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The Westin Crown Center

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1 East Pershing Road, Kansas City, MO 64108
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The Westin Crown Center
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1,815 Reviews from our TripAdvisor Community

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Chapel Hill, North Carolina
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

There are better options in Kansas City. If you like really large, older rooms, slightly out of the way hotels, this is your place. The good, great lobby, attentiVe staff, good restaurants, great workout room, close to crown center. The bad, massive hotel, dated rooms, drafty rooms, no heat, bad plumbing, cannot really access much on foot. The place is... More 

Helpful?
Thank tommygalloway
Moberly, Missouri
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great Staff, great room, perfect for those attending conferences or short stay. The staff is well equip to handle large conferences of all types. The room has everything you need for a short stay. I would high recommend this hotel!!!

Helpful?
Thank vbell2016
Omaha, Nebraska
Level Contributor
6 reviews
5 of 5 stars Reviewed 4 days ago NEW

The manager, Eduardo Sampere, really took care of us when our reservations were messed up. The entire stay was awesome. I have no doubt that I will be back in the future many times. The room was awesome, and for a conference venue, it can't be beat.

Helpful?
Thank FootballCoach98
Jim S, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. It is wonderful to hear our team went above and beyond to make sure you had everything needed for the best stay possible! The comfort and well-being of our guests is our top priority. We value your business and hope to... More 

Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Pros: 1. Appearance--Nice rooms, lobby, connected shopping center,etc. 2. Pool/Fitness Center--Both excellent. 3. Conference Room--I attended the Glazier Football Clinic and it accommodated hundreds of sessions and coaches. 4. $2 Draws in the hotel restaurant both nights. 5. Free shuttle to downtown restaurants. Cons: 1. Service at the hotel restaurant is extremely slow. We ever left after being seated for... More 

Helpful?
Thank Chad O
Jim S, General Manager at The Westin Crown Center, responded to this review

Chad O- Thank you very much for sharing your feedback regarding your recent stay at The Westin Kansas City at Crown Center. I am happy to hear you enjoyed your overall stay with us and were able to utilize all the amenities available to you as our guest. It is our goal to ensure your stay is a relaxing and... More 

Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked the Westin for a couples overnight. I was impressed off the bat when Eduardo Sampere checked us in. He was friendly and helpful and catered to our needs. He made sure we got the room we wanted and gave us a great rate! The room was very nice overall. It had all the conveniences you would expect for... More 

Helpful?
Thank Kirk M
Jim S, General Manager at The Westin Crown Center, responded to this review

Kirk M- Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear You enjoyed your overall stay with us and that our staff was friendly and accommodating from the moment you arrived. We strive to create as relaxing and convenient an experience as possible and it... More 

United States
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I come to KC every year for a sporting event. I have been booking here for years and will continue to return. The hotel is great and the staff are always friendly and helpful. The hotel is in close proximity to restaurants and nightlife, so close that you can walk to venues if you want.

Helpful?
Thank Rachel B
Jim S, General Manager at The Westin Crown Center, responded to this review

Rachel B- Thank you for sharing your feedback regarding your recent stay at The Westin Kansas City at Crown Center. I am pleased to hear what a great stay you had with us and that our staff consistently makes you feel warm and welcome each year. Your loyalty throughout the years means a lot to our team and we look... More 

Eden Prairie, Minnesota
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

From Checkin to Checkout, they treat you like Kings and Queens...We are Delta Employees and Wes Wilt & Jim Snow do Everything they can to make our stays wonderful...The Pool is Great and the Workout Room is Awesome...Brasserie Bar/ Restaurant is Very nice and great Food..Hotel is connected by the Lobby to the Crown Mall...Nice selection of Food..Italian,,Pizza/ coffee shops,,etc......Trolley... More 

Helpful?
Thank Dana R
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your refreshing feedback on your stay with us at The Westin Crown Center. I am thrilled to hear our staff went above and beyond to make you feel like family at The Westin! Your comfort and well-being are our top priorities and it truly means a lot we exceeded your expectations. We... More 

North Kansas City, Missouri
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

The room with a view of downtown was spectacular! The staff were kind and thoughtful to both myself and my granddaughter. This was one of the best experiences with the staff at a hotel. I look forward to staying here again! thank you

Helpful?
Thank jbgpnp
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a delightful stay you had with us and that our staff was friendly and accommodating, making sure you and your granddaughter had a relaxing and special visit. We are very fortunate to be located in the heart of Crown... More 

Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed 2 weeks ago

I travel very frequently for work and try to be a loyal Starwood member. I had one of the best experiences with the staff and room at this Westin in particular. When arriving I inquired where the gym was, and the front desk mentioned a small upsell to get a room with a treadmill and small gym equipment in it.... More 

Helpful?
Thank Jessica M
Jim S, General Manager at The Westin Crown Center, responded to this review

Jessica M- Thank you very much for sharing your refreshing feedback regarding your recent stay with us at The Westin Crown Center. I am thrilled to read this is one of the best hotels stays you have had in Kansas City! It is our top priority as a Westin to ensure you have everything you need for a relaxing, top... More 

Level Contributor
281 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really like this property. Professional friendly staff. Large, clean rooms. And the heavenly bed is well... heavenly. Great views of the city. For $5 they will "loan" you work out clothes. I ordered up my size and received a top, shorts and shoes. As it turned out, my itinerary got shuffled and I never got to my workout (imagine... More 

Helpful?
Thank Gigi K
Jim S, General Manager at The Westin Crown Center, responded to this review

Gigi K- I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. I am thrilled to hear what a signature experience our team created for you. As a Westin it is our goal to create as relaxing and refreshing a stay as possible. It is wonderful you were able to indulge... More 

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