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Holiday Inn Country Club Plaza

3.0 of 5
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One East 45th Street, Kansas City, MO 64111 (Formerly Four Points by Sheraton)
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Holiday Inn Country Club Plaza
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Ranked #50 of 109 Hotels in Kansas City
A recent review
4 of 5 stars Reviewed June 8, 2012
FarrJ16 Burlington, Iowa
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341 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn Country Club Plaza
See the most recent reviews
Burlington, Iowa
Top Contributor
76 reviews 76 reviews
37 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 8, 2012

I always preface reviews with---I travel a lot---hotel living is generally not fun. People/staff make all the difference, assuming the basics are covered. The basics are covered here. Parking was a breeze; underground. The room was dated as others mentioned, but overall absolutely fine and clean. The hotel is located on the edge of the Plaza area. For me, it's... More 

Was this review helpful? Yes 1
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Joe, Thank you for your feedback regarding your recent stay at the Holiday Inn Country Club Plaza! Our location is very convenient for those visiting the Country Club Plaza and more importantly as you mentioned our friendly and helpful staff make all the difference. We appreciate your feedback that our pool "reminded (you) of a resort pool in the Caribbean... More 

Northern Minnesota
Top Contributor
67 reviews 67 reviews
33 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 31, 2012

As pointed out in several reviews, the hotel is dated but clean and staff friendly, The front desk clerks(especially the lady in the wheelchair whose name escapes me) were helpful, the maids excellent and the bartender wonderful! The rooms are quite small, but the furniture is in good shape, with a full business desk and a flat screen TV, The... More 

Was this review helpful? Yes 1
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

The_Duluth_Kids, Thank you for choosing the Holiday Inn Country Club Plaza for you stay in Kansas City. We appreciate your kind feedback on our employees great service, and of our great amenitites that all of our guests can enjoy. Our pool is so very popular this time of year, it is the largest hotel pool in the area and with... More 

1 review
1 of 5 stars Reviewed May 30, 2012

When I got to the hotel it did not seem like anyone at the front desk wanted to wait on me. Once we got our room we were put in a section where there were little to no guests (im sure it was because of the way we looked). And no one was there to help with our bags. The... More 

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Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Dear Marakitty, Let me first say that I am very sorry to hear that you were not completely satisfied with your stay at the property. I would appreciate it if you would contact me directly to discuss a couple of your issues. Our staff does not knock on your door to give quick check out notices; those are placed under... More 

Savage, Minnesota
Contributor
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 29, 2012

Our team stayed here for a long weekend baseball tourney. What was good - location OK for shopping, walking, but far from fields but not many good choices near fields. Hotel staff excellent - especially bar and breakfast dining staff. Pool area large and great for older kids and adults, however pool not huge (largest ourdoor hotel pool in Kansas... More 

Was this review helpful? Yes 1
Rock Lake, North Dakota, United States
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed May 25, 2012

Our waitress in the bar was very friendly and helpful, her name is Si'amone. The front desk staff was not very helpful, we didn't get the coupons we were suppose to get for breakfast, which made our first morning a bit irritating and confusing. The shuttle service that was guarantee for our group, was very POOR! We waited over an... More 

Was this review helpful? Yes
Management response:

Dear Janet C, We appreciate that you took the time to review our hotel. It is always hugely motivating when one takes the time and trouble to acknowledge the staff concerned, namely Si'amone. However, please accept my apologies for falling short of your expectations with the front desk and the shuttle service. Once again, thank you for alerting us and... More 

West Des Moines, Iowa
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 20, 2012

I am staying at this hotel in July under a group booking. When I called and reserved my room, I was forwarded on for a 'special offer' that I was not comfortable with. The offer was presented that I was chosen for four free nights in one of four locations. I had to put $199 on my credit card then... More 

Was this review helpful? Yes
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Meghan, Our reservation number is 1-800-HOLIDAY (465-4329) and the hotel number is 816-753-7400. I will contact you off-line to discuss further, but Holiday Inn does not make any offers such as you mentioned. Jim Jirik Assistant Director of Sales More 

Shepherd
Top Contributor
70 reviews 70 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 11, 2012

We just spent three nights at this hotel and every single person was very helpful and friendly! We dined in their dining area for dinner and breakfast and found the food delicious and the service superb! We would definitely stay there again. Very close to museums and other points of interest in KC. Rooms were neat and clean-best hotel we've... More 

Was this review helpful? Yes 2
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Zoeann, We greatly appreciate your wonderful review of our hotel- which we call the "friendliest hotel on the Country Club Plaza"! It is especially flattering coming from a "senior contributor" who has stayed in a good number of hotels. I will pass on your "Best service we've ever had" comment to all of our staff. It is the reward we... More 

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 11, 2012

It's in a good area to the city not to far from the plaza area. The room was clean. What was lacking was customer service. When I checked in I wasn't asked if I had stayed or even been there before. I had to ask how to get to the parking garage and ended up going the long way to... More 

Was this review helpful? Yes 1
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Amanda, I sincerely apologize that our staff was not more helpful to you. This is not the norm for our abundantly friendly staff. It is our goal to exceed every guests expectations and obviously we failed to meet your expecations. I do appreciate your honest feedback as this allows us to focus our efforts in ways that are most impactful... More 

Jackson, New Jersey
Top Contributor
68 reviews 68 reviews
29 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 30, 2012

I was only here for a brief overnight stay and it suited my need just fine. At $109 a night I thought it was an okay value. The staff was polite and friendly. Check in and check out were effortless. The bad: My room was in dire need of a remodel. The floor and wall coverings are shabby (marked and... More 

Was this review helpful? Yes 1
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Thank you for taking time to tell us about your experience at our property, especially noting our friendly and helpful staff. They work hard every day to provide the best possible home away from home for all of our guests. We are constantly making improvements to continue to provide the best value on the Country Club Plaza. We hope you... More 

GP, TX
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 27, 2012

Situated very close to convention center and downtown area, clean rooms, and friendly service. Taxi's to casino's avaliable for around $25. All and all I would stay here again.

Was this review helpful? Yes 1
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Ann, We appreciate your feedback. At Holiday Inn we strive to provide "Great Hotels that Guests Love"! Your comments are affirmation that we are succeeding! Thanks again, Jim Jirik Assistant Director of Sales More 

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