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All 110 Kansas City hotels

The Westin Crown Center

4.0 of 5 Hotel   |   1 East Pershing Road, Kansas City, MO 64108
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81%
Ranked #4 of 110 hotels in Kansas City
Certificate of Excellence 2013
A recent review
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1,227 people have reviewed this hotel

Traveler rating
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    68
    40
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (350)
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English first
Elburn, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

The location of the hotel is top notch. Provides a beautiful view of the down town area. Also, if anyone is traveling by Amtrak train, you can not ask for a more convenient location. The hotel has an elevated walkway that goes above the street level and connects the hotel right to the station. I have been there twice in... More

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Spokane, Washington
1 review
5 of 5 stars Reviewed yesterday NEW

I traveled to the Westin for a conference this year, and my experience was very positive. The lobby is beautiful and comfortably furnished. Additionally, the meeting rooms were well staffed and the environment was perfect for speakers, audience, and discussions.

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DEN
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I really enjoyed this Westin Property. The front lobby is recently remodeled and the elevators are updated as well. Being in the design industry, I know how difficult it can be to make elevators look attractive with all the safety codes involved. So I give my compliments to the Designer of the recent remodels on this property. The rooms aren't... More

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Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Shelleeee- Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your recent stay with us and are happy with our new lobby renovations! It is our goal to create as relaxing and inviting a stay as possible. I am thrilled to hear about the top notch service... More

Davie, Florida, United States
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I travel a lot and I don't sugar coat reviews but I try to be fair. The staff, especially the evening staff is what I would expect from a Westin. Professional, courteous and problem solving. Although the rooms were comfortable, the hotel appears to be frozen in time from the 1980's, very Frank Lloyd Wright-esque. This hotel is in need... More

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Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

David L- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear our staff went above and beyond to quickly and efficiently resolve any matters you encountered during your stay. I sincerely apologize for the frustrations you experienced with the maintenance of your guest room as well as the unacceptable noise... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was my first time to Kansas City, and for the conference I attended, we stayed in the Westin Crown Center. The hotel struck me with how beautiful it was immediately just from entering the lobby. I took a quick look around after check in and registering and saw the neat waterfall inside and the Crown Center mall attached. The... More

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Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

WahooFX- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a great stay you had with us and from the moment you arrived our team our team was friendly and accommodating. It is great you were able to relax and unwind in the comfort of... More

Omaha
Top Contributor
64 reviews 64 reviews
10 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

This Kansas City landmark has been beautifully updated. The rooms are comfortable and spacious. Slight drawback, there are no vending machines in the hallways, or any place else for that matter. Which makes finding a soft drink late at night impossible. The staff is very friendly and accommodating. Also a quiet location.

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Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Mjsomaha- I appreciate you taking your time to share your feedback on your stay at The Westin Crown Center. I am pleased to hear what a great time you had with us and loved the new updates to our lobby. It is our goal to create a relaxing and refreshing experience for our guests and I am happy to hear... More

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at the Westin Crown Center over 60 times over the last 19 years and it is my favorite business hotel anywhere. I always eat at the Brassierie and the beds are the best I have had in any hotel, and at the end of it all, its really about a good night's sleep.

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Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

bill g- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am thrilled to hear our team has consistently created top notch experiences for you during the 19 years you have been staying with us. Your loyalty truly means so much. I am happy to hear you are able to relax and unwind in... More

Fergus Falls, Minnesota
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the Westin in KC for a conference and it was all they said it would be. The staff is fantastic. The room was so comfortable. Plenty of things to do and places to eat in the area. I only stayed a couple of nights, but felt like I had a long vacation. I definitely plan to go... More

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Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Carole B- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am delighted to hear what a great experience you had with us during yoru conferece and that our staff went above and beyond to help make the conference a success. It is our goal to create as relaxing and refreshing a stay as... More

Florence, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I've stayed here several times and purposefully choose it when I come to KC. Friendly. Prompt. Courteous. Clean. Large rooms. Great restaurants and connection to neighborhood attractions. One wonderful aspect is the ability to walk to numerous shops, restaurants, and other attractions without going outdoors and braving the elements. Their fitness center is also the best I've seen in a... More

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Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Ramcatdoc- Thank you for sharing your refreshing feedback on your stay at The Westin Crown Center. I am thrilled to hear what a great experience you had with us and that our staff consistently provides friendly and efficient service. It is our goal to create a relaxing stay for our guests and I am happy you are able to relax... More

Ames, Iowa
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My family and I visit KC a couple times a year and we stay at the Westin because there is so much to do that is within walking distance. Or you can get in your car and be at the Plaza in about 5 minutes. We love staying at the Westin in the winter because when the weather is bad... More

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Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Patrick S- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am delighted to hear what a great stay you had with us and that our team consisitently creates a relaxing and inviting stay for your family. We take great pride in being located in the heart of Crown Center, surrounding many of Kansas... More

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Additional Information about The Westin Crown Center

Also Known As:
The Westin Crown Hotel Kansas City
The Westin Crown Hotel
Westin Crown Center
Westin Kansas City
Kansas City Westin
Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Kansas City
#3 Luxury Hotel in Kansas City
#3 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Crown Center 4*
Official Description (provided by the hotel):
Located in the heart of downtown, The Westin Crown Center, Kansas City, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
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