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Embassy Suites by Hilton Hotel Kansas City - Plaza

3.5 of 5
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220 West 43rd Street, Kansas City, MO 64111
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Embassy Suites by Hilton Hotel Kansas City - Plaza
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Ranked #49 of 110 Hotels in Kansas City
A recent review
3 of 5 stars reviewed 1 week ago
Julie V Plano, Texas
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811 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Embassy Suites by Hilton Hotel Kansas City - Plaza
See the most recent reviews
Plano, Texas
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Old-style Embassy Suites. Our first room smelled like smoke. They moved us to the room next door. Same thing, not as prevalent, but we were tired enough that we didn't move again. The layout of the room is unusual. Typical couch lay-out in the front room, but the bathroom is actually in the bedroom. The sink and lights are outside... More 

Was this review helpful? Yes
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. It was nice to read your overall experience at the hotel was good. I do apologize for the issues you experienced with the smell in the rooms. We appreciate your business and hope to have you return to our hotel on a future visit to the Kansas City... More 

Kansas City, Missouri
1 review
5 of 5 stars Reviewed 1 week ago

What a surprise. When I checked into my room on 6/20/15, my wife & I joked about the basket of candy and a bottle of champagne sitting on the table on how it will cost us at least $75 to open to celebrate our one year anniversary. About 10minutes later I noticed a card in the basket so I read... More 

Was this review helpful? Yes
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. Congratulations on your Anniversary! I am glad you choose to spend your special occasion at our hotel. It was good to read you had a great stay at our hotel. We appreciate your business and look forward to your return. Congratulations again on your anniversary. Ted Frerking General... More 

Edmond, Oklahoma
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our second time to stay at this hotel. Overall it was a good experience. The atrium is beautiful and the staff is friendly but the rooms can use a little updating. We loved the complimentary cocktails and the breakfast omelets. However, if you don't get an omelet and choose to get bacon it is really floppy and the... More 

Was this review helpful? Yes
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza and sending feedback on your stay. It was nice to read you had a good experience at our hotel. The hotel staff strives to deliver an excellent guest experience to all of our guests and I was glad to read that they did a good job of delivering... More 

Tulsa, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel staff was excellent but the rooms are out of date and the mattress was not comfortable at all. The evening reception and breakfast were very nice though. You are in walking distance of the plaza but it is a long walk. The hotel does provide a shuttle though.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites Kansas City and rating the hotel in regards to your stay. It was good to see you rated the hotel favorably and had a good experience at the hotel. We appreciate your business and look forward to a return visit. Ted Frerking General Manager More 

Phoenix, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Had a phone stolen from the cleaning crew! First room i was assigned, smelled like smoke and sheets were tore down on bed. Went down and requested another room and they promptly took care of my request. Second room was great, however I had realized I left my personal phone back in the first room, went back with the manager... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites Kansas City and sending feedback on your stay. Both are appreciated. It was disappointed to read about your experience with the missing phone from your room. I will follow up with the housekeeping staff on your phone and have this addressed. If the phone is found I will follow up with you and... More 

Travelers are raving about these Kansas City hotels

Des Moines, Iowa
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is located between the Country Club Plaza and the Westport entertainment district. However, it's important to note that it would be a very long walk to the Plaza. The hotel needs to be updated. The rooms are the standard 2 room suites, but they are dated and worn. The bartender during the complimentary reception was very friendly, but... More 

Was this review helpful? Yes 1
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for sending feedback to Trip Advisor on your recent stay at the Embassy Suites in Kansas City. It was good to read that you had a very nice stay at the hotel. I was pleased to read you enjoyed our spacious rooms, friendly staff, and our great evening reception. We appreciate your business and hope to have you visit... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at this wonderful hotel for a week. Lois was the representative working at the check in desk. From the very beginning she was very pleasant, welcoming, and very accommodating. Every time I walked past the desk, she would great me by name, and always offer support for anything I needed. I would come back and stay at this... More 

Was this review helpful? Yes
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for sending your comments to Trip Advisor on your recent stay. Lois does a great job at the front desk and I was glad to read she provided great service to you during your stay. Thanks for staying with us. We look forward to your return. Ted Frerking General Manager More 

Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were here for the Rangers/Royals Series. Decided to stay in town the first night so selected this hotel due to proximity of the Plaza. Arrived and had just a little difficult figuring out the valet vs self parking. While we were waiting due to the cars ahead of us I saw the sign to the left that read please... More 

Was this review helpful? Yes
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. It was good to read you had a very nice experience at our hotel. We appreciate your business. Hope to see you again soon. Ted Frerking General Manager More 

Nashville, Tennessee
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was only here for one night while on business, but thought it was a very nice, clean hotel. The service as good and they were quick to check me in, even though I arrived early after an early AM flight. The room was clean and comfortable, and i liked the location as it was close to many attractions including... More 

Was this review helpful? Yes
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites Kansas City and sending feedback on your stay. Both are appreciated. It was good to read you had an excellent experience at the hotel and our service exceeded your expectations. We appreciate your business and look forward to a return visit. Ted Frerking General Manager More 

Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We were there for our grandsons wedding. The a/c in the room barely cooled the. We contacted the front desk after about an hour they sent someone up, who said he would have to come back. We had to leave for the rehearsal dinner and I seriously question if he ever came back, because for the balance of the weekend... More 

Was this review helpful? Yes 1
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza and sending us your comments. I was disappointed to read that your hotel experience was not excellent. I do apologize for the issues you experienced with the HVAC in your room. The maintenance staff usually do a very good job of providing a great room for our guests... More 

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