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The Westin Crown Center

4.0 of 5 1 East Pershing Road, Kansas City, MO 64108
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The Westin Crown Center
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The Westin Crown Center
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1,521 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ballwin, Missouri
1 review
5 of 5 stars Reviewed 3 days ago NEW

My husband surprised me with a trip to KC for our 48th wedding anniversary. He couldn't have chose a better place to stay. The accommodations were excellent however, it's the staff from the reception desk to the housekeeping that made this stay so wonderful. There was even a complimentary bottle of champagne & snacks sent to our room. Hopefully this... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Suzanne S- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a signature stay you had with us and that our staff went above and beyond to ensure your experience was special. It means a lot your chose to celebrate such a monumental day with... More 

Lafayette, Indiana
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Having stayed previously, I wasn't surprised by my excellent visit. From the greeting by "Tall Paul" at the curb, to the very friendly and attentive front desk and a top notch staff another fantasic stay, with an amazing room and view. I can't wait to return later this year

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Mac O- Thank you very much for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear what a great experience you had with us and that our staff was friendly and accommodating, ensuring you had everything you needed for a memorable stay. We are truly fortunate to have such... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I live locally and decided to stay at the Westin for a work function and wanted to stay close by. I was so impressed with the view of my beautiful city from my room balcony. The bed was so comfortable and plush it was hard to leave. I'm very leary of rooms being clean and my room surpassed my expectations.... More 

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

McLiz73- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a great stay you had with us and were able to relax and unwind in the comfort of your guest room, soaking in the beautiful views of Kansas City from your guest room. It means... More 

Saint Louis, Missouri
Senior Contributor
49 reviews 49 reviews
30 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was a nice experience, despite a problem. That is because it was well handled by the staff (Risha). I went to my room, walked in, and discovered the room had not yet been made up (not a pleasant sight). I went to the desk and Risha could not have been more apologetic and immediately set me up in a... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Tripp F- Thank you very much for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and that our staff was able to provide quick and efficient service to resolve the frustrations your experienced upon arrival. We strive to create... More 

Boston
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Beautiful hotel, very well maintained. The front desk staff was very friendly and upbeat for my 10pm check in and my room was spotless. As always, I slept well in the Westin's famous Heavenly Bed! What truly made my stay was the hospitality. My colleague and I were in the lobby the following morning preparing for an important meeting later... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Ace K- Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a great experience you had with us and that our staff was friendly and accommodating, ensuring you had everything you needed for a relaxing stay. I have shared your warm comments with our... More 

Bismarck, North Dakota
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Westin for our last night in Kansas City while visiting family here from North Dakota. While the staff is top notch and the view is fantastic, the hotel is over priced and outdated. We paid $160 for a standard king room and initially an additional $17 for parking. We were later refunded this... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear our staff was friendly and accommodating. I sincerely apologize if your experience was less than perfect due to the lack of servicing of your guest room as well as the disappointing experience you received with our... More 

Kansas City, Kansas
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a corner room which had great views of the Liberty Memorial, Union Station and downtown. The room was large and the bed very comfortable with very nice linens. The issues that I had were that the carpets was stained in multiple places and looked shabby, the bathroom counter didn't fit the space properly so it had gaps around... More 

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Littlegto67- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay with us and were able to relax and unwind in the comfort of your guest room with the great view. I sincerely apologize for any disappointment in your guest room due... More 

Anderson, Indiana
1 review
5 of 5 stars Reviewed 1 week ago

The staff was wonderful and the corner room that we received had floor to ceiling windows that overlooked the downtown with beautiful views. The room was very clean and also smelled wonderful which is important to me. Enjoyed the mall area that is attached with nice stores and restaurants. We will be staying here again!

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Cari2015- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear what a top notch experience you had with us and that our staff went above and beyond to ensure you had everything you needed for a relaxing stay. We truly value your business and it means a lot to hear... More 

Minneapolis
Contributor
18 reviews 18 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I was met at the hotel check in desk where the Associate was accommodating and cordial. Walking in, you immediately knew you were at a Westin with the distinctive smell of fresh linen. I was advised that I had free internet and available options in the hotel for dining. I'll preface that the front desk was good. Here is where... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

matt5mn- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear our staff made you feel warm and welcome upon arrival. I sincerely apologize for the frustrations you experienced in our Brasserie as well as the unpleasant noise you could hear from your guest room. I have... More 

Rapid City, South Dakota
Reviewer
5 reviews 5 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

If anyone in wondering, this is the place to stay in downtown Kansas City! It is attached to the Crown Center Mall. Tons of excellent shops and eateries. The hotel is centrally located between the Plaza and the Power and Light District, both great destinations for shopping and eating. The hotel staff are excellent, and it starts right off with... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear what a great experience you had with us and were able to indulge in all the wonderful sites and shops in Crown Center. We strive to create as relaxing and inviting a stay as possible and it... More 

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Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#3 Family Hotel in Kansas City
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#6 Business Hotel in Kansas City

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