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All 110 Kansas City hotels

The Westin Crown Center

4.0 of 5 Hotel   |   1 East Pershing Road, Kansas City, MO 64108
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81%
Ranked #6 of 110 hotels in Kansas City
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
DeAn F Trenton, Missouri
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1,373 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (405)
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English first
Trenton, Missouri
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We were celebrating my best friend graduating with her BSN degree, She and her husband, and my boyfriend and myself wanted to stay somewhere close to the Power& Light. The Westin is walkable, if need be, so that's where we chose to stay. Check in was wonderful, Kirby was warm and welcoming and treated us to free drink passes to... More

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

DeAn F- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am delighted to hear what a great stay you had with us and were able to indulge in all the wonderful sites and shops conveniently located in Crown Center. We strive to create as relaxing and accommodating a stay as possible and it... More

Maryland
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great location and well-equipped for a large conference. Staff, particularly bellmen/porters kind and patient, all were helpful. Nice rooms, small but well-appointed bathroom. Large closet. Comfortable. Evenings slightly marred by large youth athletic tournament group but the hotel did what they could to keep the young people quiet(er). No complaints, I would return.

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

PlansAhead- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear you enjoyed your stay with us and that our staff was friendly and accommodating, ensuring you had everything you needed for a comfortable stay. We strive to provide quick and efficient service and it means a... More

Los Angeles
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Westin Crown Center for a work conference for a couple of nights, and probably got my best hotel value of the year in the process. The rate was exceedingly reasonable, the hotel was very nice with plenty of amenities, and while a bit dated, the room was big and functional. My only knock was that the... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

dyrewolf- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us during your conference and were able to indulge in all the amenities provided to you as our guest to create as relaxing experience. We are very fortunate to be located in the heart of... More

Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here during a busy weekend over Veteran's day. This proved to be an ill-advised time to book if the arrangement was made through s third party. That was made very clear on my arrival as I was compelled to take a room with a Murphy bed. While the room itself was satisfactory I most definitely did not like... More

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

mikefromla- Thank you for sharing your feedback on your stay at The Westin Crown Center. I sincerely apologize if our team did not exceed your expectations during your stay. I understand your frustrations not receiving the desired room type upon check in. It is our goal to create as relaxing and accommodating a stay as possible. This is not what... More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Westin with two friends to see a few Royals games. Hotel was very nice and from high floor room we had great views of greater Kansas City. We chose to not have a rental car and in hindsight cabs definitely added up going around town as nothing was in walkng distance of this hotel. Went to the... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Stuart6387- Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am delighted to hear you enjoyed your stay with us and were able to relax and unwind in the comfort of your guest room with the great view of the city. We value your business and look forward to having you back as... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stayed at the Westin Crown Center for work. The lounge, restaurant, and attached mall areas were nicely kept and the employees were both friendly and helpful throughout my stay. However, I was disappointed in the cleanliness and general maintenance of the guest rooms. My room was very dusty, both when I initially entered it and throughout my stay... More

Was this review helpful? Yes 2
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

ISpy1ne- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I sincerely apologize if our team was unable to meet your expectations due to the servicing of your guest room. We strive to create as comfortable a stay as possible and I understand your frustrations. I am happy to hear you... More

Bensalem, Pennsylvania
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed here for a wedding and extended weekend. The special rate for the wedding party was amazing (I won't quote it here, but let's just say I've spent more in some Holiday Inns). Our room was spacious with two comfortable chairs and a very convenient desk/work station with plenty of electrical outlets for plugging phones, tablets and computer.... More

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

40n75w- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and that you were able to relax and unwind in the comfort of your guest room after a long day of festivities. We are very fortunate to be located in the heart of Crown... More

Colorado
Top Contributor
186 reviews 186 reviews
32 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 1 week ago

We stay in Westins often, and this one is a bit average compared to most. However, the location is superb. It's an easy walk to many attractions (Legoland, Aquarium, Union Station, the King Tut Exhibit, the WW1 Museum, Hallmark) and restaurants. Most can be reached by elevated and air-conditioned walkways. If we were looking to stay close to the attractions,... More

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

ColoradoDoc- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy you were able to indulge in all the fun sites and shopping in the heart of Crown Center at your convenience. It is our goal as a Westin to create as relaxing and accommodating a stay as possible.... More

Kansas
Contributor
12 reviews 12 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from hosting a family reunion at the Westin Crown Center. It was a huge success and relatives from across the country loved this hotel. Preparation went smoothly thanks to Anthony in sales, Rita the concierge and Torrence in transportation. All were very helpful. The hotel has been renovated; we found rooms and facilities in very good condition. Staff... More

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

dentaltraveler- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and that our staff was friendly and accommodating ensuring you had everything you needed for a comfortable and convenient experience. We are truly fortunate to be located in the heart... More

Nashville, Tennessee
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful renovated hotel with indoor fountains, spacious 3 story lobby, the BEST view of the Kansas City Skyline and a lovely outdoor secluded swimming pool with a bar. This hotel is part of the 3 story crown center shops and restaurants and connects to the Hallmark head quarters. We loved all of the kids activities and fountains. The sky walk... More

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Patricia S- Thank you very much for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a top notch stay you had with us and that you loved the new lobby renovations! It is our goal to create as relaxing and inviting a stay as possible and it... More

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Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Crown Center 4*
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Luxury Hotel in Kansas City #4 Family Hotel in Kansas City #6 Romantic Hotel in Kansas City #6 Business Hotel in Kansas City
Hotel Class
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Crown Center, Kansas City, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
Number of rooms
729

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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