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All 110 Kansas City hotels

The Westin Crown Center

4.0 of 5 Hotel   |   1 East Pershing Road, Kansas City, MO 64108
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81%
Ranked #6 of 110 hotels in Kansas City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Mable K Kansas City, United States
  • Reviews (1,318)
  • Photos (195)
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  • Room tips (387)
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1,318 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (387)
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English first
Kansas City, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We live in the KC metro area and stay at the Westin Crown Center when we just want to "get away" from our daily routines or want to stay where we never have to leave the complex during the cold weather. No matter what you or your family like to do, it can be found at Crown Center and the... More

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Kansas City, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I have been staying at the Westin Crown Center week in and week out for the past 9 months and there is no where else I'd rather stay in Kansas City. The location is great - I've been able to run around the World War I memorial park as well as participate in the #RunWestin event the hotel hosted in... More

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Pleasant Hill, Missouri
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed in a corner king size room for our 20th wedding anniversary. We were welcomed w/strawberries and champagne upon arrival, and breakfast in bed the next morning. The shower was amazing. The hotel is a little dated and could use some new curtains and paint but overall, a nice stay.

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

LikeMooreTravel- Thank you very much for sharing your feedback on your stay at The Westin Kansas City at Crown Center. I am happy to hear you enjoyed your stay with us to celebrate your 20th wedding anniversary. It means a lot to our team you chose to celebrate such a special day with us and it is great our team... More

West Bend, Wisconsin
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My daughter moved to Kansas City a few years ago. Since I have always loved staying at any SPG property, I naturally choose this hotel on my first visit here since it is near her condo. I have to say that this Westin has an outstanding staff! From the curbside staff, which, by the way, will warm your heart with... More

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Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Jme1408- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a signature stay you had with us and that our staff consistently goes above and beyond to make you feel warm and welcome. Your loyalty is very important to our team and I am happy... More

New York City, New York
Top Contributor
84 reviews 84 reviews
11 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Perhaps I was expecting too much but there isn't anything overwhelmingly special about this place. The pool and steam room are nice. However, the guest bedrooms could use some updating. The popcorn ceilings are a little tacky and the bathroom hardware has seen better days. Two thumbs up for having multiple mirrors in the room though...not alot of hotels seem... More

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Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Denise C- Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I sincerely apologize if we were unable to meet you expectations during your stay. It is our goal to create a signature experience for our guests. Your feedback is very important to our team and we hope to welcome you back in the... More

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I have stayed at Westin's before but there is not one like this one so far. I love the costumer service that was provided. I like the way when I call to request a service, the representative states my name when being greeted. I also like the way the representative calls back to ensure that I received the service that... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Care4me- Thank you very much for sharing your feedback on your stay at The Westin Crown Center. It is great to hear what a top notch experience you had with us and that our staff went above and beyond to ensure you had everything you needed for a relaxing stay. It is our goal to ensure your experience is as... More

Keene, New Hampshire
Top Contributor
82 reviews 82 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have been traveling here every year for the past 21 years for an annual convention. While we are assigned hotels, our management group always stays extra time to relax and decompress after the conference. Ever since we stayed at the Westin for a few years, we have made this our hotel of choice in Kansas City for those extra... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Bryant A- Thank you very much for sharing your feedback on your recent stay at The Westin Crown Center. I am delighted to hear what a great stay you had and that our team has consistently made you feel warm and welcome for the past 21 years. It is our goal to create as relaxing and refreshing an experience as... More

Beverly Hills, Florida
1 review
5 of 5 stars Reviewed 1 week ago NEW

I had the opportunity to stay at the Westin Crown Center for the Skills USA convention from June 23rd to 28th AND I loved it. The room was beautiful....couldn't ask for a nicer bed....very very comfortable....slept like a baby. The room was clean and excellent amenities....the hotel staff was more than helpful....the front desk staff always had the right answer... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Readytotravel1- Thank you very much for taking your time to share your feedback on your recent stay at The Westin Crown Center. It is great to hear what a top notch stay you had with us and this is your hotel of choice in Kansas City. We strive to make our guests experience as relaxing and inviting as possible and... More

1 review
5 of 5 stars Reviewed 1 week ago

Westin hotel you all were amazing I thank you all for the way u all treated me as a guest service rooms area everything overall was perfect had soo much fun and so relaxed looking forward in coming back Thankyou again.

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

mario c- I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a great experience you had with us and that our staff was friendly and accommodating making you feel right at home. It is our goal to ensure your experience is as relaxing and... More

Tampa, Florida
1 review
2 of 5 stars Reviewed 1 week ago

I was very disappointed in my stay at this facility. I was part of a delegation from Florida attending the Skills USA convention June 23rd - 28th. I personally did not pay for my room, but if I had, I would have left after the first day. Firstly, the front doors were not handicap accessible. I would leave and then... More

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Universal C- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I sincerely apologize we were unable to meet your expectations during your stay. It is our goal as a Westin to create as relaxing and accommodating an experience as possible. The lack of servicing provided by our housekeeping team is... More

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Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Crown Center 4*
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Kansas City #4 Luxury Hotel in Kansas City #5 Family Hotel in Kansas City #5 Romantic Hotel in Kansas City
Hotel Class
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Crown Center, Kansas City, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
Number of rooms
729

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