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816 Hotel

Certificate of Excellence
2.5 of 5
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801 Westport Road, Kansas City, MO 64111 (Formerly Holiday Inn Express Kansas City - Westport Plaza)
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Ranked #19 of 110 Hotels in Kansas City
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
Kimberly F Mingo, Iowa, United States
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302 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mingo, Iowa, United States
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

We recently stayed at this hotel for two nights. The rooms were clean and nice sized. Check-in was smooth and all the staff was very friendly and accommodating. The breakfast was good, especially the omelettes. They are in need of someone constantly watching when things empty at breakfast. When asked to help they were very happy to help but didn't... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Hands down this was the worst customer service experience of my life. If we had not been there for my good friend's wedding, we would not have stayed. We called the day before to tell them we would be checking in late and to verify that they had a crib. I was told it was no problem. The person on... More 

Was this review helpful? Yes 1
Warrensburg, Missouri
Level Contributor
5 reviews
3 of 5 stars Reviewed 5 days ago NEW

The customer service was average at best, the rooms are nice. The thing that makes this hotel special is the rooms that they are themed around. We didn't get to experience the free drinks, but the bar looked amazing. The area is nice, it is good to walk around.

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Leawood, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed in the Wayside Waifs themed room. This is the only pet friendly room in the hotel and my dog enjoyed the pet bed and complementary tennis balls to play with. He spent a lot of time at the window looking outside at all the people. Great breakfest and drinks at the bar. Definately stay in a themed room!

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Marshfield, Missouri
5 of 5 stars Reviewed 6 days ago NEW

Friendly & helpful staff!! Great breakfast! Excellent place to stay for business or leisure.. This Hotel is managed well & it shows. Situated in a great location for touring the KC area & within walking distance of many attractions & shopping districts..

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Oklahoma City, Oklahoma
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From the minute we checked in to the minute we checked out, the staff could not have been more helpful ! Brad and his staff helped is with restaurant suggestions, events and places to go. The morning breakfast staff were friendly - as were the Happy Hour bar staff - and very accommodating. GREAT location down the street from the... More 

Was this review helpful? Yes 1
Chicago, Illinois
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I normally do not like giving poor reviews, especially when the staff asked me how my stay was, and I did not give them the opportunity to address those concerns when I checked out. The issues were well beyond a missing towel in my room or an un-made bed that could be quickly fixed. The good: The hotel is in... More 

Was this review helpful? Yes 2
Olathe, Kansas
1 review
5 of 5 stars Reviewed 2 weeks ago

I stay at the 816 Hotel. It was a great stay. The room was supper nice. It was a Zoo themed room. I think it a great idea that hotels thinks about our kids so they can enjoy the stay when they are out of there comfort zone (their own room). The location was great. My stay was excellent.

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Read a number of mixed reviews re: 816 Hotel after we booked and before we visited. Basically found the room clean. Bathtub was old but shower curtain was new. Was small area of black on the ceiling in the bathroom. Mattress was new and comfortable. All bedding was white which is always a positive sign. Very quiet, including the air... More 

Was this review helpful? Yes 2
Hanford
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I wanted to support local business instead of a chain, but this hotel was not what I expected. You can tell that it has been recently updated, and they are trying to be a classy boutique hotel, but the phrase that came to my mind is you can put lipstick on a pig, and it is still a pig. The... More 

Was this review helpful? Yes 2
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