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All 111 Kansas City hotels

Holiday Inn Country Club Plaza

3.0 of 5 Hotel   |   One East 45th Street, Kansas City, MO 64111 (Formerly Four Points by Sheraton)
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Ranked #49 of 111 Hotels in Kansas City
A recent review
4 of 5 stars Reviewed April 25, 2012
Wadytwos Dallas, Texas
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330 reviews from our community

Traveler rating
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    89
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    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn Country Club Plaza
See the most recent reviews
Dallas, Texas
Top Contributor
51 reviews 51 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 25, 2012

This was a very welcoming hotel. The staff went above and beyond to make us feel welcome. Rooms were very neat and clean.

Was this review helpful? Yes 1
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Wadytwos, On behalf of the Team at the Holiday Inn Country Club Plaza I would like to thank you for staying with us. Our staff will appreciate your feedback as this is what they strive for everyday- happy guests! We hope that you will choose us the next time you come to Kansas City. Sincerely, Jim Jirik Assistant Director of... More 

Arlington, Texas
Top Contributor
54 reviews 54 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed April 23, 2012

My experience started with this hotel 2 days before I got there. I called and asked if I could get a refrigerator put in my room. Ashley told me I could, but I would have to call and request it. I told her that's what I was doing "right now." She was very unhelpful and told me that, "You can... More 

Was this review helpful? Yes 1
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

I am greatly disappointed to hear that you received less than stellar service from our staff before and upon your arrival. It is through your feedback that our management team is able to address these matters and continually improve our customer service. Rest assured that we will take action based upon this feedback. You mentioned difficulty finding parking for your... More 

Dallas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 23, 2012

We have been on many volleyball trips, to many volleyball tournaments in many cities and this was by far the very worst hotel we have ever stayed at. Checking in was fine, although not staffed to handled so many people checking in which should have been accommodated knowing that so many people would be checking in that night. Immediately when... More 

Was this review helpful? Yes 1
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Thank you for taking the time to share your experience about our hotel. We are sincerely apologetic for the experience you had with us not being everything you expected. The linens we use are the Holiday Inn brand standard are most of our guests love these linens. I do understand that not everyone likes the same thing and I am... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2012 via mobile

Amy was quick and efficient, Bryan did a great job at the bar.

Was this review helpful? Yes 1
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Once again, it is great to hear praise for our "Friendliest Staff on the Plaza". We apprecate you choosing our hotel as your home away from home and thank you for your feedback. We will pass along your feedback to Amy and Bryan. Jim Jirik Assistant Director of Sales More 

Saint Paul, Minnesota
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 9, 2012

I recommend staying at the plaza. The people are polite and friendly and the stay is always relaxing. I especially recommend the lounge. The food is good and the drinks are made right. Simone at the bar is one of the best bartenders I have ever and encountered and she is a joy to talk to!

Was this review helpful? Yes 1
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Thank you very much for your feedback. It is always great to hear praise for our wonderful staff- we will certainly pass along your kind words to Simone. We strive to be the "friendliest hotel on the Plaza". We hope you will stay with us on your next visit to Kansas City! More 

anytown
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed April 8, 2012

I suppose I could have given a higher rating if the price were super cheap - but it wasn't - even through an online, blind selection discount site. The Holiday Inn price was ridiculous for a property which should probably not still carry the Holiday Inn franchise. Very outdated hotel. Layout is weird and extremely inconvenient. Parking garage is a... More 

Was this review helpful? Yes
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Thank you for sharing your experience with us as it is through feedback that we are able to improve. We are very apologetic for any confusion you had with our parking garage. There are two sets of elevators and also a pedestrian exit so I'm not sure what happened. We strive to ensure that all guests are completely satisfied with... More 

Fayetteville, Arkansas
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 4, 2012 via mobile

My room was clean and the customer service was great. However, it is an older hotel. The common areas were out of date. The only elevator bank was far from my room. It was a good, average hotel.

Was this review helpful? Yes
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

On behalf of the Team at the Holiday Inn Country Club Plaza Hotel I would like to say, "thank you for staying with us." We appreciate your feedback. We take pride in the cleanliness of our hotel, and being the "friendliest hotel" on the Plaza. We always strive to be the best and are always listening to our valued guests... More 

Las Vegas
Contributor
16 reviews 16 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 29, 2012 via mobile

I stay in Holiday Inns just about every week of the year. This one needs a little help. The check in experience was a little off as there was a line of 4 or 5 people with one person behind the desk. I acknowledge I was grumpy when checking in, but He gave me back my Intercontinental Ambassador card and... More 

Was this review helpful? Yes
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Thank you for taking the time to share your experience about our hotel. We are sincerely apologetic for the experience you had with us especially in regards to not recognizing your high status of member rewards at check-in and of outside smoke entering your room. Once we are made aware of any dissatisfaction we make every effort to resolve the... More 

Kansas City, Missouri
Top Contributor
51 reviews 51 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 13, 2012

I pricelined this hotel for the Big 12 tournament in KC and was a bit leary when I saw I got the Holiday Inn but must say I was pleasantly surprized by the property (completely updated), the location (right across from Nichols Fountain/Plaza), and amenities. Free secured parking, Free WIFI and 24 hour gym were really great. Even a free... More 

Was this review helpful? Yes
Holidayplaza, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Thank you for the positive feedback. The Big 12 Tournament is always a great time in Kansas City and we are very happy that you ended up staying with us. We will have shuttle service to the Sprint Center for Big 12 every year. More 

Iowa
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 12, 2012

This was not my selection for the hotel, so I had no idea what to expect. It is your standard issue 80's variety Holiday Inn with some updates. A decent location, but not the best you can do for easy access to Country Club Plaza - it is a hike to get there and back by foot. Parking is a... More 

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Country Club Plaza

Address: One East 45th Street, Kansas City, MO 64111 (Formerly Four Points by Sheraton)
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Country Club Plaza 3*
Number of rooms: 241
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Also Known As:
Holiday Inn At The Plaza Hotel Kansas City
Holiday Inn Kansas City
Kansas City Holiday Inn

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