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Plaza Hotel

11828 NW Plaza Circle, Kansas City, MO 64153 (Formerly Clarion Hotel Airport)
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Plaza Hotel
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143 reviews from our community

Traveler rating
    15
    11
    20
    28
    69
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42
21
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37
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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    (143)
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There are newer reviews for Plaza Hotel
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Denver, Colorado
Top Contributor
50 reviews 50 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 24, 2012

This hotel is located very close to KCI and makes it convenient if you need to stay overnight before catching an early flight. That said, this hotel is a bit tired. The rooms need a bit refreshing and the bedding need to be replaced. The customer services makes up for some of the short comings.

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San Diego, California
Contributor
14 reviews 14 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 31, 2011

I was delivered the WRONG sandwich. They came and took it back after I had taken the cover off and eaten some fries!!! I was healthy but what if I had a cold or bronchitis or ..... I did not want it but did they serve it to someone else? The health department will be notified!

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TEA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 15, 2011

We will never stay at this location again. Our bed was uncomfortable and the 2nd night I found the control for the Sleep Comfort bed was under mattress. Bed was deflated and inoperable. Our friend's room, the fridge and microwave were missing and not very clean. The pool the next morning was dirty, scummy and bunches of hair floating on... More 

Was this review helpful? Yes 1
Boise, Idaho
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 2, 2011

I was traveling with my disabled father. I called ahead to be sure there were handicapped rooms. I was told there were, however the bathtubs are NOT wheelchair accessible, they are the same bathtubs in the regular rooms with bars. The sleep number beds were uncomfortable, the hot tub was freezing cold, the drains were clogged, some of the light... More 

Was this review helpful? Yes 1
Seattle, Washington
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed July 6, 2011

I usually write excellent reviews, but I have to write about our experience to warn others and hope that management fixes things. Checkin was a complete mess. The computer systems were down and we waited over 30 minutes before we were finally given a key....to someone else's room! Luckily they were understanding since they also walked in on someone else!... More 

Was this review helpful? Yes 1
Garden City, Kansas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 28, 2011

The first room we had was 2 beds - Sleep Number Beds - one worked - one did not - air conditioner did not work properly - knob missing to control how cool or how warm - only blowing room temp air. Cockroach on bathroom sink. Was moved to a different room - Sleep Number Bed - most uncomfortable bed... More 

Was this review helpful? Yes 2
Dallas, Texas
Top Contributor
100 reviews 100 reviews
28 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed June 25, 2011

This is a perfectly good hotel 2 minutes from the airport. I didn't hear any plane noise at all. No free breakfast, though, which was disappointing. Room was good sized and well kept. No issues at all.

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Papillion, Nebraska
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 15, 2011

We chose this hotel due to the fact it had an indoor pool. We could have stayed at one right across the street for 1/2 the price without one. Problems we encountered were 1. Check in took 30 minutes and only 2 others in front of me. 2. Clerk was inattentive. 3. Pool was OUT OF ORDER but not only... More 

Was this review helpful? Yes 1
New York City, New York
1 review
5 of 5 stars Reviewed April 28, 2011

We became what you might call "needy" during our stay. The staff went above and beyond to help us out. We loved the sleep number beds and the free breakfast.

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rlvjkv
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2011

I have stayed at this hotel several times. I have always had a great stay. Thank you to the staff for always being so friendly.

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