We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 111 Kansas City hotels

The Westin Crown Center

4.0 of 5 Hotel   |   1 East Pershing Road, Kansas City, MO 64108
Hotel website
Hotel deals
Hotel amenities
Special Deal
Complimentary Breakfast
Save Saved
You added The Westin Crown Center to your Saves list
The Westin Crown Center
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Westin.com Booking.com Orbitz.com
and 9 more sites!
81%
Ranked #4 of 111 hotels in Kansas City
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 days ago
Will B Oak Lawn, Illinois
Write a Review

1,228 people have reviewed this hotel

Traveler rating
    696
    283
    141
    68
    40
See reviews for
222
218
69
521
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (350)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Oak Lawn, Illinois
1 review
5 of 5 stars Reviewed 4 days ago NEW

I was very happy that we decided to stay at the Westin Crown Center. The hotel was great but it was the staff that was amazing. We got in late for our first night, there was a problem with the AC in the room. The hotel sent someone up right away. The room started to cool a little more but... More

Was this review helpful? Yes
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Will B- I appreciate you taking your time to share your refreshing feedback on your stay at The Westin Crown Center. I am thrilled to hear what an amazing stay you had with us that our staff went above and beyond to ensure you were as comfortable and accommodated as possible. It is our goal to create a relaxing experience... More

Elburn, Illinois
1 review
5 of 5 stars Reviewed 1 week ago NEW

The location of the hotel is top notch. Provides a beautiful view of the down town area. Also, if anyone is traveling by Amtrak train, you can not ask for a more convenient location. The hotel has an elevated walkway that goes above the street level and connects the hotel right to the station. I have been there twice in... More

Was this review helpful? Yes
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

JoedyJahns- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am pleased to hear what a top notch experience you had with us and were able to relax and unwind the beautiful view from your guest room! We are very fortunate to be conveniently located in the heart of Crown... More

Spokane, Washington
1 review
5 of 5 stars Reviewed 1 week ago NEW

I traveled to the Westin for a conference this year, and my experience was very positive. The lobby is beautiful and comfortably furnished. Additionally, the meeting rooms were well staffed and the environment was perfect for speakers, audience, and discussions.

Was this review helpful? Yes
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Jenica H- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. It is great to hear you enjoyed your stay with us and loved our new lobby renovations! It is our goal to create a relaxing and refreshing stay for our guests and I am happy to know you were able... More

DEN
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I really enjoyed this Westin Property. The front lobby is recently remodeled and the elevators are updated as well. Being in the design industry, I know how difficult it can be to make elevators look attractive with all the safety codes involved. So I give my compliments to the Designer of the recent remodels on this property. The rooms aren't... More

Was this review helpful? Yes
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Shelleeee- Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your recent stay with us and are happy with our new lobby renovations! It is our goal to create as relaxing and inviting a stay as possible. I am thrilled to hear about the top notch service... More

Davie, Florida, United States
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

I travel a lot and I don't sugar coat reviews but I try to be fair. The staff, especially the evening staff is what I would expect from a Westin. Professional, courteous and problem solving. Although the rooms were comfortable, the hotel appears to be frozen in time from the 1980's, very Frank Lloyd Wright-esque. This hotel is in need... More

Was this review helpful? Yes
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

David L- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear our staff went above and beyond to quickly and efficiently resolve any matters you encountered during your stay. I sincerely apologize for the frustrations you experienced with the maintenance of your guest room as well as the unacceptable noise... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was my first time to Kansas City, and for the conference I attended, we stayed in the Westin Crown Center. The hotel struck me with how beautiful it was immediately just from entering the lobby. I took a quick look around after check in and registering and saw the neat waterfall inside and the Crown Center mall attached. The... More

Was this review helpful? Yes
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

WahooFX- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a great stay you had with us and from the moment you arrived our team our team was friendly and accommodating. It is great you were able to relax and unwind in the comfort of... More

Omaha
Top Contributor
64 reviews 64 reviews
10 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Kansas City landmark has been beautifully updated. The rooms are comfortable and spacious. Slight drawback, there are no vending machines in the hallways, or any place else for that matter. Which makes finding a soft drink late at night impossible. The staff is very friendly and accommodating. Also a quiet location.

Was this review helpful? Yes
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Mjsomaha- I appreciate you taking your time to share your feedback on your stay at The Westin Crown Center. I am pleased to hear what a great time you had with us and loved the new updates to our lobby. It is our goal to create a relaxing and refreshing experience for our guests and I am happy to hear... More

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed at the Westin Crown Center over 60 times over the last 19 years and it is my favorite business hotel anywhere. I always eat at the Brassierie and the beds are the best I have had in any hotel, and at the end of it all, its really about a good night's sleep.

Was this review helpful? Yes
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

bill g- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am thrilled to hear our team has consistently created top notch experiences for you during the 19 years you have been staying with us. Your loyalty truly means so much. I am happy to hear you are able to relax and unwind in... More

Fergus Falls, Minnesota
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Westin in KC for a conference and it was all they said it would be. The staff is fantastic. The room was so comfortable. Plenty of things to do and places to eat in the area. I only stayed a couple of nights, but felt like I had a long vacation. I definitely plan to go... More

Was this review helpful? Yes
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Carole B- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am delighted to hear what a great experience you had with us during yoru conferece and that our staff went above and beyond to help make the conference a success. It is our goal to create as relaxing and refreshing a stay as... More

Florence, South Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I've stayed here several times and purposefully choose it when I come to KC. Friendly. Prompt. Courteous. Clean. Large rooms. Great restaurants and connection to neighborhood attractions. One wonderful aspect is the ability to walk to numerous shops, restaurants, and other attractions without going outdoors and braving the elements. Their fitness center is also the best I've seen in a... More

Was this review helpful? Yes
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review

Ramcatdoc- Thank you for sharing your refreshing feedback on your stay at The Westin Crown Center. I am thrilled to hear what a great experience you had with us and that our staff consistently provides friendly and efficient service. It is our goal to create a relaxing stay for our guests and I am happy you are able to relax... More

Been to The Westin Crown Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Crown Center

Also Known As:
The Westin Crown Hotel Kansas City
The Westin Crown Hotel
Westin Crown Center
Westin Kansas City
Kansas City Westin
Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Kansas City
#3 Luxury Hotel in Kansas City
#3 Business Hotel in Kansas City
#3 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Crown Center 4*
Official Description (provided by the hotel):
Located in the heart of downtown, The Westin Crown Center, Kansas City, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Orbitz, Expedia, Priceline, Tingo, HotelTravel.com, TripOnline SA, Hotels.com, Venere, Travelocity and Otel so you can book your The Westin Crown Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Westin Crown Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.