Staff nice. Bathroom clean. Breakfast was good, eggs, sausage potato mix, biscuit & gravy. Pancake maker was a hit with the kids. Cereal choices could be better. I would stay again.

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Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Good Morning, and thank you so much for your the great review of your recent stay with us. We are so glad you and your family enjoyed yourselves. We appreciate your business and hope you keep us in mind should you return to our area. Best Wishes! Cindy Brasseur and Team BWKI More 

United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is clean, centrally located and convenient to many restaurants and sight-seeing locations. Safe environment, friendly staff, nice pool, and great bar. I thought I lost my backpack, and the staff searched high and low for me. Turned out my kids had picked it up for me.

Review collected in partnership with Best Western

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Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Terrible dark and dingy hotel. Has not been renovated or updated since forever. Room smelled like the Chili's burgers made in area below room. Bed was so overused that I sunk in and hurt my back. Must be replaced! Staff uninterest3ed at best. Location good but better off to stay at Hampton Inn a mile away.

Review collected in partnership with Best Western

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Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Hi Terry: Since we have communicated previously, again - please accept my apologies for not exceeding your expectations with your recent stay with us. I assure you that your comments regarding our product quality and customer service are appreciated, for they allow us to address areas that directly impact our guests. As a note, Michael at our front desk brought... More 

Farmington, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We arrived very late to the Hotel and we were greeted by a very friendly young man who was very helpful. The satisfaction continued as we got to our room and it was very clean and cool. Had a great nights sleep, very comfortable beds love the pillows and then off to the breakfast. Had a great breakfast very clean... More 

Was this review helpful? Yes 1
Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Greetings Kim! Wow...thanks for taking the time to share your experience at our hotel. Justin will be delighted for your shout-out! We're all delighted that you enjoyed your stay and breakfast the next morning. Hope you can visit again soon! Our Very Best, Cindy Brasseur & Team BWKI More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Good hotel. Friendly staff. My son liked the options at breakfast (pancake maker). East access to highways and close to Kirkwood and Webster Groves. The Magic House is just up the street. Would stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Good Morning Ann, So glad your son likes our new pancake maker! It is a great addition to our hot breakfast offerings. We appreciate your review and pointing out our proximity to both the Magic House and Webster Groves. The Magic House is truly a Kirkwood treasure - I suspect your son probably had a great time there! Should you... More 

Houston, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Highly recommend staying at this hotel. The rooms were clean and the staff very friendly. The location is excellent with several restaurants within walking distance. This hotel is located in a very nice, safe area.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Hi Cherry, Thanks for taking the time to review your stay with us. Your compliments are truly appreciated by all of us! Hope you remember us the next time you visit the St. Louis area. Best Wishes, Cindy Brasseur & Team BWKI More 

Manchester Center, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

this hotel provided a nice respite from travelling with pets. we had a room close to an exit for easy in and out. location wasn't the best relative to WASHU but is good if you need to do shopping. I would stay again

Review collected in partnership with Best Western

Was this review helpful? Yes
Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Good Morning Cecilia, Our pet travelers are appreciated for the absolute delight they bring our team. We are glad you found our location to be convenient, as well as our pet rooms. We hope you will have the chance to visit again should you return to Washington University. Best Wishes, Cindy Brasseur & Team BWKI More 

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