We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 110 Kansas City hotels

Plaza Hotel

3.0 of 5 Hotel   |   11828 NW Plaza Circle, Kansas City, MO 64153 (Formerly Clarion Hotel Airport)
Hotel amenities
Save Saved
You added Plaza Hotel to your Saves list
Plaza Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
19%
Ranked #95 of 110 hotels in Kansas City
  • Reviews (115)
  • Photos (57)
  • Amenities
  • Q&A
  • Room tips (16)
  • Location
  • More
Write a Review

115 people have reviewed this hotel

Traveler rating
    14
    9
    16
    24
    52
See reviews for
31
16
11
32
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
  • Any
English first
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

The breakfast isn't really an option. Terrible coffee. When you walk in the lobby you are met with a unpleasant odor. It smells like carpets that maybe need changed often. I covered my nose in the halls. The bedroom had potential if the beds would have aloud me sleep instead of backaches. The beds are sleepnumber, but they don't work... More

Was this review helpful? Yes
Green Isle, Minnesota
Top Contributor
86 reviews 86 reviews
54 hotel reviews
234 helpful votes 234 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Was here on business for what was supposed to be two nights. Lady at the desk on check in was friendly and helpful. Late night arrival after a delayed flight, and was very tired, so didn't look too closely at the room until the next morning. Noticed right away that the bed was badly sagging, no support. Sheets were discolored... More

Was this review helpful? Yes
Great Bend, Kansas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I have stayed a my share of hotels and I must say that this is the worst I have ever experienced. The management has no customer service skills what so ever. When trying to right a wrong, (which didn't happen) we told him that we would never stay there again and that we would not recommend them to anyone. He... More

Was this review helpful? Yes 1
El Paso, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

The location is great, but not worth the stay. This previous Clarion was sold for a reason....it needs serious renovations. From loose and stained carpeting, wrong sized bedding, rodent traps under beds to itching and waking up with bites, this place has it all. I will say it was quiet and the hotel location was great for airport access. However,... More

Was this review helpful? Yes
Russell, Kansas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

They have no idea what customer service stands for. Their rude, non-caring, dishonest management style is something I don't care to ever experience again. Or pay for again. I would recommend looking somewhere else to stay. There ate plenty other hotels in the airport area. I know that we will never stay here again.

Was this review helpful? Yes 1
Lester, Pennsylvania
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I have never listed a review on any hotel but this one is a must. I visited 9 cities in the last month and found this hotel to be the absolute worst. The desk staff were rude at check in and thereafter. The elevators were dirty and had trash in them while the cleaning staff were parked outside the doors.... More

Was this review helpful? Yes
Washington DC, District of Columbia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The website for this hotel is a deceiving lie, there is no friendly staff here and the rooms are awful. I recently stayed and would never recommend even to an enemy. Checking in at midnight I spent $125 for a room. The room smelled like a sewer, cigarette burn holes in bed sheets and dirty bed sheets, air conditioning that... More

Was this review helpful? Yes 1
Joplin, Missouri
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Because of family medical emergency, I called to cancel our reservation more than 24 hours before our arrival date. The rude lady told me they could not cancel a reservation even though it said online that you could. Her reason - because my boss said so, Hon! She continued to call me Hon in a very rude manner and said... More

Was this review helpful? Yes 2
Roanoke, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

It didn't look that great, but we checked in and went to our room. I notice the bed just looked like the cover had been pulled up. So I turned the sheets back to fine dark hairs and spots on the sheets. The sheets had not been washed since the last person slept in them. We returned to the desk... More

Was this review helpful? Yes 1
Roanoke, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Googled Marriott properties, ambushed to Hotels.com. Asked the question 2 times, is this a Marriott property ? Assured it was. The Plaza had untidy rooms , hair in the bed(pictures taken). Management was irate ,spoken to horribly, told to get the hell out by owner. Beware that you are on the proper website, so as not to have this problem.... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Plaza Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Plaza Hotel

Address: 11828 NW Plaza Circle, Kansas City, MO 64153 (Formerly Clarion Hotel Airport)
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Plaza Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Travelocity, Priceline, Tingo, Despegar.com, BookingOdigeoWL, Hotels.com, Cheap Tickets, Venere and Otel so you can book your Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kansas City Radisson

57 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (49)
Viewed
Bathroom (4)
Viewed
Room/suite (15)
Viewed
Hotel & grounds (8)
Viewed
Dining (1)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (9)
Viewed
Room/suite (4)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Viewed
Pool/beach area (1)
Viewed
Other (2)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Number of rooms
138

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer