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Plaza Hotel

11828 NW Plaza Circle, Kansas City, MO 64153 (Formerly Clarion Hotel Airport)
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Plaza Hotel
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Plaza Hotel
Plaza Hotel
Plaza Hotel
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148 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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There are newer reviews for Plaza Hotel
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Lincoln, Nebraska, United States
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 22, 2014

My 3 adult daughter and I stayed here one night before a 5K. The parking lot was completely full, even though we didn't see many people. I know they offer Park and Ride to the airport, so I'm guessing that's where the people were. When we checked in, the desk clerk was very nice, and when I asked about the... More 

Was this review helpful? Yes 3
Kansas City, Missouri
1 review
2 of 5 stars Reviewed July 20, 2014

This isn't the worst hotel I've stayed in, but this is a great example of over promising service and under performing in the delivery. The first night I found a wet, dirty towel in the shower and a queen sized sheet on a king sized bed. Also, the toilet seat shows signs of rotting. Parking is abysmal. The offer of... More 

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kansas city
1 review
5 of 5 stars Reviewed July 19, 2014

I was a guest at the plaza hotel and i had a very good experience it was a good location fast and friendly shuttle service good clean rooms and very nice staff also the hot breakfast was very tasteful also i would recommend this hotel to anyone

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Sandy Springs, Georgia
Top Contributor
65 reviews 65 reviews
39 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed July 13, 2014

I really would not say this is a poor hotel, just a nice 2 star hotel, perhaps above average for 2 stars, but still below 3 star. To lump this in with other 3 stars hotel is a disservice to the reader and to other 3 star hotels. It would be nice to see Trip Adviser create categories (say luxury)... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 13, 2014

The breakfast isn't really an option. Terrible coffee. When you walk in the lobby you are met with a unpleasant odor. It smells like carpets that maybe need changed often. I covered my nose in the halls. The bedroom had potential if the beds would have aloud me sleep instead of backaches. The beds are sleepnumber, but they don't work... More 

Was this review helpful? Yes 1
Green Isle, Minnesota
Top Contributor
90 reviews 90 reviews
54 hotel reviews
243 helpful votes 243 helpful votes
1 of 5 stars Reviewed July 11, 2014

Was here on business for what was supposed to be two nights. Lady at the desk on check in was friendly and helpful. Late night arrival after a delayed flight, and was very tired, so didn't look too closely at the room until the next morning. Noticed right away that the bed was badly sagging, no support. Sheets were discolored... More 

Was this review helpful? Yes 4
Great Bend, Kansas
4 reviews 4 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 1, 2014

I have stayed a my share of hotels and I must say that this is the worst I have ever experienced. The management has no customer service skills what so ever. When trying to right a wrong, (which didn't happen) we told him that we would never stay there again and that we would not recommend them to anyone. He... More 

Was this review helpful? Yes 6
El Paso, Texas
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 30, 2014

The location is great, but not worth the stay. This previous Clarion was sold for a reason....it needs serious renovations. From loose and stained carpeting, wrong sized bedding, rodent traps under beds to itching and waking up with bites, this place has it all. I will say it was quiet and the hotel location was great for airport access. However,... More 

Was this review helpful? Yes 1
Russell, Kansas
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 27, 2014

They have no idea what customer service stands for. Their rude, non-caring, dishonest management style is something I don't care to ever experience again. Or pay for again. I would recommend looking somewhere else to stay. There ate plenty other hotels in the airport area. I know that we will never stay here again.

Was this review helpful? Yes 5
Lester, Pennsylvania
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 27, 2014

I have never listed a review on any hotel but this one is a must. I visited 9 cities in the last month and found this hotel to be the absolute worst. The desk staff were rude at check in and thereafter. The elevators were dirty and had trash in them while the cleaning staff were parked outside the doors.... More 

Was this review helpful? Yes 4
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Pool/beach area (1)
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Room/suite (4)
Dining (1)
Hotel & grounds (1)
Other (11)
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