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816 Hotel

Certificate of Excellence
2.5 of 5
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801 Westport Road, Kansas City, MO 64111 (Formerly Holiday Inn Express Kansas City - Westport Plaza)
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816 Hotel
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Ranked #20 of 110 Hotels in Kansas City
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
Cedric T T Richmond
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307 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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    (76)
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Richmond
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

816 is a friendly, quirky hotel. My wife and I were "upgraded" to a Penguin themed room, when we visited Kansas City for a wedding. The room clearly was prepared for family with kids. We didn't have use for the bunk beds, but found them delightful with their penguin bedsheets and pillow cases. One wall was covered by a 12... More 

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Kansas City, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Booked my stay through Hotel Tonight, photos on the application included the updated rooms, after checking in was frustrated to realize that I was in just one of the regular rooms, that hadn't been updated since the hotel lost its Holiday Inn Status. Found dried blood on the pillows, notified the front desk and someone brought me up two pillow... More 

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2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Hands down the best customer service I have ever experienced at a hotel. Friendly, helpful, and even called to arrange transportation to our concert. Clean hotel, comfortable beds, and loved the historical pictures on the walls. Would definitely stay again.

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2 reviews
2 of 5 stars Reviewed 3 days ago NEW

We picked this hotel for there Modern photos, shuttle service, breakfast, and Trip Advisor Awards. OUR room was dusty and we needed to wipe down the entire room, bathroom because it was dirty. We asked to schedule some shuttle trips and from the beginning we received flack on our trips. I even had one desk person accuse me of lying... More 

Was this review helpful? Yes 2
West Bountiful, Utah
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I really liked our stay. I would definitely return there again. Lots of good restaurants close. The room was clean. The breakfast is super. Fresh cooked egg omelette made specifically for you. There was a room where we could have a team meeting. Fresh water with cucumbers available all day. Shuttle service somewhat better than most places. Not always available... More 

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Mingo, Iowa, United States
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We recently stayed at this hotel for two nights. The rooms were clean and nice sized. Check-in was smooth and all the staff was very friendly and accommodating. The breakfast was good, especially the omelettes. They are in need of someone constantly watching when things empty at breakfast. When asked to help they were very happy to help but didn't... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Hands down this was the worst customer service experience of my life. If we had not been there for my good friend's wedding, we would not have stayed. We called the day before to tell them we would be checking in late and to verify that they had a crib. I was told it was no problem. The person on... More 

Was this review helpful? Yes 1
Warrensburg, Missouri
Level Contributor
5 reviews
3 of 5 stars Reviewed 1 week ago

The customer service was average at best, the rooms are nice. The thing that makes this hotel special is the rooms that they are themed around. We didn't get to experience the free drinks, but the bar looked amazing. The area is nice, it is good to walk around.

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Leawood, Kansas
1 review
4 of 5 stars Reviewed 1 week ago

We stayed in the Wayside Waifs themed room. This is the only pet friendly room in the hotel and my dog enjoyed the pet bed and complementary tennis balls to play with. He spent a lot of time at the window looking outside at all the people. Great breakfest and drinks at the bar. Definately stay in a themed room!

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Marshfield, Missouri
5 of 5 stars Reviewed 1 week ago

Friendly & helpful staff!! Great breakfast! Excellent place to stay for business or leisure.. This Hotel is managed well & it shows. Situated in a great location for touring the KC area & within walking distance of many attractions & shopping districts..

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