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Extended Stay America - Kansas City - South

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550 East 105th St, Kansas City, MO 64131
Extended Stay America - Kansas City - South
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Ranked #91 of 109 Hotels in Kansas City
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61 reviews from our community

Traveler rating
    12
    7
    2
    10
    30
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12
3
6
21
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • All months
    (61)
  • Mar-May only
    (19)
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    (15)
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    (14)
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    (13)
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Citrus Springs, Florida
1 review
2 of 5 stars Reviewed 4 days ago NEW

Our room was not ready when we arrived and rather than staying at a different hotel chain altogether we were given linens to clean a room ourselves. Totally unsanitary. The highlights of staying were the help of two managers, Kassy and Shawn. They came to our rescue in comping our nights stay and jumping the battery for our car. Other... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 1 week ago NEW via mobile

My stay started with overcharging my card compared to the internet price on the reservation ticket. I should have left then. The room looked nice but the bathroom was dirty and though it was a smoke free room the elevator and halls reeked of smoke.Thank heavens it was nice weather and I could open my windows. I had to ask... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago

I chose this hotel over the Marriott across the street because it was a lot cheaper. Well I got what I paid for. The hotel smelled like cigarettes. The other visitors were extremely noisy throughout the night. My bathroom was not clean at all. There were pubic hairs all over the toilet. There was a wad of hair in the... More 

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Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

I appreciate you bringing your experience to our attention. The room cleanliness issues and noise troubles you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, our team is immediately addressing these concerns. The staff and I appreciate your comments, as it will only help us to improve. Please... More 

Mercersburg, PA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 26, 2014

It was filled with smoke and other unidentifiable smells. The door had been scratched so badly by a dog and my son became allergic very quickly. The comforter had not been washed and smelled very strongly of smoke. We left the next morning despite paying for an additional night. Do not stay here!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

The staff and I read your comments about your stay with us. Please accept our most sincere apologies for the unpleasant odor in your room. To prevent this from happening again, my team is making sure we double check all pet rooms for odor and any other maintenance issues to ensure that your experience is not repeated. As well, I... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 6, 2014

I booked my room for two nights for $69.99 per night and non-smoking, upon check-in I was told they were full and they would put us in room 333 and she saw we were military and could give us a "discounted rate" of $74.99. We get up to our room to find out it was the smoking floor, and must... More 

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1 review
1 of 5 stars Reviewed August 27, 2014

DO NOT STAY HERE REPEAT DO NOT STAY HERE!!!!!! STAYED 9 OR 10 DAYS AND PLANNED ON LONGER. IM IN MIDDLE OF A BAD BREAKUP AND CUSTODY BATTLE AND HAD PRETTY MUCH ALL I OWNED AT HOTEL. WHEN I ARRIVED -MAKE NOTE....NOWHERE ON HOTELS.COM OR ESA. HOTEL SITE IS THERE MENTION OF $100 SECURITY DEPOSIT. BUT THEY DONT GIVE A... More 

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Carmel, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 28, 2014

I recently stayed in Extended Stay America, Kansas City South for Leisure and had booked 3 rooms together via booking.com. The first caveat is that you can't make any requests when going through the 3 party site which I realized only during the checkin. I was assigned all 3 rooms in smoking floor. With kids and an asthmatic it was... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

The staff and I read your comments about your stay with us. I am sorry to hear that your rooms had cleanliness issues and that my staff was unable to supply you with the amenities you needed. To uphold our company's high standards, my housekeeping staff will be reviewing cleanliness standards and procedures to ensure that your experience is not... More 

Atlanta
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 26, 2014

Be aware when you book and pay for your stay you still have to pay an additional 100.00 per night on a credit card or cash as a deposit. I was given my booked room, unpacked and then a hour later management at hotel couldn't confirm the online corporate account for direct billing. After much screaming from their manager to... More 

Was this review helpful? Yes 1
Beebe
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 7, 2014

Area very unsafe hotel has no security or security cams.my vehicles windows as well as. 8 others windows were smashed and lost over 2.000.00 in valuables. Protect your family it's Kansas City pay more for safety!

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Kansas City - South, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the security issue you experienced at our hotel. To prevent this from happening again, my team is working closely with the local police department. The staff and I appreciate your comments, as it will only help us to improve. If you have any... More 

Minnetonka, Minnesota
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed June 20, 2014 via mobile

The rooms cost about $100 a night and so not worth that! First our family had booked 2 rooms and were forced to take a 3rd cause no double rooms were available, and they made us pay the tax for that room, then my husband and I we're put on a smoking floor when we had all asked for non... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the room type availability and the plumbing issue is truly regrettable. We are very sorry for your experience. I would also like to apologize for the poor service you received from my staff regarding the plumbing issue. I met with the team to... More 

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