We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 110 Kansas City hotels

Embassy Suites Hotel Kansas City - Plaza

3.5 of 5 Hotel   |   220 West 43rd Street, Kansas City, MO 64111
Hotel deals
Hotel website
Hotel amenities
Special Offer
$50 Gift Card to Shop
Save Saved
You added Embassy Suites Hotel Kansas City - Plaza to your Saves list
Embassy Suites Hotel Kansas City - Plaza
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
61%
Ranked #37 of 110 hotels in Kansas City
A recent review
4 of 5 stars Reviewed July 29, 2013
Robert M
  • Overview
  • Reviews (555)
  • Photos (111)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (70)
  • Location
  • More
Write a Review

555 people have reviewed this hotel

Traveler rating
    166
    169
    121
    59
    40
See reviews for
200
87
20
161
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
There are newer reviews for Embassy Suites Hotel Kansas City - Plaza
See the most recent reviews
Top Contributor
146 reviews 146 reviews
47 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 29, 2013

Stayed during a recent business trip. Located close to the Plaza district, within great restaurants and shopping. Surprisingly convenient to downtown, with Main Street just a few blocks away. The morning drive to downtown was no more than 10 minutes.

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good Morning Robert M Thank you for staying with us and sharing your review with the readers of TRIP ADVISOR. I am sure your comments about the 10 minute commute to Downtown will find favor with future guests who may be venturing Downtown. . Thanks again for staying with us and I hope your future travels bring you back to... More

Cameron, Missouri, United States
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 28, 2013

stayed her 7-27 over priced out dated in need of renovations and they charge for parking went for my nephews bd they had to call maint the air conditioner barely worked it was hot in this room it smelled of mildew/stunk maint came brought 2 fans it was 70 degrees outside the room cost $180.00 would not stay her look... More

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good afternoon Sherry D Please wish little Mac a belated happy birthday. I searched our reservations for that day and could not find your name and or your hometown to see what was done during your stay in addition to the two fans. Unfortunately almost all of of the Hotels in the plaza area charge for parking. This was done... More

New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 26, 2013

Good location right at Country Club Plaza - but the rest is average at best - rooms are sizable but a bit drab (apparently the housekeeping staff does not clean everything as a general practice), restaurant is not open late for the late-arriving business traveler, and most of the hotel seemed a bit worn out. Gouged prices during a convention... More

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good afternoon BU I apologize for all of the challenges you encountered with your stay. The added frustrations of unacceptable cleaning of your suite will be addressed with our Executive Housekeeper and staff. The rates during your stay were consistent with other hotels in the area during that time and did include the evening reception, breakfast and two-room suite. Comments... More

North Little Rcck, United States
1 review
5 of 5 stars Reviewed July 26, 2013

I love staying here when I am in KC and will stay here in on future trips. Staff was personal and professional. I love staying here when I am in KC and will stay here in on future trips. Staff was personal and professional.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good afternoon Cornelius A Thank you for staying with us and the five-star review you shared with the readers of TRIP ADVISOR. We were busy and I am glad that you enjoyed your stay. I am glad that you saw the value in what we offer, the complimentary evening reception, Full cooked to order breakfast and the two-room suite which... More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 24, 2013

Very clean. Good location near the Plaza, but it's a bit of a walk. We used the free hotel shuttle to and from the Plaza at night...quick, easy, dependable. Went to Royals game...less than twenty minutes away. Didn't go downtown, but the hotel is only about ten minutes from there. Hotel was full, so they ran out of parking. Valet... More

Was this review helpful? Yes 1
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good afternoon travlinmomo3 Thank you for your detailed review of your stay. I am sure that the readers of TRIP ADVISOR will find the details of your stay very helpful when booking. The Name TRAVLINMOMO3 adds some credibility to your review. I apologize about the noisy air conditioning and I hope that you called and had our engineering staff work... More

Omaha
Top Contributor
72 reviews 72 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 22, 2013

This is the third time we've stayed at the ES in the Plaza area. We find it a good central location with comfortable beds, a clean hotel and fun pool for the boys. The pool area actually has a sauna, steam room and whirlpool - all kept very clean, kind of a throw-back to better hotel pool days. As other... More

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Wow! Great comments about your stay. I am sure our engineers will be happy to hear about your comments about the pool and sauna area. Your tips about the Breakfast, Reception and WIFI are something the readers of TRIP ADVISOR will find useful when staying with us. Shame on us for not offering to enroll you in our HHonors program,... More

Bolingbrook, United States
1 review
3 of 5 stars Reviewed July 22, 2013

It was a nice stay in a clean room. It was not the best hotel I have ever stayed in, but there weren't any problems with the hotel that would prevent me from staying there. At the end of the day, I would stay again. The others I stayed with agreed.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good morning Candice W Thank you for staying with us. I am happy to see that the traveling partners and you were please with your stay. I was pleased to see that your stay was problem free and that you would consider staying with us again. Thanks again for staying with us and I hope your future travels bring you... More

Woodbine, iowa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 19, 2013

This hotel is close to the plaza, easy walk to many restaurants and shopping. Across the street is a nice park for a daily run or walk which appeared to be clean and many people were out. I would recommend this hotel, the staff were friendly and the breakfast was good. The rooms were clean and overall appearance was very... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Good afternoon Peggy_iowa70 Thanks for the lovely review of your stay with us. I was happy to see that you had a pleasant stay and would we have earned the privilege of your future patronage when your travel plans bring you back to Kansas City Scott Woidela Asst. General Manager Embassy Suites Kansas City Plaza More

OKC
Top Contributor
55 reviews 55 reviews
4 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed July 15, 2013 via mobile

Less than 4 stars. Nice staff, though. Bizarre situation involving breakfast buffet--more than an hour wait--someone needs to think this out. If its not available, who cares if its free. It isnt really at thePlaza and it certainly is not an easy walk. Good mattresses and pillows. Tiny bathrooms. No where to get coffee after 9 am.

Was this review helpful? Yes
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Dear riokc 1800 Thank you for your comments concerning your recent stay with us. I will review your comments about the lengthy with breakfast wait times and availability of coffee with the breakfast team as they are valid comments. I apologize for the displeasure and frustration and the resulting impact on your overall stay with us. Scott Woidela Asst. General... More

Davenport, Iowa, United States
Top Contributor
104 reviews 104 reviews
76 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed July 14, 2013

Started out at check in when things seemed to be disorganized behind the front desk. 5 clerks and two managers working, but only two of them waiting on customers. One seemed to be so busy kissing patootie with the manager that nothing else mattered. The lobby was so noisy that you couldn't even hear what they were saying from behind... More

Was this review helpful? Yes 1
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

We try to make each guest experience at our hotel a great one and your satisfaction is important to us. Thank you for bringing these items to our attention so we can improve upon them. More

Owners: What's your side of the story?
If you own or manage Embassy Suites Hotel Kansas City - Plaza, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Embassy Suites Hotel Kansas City - Plaza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites Hotel Kansas City - Plaza

Address: 220 West 43rd Street, Kansas City, MO 64111
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Kansas City - Plaza 3.5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Travelocity, Tingo, Hilton Hotels, Expedia, Despegar.com, BookingOdigeoWL, Priceline, Reservation Counter and Venere so you can book your Embassy Suites Hotel Kansas City - Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites

111 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (60)
Viewed
Room/suite (21)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (2)
Viewed
View from room (3)
Viewed
Bathroom (3)
Viewed
Other (24)

Management photos: Courtesy of the property manager

Viewed
All management photos (52)
Viewed
Room/suite (10)
Viewed
Dining (2)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (4)
Viewed
Bathroom (2)
Viewed
Pool/beach area (1)
Viewed
Other (31)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Kansas City with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#28 Business Hotel in Kansas City
Hotel Class
Number of rooms
266

Questions & Answers

Questions? Get answers from Embassy Suites Hotel Kansas City - Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer