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All 111 Kansas City hotels

Holiday Inn Express Kansas City - Westport Plaza

2.5 of 5 Hotel   |   801 Westport Road, Kansas City, MO 64111
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Holiday Inn Express Kansas City - Westport Plaza
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Ranked #77 of 111 hotels in Kansas City
A recent review
5 of 5 stars Reviewed February 21, 2014
ruckermisikir Duncanville, Texas
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98 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 24, 2014

I booked on Expedia for this hotel as we were in town for 1 night. As of February 16, 2014, it is still under going renovations and the noise associated with that. At 2:30 am, I was awoken by hammering, and couldn't get back to sleep until after 4:30 am due to people partying, or standing outside our window talking... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Kansas City - Westport Plaza, responded to this review

Dear Michelle C, Thank you for your review about your stay. It is truly unfortunate to see that you did not fully enjoy your time at the hotel. We take comments such as these very seriously and your feedback will help us target opportunity areas. We have sent you a private message addressing your concerns. We hope that you will... More

Duncanville, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 21, 2014

When in Kansas City, MO, do stay at the Holiday Inn Express on Westport Road. My thanks to the staff, they were very helpful and kind. The security staff made me feel very safe, which is important to me. The locale is in the heart of historic downtown Kansas City. The have continental breakfast for guests and the rooms are... More

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Tulsa, Oklahoma
Top Contributor
62 reviews 62 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 26, 2014

Great rate - last minute rate of $81.08 with tax. Great location for Wesport Plaza area - which we had never visited before. Definitely going back!!! Arrived at 11pm on a Friday night and it was just getting going! Seems to be a younger, livelier, more local crowd than our usual stay in Country Club Plaza which is an older,... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Kansas City - Westport Plaza, responded to this review

Dear milestonecruise, Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel, and look forward to serving you again in the future. Sincerely, Ben J Case Manager IHGCare More

Indianapolis, Indiana
1 review
3 of 5 stars Reviewed January 6, 2014

The staff was great, breakfast and shuttle crew and front desk staff were amazing. John and Orlando kept us where we needed in the vans, Rochel and Karen were always available and kept breakfast well stocked and delicious. Claudet and the beautiful Jamaican lady(sorry, I didnt catch your name) at the front desk were polite and always helpful, patient, and... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Kansas City - Westport Plaza, responded to this review

Dear 721zipit, Thank you for your feedback and for choosing our hotel. I really appreciate and wish to thank you for all the wonderful and kind comments intended for our staff. Your comments will surely reach them as this encourages our team members to work even harder and consistently delight our guests. We certainly do our utmost to make your... More

San Antonio
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2013

I decided to stay at this hotel because the service at the Hotel down the street was so bad. When I entered the hotel I was greeted with smiles from the Front Desk and was offered freshly baked cookies. I met the new General Manager - Donald. He was really nice. My room was clean and very spacious. Breakfast was... More

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Springfield, Missouri
1 review
2 of 5 stars Reviewed December 16, 2013

We stayed at this property with two other couples. The hotel was average-- neither wonderful nor terrible. However, when we received our credit card bill, we found that we had been charged twice. We assumed it was a simple clerical error that could be straightened out with a phone call. Not so easy. We were told that one of the... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Kansas City - Westport Plaza, responded to this review

Dear Susan C, Thank you for leaving a review about your recent stay. We truly regret to see the issues with billing prevented you from fully enjoying your time at the hotel. We were glad to see you were in contact with Customer Care and that they have been able to provide a resolution. We have documented your additional comments... More

des moines
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 13, 2013

My spouse and 6 of our friends booked four rooms for two nights at the HI Express Westport. I booked the hotel, but each guest paid for their own rooms upon check-in. The front desk clerk scanned all of our credit cards, and asked us to sign agreement as to the charges. Two days later, when we checked out, each... More

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Joe G, Manager at Holiday Inn Express Kansas City - Westport Plaza, responded to this review

Ma'am. As we have told you, as well as IHG Guest Relations has told you, one of the couples you were traveling with had their card decline at departure. We had only your information since you made the reservation. As we have also told you, if you were to give us the couple's phone number or contact them to have... More

Saint Louis, Missouri
Top Contributor
78 reviews 78 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 25, 2013

This was the first time we've stayed in the Westport area (all other hotels were booked because of multiple area events). Our check-in took a bit because we came at a time that many other guests were trying to check in, but the front desk staff person was very nice and helpful. Our room was very nice and fairly spacious... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Kansas City - Westport Plaza, responded to this review

Dear HopsHunter, Thank you so much for taking the time to leave us your feedback. I am pleased to know that you find our nice and helpful and our rooms clean and comfortable. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and... More

minnesota
Top Contributor
72 reviews 72 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 21, 2013

I've stayed at the Westport Plaza hotel many times and keep going back. Great location and plenty of places to eat, drink and shop within walking distant. Friendly employees, good breakfast, and rooms. The parking can geat a little cingested, since there's a restaurant sharing their parking lot.

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Smith Center, Kansas, United States
1 review
1 of 5 stars Reviewed October 7, 2013

We stayed at this hotel as it was recommended through expedia. First of all it took us 2 hours to find the place as the instructions we got didn't allow for road construction. We didn't arrive till around 8 p.m. in the evening and the first thing we were told outside was " Good luck with finding a place to... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Kansas City - Westport Plaza, responded to this review

Dear Terri B, Thank you for leaving us a comprehensive review, detailing the opportunities to improve. We are very sorry that this visit was a disappointment on many aspects particularly with the condition of the room you were given and elevators being sub standard. Your comments will be shared with the hotel management and appropriate action will be taken to... More

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Additional Information about Holiday Inn Express Kansas City - Westport Plaza

Also Known As:
Holiday Inn Express Kansas City - Westport Plaza Hotel Kansas City
Holiday Inn Express Kansas City - Westport Plaza Hotel
Holiday Inn Express Kansas City
Holiday Inn Kansas City
Kansas City Holiday Inn
Address: 801 Westport Road, Kansas City, MO 64111
Location: United States > Missouri > Kansas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #77 of 111 hotels in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Kansas City - Westport Plaza 2.5*
Official Description (provided by the hotel):
Discover what downtown Kansas City has to offer you at the convenient and comfortable Holiday Inn Express Westport Plaza. People say you have not been to Kansas City until you have been to the world famous Country Club Plaza. The Holiday Inn Express Westport Plaza is located 5 blocks north of over 200 shops and restaurants. The hotel s prime location puts our guests near 20 or more of the best tourist spots in Kansas City. These tourist spots include The Nelson-Atkins Art Museum, American Jazz Museum, Negro Leagues Baseball Museum, Sprint Center, Kansas City Power and Light District, and the Westport Entertainment District. Also close by are three of the best hospitals in the country including Children s Mercy Hospital, KU Medical Center and Saints Luke s Medical Center. If you like sports, then the Holiday Inn Express Westport Plaza is the place to be. Here at the Holiday Inn Express Westport Plaza we are passionate about taking care of you. This is why we offer a broad range of services & amenities including an on-site fitness center, complimentary wireless Internet access, 24 hour access to our business center. We also offer room service for lunch & dinner daily from The Westport Flea Market. Whether you are here for business or pleasure, The Holiday Inn Express Westport Plaza staff and management are here to serve you. ... more   less 
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