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Extended Stay America - Kansas City - South

2.0 of 5
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550 East 105th St, Kansas City, MO 64131
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Extended Stay America - Kansas City - South
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Ranked #84 of 110 Hotels in Kansas City
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65 Reviews from our TripAdvisor Community

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Traveler rating
    12
    8
    3
    12
    30
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15
3
7
21
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (65)
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    (20)
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    (18)
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Westbrook, Maine
1 review
2 of 5 stars Reviewed 1 week ago

Arrived at 2:00 and went to check in - am told curtly that check-in is at 3:00. I say no problem - we will wait in those chairs over there. An employee - I believe maybe an asst manager walks by me twice and stops to check if I have been helped. I tell her my tale of woe and... More 

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Athens, Alabama
Level Contributor
408 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was my first stay at an Extended Stay hotel. This location is very convenient to a lot of areas including Overland Park, Grandview & Leawood but this particular neighborhood is run down. This facility has interior room entrances and is three story with an elevator. The entry/check-in area looks decent but the rooms and hallways are worn. My particular... More 

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Avondale, Arizona
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Well, I did not do enough research on what to expect at this type of facility. No free hot breakfast; just grab and go dry snacks, bananas, and grain-based bars. The lobby had not restroom if you were coming down from your room and needed a last minute pit stop. We had a mini-kitchen, but no pots, coffee pot or... More 

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Manager_11525, Manager at Extended Stay America - Kansas City - South, responded to this review

Hi Beverly, I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay with us was not 100% satisfactory. I discussed your comments with the team, and I do apologize that both the dishes and... More 

Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 23, 2015

My friend stayed for six weeks while doing a piece of theater in town. I was impressed by how comfortable the room was. Well stocked kitchen, bathroom and main sleep/office room. Very cool to know these hotels are all across the country. This one on Main Street was great.

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Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

Thank you for taking the time to write a review. I am glad to read that you were pleased with your stay. I’m happy you enjoyed our fully equipped kitchens and spacious rooms. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. More 

Citrus Springs, Florida
1 review
2 of 5 stars Reviewed March 25, 2015

Our room was not ready when we arrived and rather than staying at a different hotel chain altogether we were given linens to clean a room ourselves. Totally unsanitary. The highlights of staying were the help of two managers, Kassy and Shawn. They came to our rescue in comping our nights stay and jumping the battery for our car. Other... More 

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Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

I appreciate you bringing your experience to our attention. I am sorry to hear that you did not have a pleasant stay with us. In response to your feedback, I am working diligently with our staff to ensure your experience was an exception. I will be meeting with our housekeeping staff to make sure each room is cleaned to our... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 22, 2015

My stay started with overcharging my card compared to the internet price on the reservation ticket. I should have left then. The room looked nice but the bathroom was dirty and though it was a smoke free room the elevator and halls reeked of smoke.Thank heavens it was nice weather and I could open my windows. I had to ask... More 

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Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

I appreciate you bringing your concerns to my attention. The cleanliness and service issues you described are unacceptable, and I sincerely apologize for your experience. My team and I are working together to ensure a situation like yours doesn't happen again. I really appreciate you bringing this to our attention. If you would like to discuss this further, please do... More 

1 review
1 of 5 stars Reviewed February 25, 2015

I chose this hotel over the Marriott across the street because it was a lot cheaper. Well I got what I paid for. The hotel smelled like cigarettes. The other visitors were extremely noisy throughout the night. My bathroom was not clean at all. There were pubic hairs all over the toilet. There was a wad of hair in the... More 

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Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

I appreciate you bringing your experience to our attention. The room cleanliness issues and noise troubles you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, our team is immediately addressing these concerns. The staff and I appreciate your comments, as it will only help us to improve. Please... More 

Mercersburg, PA
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed October 26, 2014

It was filled with smoke and other unidentifiable smells. The door had been scratched so badly by a dog and my son became allergic very quickly. The comforter had not been washed and smelled very strongly of smoke. We left the next morning despite paying for an additional night. Do not stay here!

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Manager_11525, General Manager at Extended Stay America - Kansas City - South, responded to this review

The staff and I read your comments about your stay with us. Please accept our most sincere apologies for the unpleasant odor in your room. To prevent this from happening again, my team is making sure we double check all pet rooms for odor and any other maintenance issues to ensure that your experience is not repeated. As well, I... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 6, 2014

I booked my room for two nights for $69.99 per night and non-smoking, upon check-in I was told they were full and they would put us in room 333 and she saw we were military and could give us a "discounted rate" of $74.99. We get up to our room to find out it was the smoking floor, and must... More 

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1 review
1 of 5 stars Reviewed August 27, 2014

DO NOT STAY HERE REPEAT DO NOT STAY HERE!!!!!! STAYED 9 OR 10 DAYS AND PLANNED ON LONGER. IM IN MIDDLE OF A BAD BREAKUP AND CUSTODY BATTLE AND HAD PRETTY MUCH ALL I OWNED AT HOTEL. WHEN I ARRIVED -MAKE NOTE....NOWHERE ON HOTELS.COM OR ESA. HOTEL SITE IS THERE MENTION OF $100 SECURITY DEPOSIT. BUT THEY DONT GIVE A... More 

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