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2.5 of 5 Hotel   |   801 Westport Road, Kansas City, MO 64111 (Formerly Holiday Inn Express Kansas City - Westport Plaza)
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93%
Ranked #2 of 110 hotels in Kansas City
A recent review
5 of 5 stars reviewed yesterday
Jeffatha Cobden, Illinois
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81 people have reviewed this hotel

Traveler rating
    66
    10
    3
    0
    2
See reviews for
13
22
5
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Cobden, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

This was by far the best hotel experience I've ever had. One pleasant surprise after another. We were in town for a concert at the Uptown Theatre. We stayed in the Uptown Theater themed room which was really cool. The package not only included 2 tickets to the show but also gave us access through the VIP entrance so we... More

Was this review helpful? Yes
Wichita, Kansas
1 review
5 of 5 stars Reviewed 2 days ago NEW

The staff was attentive and very helpful. I really appreciate all the great service that was provided to the guests in Kansas City for our celebration. Although a couple of problems did arise during the time we were all at the hotel, the issues were dealt with quickly and resolved to everyone’s satisfaction. The staff truly wanted to provide their... More

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Me and my family stayed last night for a one night stay to see the Paul McCartney concert. The receptionist was very helpful, let us check in early and let us know about the shuttle service. Me and my husband enjoyed our complimentary cocktails, the bartender was awesome and so friendly. We took the shuttle to the sprint center which... More

Was this review helpful? Yes 1
Saint Louis, Missouri
Top Contributor
98 reviews 98 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed there quite a bit when it was a HIE, and the facelift has done wonders for the hotel. Sophia at the front desk is awesome and TJ at the new bar is a very welcome addition as well! The rooms are nicer, the place is cleaner, even the internet is faster! Keep it up!

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I was absolutely impressed with the 816 Hotel. The staff went above and beyond to make our stay as comfortable as possible. Upon arrival, Erin at the front desk immediately upgraded us to one of their unique themed rooms and told us of great local restaurants to try. She even offered me her own bottled water from the fridge when... More

Was this review helpful? Yes 2
aliceg, Guest Relations Manager at 816 Hotel, responded to this review

Emily, thanks for the review. Erin does well making our guests happy and I am glad you experienced this. Please be sure to use our Repeat Guest Rate for your next visit. It is out lowest rate and available to only those that have stayed with us. Cheers. More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I grabbed a room at the 816 Hotel for his birthday celebration in Westport. When we checked in, we were about 15min early and nobody batted an eye (awesome), and had magically been upgraded to one of the themed rooms (super awesome!). We wound up in the Uptown Theatre room, and enjoyed it quite a bit. Fit... More

Was this review helpful? Yes 2
aliceg, Guest Relations Manager at 816 Hotel, responded to this review

Cristin, we are very happy the 816 helped make your stay in KC great. Your comments about noise have not fallen on deaf ears. In fact, starting this week, we are adding door sweeps to all guestrooms which will help limit any future noise. If is feedback like yours that help customer service driven businesses improve. Be sure to use... More

Kansas city
1 review
5 of 5 stars Reviewed 1 week ago via mobile

The room was newly remodeled, clean, the staff was helpful and you can't beat the free shuttle service. The nite life in Westport district is a hard to beat and thoroughly enjoyed Kansas City. The room rates were reasonable and in would recommend this hotel to family and friends visiting the Kansas City area.

Was this review helpful? Yes 1
aliceg, Guest Relations Manager at 816 Hotel, responded to this review

Thanks for the feedback. Westport is the happening area of KC and we are fortunate to be located here. The entertainment options within Westport are incredible and our staff is well versed in them. For future guests, please ask for recommendations as our staff can help make your stay special. Thanks again. More

Kansas City, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The new 816 Hotel was one of the most accommodating hotels I have stayed at in Kansas City! Being located in a lively area it was convenient for us to walk to an entire district of nightlife and not worry about cabs or transportation. The bed was something I was dreaming about after we left and the breakfast in the... More

Was this review helpful? Yes 1
aliceg, Guest Relations Manager at 816 Hotel, responded to this review

Thanks for the kind note Joe. As part of the renovation that created the 816, we updated the beds and linen to help make a great experience for our guests. Please feel free to stay with us again and use the repeat Guest Rate (via calling us) for the best rate we have available. More

Atlanta
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I stayed there before the renovations and it was just a holiday inn it was amazing. Great service and friendly people. I stayed at the "new" 816 hotel and it was a horrible experience. The staff was rude and my room wasn't clean. Just because you can give a place a facelift, shows that the service is lacking because they... More

Was this review helpful? Yes 4
aliceg, Guest Relations Manager at 816 Hotel, responded to this review

Because Tripadvisor does not require people writing review to prove they actually stayed at a hotel, we are required to occasionally deal with competitors writing frivolous reviews. The operators of the 816 formally owned the Q Hotel + Spa (down the street) and many of our staff came from the Q. A couple did not and we suspect this is... More

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

11 cars got their windows busted out and the hotel could care less. Terrible people, I would not stay again. New hotel and can even see the camera's on the side of the building, But yet the hotel didn't do anything about it. Beware! Poor service.

Was this review helpful? Yes 4
aliceg, Guest Relations Manager at 816 Hotel, responded to this review

Our management/ownership group (founders of the Q Hotel---down the street) have been at this location since December 2013. We can unequivocally say that ZERO cars break-ins have occurred over that period. For legitimate guests that feel the need, you can contact us at the hotel and we will share with you a letter from the KCMO Police Sgt. that handles... More

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Additional Information about 816 Hotel

Address: 801 Westport Road, Kansas City, MO 64111 (Formerly Holiday Inn Express Kansas City - Westport Plaza)
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — 816 Hotel 2.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Tingo, Travelocity, TravelClick and Venere so you can book your 816 Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Kansas City - Westport Plaza Hotel Kansas City
Holiday Inn Kansas City
Kansas City Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style
#2 Family Hotel in Kansas City #2 Romantic Hotel in Kansas City #6 Business Hotel in Kansas City
Hotel Class
Official Description (provided by the hotel)
Discover Kansas City's only hotel dedicated to the past and present of the Paris of the Plains.   The 816 Hotel offers the BEST location in all of Kansas City...in the heart of Westport.  There are over 170 shops, restaurants and nightlife within a 5 block radius of the hotel. 6 blocks to our South is the Country Club Plaza and 30 blocks to our North Sprint Center and Power and Light Entertainment District. All of this is at your disposal with our complimentary shuttle service. Check into the 816, and tuck your keys away. Enjoy the best of KC without the hassle of driving and paying to park. Every guest of the 816 Hotel will enjoy the following amenities: * Free Breakfast including a made to order Omelet station * Nightly Manager's Cocktail Reception   * Free shuttle service in a 4 mile radius  * KC;s fastest (and free) hotel Wi-Fi * Free parking * Free passes to Gold's Gym (2 blocks to our East) We look forward to seeing you! ... more   less 
Number of rooms
109

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