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The Westin Crown Center

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1 East Pershing Road, Kansas City, MO 64108
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The Westin Crown Center
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1,680 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (494)
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Lubbock, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Ended up in Kansas City unexpectedly after our car broke down. Hotwire landed us at The Westin. Perfect location for couples, singles, families. Shops are a little pricey (mostly because we were feeding 6 people). It's across the street from LegoLand and an aquarium, lots of shopping and food and fountains, Union Station is connected via a walkway, World War... More 

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

JeskaK, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Kansas City at Crown Center. I am happy to hear you enjoyed your overall stay with us and that you were able to enjoy the many great activities that The Westin and Crown Center have to offer. We train our staff to... More 

Belleville, Illinois
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I would probably give this hotel 3 1/2 stars if that were possible. The decor is more contemporary and has been updated, but there were other things that you could tell had not been updated since the 90s. For example, there were NO outlets next to the beds. We had to use the hub across the room. If they didn't... More 

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Wellington, New Zealand
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Went there for a Convention, the rooms and food and serve in the convention were great. The Brassiere fast and efficient and not over priced, catered for special diets. The accessibility to the Crown Centre Mall and bus routes and skywalks were an added bonus to the city for new comers. We had great housekeeping and apart from one very... More 

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

Janne N- Thank you very much for sharing your feedback on your recent stay at The Westin Kansas City at Crown Center. I am happy to hear you enjoyed your overall stay with us and that our staff provided quick and efficient service to ensure you had everything you needed for a relaxing and convenient stay. We are very fortunate... More 

Eden Prairie, Minnesota
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Super Staff, esp front Desk Mgr. Collin.. And Sales Mgr Wes, who frequently meets w Guests upon arrival..ROOMS are top notch Westin quality. Large Refrigerator in every room. Large outdoor Pool/Jacuzzi, w Great New Workout room-fully furnished w Weights and Treadmills. Brasserie Restaurant is excellent w good Drinks .connected to Mall w tons of eating places..Best Hotel in KC FOR... More 

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

Dana R, Thank you for taking the time to share your feedback on your recent stay at the Westin Crown Center. I am please to hear what a great stay you had with us, and that our staff went above and beyond to make you feel welcome. It is our goal as a Westin to create as relaxing and memorable... More 

Budd Lake
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Very clean, reasonable priced. Typical of some hotels they nickel and dime you on little stuff. I was surprised at a $5 charge to use the gym, but it was a nice facility. Concierge was very helpful with directions and suggestions.

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

Marian T, Thank you for taking the time to share your feedback about your recent stay at the Westin Crown Center. I am glad to hear that our staff made you feel welcome and comfortable. We take great pride in being a Green Hotel, and I'm glad you were able to take advantage of our Make a Green Choice program.... More 

Castroville, Texas
1 review
5 of 5 stars Reviewed 1 week ago

It was an amazing stay. It clean and comfortable. I recommend this hotel to anyone. The pool was clean and the cable was good. And all the fun places to visit by the hotel was best and all the little stores was cute.

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

Brittany S, I appreciate you taking the time to share your feedback on your recent stay at the Westin Crown Center. It is our goal as a Westin to create the most relaxing and refreshing experience possible. It is wonderful to hear our team was able to create this experience for you. Your comments mean a lot to us and... More 

Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago

We went to this hotel for a "staycation". It needs some major updating. This place is raking in the money with it's location and constant banquets. The food at the restaurant was actually better than avg. The pool is small. Close to Crown Center (right across the street) and connected to Union Station is why people come back. Please, Westin.....update... More 

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I sincerely apologize if our team was unable to exceed your expectations during your stay. We strive to create as relaxing and refreshing a stay as possible. We take great pride in being a centrally located conference hotel with so many great sites and dining in... More 

Denver
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The Westin in Kansas City may not be in the newest of fancy buildings, but it has all the components of a top notch hotel at a very reasonable price. Main reasons I give them such a strong review. 1. The front desk staff was fantastic. They are very welcoming, provided excellent service and a personal touch. My day actually... More 

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your feedback on your stay at The Wesitn Crown Center. I am happy to hear what a great stay you had with us and that our staff made you feel warm and welcome from the moment you arrived. We take great pride in our amenities we offer our guests. It is wonderful... More 

Lincoln, Nebraska
Level Contributor
199 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent two nights at The Westin Crown Center Hotel in Kansas City last week when in town for a meeting at the Federal Reserve Bank of Kansas City. This place is always a "nice stay!" Great room with all the conveniences of home, very modern, fresh linens, high speed internet, etc. It's my top choice when visiting Kansas City!... More 

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your comments on your stay with us at The Westin Crown Center. It is great to hear our staff is able to consistently create a nice experience for you. We take great pride in the amenities we offer our guests and I am happy you are able to take advantage of all we have to offer.... More 

Level Contributor
2 reviews
2 of 5 stars Reviewed 1 week ago

My wife and I have stayed at the Crown Center many times over the past 10 years. We had always stayed at the other hotel in the Crown Center complex which used to be the Hyatt Regency and is now the Sheraton. After our last stay there we decided next visit to KC we would try the Westin for a... More 

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback regarding your recent stay at The Westin Kansas City at Crown Center. I sincerely apologize if our stay was less than satisfactory due to the inconvenience with your room not being ready upon check in as well as the unacceptable conditions of your guest room. Our team is aware of... More 

Hotel Review Summarization

What travelers say

  • Union station(20)
  • Very nice(13)
  • Room service(10)
  • Very friendly(10)
  • Friendly and helpful(3)
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