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All 110 Kansas City hotels

Residence Inn Kansas City Downtown/Union Hill

3.0 of 5 Hotel   |   2975 Main Street, Kansas City, MO 64108
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Ranked #49 of 110 Hotels in Kansas City
A recent review
5 of 5 stars reviewed 1 week ago
ChgoGal2 chicago
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93 reviews from our community

Traveler rating
    25
    34
    23
    6
    5
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16
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31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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chicago
Top Contributor
179 reviews 179 reviews
20 hotel reviews
143 helpful votes 143 helpful votes
5 of 5 stars Reviewed 1 week ago

I was very surprised with my stay at this hotel. WOW they believe in the customer being #1. When I first arrived a housekeeping person saw me struggling with my bags and she grabbed one and helped me to my room ( and did NOT want a tip)! Over the course of 3 days at this hotel the shuttle staff... More

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rochester new york
Top Contributor
105 reviews 105 reviews
30 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

This location was convenient for conference, Union Station, Liberty Memorial, and the staff is good about shuttling guests. The room was plenty roomy and well equipped kitchen. however, the carpet was quite worn, paint chipping around moldings. There was a constant drip from the appliance closet, but they did fix it once reported. with a bit more attention to detail,... More

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Paige S, General Manager at Residence Inn Kansas City Downtown/Union Hill, responded to this review

We apologize that your room was not perfect as is our goal. We are in the process of getting our carpet replaced. Very glad you enjoyed the location and spacious suite, thank you for your feedback and for choosing Residence Inn. More

1 review
4 of 5 stars Reviewed 3 weeks ago

A big shout out to the staff of this hotel; everyone was wonderful and provided great service! I would like to recognize all of the shuttle drivers who toted me and my coworkers about the city for work and play. Very comfortable bed and clean unit. Thank you, Lucille P. 9/5-9/26/2014

Was this review helpful? Yes
Paige S, General Manager at Residence Inn Kansas City Downtown/Union Hill, responded to this review

We are so glad that you enjoyed your visit! Excellent to hear that you enjoyed our service, beds and cleanliness, we hope that you will visit again soon! More

Denver, Colorado
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I've stayed at RI's everywhere, and the brand is usually very consistent. This one was not. The staff was fine, but the room was very small. No upgrades for a plat- one room, including bed and sitting area. The bed was small, the bedding a little worn, the carpet and furniture more so. All, however, were clean. Breakfast was a... More

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Paige S, General Manager at Residence Inn Kansas City Downtown/Union Hill, responded to this review

Thank you for choosing Residence Inn, we apologize that your visit was not great which we strive for with every guest. We are constantly improving and upgrading, for example we just replaced a third of our carpeting and are replacing the remainder soon. We just got all brand new sleeper sofas and a new parking lot. We are glad that... More

Denver, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 15, 2014

We drove in from Denver and arrived at the property at 4 am Sunday morning. I've stayed at this location before and had nothing negative to say the staff at the desk and shuttle are amazing. This time however the stay was not so great. I'd put the do not disturb magnet on the door and at 10 AM there... More

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Paige S, General Manager at Residence Inn Kansas City Downtown/Union Hill, responded to this review

We regret that we let you down this time, obviously and regretably we had some communications errors which are not typical and we have reviewed procedures with our team. Please come back again soon and we will give you the great stay you have come to expect! More

Winnipeg, Canada
Top Contributor
63 reviews 63 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed September 9, 2014

Rooms are very clean and spacious! King size bed was very comfortable! Didn't have the breakfast so I really can't say much (too early on a Friday morning when one is on holidays) My only complaint is that you could hear people on the floor above us running around, jumping etc. If it had been in the middle of the... More

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Paige S, General Manager at Residence Inn Kansas City Downtown/Union Hill, responded to this review

Thank you for choosing Residence Inn! We regret that your neighbors disturbed you but very glad that you enjoyed the large rooms and comfortable bed! We look forward to your return visit! More

Texas
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 18, 2014

My wife and I stayed at this hotel a few nights ago and it could have been better. First of all the positive: the room was clean, the staff was fine, the breakfast was good. The property is older and the floors above our room creaked if anyone moved around. This did not help our sleep. In addition, the area... More

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Paige S, General Manager at Residence Inn Kansas City Downtown/Union Hill, responded to this review

We regret that your stay was not the best as is our goal. We have reviewed your feedback during our daily service meeting and will use to improve in these areas, we are glad that you did enjoy our clean rooms, our staff and the free breakfast. We hope that you will visit again soon! More

1 review
5 of 5 stars Reviewed August 3, 2014

Right when we open the door we were pleasantly surprised. The room was huge and it had a refrigerator microwave and stove. The complimentary popcorn was a plus too! The shuttle service was perfect for that location. Wendell and Bryan were excellent hosts. We did have a problem with our door, but it was promptly fixed by the friendly staff.... More

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Paige S, Manager at Residence Inn Kansas City Downtown/Union Hill, responded to this review

Thank you so much for your nice feedback, we are glad you enjoyed our spacious rooms and full kitchens. We will pass your compliments along to our staff you recognized and look forward to your return visit! More

Wichita KS
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed August 2, 2014

Three of us stayed here for a girlfriend getaway for two nights during the week. Our room was very spacious, well apportioned, and had all the comforts of home: Full kitchen with full-sized appliances, 2 comfortable queen beds with nice linens and lots of extra pillows. The toilet and tub was separate from the vanity area; NICE for three women.... More

Was this review helpful? Yes 1
Paige S, General Manager at Residence Inn Kansas City Downtown/Union Hill, responded to this review

We are so very glad that you enjoyedyour visit so much! Thanks for being our guest. More

Saint Louis, Missouri
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 30, 2014

We've stayed here before due to its proximity to the UMKC Dental school, where my wife went--this trip was for pleasure and just for a night--good-sized room, comfortable foldout couch for our daughter (I did have to ask for sheets for it), and a nice outdoor pool, which felt very good on 100 degree day after being in a car... More

Was this review helpful? Yes
Paige S, Manager at Residence Inn Kansas City Downtown/Union Hill, responded to this review

We are so glad that you and your friends enjoyed our hotel. We are delighted that you felt you saved money with the value of all of our free amenities and hope that you will return soon. Thank you very much for your positive comments. More

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Additional Information about Residence Inn Kansas City Downtown/Union Hill

Address: 2975 Main Street, Kansas City, MO 64108
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Kansas City Downtown/Union Hill 3*
Number of rooms: 96
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Also Known As:
Residence Inn Kansas City Downtown/Union Hill Hotel Kansas City
Kansas City Residence Inn

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