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All 110 Kansas City hotels

The Westin Crown Center

4.0 of 5 Hotel   |   1 East Pershing Road, Kansas City, MO 64108
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81%
Ranked #6 of 110 hotels in Kansas City
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Debbi B Kansas
  • Reviews (1,346)
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1,346 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (395)
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English first
Kansas
Contributor
13 reviews 13 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We just returned from a stay there. Check-in was a breeze. Rooms were nice and the bed was comfy. Enjoyed having a few cocktails in the lobby bar. Staff was super friendly. This hotel could is conveniently located to several attractions and the Power & Light entertainment district. Love the ambiance of this hotel!

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Debbi B- Thank you very much for sharing your feedback on your stay at The Westin Crown Center. I am happy you enjoyed your stay with us and that our staff provided quick and efficient service to ensure you had as comfortable a stay as possible. We are very fortunate to be located in the heart of Crown Center with... More

Tampa, Florida
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great place to stay in mid-town KC. Downtown is just a few blocks away, the Plaza is also not far. Crown Center shops are adjacent with a few eating choices there plus in the hotel. Nice room, came with a refrigerator and great view. Besides parking costing sixteen bucks a day, had two problems: Found the walls to be a... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Changelatitudes- Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear you enjoyed our overall stay with us and were able to indulge in all the great sites in the Crown Center area. It is our goal to create as relaxing and convenient a stay as possible. I apologize if... More

Lincoln, NE, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We booked our room through Expedia and got a really great rate! I expected our room to be in the basement next to the boiler room for that rate, but was pleasantly surprised to be placed in an excellent room on the 14th floor! I also requested (and received!) a room away from the elevator. The hotel has been updated... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Penny G- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and were able to relax and unwind in the comfort of your guset room. We are very excited about our new lobby renovations and I a happy to hear you liked the new... More

Manchester, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel was probably once really good. Now it is dated and tired. The staff are great and there wasn't anything wrong with the hotel except that it needs a refurbishment and refresh. Everything is a little bit jaded. As the hotel is attached to a Mall ther is a lot of through traffic in the reception which is either... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Steve A- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I sincerely apologize if your experience was less than perfect. It is our goal to create as relaxing and accommodating a stay as possible and we hope to welcome you back in the future to create a top notch experience.... More

Virginia
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel July 20th - 24th and must say that I thought this resort would be on the caliber of other Westin resorts. Well, this hotel is in much need of a restoration. The floor in my unit were worn, the bedspread had make-up stains on it from a prior guest, and the safety deposit box was... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

TravellingVA- Thank you for sharing your feedback on your stay at The Westin Crown Center. I sincerely apologize if your experience was less than perfect due to the servicing of your guest room. We strive to create as relaxing and top notch a stay as possible and I understand your disappointments. I have addressed this matter with our housekeeping team... More

Puerto Rico
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The hotel was overbooked even though I prepaid. I was then transferred to a sister property (Sheraton) and placed in a double bed instead of a king right next to the elevators . Front desk staff was friendly but that doesn't excuse the inconvenience or overbooking of the hotel.

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

dantelost- Thank you very much for taking your time to share your feedback on your stay at The Westin Crown Center. I sincerely apologize for the frustrations you experienced upon check in at The Westin. I understand how disappointing this was for you but am happy to know our Sheraton team was friendly and accommodating. We hope to have the... More

Yuma, Arizona
1 review
5 of 5 stars Reviewed 6 days ago NEW

Without question, my stay at the Westin Crown Center over the duration of my attendance at the Silpada National Conference was seamless from the time of arrival on the front steps through checkout. The staff was welcoming to all returning Silpada Jewelry Representatives, giving the feeling that we were welcome to return each and every year for Conference. Amidst thousands... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a signature stay you had with us during the Silpada Conference and that our staff was friendly and accommodating from the moment you arrived. We truly value your business and it means a lot our team... More

Holliston
Senior Contributor
24 reviews 24 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My daughter and I were driving from South Carolina to Denver over Memorial Day weekend. We opted to drive more than halfway on our first day, and had determined that Kansas City would be a good place to stop for the night. My son had traveled to KC on business and recommended the Westin Crown Center. Well, he steered us... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

GloryGirl78- Thank you very much for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a signature experience you and your daughter had with us and that you were able to relax and unwind in our Heavenly beds after a long day of travels. It is our goal... More

Saint Louis, Missouri
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

I checked into the Westin on July 17 and out the 20th for a convention. Hotel was very nice, rooms were great and I had a great time! Only thing that got me a little peeved was I noticed there were specials for my Thursday thru Sunday stay that would have made my room rate about half of what I... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Kathy P- Thank you very much for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay during your convention and were able to relax comfortably in your guest room. It is our goal as a Westin to provide quick and efficient service for our... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had a fabulous time in Kansas City, but the Westin Crown Center is impeccable. Check in was a breeze. The beds are so comfortable. The room was clean. The help is extremely friendly. Love the option of a variety of dining choices. This pool is beautiful. This hotel is top notch. Can't wait to return next year.

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Maria M- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear you enjoyed your stay and that our staff was friendly and accommodating from the moment you arrived. It is our goal to create as relaxing and refreshing an experience as possible and knowing you were... More

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Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Crown Center 4*
Reservation Options:
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Kansas City #4 Romantic Hotel in Kansas City #4 Luxury Hotel in Kansas City #5 Family Hotel in Kansas City
Hotel Class
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Crown Center, Kansas City, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
Number of rooms
729

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