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All 110 Kansas City hotels

Four Points by Sheraton Kansas City - Sports Complex

3.0 of 5 Hotel   |   4011 Blue Ridge Cut-Off, Kansas City, MO 64133 (Formerly Clarion Hotel Sports Complex)
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53%
Ranked #71 of 110 hotels in Kansas City
A recent review
5 of 5 stars reviewed yesterday
4Brandee San Antonio, Texas
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  • Reviews (102)
  • Photos (31)
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  • Room tips (21)
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102 people have reviewed this hotel

Traveler rating
    13
    37
    18
    19
    15
See reviews for
35
22
1
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
San Antonio, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

I called @ lunchtime today and spoke to Valerie and requested she switch my room from a king bed to a double full and for just Sunday night, instead of Saturday and Sunday. I had a strange feeling this didn't happen, so I called just now and spoke to Tre Walker who confirmed my suspicion. Tre was incredibly apologetic and... More

Was this review helpful? Yes
Billings, Montana
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We were so pleased with the service at the hotel. The people were fantastic! When they found out we were on our Second Honeymoon they upgraded our room, provided a bottle of champagne, but most importantly of all hand wrote a beautiful note congratulating us and it was signed by at least 10 peopleThe girls at the front desk, Christina... More

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 2 weeks ago

We recently stayed here for 4 nights with our 13U baseball team. Our boys enjoyed the front desk clerk Tre and the parents enjoyed Lorraine and her great personality at breakfast and at night down at the bar. Yes the tub drained slowly which was annoying but it wouldn't prevent me from coming back. When we ordered extra food and... More

Was this review helpful? Yes
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton Kansas City - Sports Complex, responded to this review

Thank you for your review. We are thrilled to hear that you and your group enjoyed your recent stay. We loved having you! We look forward to seeing you again soon. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The front desk clerk said "Uh oh" right before he gave me my room keys and ran to the back to "check on something". It was 6 p.m., and I passed the housekeeping staff in the hallway - turned out they barely had the room ready. Room itself was sparse. No fridge. Shower drained so slowly the tub filled up.... More

Was this review helpful? Yes 1
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton Kansas City - Sports Complex, responded to this review

Thank you for your review. We sincerely apologize for the housekeeping and plumbing issues you recently experienced. This has been addressed with our team and will be properly handled so that we may provide a better stay for future guests. Again, thank you for your feedback, and allowing us the opportunity to improve our services. More

Tavares, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Clean ,fresh smelling room for a reasonable price. Right across the street from Kaufman Stadium. We stayed here while enjoying two Detroit Tiger baseball games. Entry to hotel parking was often congested due to people leaving there cars in driveway to check-in. Alternate parking was chained off and not available. No breakfast is included.

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st joseph, mo
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Kansas City Four Points Shearton at the STADIUM I think the management of this hotel needs to get their head out of their butt before it is too late. They can't leave the front desk clerks up there taking rear end eating for something they have no control over. What I am talking about is not having rooms ready because... More

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Ames, Iowa
1 review
1 of 5 stars Reviewed 4 weeks ago

Sad old property! Air conditioner sounded like a jet plane, maid service slow, (yes understaffed) bathroom shower drain very slow, stool had to be manually shut off or it would run and run. I finally quit complaining, it is just poorly run. Front desk people not there but go behind a closed door! I actually started feeling bad for the... More

Was this review helpful? Yes
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton Kansas City - Sports Complex, responded to this review

Dear B H, Thank you for your feedback. We are sorry to hear that you did not enjoy your recent stay at our hotel. Issues with our air conditioning system and housekeeping have been addressed in hopes of better improving future guest experiences. We hope that you will give us another try in the future. Take care. More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 16, 2014

This hotel is one of the worst hotels in the nation. There is horrific service. The front desk is always empty you have to wait forever to talk to someone. The rooms are gross, floors are muddy. Small rooms and horrible cleaning services. Found blood stains and pet hairs on sheets, foreshadowing no sheet replacements. Not only just in one... More

Was this review helpful? Yes 2
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton Kansas City - Sports Complex, responded to this review

Dear lizzie L, Thank you for taking the time to provide us with your feedback. We sincerely apologize for your unpleasant experience. We will address the issue with the sheets and floors with housekeeping immediately. Please feel free to reach out to our General Manager at jhirst@fourpointskansascitysc.com if you should feel the need. Again, thank you for your review. More

Winnipeg, Canada
Contributor
20 reviews 20 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 8, 2014

recently sort of renovated, used to be a Clarion Hotel, suppose they should have renovated properly, staffed properly and prepared for guests....good thing it was a Sunday Night as it was not very busy there wasn't enough food for my wife and I to have the complementary breakfast we were given as the sink in our first room did not... More

Was this review helpful? Yes 4
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton Kansas City - Sports Complex, responded to this review

Dear 801JanB801, Thank you for taking the time to leave us a response. We apologize that our hotel did not meet your expectations, these issues have been addressed with our staff to better improve our services. Again, thank you for your feedback and giving us the chance to improve our hotel. More

Moberly, Missouri
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 6, 2014

This was a last minute stop. We had never heard of this hotel. We were told when we called that they gave a free hot breakfast and had a pool for the kids at a reasonable price so we stayed. The negatives were. 1. NO FREE HOT BREAKFAST, in fact no free breakfast at all! I hate being misled and... More

Was this review helpful? Yes
Loudean M, General Manager at Four Points by Sheraton Kansas City - Sports Complex, responded to this review

I certainly appreciate your comments. In the end, getting feedback from our guests is the only way we can improve. I want to apologize for your overall experience at my hotel. We strive everyday to provide service and quality that is second to none and I apologize that we failed in that for you. I will certainly speak to my... More

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Additional Information about Four Points by Sheraton Kansas City - Sports Complex

Address: 4011 Blue Ridge Cut-Off, Kansas City, MO 64133 (Formerly Clarion Hotel Sports Complex)
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Kansas City - Sports Complex 3*
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Also Known As:
Holiday Inn Sports Complex
Holiday Inn Kansas City
Kansas City Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
168

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