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The Westin Crown Center

Certificate of Excellence
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1 East Pershing Road, Kansas City, MO 64108
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Breakfast for 2 Included
Best prices for: 1 room 1 guest
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The Westin Crown Center
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The Westin Crown Center
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1,607 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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wisconsin
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We were in town for a wedding and chose to stay at the Crown Center because it was close to the reception. We were happy we did. Room was spacious and clean. Check in was pleasant and accommodating, allowing us to check in early. Parking was convenient but not free. $17 per day. The kids enjoyed the heated pool and... More 

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St Louis, United States
Contributor
16 reviews 16 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is very nice. Was stunned that they charge $9.95 day for Wi Fi as it is not a cheap hotel. Also $17 for parking. Although we did not use pool, has outdoor year round pool. The rooms are spacious. Need an exhaust fan in bathroom. I had reserved 3 rooms in different names, but held under my name... More 

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San Francisco, California
Top Contributor
68 reviews 68 reviews
19 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

While we were upgraded to the "Luxury Suites" floor, we did not have a suite. Nonetheless, we always enjoy Westin Hotels' signature Heavenly Beds. We were greeted warmly by each staff member with whom we came in contact. The check-in and check-out processes were quick and easy. There are a variety of on-property dining options, particularly since this hotel is... More 

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1 review
1 of 5 stars Reviewed 3 days ago NEW

We stayed here as part of a baseball tournament stay and play policy option. There is not free Wi-Fi and purchased 3 day plan for $30 only to have no reception in our room and throughout hotel. Also were ragged on by security for having alcohol in lobby claiming a code or law in Missouri that prohibits alcohol in lobby... More 

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Richmond, Virginia
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I went to Kansas City on business and was told about the Westin at Crown Center. Years ago I had lived in Kansas City but never been to Crown Center. The hotel is next to LEGOLAND, the WWI memorial. It also has a small mall like area right there inside as well. Einstein's is in the mall and opens at... More 

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Maryland
Top Contributor
53 reviews 53 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Second stay; lovely hotel. I had an early flight and got to the hotel about 10:15 am; no problem - there was a room available and I was thankful they were willing to check me in 5 hours before the standard check-in time. Excellent service. A few details need attention however. The inside of the large window (overlooking Union Station... More 

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Atlanta, Georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at this Westin for a Sales Conference. I was greeted by professional staff who were very organized at check-in for such a large group of travelers. Like many all day conferences you cannot wait to get back to your room! The room was clean and comfortable...all I could ask for after long hours. It was a premium experience... More 

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Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Westin Crown Center is a reliable, comfortable hotel. The beds are great, the service is terrific and it has probably the best hotel gym I have ever seen (and I have seen a lot of them). The bar downstairs is expensive and the food is mediocre, but it is serviceable. There are shuttles from the airport and the hotel... More 

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Chantilly, Virginia
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Check in was fast and friendly even though they were extremely busy. The entire staff made the effort all week to make sure we had everything we needed. They even went above and beyond the call of duty to help find a lost personal item. Rooms are excellent. Amenities in the hotel are great (food, shopping, bar/restaurant).

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

JoeTD- Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and that our staff went above and beyond to ensure you had everything you needed for the best stay possible. We take great pride in all we offer at The Westin... More 

Sharon Springs, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is connected to the Sheraton Crown Center, but it is also connected to a great area of shops and restaurants. My meetings were in the Sheraton and it was just a short walk through a covered walkway to get there.

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SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your warm comments on your stay with us at The Westin Crown Center. It is great to hear you enjoyed your stay with us and were able to take advantage of all the great shops and dining located in Crown Center. We are very fortunate to be conveniently located in the heart... More 

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