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All 110 Kansas City hotels

The Westin Crown Center

4.0 of 5 Hotel   |   1 East Pershing Road, Kansas City, MO 64108
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81%
Ranked #5 of 110 hotels in Kansas City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Maria M
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1,336 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (393)
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English first
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Had a fabulous time in Kansas City, but the Westin Crown Center is impeccable. Check in was a breeze. The beds are so comfortable. The room was clean. The help is extremely friendly. Love the option of a variety of dining choices. This pool is beautiful. This hotel is top notch. Can't wait to return next year.

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Maria M- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear you enjoyed your stay and that our staff was friendly and accommodating from the moment you arrived. It is our goal to create as relaxing and refreshing an experience as possible and knowing you were... More

Springdale, Arkansas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Every year we venture to Kansas City and stay at the Westin Crown Center. Again this year it did not fail to impress. The staff is friendly and extremely helpfull. Our room was spacious and very clean. The location is perfect as the drive is very short to the "Power and Light" district is short as well as the shopping... More

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Mark K- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am delighted to hear what a great stay you had with us and that our staff was friendly and accommodating ensuring you had everything you needed for a top notch stay. We are very fortunate to be located in the heart of Crown... More

Dayton, Ohio
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

My mom and I stayed at The Westin as part of a large conference. The hotel was clean and conveniently located which allowed me to walk to some great points of interest. However, room security was not what I expected at a large hotel. One evening after a long day, my mom went to the wrong room on our floor.... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Cheryl B- Thank you very much for sharing your comments on your stay at The Westin Crown Center. I sincerely apologize if we were unable to meet your expectations during your stay with us. I truly understand how disappointing it was for you and your mother regarding the rooms keys. This is unacceptable and I appreciate you bringing this to... More

Chicago, Illinois
Contributor
19 reviews 19 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The staff at this hotel was extremely friendly. Mollie checked us in and she was fantastic! She was friendly and gave us an early checkin with a smile! Our room was spacious. It had a good sized desk with lots of outlets and a mini-fridge. The lobby was nice and modern and the mezzanine had a very pretty waterfall. It... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Trish P- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and that our staff was friendly and accommodating, ensuring you had everything you needed for a relaxing experience. We are very excited about our new lobby renovations and it... More

Omaha, Nebraska
Top Contributor
56 reviews 56 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I needed to attend a meeting in Kansas City while traveling with our three corgis. The Westin proved to be a wonderful place to stay with dogs. They very thoughtfully assigned us a room on the 6th floor, which opens out to the back of the hotel where the rooms have "lanais" to sit outside, and plenty of shady grass... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Linda S- I appreciate you taking your time to share your refreshing feedback on your stay at The Westin Crown Center. It is great to hear you enjoyed your stay with us and were able to indulge in all the great sites and shops in Crown Center at your convenience. We take great pride in being a pet friendly hotel... More

Aliso Viejo
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for a family wedding. The hotel lobby is huge! Our room was great with an excellent view. I loved that the hotel connected to the mall, so anyone could go grab a bite if hungry. The lobby bar was welcoming with great staff. The room service was prompt with good food. You can easily walk to the... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

HollyGCali- Thank you very much for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear what a great experience your family had with us and that our staff was warm and welcoming the moment you arrived. It is our goal to create as comfortable and accommodating an experience as possible and it is... More

Tulsa, Oklahoma
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed a night here to catch Amtrak's Southwest Chief out of Union Station, which is located across the street and conveniently accessed by skybridge from the hotel. All of the staff were very friendly. Our standard room was very large and had a full length window that overlooked the World War I Memorial. This inspired us to go see... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Andrew T- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear what a great experience you had with us and that our staff was friendly and accommodating ensuring you have everything you needed for a top notch stay. We strive to create as relaxing and accommodating a stay as possible... More

Burlington, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I had never been to Kansas City before and needed a hotel close to where my yoga workshop was taking place. I chose the Westin based on reviews on TripAdvisor and they were on the mark! My husband and I were extremely impressed with the hotel overall. Very helpful staff and great amenities. Check out their in hotel restaurant, The... More

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

MC- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear what a great experience you and your husband had with us and that our staff was friendly and accommodating. We take great pride in being a green hotel and it is great you were able to... More

Lincoln, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago NEW

The lobby is beautiful. The front desk clerk was very friendly and helpful. Our room was a good size and clean. We had a beautiful view of downtown Kansas City from the 18th floor! We were really pleased with the hotel. Parking was easy, and the proximity to Crown Center was great for shopping and dining. When we return to... More

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

James B- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and that our staff was friendly and accommodating, ensuring you had everything you needed for a relaxing stay. We are very fortunate to be located in the heart of... More

Hamilton, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Amazing staff! EVERYONE friendly & helpful. Would be nice to have a "map" available at check in to indicate specific floor activities (pool, meeting rooms, etc.) as well as shopping area & specific nearby buildings (Hallmark, Union Station, Kaleidoscope, aquarium, etc). But overall a fantastic experience & definitely recommend!

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Kerry K- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a signature stay you had with us and that our staff made you feel right at home the moment you arrived. We take great pride in being located in the heart of Crown Center... More

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Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Crown Center 4*
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Kansas City #3 Luxury Hotel in Kansas City #4 Romantic Hotel in Kansas City #5 Family Hotel in Kansas City
Hotel Class
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Crown Center, Kansas City, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
Number of rooms
729

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