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All 110 Kansas City hotels

Four Points by Sheraton Kansas City - Sports Complex

3.0 of 5 Hotel   |   4011 Blue Ridge Cut-Off, Kansas City, MO 64133 (Formerly Clarion Hotel Sports Complex)
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52%
Ranked #73 of 110 hotels in Kansas City
A recent review
4 of 5 stars reviewed yesterday
Susan H Tavares, Florida
  • Reviews (99)
  • Photos (28)
  • Amenities
  • Q&A
  • Room tips (21)
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99 people have reviewed this hotel

Traveler rating
    11
    36
    18
    19
    15
See reviews for
34
21
1
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Portuguese first
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English first
1 review
2 of 5 stars Reviewed yesterday NEW

The front desk clerk said "Uh oh" right before he gave me my room keys and ran to the back to "check on something". It was 6 p.m., and I passed the housekeeping staff in the hallway - turned out they barely had the room ready. Room itself was sparse. No fridge. Shower drained so slowly the tub filled up.... More

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Tavares, Florida
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed yesterday NEW

Clean ,fresh smelling room for a reasonable price. Right across the street from Kaufman Stadium. We stayed here while enjoying two Detroit Tiger baseball games. Entry to hotel parking was often congested due to people leaving there cars in driveway to check-in. Alternate parking was chained off and not available. No breakfast is included.

Was this review helpful? Yes
st joseph, mo
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Kansas City Four Points Shearton at the STADIUM I think the management of this hotel needs to get their head out of their butt before it is too late. They can't leave the front desk clerks up there taking rear end eating for something they have no control over. What I am talking about is not having rooms ready because... More

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Ames, Iowa
1 review
1 of 5 stars Reviewed 2 weeks ago

Sad old property! Air conditioner sounded like a jet plane, maid service slow, (yes understaffed) bathroom shower drain very slow, stool had to be manually shut off or it would run and run. I finally quit complaining, it is just poorly run. Front desk people not there but go behind a closed door! I actually started feeling bad for the... More

Was this review helpful? Yes
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton Kansas City - Sports Complex, responded to this review

Dear B H, Thank you for your feedback. We are sorry to hear that you did not enjoy your recent stay at our hotel. Issues with our air conditioning system and housekeeping have been addressed in hopes of better improving future guest experiences. We hope that you will give us another try in the future. Take care. More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel is one of the worst hotels in the nation. There is horrific service. The front desk is always empty you have to wait forever to talk to someone. The rooms are gross, floors are muddy. Small rooms and horrible cleaning services. Found blood stains and pet hairs on sheets, foreshadowing no sheet replacements. Not only just in one... More

Was this review helpful? Yes 2
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton Kansas City - Sports Complex, responded to this review

Dear lizzie L, Thank you for taking the time to provide us with your feedback. We sincerely apologize for your unpleasant experience. We will address the issue with the sheets and floors with housekeeping immediately. Please feel free to reach out to our General Manager at jhirst@fourpointskansascitysc.com if you should feel the need. Again, thank you for your review. More

Winnipeg, Canada
Contributor
20 reviews 20 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 weeks ago

recently sort of renovated, used to be a Clarion Hotel, suppose they should have renovated properly, staffed properly and prepared for guests....good thing it was a Sunday Night as it was not very busy there wasn't enough food for my wife and I to have the complementary breakfast we were given as the sink in our first room did not... More

Was this review helpful? Yes 4
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton Kansas City - Sports Complex, responded to this review

Dear 801JanB801, Thank you for taking the time to leave us a response. We apologize that our hotel did not meet your expectations, these issues have been addressed with our staff to better improve our services. Again, thank you for your feedback and giving us the chance to improve our hotel. More

Moberly, Missouri
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 6, 2014

This was a last minute stop. We had never heard of this hotel. We were told when we called that they gave a free hot breakfast and had a pool for the kids at a reasonable price so we stayed. The negatives were. 1. NO FREE HOT BREAKFAST, in fact no free breakfast at all! I hate being misled and... More

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Loudean M, General Manager at Four Points by Sheraton Kansas City - Sports Complex, responded to this review

I certainly appreciate your comments. In the end, getting feedback from our guests is the only way we can improve. I want to apologize for your overall experience at my hotel. We strive everyday to provide service and quality that is second to none and I apologize that we failed in that for you. I will certainly speak to my... More

Joplin, Missouri
Top Contributor
50 reviews 50 reviews
34 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed May 23, 2014

I took my mom to KC for the Cirque de Soleil show. We stayed here on points. The room smelled like smoke when we first arrived, but we got used to the smell and didn't notice it as time went on. It was an easy location to find, and it was very easy to get to the Sprint Center (which... More

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Loudean M, Manager at Four Points by Sheraton Kansas City - Sports Complex, responded to this review

Thank you so much for your kind comments. All of the maangers stress the importance of service and I am happy to hear that you are the receipient of that. If your travels ever bring you back to the Kansas City area, we would enjoy having youstay with us again. More

2 reviews
2 of 5 stars Reviewed May 21, 2014

The rooms were clean and nice.The room service was bad. the food was cold and hard.it was way to expensive. When ever we went down to the front desk NOBODY was there.We wait for 10 mins. So did other people and nobody came.people were trying to check in and nobody was there to help.The hotel was not worth the money

Was this review helpful? Yes
Loudean M, General Manager at Four Points by Sheraton Kansas City - Sports Complex, responded to this review

I want to apologize for the lack of attentiveness from my staff during your stay. We certainly appreciate your comments, good or bad. If you are willing to call me to provide more information, I would appreciate it. It will help me narrow down to those individuals who were working during your stay. I would like to treat it as... More

Detroit, Michigan
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed May 18, 2014

Was very pleased with our recent stay at this hotel. We were visiting for a baseball roadtrip, taking in games on a Friday and Saturday night. The staff at the hotel were very friendly upon checking in and throughout our stay. The hotel lobby, halls, and our room looked like they were recently updated and renovated-very pleasant environment all around.... More

Was this review helpful? Yes
Loudean M, General Manager at Four Points by Sheraton Kansas City - Sports Complex, responded to this review

Thank you so much for your kind comments. We strive hard everyday to make sure all of our guests have a great time no matter what brings them to our city. I am truly happy we were able to do that for you. When/if your travels bring you back to our city, we would welcome the pleasure of having you... More

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Additional Information about Four Points by Sheraton Kansas City - Sports Complex

Address: 4011 Blue Ridge Cut-Off, Kansas City, MO 64133 (Formerly Clarion Hotel Sports Complex)
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Kansas City - Sports Complex 3*
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Also Known As:
Holiday Inn Sports Complex
Holiday Inn Kansas City
Kansas City Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
168

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