We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 110 Kansas City hotels

The Westin Crown Center

4.0 of 5 Hotel   |   1 East Pershing Road, Kansas City, MO 64108
Hotel website
Hotel deals
Hotel amenities
Special Offer
Breakfast for 2 Included
Save Saved
You added The Westin Crown Center to your Saves list
The Westin Crown Center
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
81%
Ranked #7 of 110 Hotels in Kansas City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
RichardPsd San Diego, California
Write a Review

1,404 reviews from our community

Traveler rating
    795
    328
    162
    77
    42
See reviews for
255
255
75
584
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (415)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
San Diego, California
1 review
5 of 5 stars Reviewed yesterday NEW

While in the south part of downtown the Westin is a large hotel with close restaurants and entertainment options. The staff was incredibly nice and the shuttle really helped for adventures a little too far to walk. The rooms were very large and updated and the hotel was quite despite the large size. A good place to say for work... More

Was this review helpful? Yes
Richmond, Virginia, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Everything at the Westin was great but what really stood out for me was the service at breakfast on both mornings I was there. The buffet was the normal fare but the attention of the breakfast staff was perhaps the best I've ever seen. Everyone of them pitched in to create a perfect experience.

Was this review helpful? Yes
Monument, Colorado
Contributor
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I spent a fun weekend with an old college roommate at the Westin and we were very pleased. The rooms were spacious and quiet and the beds very comfortable. It is a great location, as we were able to walk to nearby attractions, including Union Station via the covered glass-enclosed walkway, and could drive ten minutes to get to The... More

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

TNT5763- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and were able to indulge in all the great sites and dining in the area. We strive to create as relaxing and accommodating a stay as possible and it means... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We attend the Irish Fest every year and always stay here. They give you special room rates and tickets for the festival. We had a Garden room this year and that was do nice to walk out of your room to grass.

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

MjAll- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us during Irish Fest and indulge in all the fun sites and dining in the heart of Crown Center. We truly value your business and look forward to welcoming you back next year for another... More

Calgary AB
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I had a 3 night stay here for business. Excellent location within walk to Union Station. I got a lovely corner room and although entrance is a bit odd (long hallway to room) it was beautifully appointed and a comfortable bed. Drapes and windows a bit old - could not access the balcony, once I unlatched the lock the whole... More

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

sharradog- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay with us and were able to take advantage of all the sites and dining in the heart of Crown Center. We strive to create as relaxing and accommodating a stay as... More

Saint Joseph, Missouri
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 days ago NEW via mobile

The Westin Crown Center lobby was very nice. The front desk staff was very nice and accommodating. However the rooms are in need of a deep clean. The carpet looked as if it had not been vacuumed in several weeks. There were also several stains throughout the carpet in the room. The white down comforter was not clean, it appeared... More

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Expertravelers- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear our staff was friendly and accommodating ensuring you had everything you needed for a relaxing stay. I sincerely apologize for the frustrations you experienced with the unacceptable servicing of your guest room. I appreciate you bringing... More

Saint Louis
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Checking in at the Westin was simple enough. I was a bit surprised to learn that parking was not included in the room rental. $16 for self parking and $22 for valet. Opted for valet. It is now 4 days since the 1 night stay and my credit card still has a $50 charge on it from this service. I... More

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Byron R- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay and were able to take advantage of all the great sites and dining in Crown Center. I sincerely apologize for the maintenance issues you experienced in your guest room. Thank... More

London, United Kingdom
Top Contributor
63 reviews 63 reviews
30 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This review for a short business trip. Arrival by cab from airport. Check in was friendly and efficient, although when I got to my room I had been allocated an "accessible" one.I tried but could not figure how to shower without turning the bathroom in to a wet room. I actually think it is impossible. I asked to be relocated... More

Was this review helpful? Yes
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

tripeagle- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and that our staff was inviting and accommodating from the moment your family arrived. We are very fortunate to be centrally located in Crown Center and it is great your... More

Chillicothe, Missouri
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very nice experience here. Front desk, bell clerks, and all of the hotel staff went above and beyond to make our stay very nice. The showerhead and cuved shower curtains are a plus and the location of the property is outstanding as well. I would definitely stay here again.

Was this review helpful? Yes
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

John M- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear you enjoyed your stay with us and that our staff went above and beyond to ensure you had everything you needed for a comfortable stay. We truly value your business and look forward to welcoming... More

Newport Beach, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

the Westin is supposed to be an amazing 4 star experience, this one was not. It took me 3 days, 5 calls and about 2 hours to get my booking correct for the room. Corporate customer service eventually "fixed" the booking. At check in they wanted full payment for the suite which was a pain for the time because I... More

Was this review helpful? Yes
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

JAG_AGENCY- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I sincerely apologize if your stay was less than perfect due to the frustrations you had to experience with correcting your bill. This is truly unacceptable. We train our staff to provide quick and efficient service. Thank you for bringing this... More

Owners: What's your side of the story?
If you own or manage The Westin Crown Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Westin Crown Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Crown Center 4*
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Expedia, Hotels.com, Priceline, Tingo, Reservation Counter, Odigeo, Travelocity and Venere so you can book your The Westin Crown Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

196 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (178)
Viewed
Hotel & grounds (23)
Viewed
Room/suite (46)
Viewed
View from room (27)
Viewed
Bathroom (13)
Viewed
Dining (2)
Viewed
Pool/beach area (2)
Viewed
Other (65)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (1)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Kansas City with
any amenities