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All 110 Kansas City hotels

The Westin Crown Center

4.0 of 5 Hotel   |   1 East Pershing Road, Kansas City, MO 64108
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Ranked #5 of 110 hotels in Kansas City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
40n75w Bensalem, Pennsylvania
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1,367 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (403)
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English first
Bensalem, Pennsylvania
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

We recently stayed here for a wedding and extended weekend. The special rate for the wedding party was amazing (I won't quote it here, but let's just say I've spent more in some Holiday Inns). Our room was spacious with two comfortable chairs and a very convenient desk/work station with plenty of electrical outlets for plugging phones, tablets and computer.... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

40n75w- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and that you were able to relax and unwind in the comfort of your guest room after a long day of festivities. We are very fortunate to be located in the heart of Crown... More

Colorado
Top Contributor
186 reviews 186 reviews
32 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stay in Westins often, and this one is a bit average compared to most. However, the location is superb. It's an easy walk to many attractions (Legoland, Aquarium, Union Station, the King Tut Exhibit, the WW1 Museum, Hallmark) and restaurants. Most can be reached by elevated and air-conditioned walkways. If we were looking to stay close to the attractions,... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

ColoradoDoc- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy you were able to indulge in all the fun sites and shopping in the heart of Crown Center at your convenience. It is our goal as a Westin to create as relaxing and accommodating a stay as possible.... More

Kansas
Contributor
12 reviews 12 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just returned from hosting a family reunion at the Westin Crown Center. It was a huge success and relatives from across the country loved this hotel. Preparation went smoothly thanks to Anthony in sales, Rita the concierge and Torrence in transportation. All were very helpful. The hotel has been renovated; we found rooms and facilities in very good condition. Staff... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

dentaltraveler- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and that our staff was friendly and accommodating ensuring you had everything you needed for a comfortable and convenient experience. We are truly fortunate to be located in the heart... More

Nashville, Tennessee
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful renovated hotel with indoor fountains, spacious 3 story lobby, the BEST view of the Kansas City Skyline and a lovely outdoor secluded swimming pool with a bar. This hotel is part of the 3 story crown center shops and restaurants and connects to the Hallmark head quarters. We loved all of the kids activities and fountains. The sky walk... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Patricia S- Thank you very much for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a top notch stay you had with us and that you loved the new lobby renovations! It is our goal to create as relaxing and inviting a stay as possible and it... More

Stockton, California
1 review
5 of 5 stars Reviewed 1 week ago

Aisha Hinds was a great help. She guided and advised us on anything we needed..She was very professional and she is a great asset to your organization!! Superior customer service!! The service everywhere in the hotel were very good.

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and that our front office team went above and beyond to ensure you had everything you needed for a relaxing stay. I have shared your warm feedback with our... More

Tulsa, OK
Top Contributor
98 reviews 98 reviews
36 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed several days and nights at the Crown Center. We found the facility to be very nice. It seems recently updated. It is clean and the staff is friendly and helpful. The hotel is attached to a mall, though at present it is mostly nonfunctional due to a renovation. There is a nice food court though, with all... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Hawaiiantaco- Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am delighted to hear you enjoyed your stay with us and that our staff was friendly and accommodating. We are very fortunate to be located in the heart of Crown Center with so many great sites and dining and it is great you... More

Denver, Colorado
Contributor
14 reviews 14 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This Westin at Crown Center has been around a while and show its age. Nevertheless, the rooms are spacious and nicely appointed with the usual Westin collection. There is a nice waterfall in the lobby atrium and great views from the rooms. The hotel is connected to the Crown Center where there are entertainment and eating venues. Also a skywalk... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

MichaelBD57- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and were able to indulge in all the wonderful shops and sites in Crown Center. We strive to create as relaxing and inviting a stay as possible and I am happy you received this... More

Bethesda, Maryland
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We were driving from Seattle to dc, and were very happy to spend the night at this Hotel. The rooms have a fantastic view, are very clean, and roomy. We walked through the postal building late in the evening.... Simply beautiful. Had dinner at a BBQ place nearby and walked back. Honestly no real complaints. I guess if I had... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Patty H- I appreciate you taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and were able to relax and unwind in the comfort of your guest room after a long day. We are very fortunate to be located in the heart of... More

Columbia, Missouri
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Can't beat the location near lots of awesome things to do and see in Kansas City. Check-in could have been smoother and more customer-service oriented. Indoor waterfall and trail was supercool. Pool area was very clean and kid friendly. I understand parking being $16/night but exercise area access and internet should be free as it is in other hotels. Carpet... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

puaka1- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay with us and were able to indulge in all the great sites and dining in Crown Center. It is our goal to create a relaxing stay and it is great you... More

West Plains, Missouri
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has these pros: Very convenient to the Crown Center complex, as it is connected to it. Also convenient to the downtown areas and the Sprint Center, whether walking, taking a cab, renting a bike, or driving yourself. It has both valet ($22) or self-park ($14). There is plenty of excellent dining, the American Restaurant (on top of the... More

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

PWS78- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and were able to take advantage of all the wonderful sites and dining in the Crown Center area. It is our goal to create as relaxing and refreshing an experience as possible and knowing... More

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Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Crown Center 4*
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Luxury Hotel in Kansas City #4 Family Hotel in Kansas City #5 Business Hotel in Kansas City #6 Romantic Hotel in Kansas City
Hotel Class
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Crown Center, Kansas City, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
Number of rooms
729

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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