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Kansas City Airport Marriott

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775 Brasilia Ave, Kansas City, MO 64153
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1 room 1 adult
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Kansas City Airport Marriott
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346 Reviews from our TripAdvisor Community

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Atlanta, GA
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

The water pressure in the shower (due to the cheap, very low-flow shower head) is totally unacceptable for a business-class hotel like Marriott. Standing in the shower resembles standing in the rain more than getting clean. I would expect these kinds of extreme water saving measures in a motel out by the interstate highway rather than at a MARRIOTT. Totally... More 

Helpful?
Thank RG73
Mcw88, Executive Assistant to the GM at Kansas City Airport Marriott, responded to this review

Dear RG73, Thank you for taking the time to provide feedback from your recent stay. We appreciate all feedback as it helps identify areas of opportunity within our hotel. I am so sorry for the service failures you mentioned in your review. Please know that we are researching this to make sure we are able to better deliver upon guest... More 

Commerce City, Colorado
Level Contributor
58 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is nice. My room was small, felt like a NYC room, but it was nicely appointed. I had a late check-out and around noon someone with a compound drill started drilling into the floor beneath my room. That was annoying! The wife works well and the staff are nice. The food prices are very high for Kansas City.

Helpful?
Thank stratocruiser377
Mcw88, Executive Assistant to GM at Kansas City Airport Marriott, responded to this review

Thank you for your feedback from your recent stay and wonderful comments regarding our staff service. We are pleased to hear that you enjoyed our hotel! I'm sorry for the issues you experienced during your stay. Please know that your feedback has been shared so we can ensure this was an isolated incident. We hope you will visit us again... More 

Palm City, Florida
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I got stranded due to weather on the East Coast & opted to remain in KC. I got an early check in (11 am). Check in was quick and friendly. Room was clean, comfortable ( mattress was firm), absolutely no complaints with housekeeping. I had lunch in the bar grill and room service for dinner. Both were good. Even the... More 

Helpful?
Thank John C
Mcw88, Executive Administrative Assistant to the GM at Kansas City Airport Marriott, responded to this review

Thank you for taking a moment to share your experience! I’m pleased to hear that you enjoyed your stay with us. We look forward to seeing you the next time you travel to the Kansas City area. More 

Berkeley, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The room service at this hotel gave me food poisoning, or a norovirus, or something else equally horrible. My last two meals before getting sick came from room service at this hotel. My relative ate a bit of an omelet that I ordered for breakfast and also got sick. The bathroom ceiling in my first room was moldy and the... More 

Helpful?
Thank sbcastello
Alex M, General Manager at Kansas City Airport Marriott, responded to this review

Dear sbcastello, Thank you for your comments in regards to your recent stay with us! I sincerely apologize for any service opportunities you experienced during your stay. I have reviewed your comments with my team and immediate actions are being taken. I would greatly appreciate the opportunity to speak with you. Would you kindly contact me at 816.243.6084 or via... More 

Travelers are raving about these Kansas City hotels

Providence, United States
2 reviews
2 of 5 stars Reviewed January 6, 2016

I stayed at this property because of an early morning flight scheduled for December 29th. For an airport location, I was surprised and disappointed by the failure of its shuttle services to and from the airport. We were repeatedly misinformed as to the departure/pick up times, there seemed to be no communication between the property and its shuttle drivers, and... More 

Helpful?
Thank Lori C
Megan W, Executive Assistant to the General Manager at Kansas City Airport Marriott, responded to this review

Dear Lori C, Thank you so much for taking the time to share your feedback regarding your past stay and thank you for your praise of our staff in the restaurant, concierge lounge, and shuttle service. Please know that I have shared your comments with our team. I can certainly understand how the issues you mentioned must have impacted your... More 

Yorktown, Virginia
Level Contributor
88 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed January 5, 2016 via mobile

The hotel is very close to the Kansas City Airport. However, this hotel is in need of renovations. We stayed on the concierge level but found the service to be lacking. A few families got together in the afternoon to watch an ABC Family broadcast of Harry Potter on the TV in the concierge lounge. We could not figure out... More 

Helpful?
Thank YorktownBob
Megan W, Executive Assistant to the General Manager at Kansas City Airport Marriott, responded to this review

Dear YorktownBob, Thank you for your review of our hotel. Hearing back from our guests helps highlight areas of improvement so that we can provide the best experience possible. I apologize for the service failures you mentioned in your review and I understand how this must have impacted your stay. Please know that your feedback has been shared with all... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 3, 2016 via mobile

I had an issue with the hot water in my room, so I stopped in for an early breakfast while the engineer took a look at the problem. Although they weren't able to get the hot water going in time for my departure, we found another room I could use to shower and they took care of my breakfast. I... More 

Helpful?
Thank Kelty C
Mcw88, Executive Assistant to the General Manager at Kansas City Airport Marriott, responded to this review

Dear Kelty C, Thank you for providing feedback from your stay and thank you for being so understanding regarding the water issues. I'm so sorry for the inconvenience. I am glad that we were able to find a quick solution so that you were able to depart on time! The next time you travel to Kansas City, we hope that... More 

New York City, New York
Level Contributor
91 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed January 1, 2016 via mobile

Wow, I remember when this was a nice hotel. Now, it's beat up, dirty, tired. If you are looking for a good room, at least get the top floor. Rooms there have a half vaulted ceiling, so feel a bit more spacious. But frankly, this place needs a major overhaul. Unfortunately, KCI is a dying airport (at least it seems... More 

Helpful?
Thank DAVID C
Mcw88, Executive Assistant to the General Manager at Kansas City Airport Marriott, responded to this review

Dear DAVID C, Thank you so much for taking the time to provide feedback from your past stay. I'm sorry that our appearance was not what you were expecting. We understand how this must have impacted your stay and I am pleased to announce that we have a complete renovation scheduled to begin this year! This renovation will provide a... More 

Kansas City, Kansas
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed December 29, 2015 via mobile

We stayed here on our way out of town at the airport. We park the car at their hotel and spend the night. Then a shuttle takes us to the airport and picks us up and we leave our car in the marriot parking lot for the duration of our trip. The service is always friendly and helpful, the rooms... More 

Helpful?
Thank gttmeier
Mcw88, Executive Assistant to the General Manager at Kansas City Airport Marriott, responded to this review

Dear gttmeier, Thank you for providing feedback from your recent stay! We are happy to hear that the park and fly option made your stay more comfortable. Please know that I have shared your praises of our staff service. We hope to see you again, soon! More 

Level Contributor
5 reviews
4 of 5 stars Reviewed December 29, 2015 via mobile

Let's start off with quote from bartender, "In one hour occupancy went from 20% to 80%!" Hats off to all staff for their friendly attitude for all these last min airline cancelations! Room, comfortable, heater worked great for 20degrees outside, only thing I'd change is add a heavier blanket in the room. Overall room was comfortable and clean on this... More 

Helpful?
Thank Kevin L
Mcw88, Executive Assistant to the General manager at Kansas City Airport Marriott, responded to this review

Dear Kevin L, Thank you for taking the time to provide such a detailed review of your past stay and thank you so much for your understanding and patience during last weekend's snow storm. We appreciate you acknowledging how hard everyone was working to accommodate our guests and I do apologize for the service issues you mentioned in your review.... More 

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