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2.5 of 5 Hotel   |   801 Westport Road, Kansas City, MO 64111 (Formerly Holiday Inn Express Kansas City - Westport Plaza)
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Ranked #2 of 110 hotels in Kansas City
A recent review
5 of 5 stars reviewed 5 days ago
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  • Reviews (79)
  • Photos (41)
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  • Room tips (25)
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79 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
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English first
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Me and my family stayed last night for a one night stay to see the Paul McCartney concert. The receptionist was very helpful, let us check in early and let us know about the shuttle service. Me and my husband enjoyed our complimentary cocktails, the bartender was awesome and so friendly. We took the shuttle to the sprint center which... More

Was this review helpful? Yes
Saint Louis, Missouri
Top Contributor
98 reviews 98 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed there quite a bit when it was a HIE, and the facelift has done wonders for the hotel. Sophia at the front desk is awesome and TJ at the new bar is a very welcome addition as well! The rooms are nicer, the place is cleaner, even the internet is faster! Keep it up!

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

I was absolutely impressed with the 816 Hotel. The staff went above and beyond to make our stay as comfortable as possible. Upon arrival, Erin at the front desk immediately upgraded us to one of their unique themed rooms and told us of great local restaurants to try. She even offered me her own bottled water from the fridge when... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

My boyfriend and I grabbed a room at the 816 Hotel for his birthday celebration in Westport. When we checked in, we were about 15min early and nobody batted an eye (awesome), and had magically been upgraded to one of the themed rooms (super awesome!). We wound up in the Uptown Theatre room, and enjoyed it quite a bit. Fit... More

Was this review helpful? Yes 1
Kansas city
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

The room was newly remodeled, clean, the staff was helpful and you can't beat the free shuttle service. The nite life in Westport district is a hard to beat and thoroughly enjoyed Kansas City. The room rates were reasonable and in would recommend this hotel to family and friends visiting the Kansas City area.

Was this review helpful? Yes
Kansas City, Missouri
1 review
5 of 5 stars Reviewed 1 week ago NEW

The new 816 Hotel was one of the most accommodating hotels I have stayed at in Kansas City! Being located in a lively area it was convenient for us to walk to an entire district of nightlife and not worry about cabs or transportation. The bed was something I was dreaming about after we left and the breakfast in the... More

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1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I stayed there before the renovations and it was just a holiday inn it was amazing. Great service and friendly people. I stayed at the "new" 816 hotel and it was a horrible experience. The staff was rude and my room wasn't clean. Just because you can give a place a facelift, shows that the service is lacking because they... More

Was this review helpful? Yes 4
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

11 cars got their windows busted out and the hotel could care less. Terrible people, I would not stay again. New hotel and can even see the camera's on the side of the building, But yet the hotel didn't do anything about it. Beware! Poor service.

Was this review helpful? Yes 4
aliceg, Guest Relations Manager at 816 Hotel, responded to this review

Our management/ownership group (founders of the Q Hotel---down the street) have been at this location since December 2013. We can unequivocally say that ZERO cars break-ins have occurred over that period. For legitimate guests that feel the need, you can contact us at the hotel and we will share with you a letter from the KCMO Police Sgt. that handles... More

Missouri City, Missouri
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

We had a great stay at 816 Hotel. The TWA room was so nice and we loved all the details they used to decorate the room! The décor for the entire hotel is so unique and fun. The staff was very nice and helpful and the omelet station for breakfast was great! After staying in the TWA room we got... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Come visit my son for his birthday, a student at UMKC. Hotel is near school. A very friendly front desk person name Sophia greeted us as my husband and I walk in. She inform us there is a happy hour at the bar with free drinks. She give us specail coffee to take home, also yummy cookies. In the morning... More

Was this review helpful? Yes 1
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Additional Information about 816 Hotel

Address: 801 Westport Road, Kansas City, MO 64111 (Formerly Holiday Inn Express Kansas City - Westport Plaza)
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — 816 Hotel 2.5*
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Also Known As:
Holiday Inn Express Kansas City - Westport Plaza Hotel Kansas City
Holiday Inn Kansas City
Kansas City Holiday Inn

41 photos of this hotel

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Room/suite (12)
Hotel & grounds (1)
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Other (19)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style
#2 Family Hotel in Kansas City #2 Romantic Hotel in Kansas City #6 Business Hotel in Kansas City
Hotel Class
Official Description (provided by the hotel)
Discover Kansas City's only hotel dedicated to the past and present of the Paris of the Plains.   The 816 Hotel offers the BEST location in all of Kansas City...in the heart of Westport.  There are over 170 shops, restaurants and nightlife within a 5 block radius of the hotel. 6 blocks to our South is the Country Club Plaza and 30 blocks to our North Sprint Center and Power and Light Entertainment District. All of this is at your disposal with our complimentary shuttle service. Check into the 816, and tuck your keys away. Enjoy the best of KC without the hassle of driving and paying to park. Every guest of the 816 Hotel will enjoy the following amenities: * Free Breakfast including a made to order Omelet station * Nightly Manager's Cocktail Reception   * Free shuttle service in a 4 mile radius  * KC;s fastest (and free) hotel Wi-Fi * Free parking * Free passes to Gold's Gym (2 blocks to our East) We look forward to seeing you! ... more   less 
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