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The Westin Crown Center

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1 East Pershing Road, Kansas City, MO 64108
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The Westin Crown Center
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1,724 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (502)
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    (1724)
  • Mar-May only
    (399)
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    (544)
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    (354)
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1 review
2 of 5 stars Reviewed 2 days ago NEW

I wish I could say better things about this hotel. But we experienced the same problems other guests have previously mentioned, like the lack of free internet access. Our visit was further marred by the presence of a large number of insects on the floor and furniture in our room, and malfunctioning plumbing. When I called these things to the... More 

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay at The Westin Kansas City at Crown Center. I sincerely apologize for our guestroom accommodations failing to exceed your expectations, and I understand how issues like this would cause you much frustration and disappointment. We truly value your business and we value your feedback. We look... More 

Nashville, Tennessee
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here last weekend and had a very comfortable stay. The hotel is older but well maintained. Room was modern, very spacious and comfortable. They have a decent work out room here but charged us $8 to use it which I found a little absurd. In addition to the restaurants inside the hotel, there is a shopping mall connected... More 

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear that you enjoyed your stay with us, and that you were able to enjoy the wonderful shops and restaurants that Crown Center has to offer. We truly value your business and hope to have the opportunity to welcome you back... More 

Saint Louis, Missouri
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We return to this hotel at least annually for Irish Fest, and other times throughout the year. The experience is guaranteed to be pleasant, from check in to the always-clean rooms. Being adjacent to Crown Center is helpful for quick meals, and the restaurant in the hotel is also very good. The Link pedestrian bridge connecting to the Hyatt and... More 

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear that you and your family enjoyed your stay with us, and that you were able to take in the wonderful attractions Union Station and Crown Center have to offer. We truly value your business and hope to have the opportunity... More 

Level Contributor
73 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The lobby of the hotel is nice, and the location is quite convenient. We struggled with long service delays--a request for a rollaway bed took three additional phone calls and a three hour delay from the original promised time. The staff was polite and helpful but seemed overwhelmed. The kids enjoyed the pool, but the lack of free in-room internet... More 

Was this review helpful? Yes 1
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay at The Westin Kansas City at Crown Center. I sincerely apologize for the issues you encountered with pool and the roll away bed request during your stay, however I am glad to hear that you were able to take advantage of our fantastic location here in... More 

Columbus
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Over the top customer service. Thank you for meeting all my needs and going above and beyond. Expected nothing special for a work trip, but was pleasantly surprised. And beautiful view from the 18th floor with all the amenities I needed. Nice restaurants in the vicinity.

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear that you enjoyed your stay with us, and that our staff went above and beyond to ensure you had a comfortable and relaxing stay. We truly value your business and hope to have the opportunity to welcome you back for... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Definitely need an upgrade or at least a very good deep cleaning. I was not impressed by the quality of the rooms. They were old and, in my opinion dirty. However, if you can overlook the room and beds, the hotel is in a great location. Plenty of places to eat within walking distance. In addition to this the staff... More 

Was this review helpful? Yes 1
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay at The Westin Kansas City at Crown Center. I sincerely apologize for our guestroom accommodations failing to exceed your expectations, however I am glad you were able to enjoy the perks of being in the Crown Center area. We truly value your business and we value... More 

Minneapolis, Minnesota
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband is a SPG member and had a ton of points to use. We wanted to stay a night in KC before heading out for an extended family weekend. We had our dogs with us so this worked out well. Turns out we didn't have to use very many points at all to get a nice room. Since we... More 

Was this review helpful? Yes 1
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear that you and your family enjoyed your stay with us, and that you were able to take in the wonderful attractions Union Station and Crown Center have to offer. We truly value your business and hope to have the opportunity... More 

boulder, co
1 review
5 of 5 stars Reviewed 1 week ago

Tripadvisor comments mentioned sleeping rooms need upgrading. I'm very picky about environment and I thought the sleeping room was very very clean, bed was upgraded and scrumptious to sleep in. I was tired and cranky when I got there and went to the restaurant for a bite to eat. The bartender (it was mid-afternoon) went out of his way with... More 

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear that you enjoyed your stay with us, and that our staff went above and beyond to ensure you had a comfortable and relaxing stay. I will be sure to share your positive comments with Colin! We truly value your business... More 

Texas, USA
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently spent two nights in this hotel when I was in town for a conference. I expected it to be a generic, large hotel and was very pleasantly surprised by the quality of my stay. My room was quite nice (very comfortable bed) and had a lovely view of Kansas City. The thing that really sets this hotel apart,... More 

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear that you enjoyed your stay with us, and that our staff went above and beyond to ensure you had a comfortable and relaxing stay. We truly value your business and hope to have the opportunity to welcome you back for... More 

Wichita, Kansas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We came to town for a wedding and stayed one night. The wedding was downtown and the church was near the plaza so this was a central location. The hotel is connected to crown center shopping mall which would be good for longer stays if you wanted to do some shopping but the parking garage and long walk to get... More 

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear that you enjoyed your stay with us, and that you were able to enjoy the many activities and attractions surrounding us at Crown Center. We truly value your business and hope to have the opportunity to welcome you back for... More 

Hotel Review Summarization

What travelers say

  • Union station(20)
  • Very nice(13)
  • Room service(10)
  • Very friendly(10)
  • Friendly and helpful(3)
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