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The Westin Crown Center

4.0 of 5 1 East Pershing Road, Kansas City, MO 64108
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The Westin Crown Center
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The Westin Crown Center
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1,484 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fayetteville, Arkansas
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We enjoyed meeting friends, eating at the several restaurants in the Westin, attending two movies and shopping here. The new Hallmark store complex is great! One can shop and explore for several days and never leave the hotel if desired! Facilities and children's events are well organized and safe.

Was this review helpful? Yes
Hoboken, New Jersey
1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

I'm here a lot. Unfortunately. Work puts me here. I stay in a ton of Westins all over the country and this place has always been dumpy. Rooms are very old, furniture is typically scratched, damaged, frayed, and stained. It's been like this since 2006 when I first came here. The nice steakhouse on the top floor is long gone,... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Ian M- I appreciate you taking your time to share your comments and concerns regarding your recent stay at The Westin Crown Center. I sincerely apologize if our team has been unable to meet your expectations due to the lack of recognition for your Platinum loyalty as well as any wear and tear you have witnessed. Your loyalty to Starwood... More 

Smithville, Missouri
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Crown Center is near the hurt of Kansas City. Live music, historical BBQ places, the opera house, are all in the neighborhood. The hotel service is excellent. The rooms are spacious and comfortable. I will continue to stay here anytime I'm in town.

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

GAGustitus- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and were able to indulge in all the wonderful sites and great dining in the area. We strive to create as comfortable and accommodating a stay as possible... More 

Overland Park, Kansas, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My fiance and I stayed at The Westin Crown Center while in town for my company Holiday party. Accommodations were excellent and they really make you feel special for being part of the Starwoods Preferred Guest program, including the offer of a special amenity upon check in. We used the valet for our vehicle, however it was a bit chaotic... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Andy G- Thank you very much for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a great stay you had with us for your holiday party and that our staff was friendly and accommodating, ensuring your experience was top notch. We truly value your business and look... More 

Des Moines, Iowa
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We checked in on a Thursday for a 4-day weekend to celebrate our wedding anniversary. Upon making our reservation, I was offered early check-in: very nice. The warm welcomed continued as we arrived and were assisted by Mia, who offered late ceck-out as well! All staff present in the lobby were very helpful and attentive; we appreciated the refreshing citrus... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

PlainJane23- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear what a great stay you had with us to celebrate your wedding anniversary. It means a lot you chose to celebrate such a special day with us and it is great our team went above and... More 

Charlotte, North Carolina, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

My family and I love to travel the world. It is refreshing every time we are able to stay at The Westin Crown Center in KC, MO. From the staff to The Westin's location to the city, the hotel personnel always goes out of there way to make it a special stay. The concierge experience makes my trip stress free... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Peter C- Thank you very much for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear what a top notch experience you had with us and that our staff went above and beyond to make sure you had everything you needed. We are very fortunate to be located in... More 

Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Over this past weekend, we spent it in Kansas City. I decided to try out the Westin Crown Center this time around. So glad I did! The place was amazing--from the valet to the lady at the check-in desk--everyone was so polite and helpful! It was a pleasure. The room and the bathroom were spotless. The shower was great! (It's... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and that our staff made you feel warm and welcome from the moment you arrived. We strive to create as relaxing and refreshing a stay as possible. It... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Clean room and great customer service. Can't wait to stay here again. The location was great too, with shopping and food close by. The beds were comfortable and the view was stunning. The staff were also very helpful with recovering an item forgotten In the hotel room after checking out.

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

wazupec- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and that our staff was friendly and accommodating ensuring you had everything you needed for a relaxing and signature stay. We are very fortunate to be located in the heart... More 

Los Angeles, California, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is a fantastic property with great service and location to many great activities around the property. The people definitely make this property stand out. I will come back next time I am in town!!

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

Eric W- Thank you very much for sharing your feedback on your stay at The Westin Crown Center. I am thrilled to hear what a great stay you had with us and that our staff made you feel welcome from the moment you arrived. We are truly fortunate to be located in the heart of Crown Center with so many... More 

Philadelphia
Contributor
16 reviews 16 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed here twice on business in the last year. It's a hike from downtown, but near some of the best bbq spots and a really cool WW1 monument and park (great for a job if you like hills and steps.) Staff is great, especially the bar staff, and the rooms both times were large with good work facilities and... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear you enjoyed your overall stay with us and that our staff was friendly and accommodating. I sincerely apologize for the uncomfortable situation of being approached by unknown pedestrians. Thank you for bringing this to our attention.... More 

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Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#4 Family Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#6 Business Hotel in Kansas City

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