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Embassy Suites by Hilton Hotel Kansas City - Plaza

3.5 of 5
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220 West 43rd Street, Kansas City, MO 64111
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1 room 1 guest
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Embassy Suites by Hilton Hotel Kansas City - Plaza
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881 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed in a premium two room suite with free wifi and snacks. First, the only reason they didn't get an excellent was because getting in to the hotel to check in is an absolute NIGHTMARE on a Friday. The hotel should add instructions to the website or have staff out directing traffic. We were stuck for over 45 minutes... More 

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Carlyle, Illinois
1 review
3 of 5 stars Reviewed yesterday NEW

The facility is very dated. The 3 star rating that I observed was about right. The rooms need a major upgrade. That said staff was exceptional. From check-in to shuttle service they performed at a 5-star rating. Keri was our shuttle driver and she went above and beyond. The pool was great for our 3 grand children. Proximity to Westport... More 

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Imperial, Missouri
Level Contributor
138 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Free drink coupons are a great deal, even if it is shelf/wall liquors. Service is great everywhere - front counter, free breakfast, etc. Speaking of breakfast, it's your fault if you walk away hungry. Just saying. Hallways 'feel' musty or outdated, but the rooms are fresh and clean. I'm a walker and opted to walk everywhere while in town. But,... More 

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5 of 5 stars Reviewed 2 days ago NEW

Very much enjoyed our stay. My daughter booked a suite with a conference room which was able to accommodate the bridesmaids in getting ready prior to pictures. I booked a room for myself & family to be able to stay after the wedding ceremony. The rooms and hotel were great to work with us. Highly recommend

Review collected in partnership with Embassy Suites Hotels

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Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I visited the embassy suites with some friends to go shopping. I was so disappointed. First of all... I'm not someone who complains to get a discount but this was so bad I complained. The first room we stayed in had no air and no electricity on one side of our room. They moved us rooms the next day and... More 

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Travelers are raving about these Kansas City hotels

1 review
5 of 5 stars Reviewed 6 days ago NEW

From the first day of check in until the time I left the hotel each day, I saw excellence at work by some very key people. At the front desk the beautiful receptionist Shannon and Sam they took the edge from each long day with a warm greeting after my 14 hour work days. Then to the convenience store operators... More 

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Saint Louis, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel does need a little updating but the staff makes up for it. Sasha at the front desk Wowed me with her help and Michael the bar tender was a pleasure to speak to and informative. You can over look many things but when you have great staff it makes up for some of the surroundings. Great Happy Hour!!!

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Tulsa, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed for an NFL game. Check-in was especially professional and warm. The staff went out of there way to accommodate our early check in request from directing us to a good place to eat to calling us when the room was ready. I had to have a room with no down of any sort. They went out of their... More 

Review collected in partnership with Embassy Suites Hotels

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San Diego, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a little dated, but the rooms are more updated. I stay here every time I travel to kansas for work because of the location right near the plaza and west port. It's a fantastic location and free breakfast. The staff is always really nice and I like having the suite when working away from home for the... More 

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Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I have formerly LOVED this hotel, but I have to say that it is sorely in need of updating. We used booking.com instead of the Hilton website - I have no idea if this influenced our room assignments. Our friends in the adjoining room on the 10th floor could not adjust their thermostat. Our toilet did not flush properly and... More 

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