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The Westin Crown Center

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1 East Pershing Road, Kansas City, MO 64108
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The Westin Crown Center
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The Westin Crown Center
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1,578 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Colorado
Senior Contributor
49 reviews 49 reviews
36 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We enjoyed a family birthday celebration for our three day stay at the Westin Crown Center. We moved rooms a couple times due to the hotel not having the reserved suite, so we got a sample of rooms and views. The kids loved the view of the city and the Marriott with it's light show. The rooms facing the pool... More 

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

berricks- Thank you for sharing your feedback on your stay with us at The Westin Crown Center. It is great to hear you enjoyed your stay and were able to relax and unwind in the comfort of your guest room after a long day! We are very fortunate to be located in the heart of Crown Center with such wonderful... More 

Washington DC, District of Columbia
Top Contributor
94 reviews 94 reviews
85 hotel reviews
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a very large chain hotel in a very touristy part of Kansas City. While it's location is great, the staff friendly and the amenities -- notably the pool, gym, outdoor track -- are also good, all this is deceiving. That's because the hotel is filthy. Seriously. Sure, the public spaces are clean and the rooms appear mostly clean... More 

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

planetrtaincar- Thank you for taking your time to share your comments and concerns on your recent stay at The Westin Crown Center. I sincerely apologize for the less than satisfactory experience you had with us due to the lack of servicing of your guest room as well as the unacceptable experience in our Brasserie. This is truly disappointing and I... More 

Oskaloosa, Iowa
Top Contributor
80 reviews 80 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked a stay here because of the location. We loved being able to park the entire weekend and walk to attractions (Union Station, Legoland, Sea Life Aquarium, Jack Stack's). I was disappointed that to learn that it cost extra to have internet in your room - but it is available free of charge in the lobby or at other... More 

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Laura R- Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay with us and were able to indulge in all the fun sites and great dining in the heart of Crown Center at your convenience. We strive to create as... More 

Central, NJ
Top Contributor
145 reviews 145 reviews
44 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Westin Crown Center is a typical slightly upscale business hotel. The hotel is part of a complex spread over a number of city blocks that includes a shopping center, a Sheraton hotel and some entertainment venues. It is approximately a 30 min drive from the airport (KC International). The hotel lobby is modern and open, yet feels quiet and... More 

Was this review helpful? Yes 2
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

joylama- Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am delighted to hear you enjoyed your stay with us and that our staff was friendly and accommodating from the moment you arrived. It is our goal to create a relaxing and refreshing stay. It is great you were... More 

Topeka, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My recent stay at the Westin Crown Center while attending a conference was amaing! It was comfortable and relaxing! When hotels cause you more stress than home - whats the point - lol. I would stay here again anytime I'm in that part of town!

Was this review helpful? Yes 1
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your warm comments on your recent stay at The Westin Crown Center. It is so great to hear what a top notch stay you had with us and that our staff made you feel warm and comfortable. We strive to create as relaxing and refreshing a stay as possible and it means... More 

Arvada, Colorado
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Very nice, great staff. But cost doesn't include $17 parking per day, $15 for internet, $4 for self serve coffee... All of which was free at the brand new Holiday Inn that I stayed in on the way home. Plus the free breakfast and fresh cookies and coffee they made me at 11 pm, just because. I get this is... More 

Was this review helpful? Yes 2
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Dan M- Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I sincerely apologize if we were unable to exceed your expectations during your stay. Being a large convention hotel in downtown Kansas City, we are an a la carte hotel and charge for particular amenities in the hotel. Please... More 

Fayetteville, Arkansas
1 review
5 of 5 stars Reviewed 2 weeks ago

My recent stay at the Westin Crown Center while attending a conference can be characterized in one word - outstanding! Because I had a seven day, six night stay, I had the opportunity to interact and receive service from a large number of the Westin staff. To a person I was met with professionalism, kindness, and an obvious commitment to... More 

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

nato0930- Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am delighted to hear what a signature stay you had with us and that all of the staff you encountered went above and beyond to ensure you had everything you needed for a successful conference. We take great pride... More 

Kentucky
Top Contributor
60 reviews 60 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Checked in room appeared fine, room alarm clock went off at 6:00 AM (an hour and half before I had to get up), once I got up I made coffee only to realize no sweetener or stirrers. Got ready to shower only to discover only one bar of soap; turned the shower on and the hand sprayer sprays all over... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

TXGirlinKY- Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am pleased to hear our banquets team went above and beyond to make your event top notch. I sincerely apologize for the lack of servicing of your guest room, causing much discomfort. We strive to create as relaxing and refreshing a stay as... More 

kansas city, mo usa
1 review
5 of 5 stars Reviewed 3 weeks ago

Had the opportunity to stay here during the Big 12 Tourney, and for a beer festival going on at Union Station (which is adjoining via enclosed skywalk). This is a fabulous hotel, and all of the staff I met were very courteous and helpful. While it was a very busy weekend in the hotel, it never felt chaotic...and everyone (including... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

chiabro- Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am delighted to hear what a great stay you had with us during the Big 12 Tournament. We strive to create as relaxing and inviting a stay as possible and it means a lot our team was able to... More 

Wichita, Kansas
Top Contributor
51 reviews 51 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at this Westin in Crown Center for Spring Break to be within walking distance to several attractions for the kids. We usually stay at a rival hotel on the Plaza that we love and we truly wish we had just stayed there and driven to the places we wanted to go in Crown Center. First, the advertising on... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

JDJD911- Thank you for taking your time to share your comments and concerns regarding your recent stay at The Westin Crown Center. I sincerely apologize if our team was unable to meet your expectations due to the maintenance you experienced in your guest room as well as the disappointment of not being able to access the balconies. Due to security... More 

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