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Hotel Phillips

Certificate of Excellence
106 West 12th Street, Kansas City, MO 64105
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Hotel Phillips
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Hotel Phillips
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556 reviews from our community

Traveler rating
    250
    176
    69
    34
    26
See reviews for
61
193
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124
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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    (556)
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Ponte Vedra Beach, Florida
1 review
2 of 5 stars Reviewed 3 days ago NEW

I used to stay at the Phillips and it was fine. Then I stayed at the Marriott one block away. Last December and this March I went back to the Phillips and it was a disaster. Doors were broken, sinks were stopped up and the last time they changed the towels, but didn't clean the room or make the bed.... More 

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Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I always love staying in downtown KC...The Hotel Phillips is always very clean and the staff go above and beyond to make each stay wonderful!!!!! From the hotel you can walk to area businesses, shopping and food!!!

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harper
2 reviews
5 of 5 stars Reviewed 1 week ago

Was able to get a room at this beautiful historic hotel in downtown P&L district for the BIG 12 Tournament in Kansas City. The location was perfect for walk to the games & the P&L district. We ate at the restaurant at the hotel and the food was fantastic. We also enjoy lived music on Saturday evening.

Was this review helpful? Yes
Wendy B, Front Office Manager at Hotel Phillips, responded to this review

Thank you for taking time to review Hotel Phillips. We are so pleased to hear you enjoyed our hotel as much as we do. We hope to see you again in the near future! More 

Top Contributor
125 reviews 125 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

The historic lobby is breathtaking, and the hip ambiance is carried through in the room decor. Since this hotel is older, there is no pool or hot tub. The front desk was friendly and helpful. The valet was especially courteous and since we arrived too early to check in, so helped us store our bags securely. The room service breakfast... More 

Was this review helpful? Yes
Jennifer G, Manager at Hotel Phillips, responded to this review

Thank you for taking the time to review our property! We are happy to provide exceptional service in all areas of your stay, and I am happy to hear that you enjoyed our unique décor and ambiance. Chef Frank Lalumia employs a fantastic breakfast menu, and you can't go wrong with the breakfast sandwich! Please feel free to contact me... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

I stayed in the Hotel Phillips for approximately 6 months. The staff was extremely courteous and attentive. The room was comfortable and I made it my home. I was allowed to move the furniture to my liking without resistance or complaint. I enjoyed the friendly and entertaing 12&Baltimore restaurant for breakfast buffet and dinner. The workout facilities were perfect for... More 

Was this review helpful? Yes
Jennifer G, Manager at Hotel Phillips, responded to this review

Thank you so much for taking the time to review our hotel and share your experience! We are so happy to hear that your stay was comfortable and enjoyable. I hope you enjoyed our proximity to the local shops and sites downtown! I will be passing on your kind words to our staff, and please contact me directly if there... More 

Tacoma, Washington, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Upon checking into the hotel, I immediately experienced an unfortunate event which would slowly snowball into an overall terrible experience. A woman was with her daughter and granddaughter who claimed to have been assured of a room able to sleep three, but turned out to only sleep two. Hearing their story, I was about to offer my room, but before... More 

Was this review helpful? Yes 2
Wendy B, Front Office Manager at Hotel Phillips, responded to this review

Thank you for taking the time to share your experience with us. We take all of our customers feedback extremely seriously. We are currently looking into the events described. Please feel free to reach out to me if you would like to discuss your experience further. More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

We have been long time patrons of the Hotel so it bothers me to have to review negatively. We checked in and were given a room on the 16th floor. The hallway is filthy and there is a broken microwave still sitting in the same place for two days now. The hall has trash, feathers, tons of dirt, a church... More 

Was this review helpful? Yes
Jennifer G, Manager at Hotel Phillips, responded to this review

Thank you very much for taking the time to provide us with feedback from your stay. I am sincerely sorry that you had an unsatisfactory stay. I have made note of your feedback and will be addressing the appropriate departments immediately to improve upon these issues. Please contact me directly if you would like to discuss your stay further. More 

Little Rock, Arkansas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Accompanied my daughter to her med school interview at KCUMB (she was accepted). Chose the Phillips due to price, location, and trip advisor reviews. We were not disappointed. This is a wonderful example of the elegant hotels of a by-gone era. The staff were universally friendly from the curb when we drove up until we pulled away the next day.... More 

Was this review helpful? Yes
Jennifer G, Manager at Hotel Phillips, responded to this review

Thank you very much for your kind feedback about our property and hotel staff! We are happy that you enjoyed our convenient location and historically elegant features. We definitely took note of your concerns and will be further addressing them. A big congratulations to your daughter for being accepted into medical school; what a great accomplishment! We hope to see... More 

Olathe, Kansas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I love older hotels & the Phillips fit the bill. We took advantage of their stay package for the Book.of Mormon at the Music Hall. The wine & cheese reception was a nice tiuch. They are so committed to customer service at all levels.

Was this review helpful? Yes
Jennifer G, Manager at Hotel Phillips, responded to this review

Thank you very much for your kind feedback about our property and hotel staff! We are happy that you enjoyed our convenient location and historically elegant features. We definitely took note of your concerns and will be further addressing them. A big congratulations to your daughter for being accepted into medical school; what a great accomplishment! We hope to see... More 

Saint Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I was extremely disappointed with Hotel Phillips! It was rated highly on several sites, the front desk, and valet staff were very pleasant; the room was filthy dirty! There was a layer of dust on everything, a dusty, empty water bottle on the floor behind the nightstand and the carpet looked very dirty. Housecleaning did a poor job of cleaning... More 

Was this review helpful? Yes 1
Jennifer G, Manager at Hotel Phillips, responded to this review

Thank you for taking the time to share your experience. I truly apologize that your stay was less than enjoyable. I will be sharing your concerns with housekeeping staff immediately, and we are grateful for your feedback. Please feel free to contact me directly to discuss your experience further. More 

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