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All 110 Kansas City hotels

Holiday Inn Country Club Plaza

3.0 of 5 Hotel   |   One East 45th Street, Kansas City, MO 64111 (Formerly Four Points by Sheraton)
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Ranked #46 of 110 Hotels in Kansas City
A recent review
4 of 5 stars Reviewed August 16, 2014
Lara F Saint Louis, Missouri
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311 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn Country Club Plaza
See the most recent reviews
Saint Louis, Missouri
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 16, 2014

Overall the stay was fine, nothing spectacular. The staff was friendly and helpful. Overall the room area is very loud, especially staff. The layout of the hotel is poor as this is a large property. In some case you have to walk a great distance to get to your room. This was not a problem for me but could be... More

Was this review helpful? Yes 1
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review

Lara, Your feedback is appreciated. I understand that some may consider distance to the farthest room from the entrance to be a distance, but as you mentioned it is a big property with 240 guestrooms. Despite that it is good to hear that you appreciated our “friendly and helpful” staff. We strive to provide great customer service every day to... More

Colorado Springs, Colorado, United States
Top Contributor
63 reviews 63 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 13, 2014

Small rooms, very small bathrooms, very loud guest floors, extremely loud lobby and common areas, and comically claustrophobic parking all add up to a let down. The lobby has obviously been redone, but that seem to be as far as they got. The outdoor pool and patio are nice and the people I dealt with were great. There are cheaper... More

Was this review helpful? Yes
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Dear Brynebrew, Thank you for sharing your experience with us. It sounds like we just are not your kind of property and I am sorry that we were not able to satisfy your expectations. Best regards, Jim Jirik Assistant Director of Sales More

Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2014

We stayed here for 2 nights and were in town for a wedding. The staff was very helpful, offered a free shuttle we used to make our way around town a few times. The room was a little dated & the bathroom cramped, but the beds were comfortable. Staff was very attentive when my iron did not work and brought... More

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Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Dear Marge, Our shuttle service is a really great bonus for the many wedding parties that stay with us. The convenience of having that door to door service with our designated driver allows everyone to celebrate and enjoy the party safely. We are happy that you enjoyed your stay, even having experienced the problem with your iron- which our staff... More

Montclair
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 11, 2014 via mobile

We were on our way home from Iowa to PA, and took a different route this time. We ended up in KC to go to the aquarium, Hallmark, etc. Staff is extremely friendly and knowledgeable. My husband parked the car in the garage, while I wheeled the luggage rack to our first floor room. I was stopped by three employees... More

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Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Rose W, Please accept my sincere apologies for the poor service that you received in our restaurant. I assure you that this in not normal and certainly does not come close to meeting the standards of service that we have set. I would greatly appreciate it if you would contact me directly so I can better understand your entire experience... More

Inola
1 review
4 of 5 stars Reviewed August 9, 2014 via mobile

We chose The Holiday Inn because it was within walking distance to the plaza. It's definitely an older hotel, with a very small bathroom, but it was clean and the staff was friendly. Our disappointment was there was no microwave or refrigerator (which we found out later we could have requested one.) The biggest surprise at this hotel was the... More

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Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Marlthom, Our pool and the courtyard surrounding it is (next to the Country Club Plaza) THE main attraction for families. This is the largest hotel pool in Kansas City and we supply all the toys and games so you don’t have to bring them with you! The boys can play while the ladies shop, of course once the shopping is... More

Oklahoma City, Oklahoma
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 7, 2014

For the price, we usually stay at much nicer hotels. In the past year, we have stayed in Downtown Atlanta (peach street) and Uptown Dallas and both times the hotels were nicer and cheaper. Pros - That being said the distance to the plaza, pool and the shuttle service made it ok. The park was nice to run or walk... More

Was this review helpful? Yes
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Cynfuston, Thanks for telling us about your recent stay. It is pretty common that hotels located in the downtown areas of large cities offer cheap prices on weekends to try to fill rooms because the large businesses around them don’t fill them over the weekends. Our location on the Country Club Plaza evens out our business patterns and thus our... More

Lebanon, Missouri
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 4, 2014

The parking was the worst I've encountered including NYC and Boston! The SUV, truck, and van parking was a joke. I saw a small SUV attempt to park and after 8 tries he gave up, needless to say our full size truck did not fit. Thankfully there are a few street parking spots as the parking lot spaces barely fit... More

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Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Cori M, Thank you for taking time to share your recent experience at our hotel. I understand that it can be challenging to park a large truck with an extended wheelbase in an urban parking garage. While we do have a special level for SUV’s and trucks, not all vehicles will fit in this garage. Vehicles that have an extended... More

Russellville, Arkansas
1 review
4 of 5 stars Reviewed July 31, 2014

The hotel is within walking distance of the Plaza, and just a couple of miles from the Crown Center. I had done my research and realized this was not a Holiday Inn Express, but more like the Holiday Inns of my youth. perfect for our weekend in Kansas City. The parking garage was a little challenging, so be sure and... More

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Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

AJW1228, We are pleased that you enjoyed your time in Kansas City and at our hotel. This location is perfect to be close to many of Kansas City’s great attractions. Our parking garage, like most other parking in the area is a bit tighter than that to which many outside the city center are accustomed. Your note about booking in... More

Champaign, Illinois
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 24, 2014

My wife and I stayed there a weekend in July 2014 for a family visit (2 nights). Check-in was quick but to my dismay, no free breakfast was offered even if we are both IHG members...but I guess that's is just their policy. No biggy. Our room in second floor was quiet and fair. By no means a luxury hotel... More

Was this review helpful? Yes
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Dear Michael, Thank you for taking time to share your experience at our property. I am sorry that you were a bit disappointed that breakfast was not complimentary. As a brand Holiday Inns have full-service restaurants and usually do not provide a complimentary limited breakfasts like our Holiday Inn Express brand does. We do however offer a package that does... More

Kansas City, Missouri
Contributor
20 reviews 20 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 21, 2014

Our family reunion (HPR), consisting of 106 attendees was hosted by the Country Club Plaza Holiday Inn (CCPHI) July 3, 2014 and the hotel was simply marvelous. We originally booked with the Sales Manager Adrienn Massaglia but the event was subsequently facilitated and serviced by managers/supervisors Ali Kelley, Marta De La Cruz, Andrew Winter, Alec, Jessica, Chef David, Cindia and... More

Was this review helpful? Yes
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

SportsRef-Off, It was a pleasure hosting your family reunion! Our staff, which you mentioned, strives to earn the type of praise you offered in your review. I have shared your comments with our staff and your recognition of their efforts provides wind for their sails to keep up this level of service for all of our guests and groups! One... More

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Additional Information about Holiday Inn Country Club Plaza

Address: One East 45th Street, Kansas City, MO 64111 (Formerly Four Points by Sheraton)
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Country Club Plaza 3*
Number of rooms: 241
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Also Known As:
Holiday Inn At The Plaza Hotel Kansas City
Holiday Inn Kansas City
Kansas City Holiday Inn

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