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The Westin Crown Center

4.0 of 5 1 East Pershing Road, Kansas City, MO 64108
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Certificate of Excellence 2014
The Westin Crown Center
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The Westin Crown Center
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1,460 reviews from our community

Traveler rating
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    171
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    45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ozark, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I want to start by saying that I rarely ever write a negative review about anything or any place but when you get charged $160 and they don't have a complimentary breakfast and you have to pay $16 for parking for 12 hours, I find that ridiculous. I stayed here at a "discounted rate" as I was there for a... More

Was this review helpful? Yes 1
San Antonio, Texas
Contributor
20 reviews 20 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I hadn't been to KC or the Westin for 15 years and both have changed quite a bit! Love the new lobby....so many great places to chill and meet up with our group or check emails, etc. Love the Health Club....one of the biggest of any I have seen (there is a $5 charge). The new (?) link takes you... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

EuroBish- Thank you very much for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a signature stay you had with us and were pleasantly surprised by all the new updates and changes to the hotel and Crown Center area! We are very excited for all the exciting... More

Des Moines, Iowa
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed at the Westin for a friends wedding last month, and were extremely surprised at the poor condition of the hotel rooms. Our wallpaper was ripping from the walls, and our sliding glass door was duct taped shut. The ceilings were stained, and everything seemed dingy and dirty. This hotel charges to use the fitness center,... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Carly A- Thank you for sharing your feedback on your stay at The Westin Crown Center. I sincerely apologize if our team was unable to meet your expectations due to any conditions in the room that caused for a less than perfect stay. It is our goal to create as relaxing and refreshing a stay as possible. I appreciate you... More

Crete, Illinois
Top Contributor
85 reviews 85 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 1 week ago

Selected the Westin as they offered larger, corner rooms described as, "our spacious Park Corner King Rooms afford panoramic views of Union Station or the Crown Center from Juliette balconies. These inspiring havens are outfitted in cherrywood furnishings and a soothing color palette to leave guests feeling incredibly refreshed." What a complete fabrication. I was first put in room 1315.... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I sincerely apologize if your stay was less than perfect due to the frustrations you had to experience with the unacceptable quality of rooms your received. This is not at all stay your stay at Westin should feel like and I appreciate... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed here a couple of times for business. Both of my stays have been for 2 week periods and each day was the same, great. I have stayed at other hotels in the area and the Westin by far has been the best.

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Kyle K- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and that our staff has consistently created and relaxing and inviting experience. We truly value your business and look forward to welcoming you back in the future to continue... More

Lamar, Missouri
Contributor
15 reviews 15 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

The best part about this hotel is the location. Our room on the 15th floor had a wonderful view also. It was disappointing that Crown Center starts shutting down between 6 and 7 in the evening on weekdays. We didn't expect that. The hotel has plenty going for it though. The rooms could definitely use some updating though. The wall... More

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you very much for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear our staff was friendly and accommodating, as well as were able to take advantage of the great shops and attractions in Crown Center. It is our goal to create as relaxing and refreshing a stay... More

Edinburg, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

I was greeted by the bellman, Phil, when I exited my taxi. He introduced himself and escorted me to the check in desk, pointing out the gift shop and restaurant on the way and offering tips on sightseeing. His friendly, personal approach made my arrival very pleasant. The hotel room was really nice, very clean and fresh, and the bedding... More

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Holly B- Thank you very much for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and that our staff was friendly and inviting from the moment you arrived. It is our goal to create as relaxing and refreshing an experience as possible and it... More

San Diego, California, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

Enjoyed to Crown center being attached to the Westin and the World war 1 museum was excellent. One of the confrence days, even caught some free libations in the lobby, staff was very helpful and welcoming.

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Evelyn F- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and were able to indulge in all the great sites and shops in the heart of Crown Center. We strive to create as relaxing and inviting a stay as... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The Westin Crown is in a great location in downtown Kansas City - connected to shopping, linked to Union Station, across the street from Sealife, Legoland, and the World War I museum, with free shuttle service to the Power and Light District. The bed was comfy, the shower was hot, and the bathrobe was soft. I will definitely stay there... More

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your feedback on your stay at The Westin Crown Center. It is great to hear what a top notch experience you had with us and were able to take advantage of the wonderful attractions in Crown Center. We are very fortunate to be in the heart of it all. The Westin strives... More

Salina, Kansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Always enjoy our stays at the Westin Crown Center. Has a variety of shops to go to, and very helpful staff. This was a business stay, but when my wife and I come to KC, we choose the WESTIN!! Love the lobby and business center

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a top notch stay you had with us and that our staff was friendly and accommodating. We are very fortunate to be located in the heart of Crown Center with so many fun sites and shops... More

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Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

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