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The Westin Crown Center

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1 East Pershing Road, Kansas City, MO 64108
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The Westin Crown Center
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The Westin Crown Center
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1,570 reviews from our community

Traveler rating
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288
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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kansas city, mo usa
1 review
5 of 5 stars Reviewed 2 days ago NEW

Had the opportunity to stay here during the Big 12 Tourney, and for a beer festival going on at Union Station (which is adjoining via enclosed skywalk). This is a fabulous hotel, and all of the staff I met were very courteous and helpful. While it was a very busy weekend in the hotel, it never felt chaotic...and everyone (including... More 

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

chiabro- Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am delighted to hear what a great stay you had with us during the Big 12 Tournament. We strive to create as relaxing and inviting a stay as possible and it means a lot our team was able to... More 

Wichita, Kansas
Top Contributor
51 reviews 51 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed at this Westin in Crown Center for Spring Break to be within walking distance to several attractions for the kids. We usually stay at a rival hotel on the Plaza that we love and we truly wish we had just stayed there and driven to the places we wanted to go in Crown Center. First, the advertising on... More 

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

JDJD911- Thank you for taking your time to share your comments and concerns regarding your recent stay at The Westin Crown Center. I sincerely apologize if our team was unable to meet your expectations due to the maintenance you experienced in your guest room as well as the disappointment of not being able to access the balconies. Due to security... More 

Kansas City
Top Contributor
128 reviews 128 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We have stayed here several times for business and pleasure. From the valets, the bellhops, the front desk check in staff, to the housekeeping staff, all were very friendly and efficient,something you don't experience very often! Very comfortable bed, good shower and great views! We will look forward to coming back here soon!

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your refreshing feedback regarding your recent stay at The Westin Crown Center. It means a lot to our team to hear what a top notch stay you had. We strive to provide quick and efficient service to make sure you have everything you need for a relaxing and refreshing stay. I am... More 

Concord, New Hampshire
Contributor
18 reviews 18 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was here for a seminar so wasn't able to fully explore the city but what time I had, it was great how close the hotel was to so many attractions. We explored the memorial and the gorgeous train station. The hotel itself was beautiful and had a lovely inside walk which was nice for the short breaks we had... More 

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay with us and were able to visit the local area at your convenience. We are very fortunate to be centrally located in Crown Center surrounding many of Kansas City's favorite attractions.... More 

Rockledge, Florida
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Wow, The Westin at it's finest. Attached to a little mall. Surrounded by historic buildings. Love the waterfall in the lobby. Updated rooms and a very professional staff. E joyed the sliding glass door that actually opened. Love the fresh air.

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and were able to indulge in all wonderful sites and great dining in the heart of Crown Center at your convenience and that our staff was friendly and... More 

Fayetteville, Georgia
Top Contributor
135 reviews 135 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Westin Crowne Center is a typical Westin. Comfortable and clean. Having a great location in downtown KC you can walk to everything. The Gym is first rate. The only downside is they need charging ports on the nightstands by the beds. They also need to have hot coffee in lobby for early morning departures, they have water during the... More 

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you very much for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and were able to relax and unwind in the comfort of your guest room as well as take advantage of all the great sites and shops... More 

Wichita, Kansas
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 1 week ago

The service was EXCELLENT and the hotel is very family friendly. My kids loved the heated (outdoor) pool and walking to the Crown Center shops and restaurants. There is so much to do (Legoland, aquarium, Union Station) within walking distance of the hotel The lobby is expansive and beautiful, full of tropical plants and a large fountain. It is a... More 

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am delighted to hear what a signature stay you had with with us and that our staff made your family feel right at home. We take great pride in being centrally located in the heart of Crown Center and I... More 

Council Bluffs, Iowa
1 review
5 of 5 stars Reviewed 1 week ago

From the moment you arrive till the time you leave the staff is exceptional in making you feel welcomed. The room was clean, linens high quality . The view was amazing, looking at the sky line and the Union Station lit up in blue. I am a SPG member and plan to stay at their hotels more often now!!! Highly... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Blee1735- Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am thrilled to hear what a top notch experience you had with us and that our staff made you feel warm and welcome from the moment you arrived. We strive to create as relaxing and refreshing a stay as possible and It is... More 

Senior Contributor
25 reviews 25 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We searched for 4 and 5 star hotels in the Crown Center area on Hotwire. We got a great deal each time for The Westin at Crown Center. Everything about his hotel is great with possibly the exception of the pool area. It isn't super kid friendly. It was built years ago and has a great adult relaxation feel, but... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

brinabrauny- Thank you for sharing your feedback regarding your recent stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and were able to indulge in all the fun activities in the heart of Crown Center. I sincerely apologize if the pool did not meet your expectations. We value your business... More 

Columbus, Kansas
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago

My husband, our 7 year old son and I stayed at the Westin for a long KC weekend. The location alone would make it worthwhile to stay at this hotel. We hit all the kid friendly attractions (LEGOLAND, Sea Life Aquarium, and Union Station Science City). It was so awesome to be able to visit so many attractions in walking... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Sara S- Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am delighted to hear what a signature stay you had with us and were able to indulge in all the fun sites and shops in the heart of Crown Center. We strive to create as comfortable and accommodating a stay as possible... More 

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