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The Westin Crown Center

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1 East Pershing Road, Kansas City, MO 64108
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The Westin Crown Center
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The Westin Crown Center
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1,585 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed today NEW

Modern decor, pretty great room. Staff wasn't unfriendly, but wasn't exactly jumping through hoops to serve you either. A free drink was nice, but two would have been better since it was my wife and I. Also considering that the free drink was good for up to $15 and would have actually covered our bill. I would stay again though.

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Arlington, VA
Top Contributor
91 reviews 91 reviews
23 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I had a fantastic stay at this hotel. Like other Westin's the standards start high, so the room was very comfortable with great toiletries, free water (as a Westin rewards member) and linens. The hotel itself has many great amenities -- a nice restaurant that I tied for lunch, a Starbucks, and a nice spacious lobby.. This was also a... More 

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Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback about your recent stay at The Westin Crown Center. We are thrilled to hear what a signature stay you had with us and were able to relax and enjoy all the amenities available to you as our guest to create a top notch stay. We are very fortunate to be... More 

Senior Contributor
22 reviews 22 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed for three nights and had a great time. The bed was very comfortable. My room was clean. The hotel is very nice and the area has a lot to keep you busy, especially if you have kids. Unfortunately I can't comment on customer service because I didn't need anything so didn't have to interact with anyone, but that... More 

Was this review helpful? Yes 1
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and were able to relax and unwind in the comfort of your guest room after a long day of exploring Crown Center. We truly value your business and hope to have the opportunity to... More 

Englewood, New Jersey
Top Contributor
211 reviews 211 reviews
20 hotel reviews
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I arrived late from a busy day and was kept waiting at the front desk...at 10PM it's the last thing a tired traveler wants. Then I was told there were no more king rooms left....not a tragedy but another inconvenience since I had reserved one. I called the front desk to cnfirm my bill was being emailed since I had... More 

Was this review helpful? Yes 1
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Nava1203- I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. I sincerely apologize if our team was unable to meet your expectations during your stay. We strive to provide quick and efficient service to ensure you have everything you need for a comfortable and accommodating stay. I understand how the... More 

Junction City, Kansas
Top Contributor
50 reviews 50 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

There are many landmarks, restaurants, and shops within walking distance. The room was spacious and comfortable, and looked to have been updated with new furniture and new bathroom fixtures. The front desk staff was very friendly and helpful. The only downside was the $17/day (!!) parking.

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

RoyAviles- Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am pleased to hear what a great stay you had with us and that our staff was friendly and accommodating, making sure you had everything you needed for a relaxing stay. We are very fortunate to be located in... More 

South Carolina
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is lovely, the staff throughout are very friendly and very helpful. Most of them clearly love their job and have been there a LONG time. Our room was wonderful overlooking the city and watching lights and weather change hourly. The bed was clean and very comfy. However our bath room had some housekeeping issues on arrival that were... More 

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

IrishGenie- I appreciate you taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay with us and were able to relax in the comfort of your guest room, soaking in the beautiful view of downtown Kansas City. I sincerely apologize for the less than... More 

Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Somethings are indeed tired and dated in this hotel. Things are sort of clean"ish" not sparklingly - doubt I would stay here again if given the choice. I am still here for a work conference. All the hotel elevators went down tonight. For over an hour. It was scary. I got free room service because my dinner was an hour... More 

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Valfunde- I appreciate you taking your time to share your feedback on your stay at The Westin Crown Center. I sincerely apologize if we were unable to meet your expectations during your stay. It is our goal to create as relaxing and refreshing a stay as possible and I understand how the noise and any maintenance issues you had to... More 

Colorado
Senior Contributor
49 reviews 49 reviews
36 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed a family birthday celebration for our three day stay at the Westin Crown Center. We moved rooms a couple times due to the hotel not having the reserved suite, so we got a sample of rooms and views. The kids loved the view of the city and the Marriott with it's light show. The rooms facing the pool... More 

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

berricks- Thank you for sharing your feedback on your stay with us at The Westin Crown Center. It is great to hear you enjoyed your stay and were able to relax and unwind in the comfort of your guest room after a long day! We are very fortunate to be located in the heart of Crown Center with such wonderful... More 

Washington DC, District of Columbia
Top Contributor
101 reviews 101 reviews
86 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is a very large chain hotel in a very touristy part of Kansas City. While it's location is great, the staff friendly and the amenities -- notably the pool, gym, outdoor track -- are also good, all this is deceiving. That's because the hotel is filthy. Seriously. Sure, the public spaces are clean and the rooms appear mostly clean... More 

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

planetrtaincar- Thank you for taking your time to share your comments and concerns on your recent stay at The Westin Crown Center. I sincerely apologize for the less than satisfactory experience you had with us due to the lack of servicing of your guest room as well as the unacceptable experience in our Brasserie. This is truly disappointing and I... More 

Oskaloosa, Iowa
Top Contributor
80 reviews 80 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked a stay here because of the location. We loved being able to park the entire weekend and walk to attractions (Union Station, Legoland, Sea Life Aquarium, Jack Stack's). I was disappointed that to learn that it cost extra to have internet in your room - but it is available free of charge in the lobby or at other... More 

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Laura R- Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay with us and were able to indulge in all the fun sites and great dining in the heart of Crown Center at your convenience. We strive to create as... More 

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