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All 111 Kansas City hotels

Sheraton Kansas City Hotel at Crown Center

4.0 of 5 Hotel   |   2345 McGee Street, Kansas City, MO 64108
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Ranked #7 of 111 Hotels in Kansas City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Carol N Shawnee, Kansas
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1,092 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shawnee, Kansas
1 review
5 of 5 stars Reviewed 5 days ago NEW

If I could write one negative thing about our experience at the Sheraton Kansas City ... I COULDN'T! The staff was "right on", ready willing and able to help, from when we pulled into the drive, and everything in between until we retrieved our car when we had to leave. The lower level bar was friendly and inviting. The rooms... More 

Was this review helpful? Yes
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Carol N- Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. I am delighted to hear what a signature experience you had with us and that our staff went above and beyond to ensure you had everything you needed for a comfortable stay. We are very fortunate to be located in the... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Although the entire staff was wonderful, one employee in the gallery restaurant, Zach, was brilliantly helpful. He went out of his way to always make me feel at home and like a friend rather than a customer. Thanks again for the hospitality.

Was this review helpful? Yes
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

bbonesz- Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. I am happy to hear what a great stay you had with us and that our staff went above and beyond to make you feel welcome. We strive to create as comfortable and accommodating a stay as possible and it means a... More 

Saint Louis
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

great service, nice amenities and good food in club lounge, comfortable rooms, clean, spacious, nice extras, enjoyed the beautiful lobby and the quick walk to crown center, pool is sort of small and it has a tunnel from inside to outside so cold, but it was heated

Was this review helpful? Yes
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

KK- Thank you for sharing your warm comment on your recent stay at Sheraton Crown Center. I am happy to hear what a great stay you had with us and were able to relax in the comfort of your guest room after a long day of exploring Crown Center. We truly value your business and it means a lot our... More 

Wichita, Kansas
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago

Wow where do I start. I have stayed here when this hotel was owned by Hyatt. In fact I had birthday parties and other events through the years under the Hyatt name. Now I come back and it's a hotel with very cheap tacky furniture! They have taken what was once a beautiful hotel and have made it into a... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your comments on your stay at Sheraton Crown Center. I apologize if our team was unable to meet your expectations during your stay with. We strive to create a top notch, relaxing experience for our guests and it is very unfortunate our team was unable to create this for you. Thank you again for sharing your... More 

Wichita, Kansas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The Sheraton is a very nice hotel for business or family travel. Stay on the 28th floor or higher and you will almost never wait for an elevator. Club lounge was very nice and convenient. Well worth a few extra dollars.

Was this review helpful? Yes
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Steven N- Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. I am happy to hear what a great stay you had with us and were able to enjoy all the amenities available to you as our guest to create a relaxing stay. Our club lounge upgrade is a great perk we... More 

Willis, Michigan
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I usually stay in for NYE but thought we would try something new. He booked a room at the Sheraton and we were going to find a big party to attend. We ended up deciding to not attend any of the parties after all. Our room was really big! We had a sitting area with a couch... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

AprilB6- Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. I am delighted to hear what a signature stay you had with us over the New Year and were able to relax and enjoy all the features in your guest room to create a comfortable and memorable stay. We are very fortunate... More 

Orlando, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel to Kansas City pretty frequently for business and during a recent trip I wasn't able to get in to the Westin so I had to "settle" for the Sheraton. The Westin is a fabulous hotel, but myself, and my whole team, has come to greatly prefer the Sheraton. It's much larger, with nicer rooms and a nicer club... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Glenn S- Thank you for taking your time to share your feedback on your stay at Sheraton Kansas City Hotel at Crown Center. I am delighted to hear what a top notch experience you had with us and that our staff made you feel warm and welcome. We strive to create as comfortable and accommodating an experience as possible and... More 

Lodi, Wisconsin
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

We had a great stay at the Sheraton. The room was clean, spacious and the bathroom was glamorous. We usually do not sleep well at hotels, but the beds were so comfortable allowing us a very restful night of sleep. Please tells us what kind of beds they are. We found the link to be so advantagous for dinner options... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Terri D- Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. I am happy to hear what a great stay you had with us and were able to relax in the comfort of your guest room after a long day. We take great pride in being a pet friendly hotel and it... More 

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

My family and I stayed here for a wedding we were attending on New Years eve. The hotel was nice and the staff was very helpful for any room key or questions I had. The hotel is linked to a parking garage which was a little pricey, but gave you in/out privs. Also, the hotel is connected via indoor walkways... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Dan L- Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. I am delighted to hear you enjoyed your stay with us and that our staff was friendly and accommodating making sure you had everything you needed for a relaxing stay. We are very fortunate to be centrally located in Crown Center... More 

State College, Pennsylvania
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is clean and the staff very friendly and attentive to customers. The beds and pillows were very comfortable. We needed more towels and they brought them immediately. The bar/resaurant Spectators was great fun with a good selection of local craft beers. The bartender was attentive and friendly. The first day we stayed we went to the restaurant next... More 

Was this review helpful? Yes
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

I appreciate you taking your time to share your feedback on your stay at Sheraton Crown Center. I am happy to hear what a great stay you had with us and that our staff was warm and welcoming. I sincerely apologize for the frustrations with the service provided in Spectators. We strive to provide quick and efficient service and I... More 

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Additional Information about Sheraton Kansas City Hotel at Crown Center

Address: 2345 McGee Street, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kansas City Hotel at Crown Center 4*
Number of rooms: 729
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Also Known As:
Sheraton Kansas City Hotel At Crown Kansas City
Hyatt Regency Kansas City
Hyatt Kansas City
Hotel Style:
#4 Business Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#6 Romantic Hotel in Kansas City
#7 Family Hotel in Kansas City

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