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All 111 Kansas City hotels

Embassy Suites Hotel Kansas City - Plaza

3.5 of 5 Hotel   |   220 West 43rd Street, Kansas City, MO 64111
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Ranked #42 of 111 Hotels in Kansas City
A recent review
4 of 5 stars reviewed 3 weeks ago
Chris P Weston, Wisconsin, United States
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616 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Embassy Suites Hotel Kansas City - Plaza
See the most recent reviews
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

I am from Kansas City and brought 5 students with me for our organization trip from our university. Our professor booked our rooms and when we showed up with all the confirmation information they wouldn't honor it saying they needed proof from her that she booked the rooms. The main manger came out and insisted that the only way that... More

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thank you for taking the time to review your experience with us, Kelseyc1203 . I apologize we were not able to exceed your expectations as is our goal. We have spoken to the employee's in question about how to handle these types of situations and again apologize for any confusion within the check in process. We are required by credit... More

Weston, Wisconsin, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location, only spent one night for business travel, but we were able to drive right in park and get to our room. Parking is free with your room, and the hotel is within walking distance of great restaurants and shopping. The hotel needs some updating in the rooms - Wall paper is bubbling in some areas, but very clean... More

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Hello Chris P- Thank you for staying with us during your past visit to Kansas CIty! We appreciate you taking the time to review your experience with us. We are happy to hear you found your 2 room suite to be clean and comfortable and our location ideal. We look forward to seeing you again during your next visit to... More

Newport, Rhode Island
Top Contributor
76 reviews 76 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm not sure what others are talking about when they say old decor. The carpet is clean and fresh and the hotel has Spanish style tile floors and accents everywhere. It will still be attractive 100 years from now. Our room was on the 11th floor and was clean and not stale. The breakfast staff are absolutely wonderful. Cheerful and... More

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thank you for the 5 star review! We look forward to seeing you for your next visit to Kansas City. Thank you for staying with us. Fred DeLaRosa More

Wichita, Kansas
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The style of the hotel is unique to what I've been to before. It feels like a courtyard setting, but it's indoors. It was nice having two separate areas in the room (living space and the bedroom). The living area was a little darker since you don't get outside lighting, so we hung out more in the bedroom side. We... More

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Hello xclusive- Thank you for reviewing your past experience with us at the Embassy Suites- Kansas City Plaza! We are happy that you found our location to be ideal to your visit to Kansas City and that the value of the amenities we offer exceeded your expectations. Thank you for staying with us! We look forward to your next visit... More

1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

The nonsmoking rooms reek of stale cigarettes. You can tell they were smoking rooms before. Other than that the rooms are spaceous, a TV in each room and room service seemed good. But they gotta stop selling the rooms as nonsmoking unless they replace all the fabrics in the rooms.

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review

Thank you for your review, Toddfishn. We appreciate you taking the time to review your past experience with us. We are glad you found our 2 room suites to be spacious and well appointed with a TV in each room. I would like to find out more about your experience and ensure we correct the stale air issue you mentioned.... More

Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed 4 weeks ago

We always try and stay at Embassy Suits when we travel. This particular hotel is in a great location. The managers reception was nice. Breakfast choices were a little less than usual for an Embassy Suites. And the rooms could use some updating. But overall was a good choice. The staff is extremely attentive and helpful.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Glen Carbon, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

This is a great hotel with excellent customer service. My only complaint is that the rooms are starting to get dated. A definite remodel of the rooms is needed at this point. Free drinks/snacks at reception is a great perk and the breakfast is better than most hotels offer. Free shuttle service to plaza and local restaurants is a plus... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have been a guest for several weeks. Other than on a few occasions everything has been excellent. I have been greeted by name by Vanessa and Christopher at the front desk. Michael, who tends bar during the evening reception, remembers what I like to drink and has it ready when he sees me approach. Breakfast time is busy. Food... More

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Richmond, Virginia
Contributor
14 reviews 14 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel brought back memories of when it opened years ago as Granada Suites or something. It was clean and the staff was great. They have a shuttle that brought me to and from work. There are not a lot of restaurants nearby, the shuttle helps. At. Luke's Hospital is across the street from the hotel. I ended up going... More

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Saint Joseph, Missouri
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had another great anniversary night at this hotel on the plaza. We really enjoyed the friendly staff. The free happy hour drinks and free breakfast buffet are icing on the cake. They provide a shuttle back and forth to the plaza and the driver was awesome. Please remember to tip him. When we called for a ride back to... More

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Additional Information about Embassy Suites Hotel Kansas City - Plaza

Address: 220 West 43rd Street, Kansas City, MO 64111
Phone Number:
Location: United States > Missouri > Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites

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