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The Westin Crown Center

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1 East Pershing Road, Kansas City, MO 64108
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The Westin Crown Center
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The Westin Crown Center
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1,600 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed today NEW

The Westin Crown Center is a reliable, comfortable hotel. The beds are great, the service is terrific and it has probably the best hotel gym I have ever seen (and I have seen a lot of them). The bar downstairs is expensive and the food is mediocre, but it is serviceable. There are shuttles from the airport and the hotel... More 

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Chantilly, Virginia
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Check in was fast and friendly even though they were extremely busy. The entire staff made the effort all week to make sure we had everything we needed. They even went above and beyond the call of duty to help find a lost personal item. Rooms are excellent. Amenities in the hotel are great (food, shopping, bar/restaurant).

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

JoeTD- Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and that our staff went above and beyond to ensure you had everything you needed for the best stay possible. We take great pride in all we offer at The Westin... More 

Sharon Springs, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is connected to the Sheraton Crown Center, but it is also connected to a great area of shops and restaurants. My meetings were in the Sheraton and it was just a short walk through a covered walkway to get there.

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your warm comments on your stay with us at The Westin Crown Center. It is great to hear you enjoyed your stay with us and were able to take advantage of all the great shops and dining located in Crown Center. We are very fortunate to be conveniently located in the heart... More 

Dickinson, North Dakota, USA
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel was very nice. The have valet parking when you arrive(for a fee). The check in was very fast and easy! The room was very clean and bright. We even had a small balcony to let the air and sunshine in. All of the staff were friendly and professional. It was very cool to have all the shops and... More 

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and that our staff provided quick and efficient service to ensure you had everything you needed for a relaxing stay. We are very fortunate to be located in... More 

New Jersey
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel was sparkly clean. The room was immaculate and bed was phenomenal. Slept like a baby. Nearby offices in walking distance as was restaurants and sights. Did a lot of business and spent down time in the Crown Center, WWi Museum, Train Station, and had some great Kansas City Barbecue. What a nice town and great hotel stay.

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your refreshing comments on your recent stay at The Westin Crown Center. I am pleased to hear what a signature stay you had with us and were able to relax and unwind in the comfort of your guest room. We take great pride in being centrally located in Crown Center and I am pleased that the... More 

Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel Mother's Day weekend 2015. We were immediately struck by the way the hotel is "built in" to the limestone of the hill it sits on. There's a super cool, very lush garden in the lobby with a waterfall. I thought it was awesome. Our room was extremely comfortable, nice bed, good shower, soft sheets, etc. The... More 

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Kristopher M- Thank you very much for sharing your feedback on your recent stay at The Westin Crown Center. It is great to hear you enjoyed your stay with us over Mother's Day weekend and were able to relax and unwind in the comfort of your Westin Heavenly as well as indulge in all the amenities provided to you as... More 

Redmond, Oregon
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We had a wonderful stay at this hotel. It is a beautiful place and the room we were in was clean and very comfortable. The service was good as well. The waterfall in the lobby is a good photo op and there is an indoor mall conveniently attached to the hotel.

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Valorie W- Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and that our staff was friendly and accommodating, ensuring you had everything you needed for a comfortable stay. We are very fortunate to be located in... More 

Columbia, South Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is in a great location for those in town for business or conference if you have time and want to explore a great area. With an above average amount of points of interest in walking distance. Overall the staff is very pleasant and accommodating to guest needs. The facility itself is very well maintained and doesn't show its... More 

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. It is great to hear what a top notch stay you had with us and were able to indulge in all the fun sites and great dining in the Crown Center area. We strive to create as welcoming and accommodating a... More 

Dunmore, Pennsylvania
Contributor
11 reviews 11 reviews
8 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Spent 3 nights at the Westin Crown Center for a business conference, and as my first experience at a Westin....I couldn't have more pleased. The staff was professional & informative upon check-in, and the common areas were contemporary & clean. The location is so convenient to a multitude of restaurants, directly connected to the Crown Center, and close walking distance... More 

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

JMD1414- I appreciate you taking your time to share your refreshing comments regarding your recent stay with us at The Westin Crown Center. I am delighted to hear what a signature experience you had with us and that our staff was friendly and accommodating upon arrival. We take great pride in being located in the heart of Crown Center and... More 

Omaha, Nebraska
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My family and I had another wonderful stay at the Westin Crown Center. Everyone is so accomodating and friendly. We can't say enough about how wonderfully we are treated from the time we arrive at the hotel to the time we depart. We are always amazed at how the gentlemen at the door always remember our name upon arrival! We... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

BettyS2k5g- Thank you very much for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am very happy to hear what a great stay you had with us and that our staff made your family feel warm and welcome. It is our goal as a Westin to make your experience as relaxing... More 

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