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Plaza Hotel

11828 NW Plaza Circle, Kansas City, MO 64153 (Formerly Clarion Hotel Airport)
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183 Reviews from our TripAdvisor Community

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Traveler rating
    18
    11
    21
    35
    98
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57
25
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47
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (183)
  • Mar-May only
    (49)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (21)
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There are newer reviews for Plaza Hotel
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Wichita, Kansas
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Literally the worst hotel in the world. Staff was rude, pool was closed by health department, buffet breakfast was eggs, pineapple, and watered down coffee. The parking lot was completely full due to the fact that it doubles as an airport parking lot (cars being towed out btw). Trash literally everywhere. Secure doors not working and others not accessible at... More 

Was this review helpful? Yes 1
Nampa, Idaho
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

To be fair I got stuck for the night because of a cancelled flight and Delta Airlines has an "arrangement" with this hotel.This review will also be sent to Delta so they will cut ties with this "disaster" of a hotel. It's hard to know where to start? I knew I was entering the "twilight zone" when the shuttle picked... More 

Was this review helpful? Yes 1

Travelers are raving about these Kansas City hotels

Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The room was BEYOND terrible. Dirty, smelled of cigarettes and mold. The tub did not drain, no smoke detector, no safety latch on the door, carpet bunched up in the room, the back door to the hotel was not secure, one wash cloth for two people, the water in the shower was either extremely HOT or cold, and I found... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Smelly room, old furnishings, no parking for guests because of the cheap Park n Fly crowds, lousy b-fast bar with stale coffee, manager was rude and belligerent, grounds are awful, pool was dirty, exercise room was tiny and equipment was old and decrepit. But, the carpet was relatively new. Owners need to fire the manager and put someone in charge... More 

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Las Vegas, Nevada
2 reviews
1 of 5 stars Reviewed June 29, 2015

WORST Customer service in the history of earth.. I travel all over and have been in some real crap holes but this tops the list. Manager has a doctorate in jackassery. Would not give me a new room or fix my room that had filthy water from the upstairs units filling my bathtub. Stinks so bad and the water is... More 

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Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 21, 2015

Read all the reviews and DO NOT STAY AT this horrible hotel. I own a business and booked a room for my event manager and while she was away someone cleaned her room and stole her belongings. When she reported it the front desk said they did not know who cleaned it,then when they came to the room with someones... More 

Was this review helpful? Yes 2
Saint Louis, Missouri
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 20, 2015 via mobile

Worst hotel I've stayed at in some time. Pictures speak for themselves- fixtures falling off the wall, stained carpet, and the most concerning was lack of smoke detectors and sprinklers for fire. Spend the extra money and stay somewhere clean....this isn't.

Was this review helpful? Yes 1
Oakland, Nebraska
1 review
1 of 5 stars Reviewed June 19, 2015

Beds uncomfortable. Smoky hallways and elevators. Breakfast was tolerable. Hot tub jets barely functional. Pool was filthy. Several walls, elevators, doors need cleaning or refinishing. Some electrical outlets/light switches in need of new covering. Trash not emptied frequently enough. What was once a nice hotel needs has fallen into disrepute due to lack of basic upkeep.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 15, 2015 via mobile

I checked into the hotel kinda late to find that my pillows were stained, so I decided to pull the covers back only to find more stains on the sheets! I went to the front desk to complain and she was super nice and promptly switched us to a different room. Well when we got into the new room it... More 

Was this review helpful? Yes 1
Lee's Summit, Missouri
2 reviews
1 of 5 stars Reviewed June 6, 2015

We stayed here because of the hotel's proximity to the airport and the Park, Sleep and Fly option. I have never stayed in such a run down, dirty hotel before. The smell was awful throughout the hotel. The carpet in our room was all bunched up.There was a big puddle of water in the hall close to the ice machine,... More 

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