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Plaza Hotel

11828 NW Plaza Circle, Kansas City, MO 64153 (Formerly Clarion Hotel Airport)
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Best prices for: 1 room 1 guest
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Plaza Hotel
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Plaza Hotel
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139 reviews from our community

Traveler rating
    15
    11
    20
    28
    65
See reviews for
39
20
11
37
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
  • All months
    (139)
  • Mar-May only
    (28)
  • Jun-Aug only
    (51)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (21)
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There are newer reviews for Plaza Hotel
See the most recent reviews
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 12, 2014

I purchased the suite from a third party site for my son birthday. The pool was closed for cleaning when we arrived at 4 for check in didn't open until after 8 that night,the ice machine was broken so you had to walk through a inch of water to get to the pool. The hot tub had used band aids... More 

Was this review helpful? Yes 6
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 6, 2014

We asked for a king room on ground floor. We got a king room on 2nd floor as far from the elevator possible. Friday Oct 3rd into Saturday Oct 4th~~There were "Sleep Number" beds in the room. It was disconnected, when sitting on the side of bed it was like sitting on the side of a waterbed with a wood... More 

Was this review helpful? Yes 4
Lincoln, Nebraska
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 29, 2014

Stayed for one night. We have stayed there before and found the staff very courteous. Not this time. Our bed sagged in the middle, it was a sleep number bed, but the clerk said they had complaints about people messing with them, so they disabled the motors. Carpet badly in need of replacement, and one of the lamps by the... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed September 18, 2014

Needed a hotel with a late check out and close to airport with parking. Plaza Hotel fit that bill very well. Yes this hotel is aging and in need of repairs. The beds are not the most comfortable, breakfast was good. Service was 5 star from the staff. In my book I would stay again just because of the staff.... More 

Was this review helpful? Yes
Barrington, Illinois
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 10, 2014

Sept 5th,checked in late on Friday night, approx. 10:30 p.m. at Plaza Hotel near the Kansas City airport. If it wasn’t so late I would have left and went somewhere else. The hotel is in need of repairs and painting and updating. When we entered the room it was approx. 60 degrees maybe colder. The thermostat on the wall did... More 

Was this review helpful? Yes 2
Hunteraire
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 4, 2014

This has to be the worst experience every staying in an hotel! Besides Judy VanZant being the WORST manager I have ever experienced, When I went down to discuss my bill with her and my experience she smacked her lips at me and rolled her eyes. How rude! I would highly suggest staying away from this hotel! The beds are... More 

Was this review helpful? Yes 3
Coweta, Oklahoma
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 31, 2014

We took a last minute get away and got a great price... So we thought. It started by requesting a fridge and microwave per their web instructions, so we did. No fridge or microwave was provided. When I asked the front desk, I was told there was not any available, there was not one in a public area for guest... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 23, 2014

Thank goodness we only stayed here one night. This hotel also does parking for the Airport so even though there weren't that many rooms taken it was hard to find parking. Our first room had food left in the refrigerator and a water bottle under one of the beds. It also had two non-functioning sleep number beds and one of... More 

Was this review helpful? Yes 2
Mesquite, Texas
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 17, 2014

First off I will start with positives. AWESOMELY friendly staff, quiet rooms for so close to the airport, nice fresh linens and SUPER comfortable bed. The following negatives were conveyed to and talked about with the manager at our check out after our 2 night stay in room 112. He was VERY receptive to the constructive criticism and much of... More 

Was this review helpful? Yes
Rogers, Arkansas
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 15, 2014

Non smoking room smelled like dirty ash tray and mold. Pool was so cloudy couldn't see bottom and bugs and hair floating in it, ceiling in pool area falling down, not towels in pool area, bottom of pool chair nasty with dirty and short hair, breakfast was so bad we didn't eat, dust so thick on glass above breakfast bar... More 

Was this review helpful? Yes 5
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