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816 Hotel

Certificate of Excellence
2.5 of 5
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801 Westport Road, Kansas City, MO 64111 (Formerly Holiday Inn Express Kansas City - Westport Plaza)
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816 Hotel
Best prices for: 1 room 1 guest
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Ranked #18 of 109 Hotels in Kansas City
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
Tiffany G United States
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254 reviews from our community

Traveler rating
    157
    64
    18
    8
    7
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41
77
14
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • Any
English first
  • All months
    (254)
  • Mar-May only
    (65)
  • Jun-Aug only
    (89)
  • Sep-Nov only
    (62)
  • Dec-Feb only
    (38)
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United States
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

816 was great to work with when we blocked rooms for our wedding guests. Their shuttle service was perfect for getting our guests to and from the reception. We were worried about them driving in an unfamiliar city as well as driving after drinking, so that took a load off our shoulders. My parents requested a King room and got... More 

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

My husband and I are going to see the Chiefs in September and noticed that this hotel has a shuttle. When we called we were told that there would be a special package for the shuttle to Arrowhead. After another phone call we were told that the package would be available to purchase by this Friday 'at the latest.' I... More 

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Senior Contributor
34 reviews 34 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

As a frequent user of trip advisor I make reservations with the judgement of so many of you to make hotel choices as I travel. This one was a miss by the reviews. The BAD -Hotel is very dated and not in good repair. -pillows are like a rock -hole in bathroom door -torn curtains -very small rooms -no fridge... More 

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Saint Louis, Missouri
Top Contributor
188 reviews 188 reviews
18 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose to stay here because it was within walking distance to Westport and close to the Plaza. The rooms were nicely furnished very clean. Parking was a bit hard to find especially if you were returning at night. They had a happy hour for guests and a nice continental breakfast. We would stay here again.

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Mascoutah, Illinois
1 review
2 of 5 stars Reviewed 1 week ago

We have stayed in several hotels through the years and for the price, our room was lacking several things. There was no refrigarator, no exhaust fan in the bathroom, and no local area information. The tub drain was VERY slow, so we stood in water the entire time. Even though the room appeared to be clean, we were disappointed in... More 

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Beloit, Kansas
1 review
5 of 5 stars Reviewed 2 weeks ago

Smiling faces all the way around; Norma, Sophia, and Nick on the front desk, and the shuttle driver who dropped me at the Uptown Arts Bar, and Broadway Jazz Club. Because I wasn't familiar with Kansas City it was very convenient to just park my car at the hotel and let them provide transportation for me. The room was very... More 

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Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

needed to find a new hotel in KC. 816 filled the bill, clean, friendly, very helpful staff. will book again. very convenient to everything around. every staff person from the front desk to bartenders were very accommodating.

Was this review helpful? Yes 1
Saint Louis, Missouri
1 review
1 of 5 stars Reviewed 2 weeks ago

I used this hotel for my annual business trip for TEN YEARS in a row and loved it... until they remodeled and replaced all their staff earlier this year. Unprofessional immature staff, horrible remodel (there are awful leaks and cracks in ceiling that were just sloppily spackled over... and still leak). I literally ended up going down the street to... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I had booked a reservation with another hotel online, and when I got to that hotel, it was absolutely disgusting, and there was no way I was going to stay there. It was 1 am, and I called the 816 Hotel, in hopes of getting a last-minute room. Ginger was absolutely wonderful, and made arrangements for me very quickly. It... More 

Was this review helpful? Yes 1
Kansas City, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is a wonderful hotel. It is near the Plaza and they have a shuttle that will take you anywhere within 4 miles. There is a happy hour at 5 every day with 2 free drinks per day.The rooms are really nicely decorated and the theme rooms are very cute and fun. Everyone we encountered who worked there was smiling... More 

Was this review helpful? Yes 1
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