We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Crown Center

4.0 of 5 1 East Pershing Road, Kansas City, MO 64108
Hotel website
Hotel deals
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Certificate of Excellence 2014
The Westin Crown Center
Professional photos View all
Browse nearby
The Westin Crown Center
Write a Review

1,544 reviews from our community

Traveler rating
    874
    358
    183
    83
    46
See reviews for
278
285
79
643
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (457)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1544)
  • Mar-May only
    (328)
  • Jun-Aug only
    (435)
  • Sep-Nov only
    (427)
  • Dec-Feb only
    (354)
All months
Philadelphia
Top Contributor
96 reviews 96 reviews
48 hotel reviews
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was that recent conference that other recent reviewers attended. It was a big conference so the hotel was busy. I’ve stayed at Westins and this time I had issues for the first time. Most of these were caused by the way the Green Choice option is handled. I don’t mind reusing my sheets or towels for a few nights... More 

Was this review helpful? Yes
Austin, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Great hotel with large rooms. The staff was great and we found the restaurant has made some great changes and has very healthy options now. KC is a great city and i find this property works well for us. Also loved seeing dogs in hotel!

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Vdenn- Thank you very much for taking your time to share your feedback on your recent stay at Th Westin Kansas City at Crown Center. I am delighted to hear what a great stay you had with us and that our staff was friendly and accommodating. It is great to hear you are pleased with the new menu choices in... More 

Lincoln, Nebraska
1 review
5 of 5 stars Reviewed 5 days ago NEW

Excellent location, near to most everything that defines downtown Kansas City. Rates are fare and the rooms are large and cozy. The Westin Crown Center has very comfortable beds and amazing shower heads in their bathrooms. Make sure to join Starwood Preferred guest program to receive free in-house wifi.

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Matt J- Thank you very much for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and were able to relax and unwind in the comfort of your guest room after a long day. We truly value your business and... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

I enjoyed my stay at the Westin Crown Center in Kansas City. The view of downtown Kansas City from my room on the 17th floor was fabulous. The hotel is located not far from Union Station,shopping,dining abd entertainment.

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Tweeter_95- Thank you very much for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am delighted to hear what a great stay you had with us and were able to relax and unwind enjoying the beautiful view of downtown Kansas City from your guest room. We take great pride in being... More 

Inverness, California
Top Contributor
131 reviews 131 reviews
30 hotel reviews
97 helpful votes 97 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The staff is terrific. The rooms are fine. The food in the whole Crown Center complex is disgusting. The wifi is the most frustrating part of the experience. The charge for it in the room is $14.95 a day! Complain and they'll take it off the bill but that doesn't change the wretched service.

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear our staff was friendly and accommodating during your stay. I sincerely apologize for the frustrations you experience with the internet connectivity. We take great pride in our recent upgrade to 1GB bandwidth, making our hotel the fastest in Kansas City. I... More 

Manhattan, KS
Top Contributor
57 reviews 57 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Well done Westin KC. I was doubtful about getting any sleep in a hotel that had dedicated 4 floors, or so, to a music weekend. However, despite the chaos downstairs, the 16th floor remained untouched and quiet. Our room was clean, had a great view of downtown KC, and the hotel was in a great location of connected corridors/walkways/breezeways to... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and were able to relax and unwind in the comfort of your guest room after a long day. We are very fortunate to be located in the heart of Crown Center with so... More 

Nashville, Tennessee
Top Contributor
59 reviews 59 reviews
33 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay at this hotel a lot and am usually pretty happy with the experience but this time the stage was set poorly. When I entered my room, there was a used facecloth covered in lipstick on the counter by the coffee pot. It creeped me out. Then, there were only a few towels, not a full set. An old... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

erika w- Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I sincerely apologize if your stay was less than perfect due to the unacceptable lack of servicing of your guest room. I truly understand how disappointing this was for you. I have shared your comments with our houskeeeping team to get to the... More 

Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We've stayed at this property regularly for two decades. They have recently updated the lobby and entrance. It continues to be a great hotel. It's really nice in the winter because of its attachment to the link. It allows you to go from Union Station, the Frieght House, the Crown Center, and the Sheraton all without venturing out in the... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Wade W- Thank you very much for sharing your feedback on your stay at The Westin Crown Center. It means a lot to our team to hear we are able to consistently make you feel welcome and provide a top notch stay for you. We are very fortunate to be located in the heart of Crown Center with so many... More 

Owensville, Missouri
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

From the amazing view of downtown Kansas City, to the waterfall shower head in the bathroom, this was a truly memorable hotel stay. Staff was incredibly helpful, everything was clean and well maintained, warm and comfortable. Highly recommended, and the nightly rate was affordable!

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you very much for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am very happy to hear what a great stay you had with us and that our staff was friendly and accommodating, ensuring you had everything you needed for a relaxing stay. We are very fortunate to be located... More 

Shawnee, Kansas
1 review
5 of 5 stars Reviewed 1 week ago

We had a great girls night out in the Power and Light District, followed by an equally fun end of the evening at The Westin Crown Center. The room was plenty spacious, clean and quiet for a good nights sleep. We continued our pampering in the morning by ordering breakfast through room service. Their room service was outstanding, our breakfast... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Monica S- I appreciate you taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and that our staff was able to go above and beyond to make your girls night special. We strive to create as relaxing and refreshing a stay... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Westin Crown Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Expedia, Orbitz, Despegar.com, Hotels.com, Priceline, Travelocity, Odigeo and Tingo so you can book your The Westin Crown Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#3 Family Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#5 Business Hotel in Kansas City

232 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (199)
Viewed
Hotel & grounds (25)
Viewed
Room/suite (52)
Viewed
Bathroom (18)
Viewed
View from room (35)
Viewed
Dining (2)
Viewed
Pool/beach area (2)
Viewed
Other (65)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Business center/function rooms (7)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Room/suite (2)
Viewed
Other (16)
Hotels you might also like...
Check In Check Out
Price Your Stay