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All 3 Kirkwood hotels

BEST WESTERN Kirkwood Inn

1200 South Kirkwood Road, Kirkwood, Saint Louis, MO 63122
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Ranked #1 of 3 Hotels in Kirkwood
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 weeks ago
RICHARD S Augusta, Georgia, USA
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206 reviews from our community

Traveler rating
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    29
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Augusta, Georgia, USA
Contributor
12 reviews 12 reviews
9 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

The rooms are good sized and the staff is well trained and accommodating. The bathrooms are small which makes an extended stay a bit less comfortable. The attached restaurant (Chilli's) is poorly managed which required a wait when tables were empty due to lack of wait staff. The breakfast was minimal at best and the eggs looked as if they... More 

Review collected in partnership with Best Western

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Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Hello Richard, and thank you for your unflinching review of your stay. We truly appreciate when items are pointed out that aren't to our guest's expectations - for it provides us with the opportunity to take action on improvement. I am sorry your experience was not satisfactory at breakfast as well as Chili's Bar & Grill. I personally guarantee immediate... More 

Rolla, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel was very conveniently located right off I-44 near the I-270 junction. There are multiple great eating places to choose from and a variety of shopping options. Chili's is attached to the hotel so I didn't even have to leave the building to eat dinner. The staff was very friendly and helpful. The room was clean and the bed was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Hi Sarah, We're so glad you found us and enjoyed your visit to our hotel! We appreciate your complimentary observations of your stay and hope that you will return when you find yourself back in St. Louis. Best wishes for a spectacular 2015! Cindy Brasseur & Team BWKI More 

Granbury, Texas
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 20, 2014

Husband and I stayed one night after a long day of driving on our way to WI from TX. This hotel is very conveniently located off Interstate 44. Although it's in a heavy shopping area, our room (312) was very quiet. The cozy bar was relaxing and perfect for a cocktail before having a casual dinner at the attached restaurant... More 

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Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Greetings of the Season! Thank you for sharing your experience with our fine hotel with your fellow travelers. Detailed reviews such as your truly assist folks in making their lodging decision - and we very much appreciate your complimentary comments about your stay. We hope you will visit again when you travel from Texas to Wisconsin! Happiest of Holidays... Cindy... More 

Nebraska
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 2, 2014

I was a bit curious after reading a couple of reviews. The staff was friendly as could be. While there was still some renovating going on, our room was super nice. Everything looked clean. Considering the frigid temps outside, having a bar and Chili's connected to the building was a plus, plus, plus! The location was very nice, for a... More 

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Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Hi Gramps45, I must admit it feels a bit odd to be addressing you as Gramps! Thank you for the great comments about your stay with us. We all truly enjoy what we do and where we do it and it is always wonderful to hear that it is noticed. We hope you had a great visit to our area... More 

Jackson, MO, United States
1 review
5 of 5 stars Reviewed November 18, 2014

We went to St Louis for the night to attend 2 football games. The hotel location was excellent for where we needed to go. The breakfast was more than we expended. The room was very clean and the beds seemed somewhat new and very comfortable.

Review collected in partnership with Best Western

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Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Greetings Vonda, We are delighted to read your review of your stay with us. Thank you for your complimentary comments. Hope you had a great time at the Ram's game. We look forward to being of service on your next football trip - and we do great baseball too! Best Wishes, Cynthia Brasseur General Manager More 

albuquerque, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 18, 2014

Extremely clean, very helpful staff, don't know how they can make it, very quiet (great) because of few customers. I was glad they have railroad crews staying there, otherwise they would be gone. They own a Chilies Restaurant in same building and a small bar, both of which are enjoyable.

Review collected in partnership with Best Western

Was this review helpful? Yes
Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Hi Wally, Fantastic news to read that you enjoyed your stay. Thanks for the shout-out on our cleaniness - we take great pride in the hard work our BWKI Clean Team does every day. We hope you have the opportunity to visit on your next trip through our area. Best! Cynthia Brasseur General Manager More 

Roseville, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 13, 2014

My stay at Best Western was amazing. I appreciate how you take the time to pay attention to what is being said on surveys and actually improving upon the items listed in the survey. Thank you for making my stay and my friends stay a great experience.

Review collected in partnership with Best Western

Was this review helpful? Yes
Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Hi Gloria, What a wonderful pleasure it was to read your review...and know that you have stayed with us before. We delight in our returning guests and are so happy you enjoyed your return visit. Best wishes for a magical holiday season from your friends at the BEST WESTERN Kirkwood Inn! Cindy Brasseur & Team More 

Clinton Township, Michigan
1 review
5 of 5 stars Reviewed November 11, 2014

The rooms are very clean and well light but could use a microwave in the room or at least on every floor could use ice machine on every floor but the area is great around many restaurant and stores. I would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Hello and thank you for your review of our hotel. We appreciate your observations about our cleanliness, of which we truly are proud. We hope that you will have the opportunity to stay with us again should your travels bring you back to St. Louis. Sincerely, Cindy Brasseur More 

Heavener OK
1 review
2 of 5 stars Reviewed November 5, 2014

The hotel which was newly renovated had nice beds and rooms but the price was a little on the high side compared to other comparable hotel chains but my wife was with me so I thought it seemed according to pictures etc that I was willing to pay a little more for nice rooms. Just as we get ready to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Hello and thank you for your insightful comment about your stay. Please accept my sincere apologies for the condition of the toilet in your guestroom. It is unacceptable that a room be released for rental in that condition, and it certainly does not reflect our high cleanliness standards. I will not make excuses, but offer my guarantee that this situation... More 

Prairie Village
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed November 4, 2014

This has been a quality hotel for some time, but the overall maintenance and appearance has gone down while the costs have gone up. It used to be the only hotel in the area that we considered, but now we will look at other options.

Review collected in partnership with Best Western

Was this review helpful? Yes
Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review

Dear John, Please accept my apologies that we did not exceed your expectations during your stay. We work very hard to provide the best in customer service and product quality, continually improving our hotel every year. I hope you will offer us the opportunity to provide you with an improved experience in the future. Sincerely, Cindy Brasseur General Manager More 

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Additional Information about BEST WESTERN Kirkwood Inn

Address: 1200 South Kirkwood Road, Kirkwood, Saint Louis, MO 63122
Phone Number:
Location: United States > Missouri > Saint Louis > Kirkwood
Price Range (Based on Average Rates): $$
Number of rooms: 114
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Also Known As:
Best Western Kirkwood Hotel Kirkwood
Best Western Saint Louis
Saint Louis Best Western
BEST WESTERN Kirkwood Inn MO - Saint Louis

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