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Embassy Suites by Hilton Hotel Kansas City - Plaza

3.5 of 5
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220 West 43rd Street, Kansas City, MO 64111
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1 room 1 adult
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Embassy Suites by Hilton Hotel Kansas City - Plaza
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1,072 Reviews from our TripAdvisor Community

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Sioux City, Iowa
1 review
5 of 5 stars Reviewed yesterday NEW

Michael and Willie were great hosts and certainly made the evening enjoyable! They represent the highest pinnacle of exceptional service! I always look forward to staying at this hotel and am never disappointed!

Helpful?
Thank David C
Lee's Summit, Missouri
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel is one of our favorites to stay at: we even stay here in our city for a mini vacation once in a while. It has a wonderful room, awesome breakfast (buffet and a made-to-order omelets!). We definitely plan to go back to Embassy again sometime soon.

Helpful?
Thank Amy W
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I had a great time with Bartender Michael C and Willie. They do a great job of making sure you ga e your drink and app. It's a must stay. I travel 45 weeks or more a year and I always stay here when in KC. I have enjoyed great apps, drinks and believe it or not met a fellow... More 

Helpful?
Thank Maggie D
Saint Joseph MO
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is ok, it needs an update to keep up with other Embassy Suites. I checked in, as a Hilton Diamond member usually the staff greet me and offer me a bottle of water, not here I checked in online and went to check in at the time I had selected, my room was not ready and they told... More 

Helpful?
Thank Matthewaaronflynn
Kansas City, Missouri
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

My husband surprised our family with a weekend stay at the Embassy for a "staycation" in Kansas City. The overall experience was good because we just enjoyed getting out of the house for the weekend and having access to the pool and we were close to dining etc. Our room was not the best. The bathrooms are sooooo small and... More 

Helpful?
Thank mominkc2016
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the feedback on your recent stay at the hotel. I do apologize for the few issues you experienced during your stay. I will share your positive comments with Darnell. He does a great job for us in the breakfast area. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager More 

Little Rock, Arkansas
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago via mobile

I visited the Embassy Suites Country Club Plaza in Kansas City this weekend. The hotel was charming, but had some old hotel issues like a faulty shower and chirping fan. But the staff absolutely could not be beat. From our greeting by Jaime at check-in, to our superbly cleaned room by Mary, our excellent breakfast service by Byron, to our... More 

Helpful?
Thank abtrover
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the nice comments about our Amazing staff. They do a great job of exceeding our guests expectations. I will share your comments with the staff. Thanks for staying with us. We hope to see you again soon. Ted Frerking General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I came for a business/pleasure trip and were treated like royalty. Every single employee we ran into or interacted with treated us warmly and offered assistance. Jaime greeted us when we arrived with an amazing welcome basket to make out getaway a little sweeter.

Helpful?
Thank Michael T
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

I was glad to read you received the best treatment ever during your stay at the hotel. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

As with most Embassy's it seemed like an older hotel, however, the rooms were still nice and clean! One of the best things about Embassy's are the free breakfast, and I have to say the one here had one of nicest cooks, Kevin B. He remembered my order from day to day and always greeted with a smile! I would... More 

Helpful?
Thank Danielle K
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

I am glad to read you had a great breakfast experience at the hotel. Kevin does a great job as our omelet cook!! I will share your comments with him. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The free breakfast is a huge plus. Kevin at the omlet station was always happy and a great way to start the day! He was always willing to do what he could to make my breakfast as wonderful as he possibly could.

Helpful?
Thank Heather F
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

I am glad that Kevin made your stay at the hotel. He is a great team member and always does a great job with our guests. Thanks for staying with us. Ted Frerking General Manager More 

Atlanta
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I have stayed here previously for work over 4 years ago, and literally I do not think anything has changed. Certainly not for the better. This property is a great location, close to restaurants and shopping. That is the only redeeming quality. The property is still stuck in the 90's, very out dated decor and furniture. But other items have... More 

Helpful?
Thank Jlee73
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

I was disappointed to hear you felt the hotel was not in the best shape and do apologize for items you experienced. We do have a very friendly staff and I am glad they were able to deliver great service to you. We appreciate your business and look forward to a return visit. Ted Frerking General Manager More 

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