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Extended Stay America - Kansas City - South

2.0 of 5
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550 East 105th St, Kansas City, MO 64131
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1 room 1 guest
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Extended Stay America - Kansas City - South
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68 Reviews from our TripAdvisor Community

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Traveler rating
    12
    8
    4
    12
    32
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17
4
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21
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
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English first
  • All months
    (68)
  • Mar-May only
    (20)
  • Jun-Aug only
    (21)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (13)
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Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We chose this hotel because the location was perfect for our needs. This was the first time I have ever stayed at an extended stay type property where you had to ask the front desk for a coffee pot , dishes, pots & pans etc. Also very odd was there was an ironing board in the room but no iron,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the door latch, trash can, and odor is truly regrettable. We are very sorry for your experience. To prevent this from happening again, I am meeting with my team to go over the importance of maintenance policies as well... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We arrived around 2 and we're told we could not check in even if our rooms were done. When we came back at three, one of our rooms were apparently not ready. Then around 4, two men robbed the front desk! I was only aware of the situation when I heard people screaming to call the police. My brother called... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

The feedback provided in your review is much appreciated. I sincerely apologize for the situation you experienced during your stay. Please know that guest safety is our first priority, and I will be taking actions to ensure you experience is not repeated. Regarding check-in, I will be retraining our staff to ensure rooms are cleaned and inspected on time to... More 

Wichita, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We had a horrible experience at this hotel. The room was filthy when we checked in- the whole place smelled, dirty toilet, dirty shower, Band-Aid wrappers in drawers, and the place had clearly not been vacuumed since the previous guests had left. When we showed up to the hotel at 2:00pm, we were very rudely told that we couldn't check... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is truly regrettable. We are very sorry for your experience. In response to your feedback, I will be meeting with our staff to review proper customer service etiquette as well as housekeeping policies to ensure that experiences such as yours... More 

Westbrook, Maine
1 review
2 of 5 stars Reviewed 5 weeks ago

Arrived at 2:00 and went to check in - am told curtly that check-in is at 3:00. I say no problem - we will wait in those chairs over there. An employee - I believe maybe an asst manager walks by me twice and stops to check if I have been helped. I tell her my tale of woe and... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Kansas City - South, responded to this review

Hi Arlene, I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were unhappy with your room. We do our best to accommodate all our guest needs; unfortunately we failed that mission. As this hotel’s manager, I can assure you that I have spoken with the staff about the issues... More 

Athens, Alabama
Level Contributor
416 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 stars Reviewed July 15, 2015

This was my first stay at an Extended Stay hotel. This location is very convenient to a lot of areas including Overland Park, Grandview & Leawood but this particular neighborhood is run down. This facility has interior room entrances and is three story with an elevator. The entry/check-in area looks decent but the rooms and hallways are worn. My particular... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our hotel’s appearance was not up to standard. In response to your feedback, I am pleased to let you know that we will be receiving renovations in the upcoming months to address these mentioned issues. I really appreciate you bringing... More 

Avondale, Arizona
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed July 7, 2015

Well, I did not do enough research on what to expect at this type of facility. No free hot breakfast; just grab and go dry snacks, bananas, and grain-based bars. The lobby had not restroom if you were coming down from your room and needed a last minute pit stop. We had a mini-kitchen, but no pots, coffee pot or... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Kansas City - South, responded to this review

Hi Beverly, I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay with us was not 100% satisfactory. I discussed your comments with the team, and I do apologize that both the dishes and... More 

Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 23, 2015

My friend stayed for six weeks while doing a piece of theater in town. I was impressed by how comfortable the room was. Well stocked kitchen, bathroom and main sleep/office room. Very cool to know these hotels are all across the country. This one on Main Street was great.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

Thank you for taking the time to write a review. I am glad to read that you were pleased with your stay. I’m happy you enjoyed our fully equipped kitchens and spacious rooms. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. More 

Citrus Springs, Florida
1 review
2 of 5 stars Reviewed March 25, 2015

Our room was not ready when we arrived and rather than staying at a different hotel chain altogether we were given linens to clean a room ourselves. Totally unsanitary. The highlights of staying were the help of two managers, Kassy and Shawn. They came to our rescue in comping our nights stay and jumping the battery for our car. Other... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

I appreciate you bringing your experience to our attention. I am sorry to hear that you did not have a pleasant stay with us. In response to your feedback, I am working diligently with our staff to ensure your experience was an exception. I will be meeting with our housekeeping staff to make sure each room is cleaned to our... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 22, 2015

My stay started with overcharging my card compared to the internet price on the reservation ticket. I should have left then. The room looked nice but the bathroom was dirty and though it was a smoke free room the elevator and halls reeked of smoke.Thank heavens it was nice weather and I could open my windows. I had to ask... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

I appreciate you bringing your concerns to my attention. The cleanliness and service issues you described are unacceptable, and I sincerely apologize for your experience. My team and I are working together to ensure a situation like yours doesn't happen again. I really appreciate you bringing this to our attention. If you would like to discuss this further, please do... More 

1 review
1 of 5 stars Reviewed February 25, 2015

I chose this hotel over the Marriott across the street because it was a lot cheaper. Well I got what I paid for. The hotel smelled like cigarettes. The other visitors were extremely noisy throughout the night. My bathroom was not clean at all. There were pubic hairs all over the toilet. There was a wad of hair in the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

I appreciate you bringing your experience to our attention. The room cleanliness issues and noise troubles you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, our team is immediately addressing these concerns. The staff and I appreciate your comments, as it will only help us to improve. Please... More 

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