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Plaza Hotel

11828 NW Plaza Circle, Kansas City, MO 64153 (Formerly Clarion Hotel Airport)
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182 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Italian first
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English first
  • All months
    (182)
  • Mar-May only
    (49)
  • Jun-Aug only
    (73)
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    (39)
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    (21)
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There are newer reviews for Plaza Hotel
See the most recent reviews
San Diego, California
1 review
2 of 5 stars Reviewed June 28, 2013

Just two days ago I stayed at the hotel. The air con and phone was not functioning. The table was broken. There was no proper parking available. The guests had to park on roadsides etc.The hotel definitely need proper maintenance and attention from management.

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Eau Claire, Wisconsin
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 26, 2013

Not really sure where to begin other than to say that looks are VERY deceiving. Upon entering the lobby everything is nice and pretty, but once you get down the hall to where all the rooms are, it's not very nice. This hotel is very dated, needs a lot of love. It is also EXTREMELY hot in this hotel even... More 

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Emporia, Kansas
1 review
5 of 5 stars Reviewed June 21, 2013

I had a wonderful experience at the hotel. Frankly I was surprised at the reviews. The staff were professional and the hotel was well maintained. I was impressed with the staff's willingness to go above and beyond to be helpful. They were open to suggestions and receptive. Thanks for a great stay.

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Sacramento, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 21, 2013

front desk very helpful and always willing to help with your luggage , has a resturant and lounge which was very helpful since we were all tired after a long flight . breakfast was really good too !!! only 5 min from the airport and offers a free shuttle and the driver was very nice . I will return soon... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 19, 2013

I showed up to the hotel and the elevator was broken. The spa they offer also broken. The pool looks like it hasn't been cleaned. Mud in parts of it at the bottom. They say pet friendly ,but there are 1-2 ft hole all around the outside of the hotel in the grass areas. Majority of the staff are rude.... More 

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Knob Noster
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 28, 2013

Worse hotel room I have stayed in during my 59 years! Website advertised room service/restaurant; sign in lobby said rest open 7 days a week. Restaurant was CLOSED. The room was so crowded you could barely walk around the furniture. Linens were dingy white, wrinkled, I was unsure if they'd been changed and debated whether to sleep in the bed... More 

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Greenville, SC
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed April 9, 2013

I stay in this property for a month between Thanksgiving and new years, what a dump. The couldn't figure out how to program the key for more than a few days at a time. The smoking rooms have not been updated in years, although they state the non-smoking rooms are updated. One of the two elevators didn't work most of... More 

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Columbia, Missouri
Level Contributor
398 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
2 of 5 stars Reviewed April 7, 2013

When I checked into my room, found a lamp with the lampshade off and no lightbulb ... two clock radios one unplugged ... dresser unrefinished since tv was replaced by a flat screen model on the wall ... cracked mirror ... broken stopper in the sink ... no shampoo

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Lee's Summit, Missouri
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 6, 2013

The only thing good we can say is that the staff if friendly and wants to help but the facility itself is in terrible shape. The heat and cooling unit makes to much noise we don't dare have it on. The Ice box had been removed completely, and the tv reception was not even watchable. Most difficult of all is... More 

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Branson West, Missouri
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed March 14, 2013

We stayed here with our boys the first part of March. We have had great luck with Clarion Hotels in the past but not this one. While the staff was friendly the maintenance and upkeep needed work. The hot tub was green and the indoor pool cold. The elevator that we were told to use did not work so we... More 

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