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Holiday Inn Country Club Plaza

3.0 of 5
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One East 45th Street, Kansas City, MO 64111 (Formerly Four Points by Sheraton)
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Holiday Inn Country Club Plaza
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Ranked #53 of 109 Hotels in Kansas City
A recent review
4 of 5 stars Reviewed August 1, 2012
JEG633 Chicago
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354 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn Country Club Plaza
See the most recent reviews
Chicago
Senior Contributor
48 reviews 48 reviews
27 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 1, 2012

Above average for a holiday inn. The rooms and facilities were all very clean and well kept. If you are a member of their frequent stay club you receive a free breakfast, full buffet. Much better than you would get at a budget hotel. Outdoor pool very nice with large patio. Location walking distance to te Plaza and many other... More 

Was this review helpful? Yes
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

JEG633, Thank you for your review! I could not have said it better "Good Location, good value". You note one of the addiitonal perks that we offer to our Priorty Club Reward Members- the buffet breakfast! Depending on your rewards level you can choose between complimentary breakfast, complimentary drinks, and bonus rewards points as an additional reward for staying at... More 

1 review
2 of 5 stars Reviewed July 30, 2012

Should not advertise plaza view rooms. I paid extra money to have a plaza view, but could only see the hotel next door. Truley two blocks off of the plaza. Was not provided with basic ammentities (i.e. soap bar). Bed sheets were like cardboard and very itchy. Odd smells in the hallway and in room. Was very apparent that hotel... More 

Was this review helpful? Yes
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Dentist2014, Thank you for feedback. It is through your input that we are able to continuously improve our property and service to exceed guest expectations. We will review your input with our staff. Jim Jirik Assistant Director of Sales More 

Parsons, Kansas
1 review
4 of 5 stars Reviewed July 30, 2012

We have had great experience and we are actually checking in for a two night stay this week for our 20th anniversary! It's great having the free shuttle service for a night out at the plaza. The pool is amazing for kids and adults! Looking forward to our stay and once again, the excellent service!

Was this review helpful? Yes
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Kerri, Thank you for the vote of confidence. We look forward to having you back again for your 20th Anniversary!! Choosing our property for such a special event is very rewarding to us and our staff will do our best to make it a great event for you. Happy Anniversary, Jim Jirik Assistant Director of Sales More 

Senior Contributor
40 reviews 40 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 26, 2012

This hotel is just tired. The hotel has a smell to it that I cant put my finger on...part mold, part sauerkraut and part baby puke. At 7:00 AM housekeeping is cleaning carpets in the hallway outside my room...really! They said it was cooler in the morning for the staff to work. Coffee delivered....last nights coffee still cold. Internet is... More 

Was this review helpful? Yes 1
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

LoriGray, Thank you for your feedback concerning your recent stay here. We have not had any other complaints regarding an unpleasant smell in the property but we will check into this. Since our housekeeping department does not start until after 8 a.m. I am confused as to how they would have knocked on your door at 7:30 a.m.- it is... More 

Papillion, Nebraska
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 19, 2012

I booked 2 rooms for 2 nights thru VisitKC.com for a special that included a $40.00 credit for each room for food and drink. My wife checks in and brings back a voucher for 2 free breakfasts. When I asked the night manager about the credit he tells me that I didn't book the "Splash and Save" special. I told... More 

Was this review helpful? Yes 1
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Dear JBlome, I think you must have selected the wrong hotel for this review. I reviewed the attached photo and it is obviously not from my hotel None of linens have a stiched pattern on them. This photo is definately not from our property. Our pillows, pillowcases, sheets, etc. all have a completely smooth finish. I do apologize for your... More 

Baltimore, Maryland
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed July 18, 2012

Let me start with the positive, the staff is very friendly, decent pool and the location is great. Now with the bad. Bugs. Various types. When I got in late and pulled back the covers there was a dead flea on my pillow (see photo). I Shrugged it off, not much surprises me in hotels anymore. The next morning I... More 

Was this review helpful? Yes
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Dear JBlome, I think you must have selected the wrong hotel for this review. I reviewed the attached photo and it is obviously not from my hotel None of linens have a stiched pattern on them. This photo is definately not from our property. Our pillows, pillowcases, sheets, etc. all have a completely smooth finish. I do apologize for your... More 

Too Hot to Trot
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed July 9, 2012

The hotel did not seem very busy the weekend we stayed, we hardly saw anyone at all the whole time. Regardless, we found the lady behind the check in desk to be rude and brisk. She wasn't very friendly at check-in, and we had very poor experiences calling to the desk when we needed something. First, we called to ask... More 

Was this review helpful? Yes
Management response:

C.C, I see this is your first review of a property on TripAdvisor. I thank you for your honest feedback as the service you received does not meet our standards, and certainly was not what you expected. Did you happen to report the air conditioning or toilet problem to any of our staff? I did not see any mention of... More 

Holton, Kansas
Top Contributor
123 reviews 123 reviews
31 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed July 6, 2012

When we checked in our room was 76 degrees. It was over 100 degrees outside so we went to the pool to cool off and on the way mentioned our room tempature to the front desk. I went up about 5 minutes later and the service guy was already there. When we came back from the pool our room had... More 

Was this review helpful? Yes
Management response:

Dennis, Thank you so much for your comments about the great service you received. We try very to exceed our guests expectations and to provide the best value on the Country Club Plaza. I see that you travel alot and that makes your feedback even more valuable. We hope that you will stay with us on your next visit to... More 

Saint Louis, Missouri
Top Contributor
100 reviews 100 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 28, 2012

My family was in KC for a car show last weekend. We were told we had 'pool view' rooms - but two of them were 'dumpster view' rooms, instead. Not a big deal. There was a very large group of kids in town for the SkillsUSA program and the 5th floor was a party all weekend. Sounds like fun, but... More 

Was this review helpful? Yes
Management response:

gpd4, Thank you for your feedback. The hotel was completely full last weekend and we had many students in the hotel. We did enforce a curfew so that other guests could sleep. Your comments about our staff are appreciated, as we do our utmost to take care of our guests. Our courtyard and pool are favorites of many of our... More 

Top Contributor
324 reviews 324 reviews
83 hotel reviews
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed June 27, 2012

I think the title of my review sums it up. This hotel is located a couple of blocks from the Plaza. The hotel may tell you the location is on the plaza, but when the outside temp is about 100, it's advisable to drive to the Country Club Plaza rather than walking. When the weather is decent, the Plaza is... More 

Was this review helpful? Yes
Management response:

678855, First let me apologize for experience with our restaurant. I entertain clients on a regular basis in the Mainstreet Cafe and cannot say that I have had the same experience, but I will take your feedback to our Chef to insure that this is not a problem in the future. I would like you to contact me to discuss... More 

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