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2.5 of 5 Hotel   |   801 Westport Road, Kansas City, MO 64111 (Formerly Holiday Inn Express Kansas City - Westport Plaza)
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Ranked #5 of 110 Hotels in Kansas City
A recent review
5 of 5 stars reviewed 2 days ago
John S Beatrice, Nebraska
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158 reviews from our community

Traveler rating
    109
    36
    9
    2
    2
See reviews for
21
46
9
20
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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Beatrice, Nebraska
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We would like to thank Donald Ray, Chief Ambassador, of the 816 Hotel and his wonderful staff, Ricky, Sophia, Melanie, Shawn, Curtis, Brad, Paul, and Jacob for all the help and hard work they provided the members of the USS Kawishiwi. They made our reunion very very special by providing free shuttle service within a 5 miles of the hotel,... More

Was this review helpful? Yes 1
springfield, Missouri, USA
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here last night with my wife, brother, and his girlfriend. They have free booze in the lobby at a certain time, breakfast in the morning, and the free shuttle will take you anywhere within 4 miles of the hotel! Best of all is the reasonable price that we paid for the room. The staff was awesome, clean room,... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Ginger was terrific! We had to do some shuffling due to a cancellation of the playoff games. Ginger completely helped us out. Thank you 816! Great hotel in KC, lovely folks who go above and beyond. Westport is a terrific area, lots of great food and places to visit, all within a short drive or walk.

Was this review helpful? Yes 1
aliceg, Guest Relations Manager at 816 Hotel, responded to this review

Thanks for the kind note. Sorry about the rain out in Mondays game. I hope you can return for a game...in the near future. More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Orlando is the most friendly guest services attendant that I have met at any hotel. It was pretty late and I needed something from the store. He saw me about to walk out and offered a ride without question. Conversational, friendly, awesome! Five stars sir.

Was this review helpful? Yes 2
aliceg, Guest Relations Manager at 816 Hotel, responded to this review

Alex, thanks for your business and thnaks for the kind note. Orlando is the man and does his best to make guests feel special. Thanks for you business and be sure to use our repeat guest rate for your next visit. Lets Go Royals!!! More

Kansas City, Missouri
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Best stay I have ever had a hotel hands down! Service and staff were great. We live in the Kansas City area and I took my wife out for a night away from the kids for her birthday. I have stayed at other hotels in Kansas City for much more money and they didn't come close to this stay. For... More

Was this review helpful? Yes 2
aliceg, Guest Relations Manager at 816 Hotel, responded to this review

Phillip, it sounds like you has a fantastic stay and the massage, food activities were good too. Our goal is to deliver to good to every guest during every stay (its tough to do and glad you got it). Please be sure to use our repeat guest rate for you next visit (will help you save a little more)! More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I'd like to start off by saying I had a great time staying in Kansas city! The 816 was a great location and the staff was perfect! Every single one of them went above and beyond with a huge smile on their face! Orlando was very helpful friendly and funny! Melissa and Nichole were so sweet! I came down a... More

Was this review helpful? Yes 1
aliceg, Guest Relations Manager at 816 Hotel, responded to this review

Sierra, thanks for your business and the kind note. We too are fond of Orlando Melissa and Nichole and we are lucky to have them. Be sure to use our repeat guest rate for your next stay...it will save you some additional money. Take care...and Go Royals!!! More

Boone
Top Contributor
77 reviews 77 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel, a refurbished Holiday Inn Express, is in a great location in the Westport area. It is not elaborate, but it is clean, and the staff exceptionally congenial and attentive. Sophia at the front desk was especially accommodating and professional. The hotel offers a complimentary happy hour each day as well as breakfast, including made-to-order omeletes with Egg Beaters... More

Was this review helpful? Yes 2
aliceg, Guest Relations Manager at 816 Hotel, responded to this review

Michael, thanks for you business and than you for the note. I am glad your stay went well and we hopefully will see you again. Don't forget the repeat guest rate...it is the lowest we have! Take care. More

Des Moines, Iowa
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our first time to the 816, and it won't be our last! I've been staying at the Q (and formerly the Quarterage) in Westport since the early-90s but that property is currently being renovated. So, knowing the 816 was new and in the same area, we gave it a try. My only complaint was that the King rooms... More

Was this review helpful? Yes 3
aliceg, Guest Relations Manager at 816 Hotel, responded to this review

Thanks for your patronage and taking the time to write this note. We love the Uptown Theater and do lots of business with them. The fact we can shuttle show goers to and from allows for stress free evenings. Be sure to check out the Uptown Theater room for your next stay! More

Dallas, Texas
Top Contributor
80 reviews 80 reviews
19 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

great location, great staff especially Sophia {no problem} ... Was a delightful experience nice breakfast, and happy hour,,, Enjoy Kansas City and this Hotel.. close to shopping,, restaurants and nightlife,,, Quiet and Comfortable...Rooms are so interesting

Was this review helpful? Yes 2
aliceg, Guest Relations Manager at 816 Hotel, responded to this review

Katarina, thanks for the kind note. We also love Sophia, our Jamaican sensation. For you next visit, call us directly and use our repeat guest rate...the lowest we offer. Go Royals!!! More

Oklahoma
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were upgraded to a theme room upon arrival because we were there for my birthday. We were in the Theatre room which was large, clean and even had a microwave & refrig which we didn't expect. We did not encounter one staff who wasn't helpful and friendly, Melanie, Rita & TJ are the only ones we conversed with but... More

Was this review helpful? Yes 3
aliceg, Guest Relations Manager at 816 Hotel, responded to this review

Thanks for the review. We too appreciate Melanie, Rita & TJ...they are stars. So sorry about the interruptions. I have asked our managers to look into the issue. When you come back, be sure to use our repeat guest rate...the lowest we offer. And we always do our best to upgrade repeat guests into a theme room! Take care. More

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Additional Information about 816 Hotel

Address: 801 Westport Road, Kansas City, MO 64111 (Formerly Holiday Inn Express Kansas City - Westport Plaza)
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — 816 Hotel 2.5*
Number of rooms: 109
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Also Known As:
Holiday Inn Express Kansas City - Westport Plaza Hotel Kansas City
Holiday Inn Kansas City
Kansas City Holiday Inn

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