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The Westin Crown Center

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1 East Pershing Road, Kansas City, MO 64108
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The Westin Crown Center
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The Westin Crown Center
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1,685 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (496)
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Saint Cloud, Minnesota
1 review
2 of 5 stars Reviewed 2 days ago NEW

I must have stayed at a different hotel than most that review here. The room was fine. The Garden Suite was very large, but as others have said, it needs updating and badly. Peeling wallpaper, towel rack rusty, carpets worn. No view of anything on the 10th floor we were on, pool side. I didn't really care, I have a... More 

Was this review helpful? Yes 1
Level Contributor
208 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We've had two recent trips to the Westin, and had some unexpected disappointments. This is a beautiful hotel, great lobby, connected to Crown Center, across the street from Union Station and the World War I museum, and on the Max bus line. All huge pluses. We had asked for adjacent (or at least nearby) rooms, because we were traveling with... More 

Was this review helpful? Yes 1
Howell, New Jersey
Level Contributor
47 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My stay at Westin Crown Center in Kansas City was short due to a late night arrival of my Amtrak train. It was chosen because it is diagonally across the street from Kanas City Union Station. I had another train to take the following morning, so I did not have much time in town or to explore the hotel. I... More 

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Saint Louis, Missouri, United States
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very nice hotel and the location is excellent. Walking distance to Union Station, WWI Memorial, Crown Center (attached to the mall, Legoland is across the street) and other destinations. Very easy to get to Country Club Plaza or downtown from the hotel's location, too. We had a great view of downtown KC from our room. Nice large outside pool. Staff... More 

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Hot Springs, Arkansas
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel. Clean, comfortable room with fabulous view. Friendly, courteous staff. Walking distance to many attractions, restaurants, and Crown Center. Perfect for business or vacation/single or family-including pets.

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Lubbock, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed 6 days ago NEW

Ended up in Kansas City unexpectedly after our car broke down. Hotwire landed us at The Westin. Perfect location for couples, singles, families. Shops are a little pricey (mostly because we were feeding 6 people). It's across the street from LegoLand and an aquarium, lots of shopping and food and fountains, Union Station is connected via a walkway, World War... More 

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Jim S, General Manager at The Westin Crown Center, responded to this review

JeskaK, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Kansas City at Crown Center. I am happy to hear you enjoyed your overall stay with us and that you were able to enjoy the many great activities that The Westin and Crown Center have to offer. We train our staff to... More 

Belleville, Illinois
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I would probably give this hotel 3 1/2 stars if that were possible. The decor is more contemporary and has been updated, but there were other things that you could tell had not been updated since the 90s. For example, there were NO outlets next to the beds. We had to use the hub across the room. If they didn't... More 

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Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear our staff was friendly and accommodating, making sure you had everything you needed for a comfortable stay. I sincerely apologize if the amenities in the guest room failed to exceed your expectations. We appreciate your feedback regarding these matters. We... More 

Wellington, New Zealand
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Went there for a Convention, the rooms and food and serve in the convention were great. The Brassiere fast and efficient and not over priced, catered for special diets. The accessibility to the Crown Centre Mall and bus routes and skywalks were an added bonus to the city for new comers. We had great housekeeping and apart from one very... More 

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Jim S, General Manager at The Westin Crown Center, responded to this review

Janne N- Thank you very much for sharing your feedback on your recent stay at The Westin Kansas City at Crown Center. I am happy to hear you enjoyed your overall stay with us and that our staff provided quick and efficient service to ensure you had everything you needed for a relaxing and convenient stay. We are very fortunate... More 

Eden Prairie, Minnesota
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Super Staff, esp front Desk Mgr. Collin.. And Sales Mgr Wes, who frequently meets w Guests upon arrival..ROOMS are top notch Westin quality. Large Refrigerator in every room. Large outdoor Pool/Jacuzzi, w Great New Workout room-fully furnished w Weights and Treadmills. Brasserie Restaurant is excellent w good Drinks .connected to Mall w tons of eating places..Best Hotel in KC FOR... More 

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Jim S, General Manager at The Westin Crown Center, responded to this review

Dana R, Thank you for taking the time to share your feedback on your recent stay at the Westin Crown Center. I am please to hear what a great stay you had with us, and that our staff went above and beyond to make you feel welcome. It is our goal as a Westin to create as relaxing and memorable... More 

Budd Lake
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Very clean, reasonable priced. Typical of some hotels they nickel and dime you on little stuff. I was surprised at a $5 charge to use the gym, but it was a nice facility. Concierge was very helpful with directions and suggestions.

Was this review helpful? Yes
Jim S, General Manager at The Westin Crown Center, responded to this review

Marian T, Thank you for taking the time to share your feedback about your recent stay at the Westin Crown Center. I am glad to hear that our staff made you feel welcome and comfortable. We take great pride in being a Green Hotel, and I'm glad you were able to take advantage of our Make a Green Choice program.... More 

Hotel Review Summarization

What travelers say

  • Union station(20)
  • Very nice(13)
  • Room service(10)
  • Very friendly(10)
  • Friendly and helpful(3)
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