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Embassy Suites by Hilton Hotel Kansas City - Plaza

3.5 of 5
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220 West 43rd Street, Kansas City, MO 64111
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Embassy Suites by Hilton Hotel Kansas City - Plaza
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Ranked #48 of 110 Hotels in Kansas City
A recent review
5 of 5 stars reviewed yesterday
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812 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed here, passing through on a long road trip to several states for family reunions. This is by far the nicest embassy suites I've stayed in. The staff at the front desk welcomed us with open arms. The bartender was amazing and pours heavily! The rooms, clean, oversized and a real suite! Not so called junior suites like some... More 

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Omaha, Nebraska
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed back in May for a couple's get away anniversary and this location is wonderful. A few blocks away from Plaza, We took the free shuttle to and from plaza and Austin gave great tips on what to do in Kansas City. The Pool was nice, a little busy but nice. We missed happy hour but was all made... More 

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Emporia, Kansas
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Decent hotel with nice, clean and large rooms. internet (Wifi) is not so fast and the breakfast is of a bit poor quality. Hard to have a bit of an healthy breakfast (as in many American hotels) I would book this again, when in the area

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Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. It was good to read that your overall stay was good. I do apologize for the items you mentioned that you encountered and I will review these items with them so they can be corrected. We appreciate your business and hope to have you return to our hotel... More 

Frisco, Texas
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was great and I ate at the restaurant in the hotel called Cattlemen's. The service was amazing. Ron Wickersham and Chef Allen are a great team. My steak was cooked to perfection and the wine that Ron suggested was the perfect pairing.

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Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza and sending feedback on your stay. It was good to read you had a great experience at our hotel. The hotel team members strives to deliver an excellent guest experience to all of our guests and I was glad to read they did a good job of delivering... More 

Oslo, Norway
Level Contributor
110 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel has many things going for it. The location is great with easy access to the freeway and downtown district, with the Plaza area a 10-15 minute walk away. The hotel offers a sauna, steam room, hot tub, "children pool", and a regular adult pool. The staff is friendly. The breakfast crew was cheerful and ready to make breakfast... More 

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Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. It was nice to read your overall experience at the hotel was good. I do apologize for the issues you experienced with the smell in the rooms. We appreciate your business and hope to have you return to our hotel on a future visit to the Kansas City... More 

Fort Lauderdale, United States
1 review
1 of 5 stars Reviewed 1 week ago

I travel A LOT and am loyal to Hilton, which is why I selected this property as it was very close to a meeting I was to attend. It was just gross. When I entered the room a large industrial blower was drying the carpets, the ceiling was falling in, and there were unsavory stains on the linens. The room... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. I was disappointed to read your experience at the hotel was not excellent and you did experience a few problems. I do apologize for the items you mentioned that you encountered during your stay. The housekeeping staff usually do a very good job of providing a quality experience... More 

Travelers are raving about these Kansas City hotels

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The Embassy Suites on the Plaza has been around many years as a Kansas City hotel. My room had experienced a face lift and was quite nice. The front desk staff were quite friendly and helpful. The breakfast area was a bit crowded with families and many children, but the food options were good. Great location for tourists.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza and sending feedback on your stay. It was nice to read you had a good experience at our hotel. The hotel staff strives to deliver an excellent guest experience to all of our guests and I was glad to read that they did a good job of delivering... More 

Hillsboro, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

First of all, for an Embassy Suites it was not in the best condition and things such as pillows were terrible making a poor night sleep. But the most important thing to know is how unsafe the hotel is. My car was in what they called a secure lot (takes access card to get in, pay $14.00 a day, and... More 

Was this review helpful? Yes 1
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for sending your comments to Trip Advisor in regards to your previous stay at the hotel. I do apologize for the damage that someone caused to your vehicle that was in our parking lot. Unfortunately, the hotel like any other business just can't assume responsibility for damage done to cars while in a parking lot. Our overnight security staff... More 

Ankeny, Iowa
Level Contributor
164 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed 1 week ago

Kids loved the pool, there is a separate pool for little kids and a larger for older kids and a hot tub. There are drinks at night and a great breakfast in the morning with someone making a omelet. Parking under the hotel wasn't the best after arriving back late after the Royals game. For as busy as the hotel... More 

Was this review helpful? Yes
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for sending feedback to Trip Advisor on your recent stay at the Embassy Suites in Kansas City. It was good to read that you had a very nice stay at the hotel. I was pleased to read you enjoyed our indoor pool, breakfast, and our great evening reception. We appreciate your business and hope to have you visit us... More 

St. Louis, United States
1 review
3 of 5 stars Reviewed 1 week ago

The room we stayed in had mold in the kitchen, at the baseboard next to mini fridge. Mold in bathroom around tub as well. Bathroom extremely small. Parking garage filthy. Office staff very green and unpolished.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza and sending us your comments. I was disappointed to read that your hotel experience was not excellent. I do apologize for the issues you experienced with the items in your room. The maintenance and housekeeping staff usually do a very good job of providing a great room for... More 

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