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Holiday Inn Country Club Plaza

3.0 of 5
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One East 45th Street, Kansas City, MO 64111 (Formerly Four Points by Sheraton)
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Holiday Inn Country Club Plaza
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379 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn Country Club Plaza
See the most recent reviews
Mililani, Hawaii
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 24, 2015

The hotel looks shabby. The air conditioning is great in the room but not in the lobby area. The hotel rooms limit your ability to eat "outside food" any where on the premises besides in the room. The laundry room is location downstairs in a dingy area. Only renovated rooms have a refrigerator. Breakfast was great as was their kitchen... More 

Was this review helpful? Yes
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Wai808, We certainly enjoyed having your team stay with us during the tournament. You were here during a heatwave and I am happy to hear that your guestroom was quite comfortable. The lobby area is generally very comfortable as well. I don't know why it would not have been except for short periods of time when many people are coming... More 

Cedar Rapids, Iowa
1 review
5 of 5 stars Reviewed July 23, 2015

I have always liked this hotel for its location, value, pool and well-run operation. The rooms, however, were a bit tired and shabby but this time, our room had been redecorated. I don't know if they have redone the entire hotel but if so, you can't go wrong here.

Was this review helpful? Yes
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Lynn816319, We appreciate that you have chosen to stay with us again and again. And yes we did get new furniture. These rooms are now amazing. We hope to see you back again soon. Thanks, Jim Jirik Asst Director of Sales More 

Boston, Massachusetts
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 17, 2015

Spent 3 nights here during a heat wave; the AC in our room was cold enough, but unfortunately the room still smelled like mildew. The room was otherwise clean and comfortable, with a nice view of the pool. Bathroom was nice, with a great shower. Furniture in the room is worn, and hallways are very dark and dingy-looking. Breakfast in... More 

Was this review helpful? Yes
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

uuperiwinkle, Please accept my apologies for the musty smell caused by all of the heat and humidity. The AC can't pull all of that humidity out of the air with all the rain we have had. As this occurs we are responding as quickly as possible to remove the excessive humidity. We are also working on a solution to brighten... More 

Level Contributor
220 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed July 15, 2015

Was attending a meeting at the hotel property across the street, but failed to register in time to get a room there. This hotel was very convenient, so I opted for it. Not a bad place to stay, but not one of my favorites. The property is very "tired" and is in need of a remodel. There's a musty smell... More 

Was this review helpful? Yes
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Robert, Thank you for your comments. We are making continual improvements to the property including new furniture in our tower. It has been a very wet and humid summer which occasionally causes the air to be a little musty. This has been very isolated but obviously and unfortunately something you experienced. Please accept my apologies for this. We are acting... More 

Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 11, 2015

Decent place. Maybe not quite commensurate with price, but good locale close to plaza. A bit dated and clearly worn some. Love that air conditioner worked so well. The parking garage is pretty tight and tiny, but huge bonus that we didn't have to pay extra for parking.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Country Club Plaza, responded to this review

Dear Matt P, Thank you for writing a review about your stay with us. We are pleased to know that you found our air-conditioning system to be good. However, we would like to apologize for falling short of your expectations regarding our facilities and parking garage. We give the utmost importance to our guest comments as they help us improve,... More 

Columbus, Ohio
Level Contributor
88 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed July 10, 2015

A good location you are in walking distance to the plaza and the art museums. The rooms were standard old but well maintained. I did have frequent issues with the card though. They have on site parking which is fine but the spaces are pretty tight. The staff were friendly and helpful. Overall a decent hotel.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Country Club Plaza, responded to this review

Dear JamesK_travels, Thank you for posting a review about your stay with us. We are delighted to know that you found our location to be good and our staff to be friendly and helpful. However, we regret that your stay was not 100% satisfactory. We would also like to apologize for the issues you had with our parking area and... More 

Carlisle, Iowa
1 review
1 of 5 stars Reviewed July 9, 2015

My wife and I were planning a short trip to KC, and we both love staying in the Plaza. Unfortunately, she woke up sick the morning of our stay, and we had to cancel our trip. I tried to be as considerate as possible, calling the hotel early (8:00 am) to inform them that we were not going to be... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Country Club Plaza, responded to this review

Dear Adam P, Thank you for your review regarding the Holiday Inn at the Plaza Kansas City, MO. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you... More 

Travelers are raving about these Kansas City hotels

Saint Louis, Missouri
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 8, 2015

This hotel met my expectations. The room was clean, the shower was hot, and the bed was comfortable. All the staff I met were actually very friendly, including the house keeping staff. The swimming pool is nice and spacious for a 3 star hotel. It was nice having garage parking as well. It stormed while we were there and it... More 

Was this review helpful? Yes
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Dear Steve, It is always great to hear comments about our friendly staff! Our underground parking is great year 'round whether to protect from summer storms or to walk out in the winter to a heated garage and not have to scrape ice! You also mentioned our great pool which with the spacious courtyard is a great place to relax.... More 

Trenton, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 1, 2015

This hotel was 2 blocks from the hospital my wife had to go to. Easy check in, parking and meals were very good. Front desk service was excellent. We had a large pickup truck and they have underground parking for just that type vechile.

Was this review helpful? Yes 1
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

Tom, I just want to first say that we hope that your wife is well. Thank you for mentioning the parking level for the larger vehicles. We always enjoy hearing comments about our staff and yours certainly indicates that you were pleased. We hope that the next time you are in KC it is for pleasure and that you will... More 

Saint Louis, Missouri
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 30, 2015

I usually stay at the Aladdin Holiday Inn when in Kansas City but this time we gave the one in the Country Club Plaza area a try. The hotel itself was very nice and the staff were incredibly nice and accommodating. We found the rooms to be clean and comfortable and well maintained and a refrigerator, which was very welcoming.... More 

Was this review helpful? Yes
Jim J, Director of Sales at Holiday Inn Country Club Plaza, responded to this review

MikeG, We appreciate you choosing our hotel for your recent stay in Kansas City. I don't know if you noticed but we do have one level of our parking garage that is for trucks and suv's. It is especially great to hear your comments about our staff, as you said, "incredibly nice and accommodating". Our goal is to make you... More 

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